The Medical City Clinic image

The Medical City Clinic

Medical clinic

😠 1. You can only reach them via landline. Other branches have a mobile number. It is so difficult to get a hold of them. 2. Why can't we book appointments?? 3. That would prevent the several mishaps I experienced. The first time I went, I was supposed to wait until around 5 for the doctor to come. Th... People often mention doctor, call, time, phone,


Address

SM STA Mesa, Ramon Magsaysay Cor. Araneta Ave, Santa Mesa, Quezon City, 1113 Metro Manila, Philippines

Website

www.themedicalcity.com

Contact

+63 2 8255 2484

Rating on Google Maps

2.40 (71 reviews)

Open on Google Maps

Working Hours

  • Sunday: 8 am to 8 pm
  • Monday: 8 am to 8 pm
  • Tuesday: 8 am to 8 pm
  • Wednesday: 8 am to 8 pm
  • Thursday: 8 am to 8 pm
  • Friday: 8 am to 8 pm
  • Saturday: (Lunar New Year), 8 am to 8 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: doctor (14) call (11) time (9) phone (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 C T. 5 years ago on Google
    1. You can only reach them via landline. Other branches have a mobile number. It is so difficult to get a hold of them. 2. Why can't we book appointments?? 3. That would prevent the several mishaps I experienced. The first time I went, I was supposed to wait until around 5 for the doctor to come. Then, they tell me the doctor will be late and will come and is just late because of an emergency, so I WAIT A HALF HOUR LONGER, until I really had to go already. 4.Pumunta ulit ako today. I even called before going to check if the doctor is coming in. The guy in the phone said 5-7,i called at 4:45 and got there at 5:10.When I get there, they say the doctor had an "emergency."So I asked the lady, when should I call ba to get confirmation that they'd be there? I mean, I literally called a few minutes before na nga eh. I wasted commute money and my time to go there, to no avail, AGAIN. This is just stupid. What if I really needed to see the doctor?? Take note, the doctor was already saying na pa pasok siya ONE HOUR LATER than the schedule na binigay saakin. GRABE naman, first come first serve, pero wala naman maserve kasi late or hindi magpapakita. I understand that sometimes there are unavoidable emergencies, but twice na siya nangyari and 2 different doctors pa? Sa to too lang, this wouldn't be a problem if their appointment system were fixed or they could just text you about the changes. I'm just gonna visit a better branch, not waiting to waste my time, money and effort trying to get checked in this branch.
    4 people found this review helpful 👍

  • 5/5 xam v. 1 year ago on Google • 54 reviews
    They have a very accommodating staffs, and the clinic was clean. It is a 2 floor establishment, but they have this mini elevator for the PWD and Sentiors.
    1 person found this review helpful 👍

  • 1/5 Arlene De G. 1 year ago on Google • 3 reviews
    Brought our friend here today. She's stll there, awaiting interpretation of the lab results. We went there at 8:20 am and got the consultation and testing done. Told to come back for the results at 3pm. After 3 hours, doctor has not seen her. Her headache is worst, and no medicine for the entire day. First time I encountered this kind of "service". Considering the business is about health care, this hospital should be the forefront of good service as they deal with people's inconvenience and with life or death situations.
    1 person found this review helpful 👍

  • 5/5 Ma. Rowena P. 5 years ago on Google
    It is a good move of TMC to have satellite clinics such as TMC Sta. Mesa. Closer to home and lesser queings compared to the hospital. Make sure to confirm availability of doctors by calling them first as doctors schedule changes from time to time. Overall, receptions and staff are efficient and pleasant.
    1 person found this review helpful 👍

  • 1/5 Josh M. 1 year ago on Google
    Don’t go here. Processing is very slow
    1 person found this review helpful 👍

  • 5/5 Paul G. 2 years ago on Google
    Dr. Yuchua Guillen is a great dermatologist!
    1 person found this review helpful 👍

  • 1/5 JM S. 9 months ago on Google • 9 reviews
    Other doctors accommodate patients with fever for the last 24 hours and many others dont. I asked the Guard and he said that I should go back tomorrow as one doctor should be able and willing to help me. The Doctor on duty couldn’t help. I went there to obtain medical tests and prescription. I dont get where their policies are coming from. Dont go to this clinic. The worse TMC clinic in the Philippines.

