De Los Santos Medical Center image

De Los Santos Medical Center

Medical center

One of the Most Reviewed Medical centers in Quezon City


Address

201 E Rodriguez Sr. Ave, Quezon City, 1112 Metro Manila, Philippines

Website

www.delossantosmed.ph

Contact

+63 2 8893 5762

Rating on Google Maps

4.00 (301 reviews)

Open on Google Maps

Working Hours

  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: (Anniversary of the EDSA People Power Revolution), Open 24 hours, Hours might differ
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: hospital (43) doctors (21) staff (20) service (19) care (16) patient (15) nurses (15) time (13) experience (11) pera (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Shalom Amir F. 1 year ago on Google β€’ 218 reviews
    For me. Emergency room fees, in particular, can come as a shock to patients like us. This hospital has an ER with very slow and poor service. How can they not attend immediately to my son's condition? I was expecting a good service here. I went to the ER and everything was slow β€” the doctors seem not to care and were incompetent. My son has severe stomach dilemmas but instead of attending to my son's situation, the nurse is explaining the billing statement that was going to pay before admitting the patient. It's a money machine for those who can afford it, but not the world-class hospital experience that they claim. Hospitals and doctors keep sending patients to surprise bills because they make money by doing so, Instead of saving patients' lives. This place is underwhelming and disappointing. Don't be deceived by how fancy this hospital looks from the outside. This hospital just wants to trap as much care as they can while bankrupting people. This is an expensive hospital with terrible service.
    22 people found this review helpful πŸ‘

  • 1/5 teya b. 5 years ago on Google
    Security and janitorial staff are always accomodating. Facilities are at par with top of the line hospitals however not everything about this hospital is great. They dont have in-house lawyers that will help you in any credit related situation. They dont seem to allow any promisory notes unless your patient expired (died). They will force you to stay in the hospital until you are able to settle your full balance. They will also not help you in pro-actively preventing your hospital bills from blowing up even if you had already requested some assistance. Some nurses are snooty and seems impatient when dealing with anxious relatives and difficult patients; again some not all. I did not have any difficulty in dealing with this hospital when i had my HMO until now that we dont. It only goes to show that profit is the main objective rather than health care. They may also be sited for violating the anti-hospital deposit law.
    9 people found this review helpful πŸ‘

  • 1/5 Paul C. 2 years ago on Google
    AVOID THIS HOSPITAL AT ALL COST!!! The bad reviews here are correct unfortunately. We went to De Los Santos Medical Center Jan 25th, 2022, because my Mom had chest pain and difficulty breathing. They did bring her into the ER and she did stabilize. It was 1AM when we arrived and she was better by 1:45am at 2:00am she was ready to leave but there was a delay. We waited another hour and half and at 3:30am we went in and said why is it taking so long to discharge. The Nurse said that she was not allowed to leave unless the bill was paid and our insurance was not answering. First of all according to the law R.A. 9439 REPUBLIC ACT NO. 9439 April 27, 2007 Β· AN ACT PROHIBITING THE DETENTION OF PATIENTS IN HOSPITALS AND MEDICAL CLINICS ON GROUNDS OF NONPAYMENT. **Notably, R.A. 9439 provides for criminal liability in case of detention of patients as described above, to wit: β€œany officer or employee of the hospital or medical clinic responsible for releasing patients, who violates the provisions of (RA 9439) shall be punished by a fine of not less than Twenty thousand pesos (P20,000.00), but not more than Fifty thousand pesos (P50,000.00), or imprisonment of not less than one month, but not more than six months, or both such fine and imprisonment, at the discretion of the proper court.” I will be filing a lawsuit against De Los Santos on the nurses and staff that prevented her release and I will also be filling a police report to press charges to the nurses and staff that prevented her release.
    8 people found this review helpful πŸ‘

  • 1/5 KITTY C. 5 months ago on Google β€’ 6 reviews
    AVOID THEIR ER. They will give you test and procedures that has nothing to do with what you came for. Pregnancy Test and CT Scan for cough and sore throat?! Come on! Stop scamming people! If you really must visit them, always ask and check first what they want to do. If it's irrelevant, just SAY NO! YOU'VE BEEN WARNED!
    3 people found this review helpful πŸ‘

  • 1/5 Arnel Ramos (. 11 months ago on Google
    Tip: Have someone who knows how to check basic medical tests like BP and blood sugar tests. You can't help but wonder if they are doing stuff to the patient to keep them confined and be billed more. Poor diagnostics, poor facilities, and seriously obnoxious security people. If you can afford other hospitals like St Luke's or UST, by all means, take them there.
    3 people found this review helpful πŸ‘

