1/5 Erli A. 10 months ago on Google
Please
see
below
my
honest
feedback
and
disappointment
due
to
my
experience.
I
went
to
your
hospital
June
1,
2023
around
3
or
4PM
due
to
fever
and
chills
with
pain
in
my
lower
back
and
headache
and
Iβm
feeling
weak
hence
I
went
to
ER.
Due
to
fever
the
nurses
assisted
me
to
COVID
ER
and
a
male
doctor
quickly
checked
me
and
order
CBC
and
urine
test.
I
am
complaining
with
the
pain
in
my
lower
back
and
headache
but
I
was
only
seated
in
a
lazyboy
despite
thereβs
a
lot
of
empty
bed
during
that
time.
Take
note,
I
already
gave
my
drivers
license
which
contains
all
of
my
personal
details
but
the
nurse
assign
ther
gave
me
a
form
and
ask
me
to
fill-up
with
my
condition.
I
am
alone
that
time.
AGAIN,
during
that
time
I
am
the
only
patient
inside
the
ER
COVID.
I.
Did
you
like
th
service
provided?
NO
-
for
a
big
private
hospital
like
yours,
Im
expecting
more
CARE,
RESPONSIVENESS
and
efficient
handling
of
my
case.
I
was
never
asked
to
occupy
a
bed,
not
even
offered
a
blanket
because
it
too
cold,
only
when
I
asked
it,
and
the
LONG
WAITING
TIME
I
have
to
endure
given
my
condition.
Again,
I
choosed
a
private
hospital
because
I
need
IMMEDIATE
CARE
and
RELIEF
to
what
Im
going
through
that
time.
So
imagine
my
frustrations.
Moreover,
I
have
a
one-time
use
card
from
Maxicare.
Your
nurse
called
maxicare
to
use
it
on
first
order
of
lab
test,
little
did
I
know
there
will
be
follow-up
lab
test
so
SAYANG!
It
has
15k
limit.
Why
do
I
need
to
pay
everytime
may
need
i-lab
test.
I
thought
after
ng
lahat
tsaka
ka
mag
pay.
The
second
set
of
lab
test
I
need
to
pay
in
cash
which
amounting
to
almost
9k.
II.
In
the
scale
of
1
to
10
please
rate
your
satisfaction
with
our
service.
3
-
mainly
because
you
let
me
waiting
in
a
lazy
boy
for
almost
12
hrs
even
if
weβve
decided
to
be
admited.
Due
to
low
platelets,
I
was
tested
for
dengue
which
is
negative,
the
initial
finding
was
viral
infection
and
I
think
the
doctor
assigned
to
me
suspected
it
covid
even
if
im
negative
to
swab
antigen.
So
they
ordered
rt
pcr
for
verification.
But
that
confuses
me
because
im
already
negative
to
swab
antigen.
Edi
sana
onset
pag
dating
ko
palang
since
I
have
fever
nag
rt
pcr
na.
So
doble
pa
bayad
ko.
Also,
the
doctor
mentioned
I
need
to
be
admitted
while
waiting
for
the
rt
pcr
result
which
I
agreed.
We
settle
15k
deposit
right
away.
Supposedly,
I
will
be
transfered
to
the
room
by
12MN
but
to
my
surprise,
weβve
waited
for
another
3
hours.
Its
almost
3AM
when
I
decided
to
refund
and
just
go
home
to
rest.
III.
What
can
we
improve
to
our
service
1.
Customer
Service
-
You
are
a
PRIVATE
HOSPITAL
how
come
my
experience
is
like
im
in
a
public
hospital.
Mas
responsive
pa
yung
mga
guard
sa
labas,
kesa
sa
mga
nurse
at
doctor
sa
loob.
2.
Professionalism
-
please
train
your
people
to
be
professional
at
wag
mag
chismisan
while
on
duty.
They
even
telling
words
againts
they
co-workers.
Some
of
your
nurses
and
doctors
are
too
noisy.
They
are
laughing
while
attending
to
a
male
covid
patient
while
unconsious.
3.
Care
-
you
are
a
hospital.
This
should
be
number
1
to
your
core
values.
Mabilis
lang
kayo
maningil
ng
bayad
pero
ang
bagal
ng
service
nyo.
4.
Warmth
-
I
think
your
people
most
specially
those
stayed
long
in
your
hospital
needs
a
refresher
on
core
values.
Hospital
kayo,
nasa
ER
pa
ako,
pero
parang
ayaw
nilang
magkaroon
ng
patient.
So
bakit
pa
sila
andoon.
Again
I
was
only
seated
in
a
lazyboy
for
almost
12
hrs
in
COVID
ER
exposing
me
to
covid
even
if
im
negative
to
swab
antigen.
It
was
an
awful
experience.
I
want
to
get
mad
but
Im
too
weak
to
talk
and
raise
my
voice.
Be
better!
Nasa
kamay
nyo
ang
buhay
ng
mga
tao
na
papasok
sa
hospital
nyo.
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