  • 5/5 Joey S. 3 years ago on Google
    TMCC Sta. Mesa is great! They've been complying with all of the safety measures since the pandemic hit. I went here around April 2020 because my pulmonologist wouldn't take in any patients because of the cases that spiked (this was in St. Luke's, by the way). I'm just glad I decided to go to TMCC for my medical needs.

  • 5/5 Alfredo Q. 3 years ago on Google
    I'm a grandfather to two grand daughters of 5 and 6 y/o. Whenever they are here visiting in the Philippines, and for whatever medical attentions they require, I always have them brought to Doctor Cristina Montoya. We trust her competence in caring for our little ones since they were just 1 year old.

  • 2/5 Alexander L. 1 year ago on Google
    Expert Medtechs, friendly nurses, accessible location, rude doctors, uninformative admin.

  • 1/5 Maileen G. 10 months ago on Google
    Their help desk is worst after several times of trying to call.. They are just hanging the call once they pick up.

  • 1/5 Dada i. 1 year ago on Google • 2 reviews
    The guard on duty is very rude, I understand the 1:1 patient/companion policy. I'm explaining to him that I'll just give the bottled water to my wife as my kid needs to drink water (for urinalysis) but the guard on duty shut the door while I'm talking. People go to satellite clinic because of medical assistance that they need, most of them are tired. I never asked for any special treatment (I will go out as soon as I gave the water to my wife), I'm only asking for a little consideration. Due to this scenario we waited 3 hours to have the required urine sample.
    3 people found this review helpful 👍

  • 1/5 Joshua Del R. 1 year ago on Google • 1 review
    Helpdesk not answering quick on the phone! Line always busy wondering why, and just now find out the reason why. Helpdesk answer my call at 10.05 am, I am asking if there is available orthopedic today and she said wait to check. I've waited 25mins on the phone but she doesn't pick up/come back to me on the line again to answer my question if the orthopedic is available today.
    2 people found this review helpful 👍

  • 1/5 Lui O. 7 months ago on Google • 1 review
    This Medical City Clinic landline is so bad and I am very disappointed. I called the Medical City Clinic on this day and when they answer the phone they will immediately end the call, and when you try to contact it again they wouldn't answer anymore and I can literally hear the telephone being put back to end my call. It was rude to call the Medical City Clinic and disregard my call. For sure they'll pick up the phone for the first time but when I found out whose behind that call I will definitely report that guy, yeah that's right he's a guy with a rude approach on a phone call. I wouldn't recommend The Medical City Clinic when people have an emergency or to inquire for check up. Because they can't even answer a phone call but what if they can't even accommodate people from point A to point B? I'd rather go somewhere else than going to The Medical City Clinic in Sta. Mesa. If you're reading this check the other review for your own good.
    1 person found this review helpful 👍

  • 1/5 Charelle Francine C. 6 months ago on Google • 1 review
    Not answering their phone and i've been waiting here for 3 hours. Take note that my appointment is supposedly 2pm. Then they said that the doctor will arrive at 3pm BUT HE ARRIVED PAST 4PM!? It's already 5pm but the doctor haven't called my name
    1 person found this review helpful 👍

  • 1/5 Kennedy G. 2 months ago on Google • 1 review New
    Unprofessional doctor, I went there for consultation however, the doctor were so unprofessional. I experienced being yelled, I explained what happened, but she just keep interrupting me for what I said. I really don't know what to do on the disease that I have that's why I went for consultation but the doctor just dumped what I said to the point that I look stupid, I don't have time to explained what happened and what to do. Patient don't deserve this kind of treatment specially those people earning as a minimum wage P600 a day and paying P500 for a consultation but experiencing this kind of treatment for a doctor that suppose to have a professional behavior and very insensitive. 1 star because the kuya guard was kind
    1 person found this review helpful 👍

  • 1/5 K. O. 5 months ago on Google • 2 reviews
    This branch is super slow! Even the cashier is super slow! If you're very sick and not feeling well, after your consultation and laboratories here, you'll feel even worst! Needs a lot of improvement. Like A LOT! 👎🏻👎🏻

  • 1/5 Cristyl Joy C. 8 months ago on Google • 2 reviews
    Contact numbers here in google are not working. They are not answering their phone. And they have long queues. So if you have limited time dont go here, it will take a day for you to finish just 1 check up/ follow up


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