1/5 Sarah S. 4 years ago on Google
31
JANUARY
2020
5.30
PM
THIS
SUPER
MARKET
SEEMS
TO
BE
TOO
GOOD
TO
BE
TRUE...
THE
CUSTOMER
SERVICE
WAS
TERRIBLE...
I
SHOP
HERE
AND
THE
CASHIER
LEFT
HER
REGISTER
UNATTENDED
WITH
THE
DRAWER
UN
SECURED
WITH
THE
MONEY
INSIDE
OF
IT..
SHE
RETURNED
AFTER
10
MINUTES
TO
HER
REGISTER
AND
KEPT
US
WAITING
AS
SHE'S
WAITING
FOR
THE
SUPERVISOR
TO
COME
OVER.
SHE
REFUSED
TO
PROCESS
MY
SHOPPING
TRANSACTION
DUE
TO
BEING
OVER
OF
8
ITEMS
I
WAS
PURCHASING...
NO
CUSTOMER
SERVICE
CONCEPT
WHATSOEVER!
☹
WHEN
THE
SUPERVISOR
ARRIVES
I
ASKS
THE
CASHIER
TO
JUST
GIVE
ME
3
RECEIPTS
SHE
ANSWERS
NO!
I
HAVE
TO
QUEUE
UP
AGAIN
AND
I
SAID
THAT'S
A
VERY
BAD
CUSTOMER
SERVICE
WHY
DON'T
YOU
IMPROVISE
SOMETHING.....
LIKE
OPEN
UP
ANOTHER
REGISTER
AND
I
POINTED
OUT
TO
THEM
TO
SEE
HOW
LONG
WAS
THE
QUEUES
OF
EACH
OF
THEIR
REGISTERS.
THE
SUPERVISOR
DECIDED
TO
OPEN
THE
NEXT
REGISTER
BUT
THE
CASHIER
IN
REGISTER
1
JUST
THROW
ALL
OF
MY
ITEMS
INTO
THE
REGISTER
#2
FOR
MY
TRANSACTION.
HOWEVER
THE
CASHIER
WHO
REFUSED
TO
PROCESS
MY
SHOPPING
CONTINUES
HER
VERY
RUDE
REMARKS
ABOUT
ME
AS
APPARENTLY
I
WAS
VERY
DUMB
PERSON
WHO
DOESN'T
READ
THE
SIGN.
WHILST
WAITING
FOR
MY
SHOPPING
TRANSACTION
TO
BE
FINISH
THE
MALE
SECURITY
GUARD
ARRIVES
AND
ASK
WHO
WHERE
AND
WHAT
HAPPENS...
THE
SUPERVISOR
ANSWERS
NOTHING
AND
SHE
POINTED
ME
OUT
AND
SAID
I
HAVE
TO
OPEN
THE
REGISTER
2
TO
SERVE
THE
CUSTOMERS.
MY
CONCEPT
OF
CUSTOMER
SERVICE
IS...
CUSTOMERS
ARE
ALWAYS
RIGHT
AS
WE
PROVIDE
BUSINESS
TO
THIS
COMPANY...
WITHOUT
CUSTOMERS
NO
BUSINESS
OPERATION
AND
NO
REVENUES
TO
PAY
FOR
THEIR
EMPLOYEES...
AS
SIMPLE
AS
THAT!
MY
EXPERIENCED
TODAY
WASN'T
ONLY
BEING
INTIMIDATED
BUT
SHAMED
BY
THE
STAFF
THE
WAY
HOW
SHE
MADE
HER
UGLY
REMARKS
ABOUT
ME
EVEN
THOUGH
I
WAS
NO
LONGER
IN
HER
REGISTER.