  • 1/5 chi b. 7 months ago on Google
    Would rate zero stars if possible. Knowing that it's a private hospital yet the service is sooooo slow. Don't go here if you're going to get rabies and tetanus vaccine. Took how many hours just to get a shot.
    2 people found this review helpful πŸ‘

  • 2/5 Aubrey Y. 4 years ago on Google
    My father got confined Nov 29. Not satisfactory experience on several services: (1) admitting services - we have the admission order from the doctor, staff unable to read what was written, they were guessing and also not familiar with medical terms, had to correct them several times. What was also irritating was repeating the same question "galing kayo ER?". I clearly explained at the onset the reason for the admission request. 😬 (2) dietary - not palatable / same breakfast menu daily oatmeat and sandwich / fruit serving daily from breakfast, lunch, dinner is just a banana or papaya 🀒 (3) philhealth - waited 22 mins before my number got called, they were not entertaining any customer at that time. What a waste of time waiting! There was a discrepancy with data and Philhealth officer was not even offering clear and quick solutions. Again waste of time arguing. (4) During discharge, my father was non-ambulatory so had to be in a stretcher. Aide said that stretcher is only allowed in basement so we asked our driver to go there. It took about 4 guards and about 10 mins to load my father in the car. Exiting the parking, we are already being charged for 50 pesos when we didn't even parked, we just had to go to that area as stretcher was not allowed in 1st floor lobby. STUPID policy that doesn't care for the patient. (5) room 206 - kinda tacky - old fixtures, balcony door when there is really no balcony, it's just a small area where old planks were stored, no warm water in the bathroom. It is a private regular room at 3k daily. Positive: cleaners, nurses, nursing aids, doctors, medical secretaries - all were warm and friendly to us.
    2 people found this review helpful πŸ‘

  • 1/5 Vaster The M. 2 years ago on Google
    We took our parents there due to symptoms of Covid. My father came back negative but my mom was positive. They still pushed covid treatment on my father even though he recovered with antibiotics and only ever showed bacterial pneumonia symptoms. As for my mom, they pushed remdesivir and tocilizumab nonstop even when we pointed out that they are not endorsed for the treatment of covid by the WHO. The hospital doctors and nurses repeatedly ignored us, even when we would ask for a simple clarification on what they were discussing. Anything we ever said or suggested was dismissed out of hand, even when my uncle who is also a Doctor was discussing how he has treated covid patients and helped them recover but since he was in cavite he was unable to directly treat her, and the hospital blew him off as if he was clueless every time. They hounded us every day to pay more and more money with no progress on my moms health. They intubated her with no sedation and blamed my father for it, even though he approved the sedation. My mom has flatlined once, her vitals are erratic and she even got hypothermia which if i had not called and complained they would have ignored completely. They as well have cut off all medication supplied by them, since we were not able to pay as fast as they wanted they stopped it. Now they want us to buy 100,000 pesos worth of drugs every single day or they will not supply her anything. This hospital only cares about profits and gouging money from patients, it has zero concern for healthcare or helping people.
    2 people found this review helpful πŸ‘

  • 5/5 Nye S. 2 years ago on Google
    Thank you so much to all the nurses and staff for taking care of me during my confinement. I had a successful FESS surgery and oroantral fistula closure thanks to the good doctors. Dr. Mario Esquillo and Dr. Dwight Alejo.
    2 people found this review helpful πŸ‘

  • 5/5 Cha Ber (. 1 year ago on Google
    So my review may seemed overdue. I had 2 of my childbirth here with Dr. Buenviaje (Sr.). We had our own money and HMO ready long before my due dates even my prenatal check-ups were done here. Mind you we are from Cainta and we preferred it here as recommended by a friend and we had never had any issues. At 1 point, our Dr. even sent us home on my first born because I am still far from dilating and he did not want us to be charged by early check-in when all we'd do is wait before getting accepted to the ER. It was not an inconvenienced at all since we were saved from an unnecessary expense thanks to our Doctor. The same reason I still chose this hospital for my 2nd born. Same service, same experience. Will prefer this hospital over Medical City which is more near to us but will really drain you out of your hard earned money.
    2 people found this review helpful πŸ‘

  • 1/5 Amrinder Gondara (A. G. 8 months ago on Google
    I went there to get my circumsicion done on 10 july 2023 the doctor was Mary Grace Rojas I am 27 years adult. My experience is worst till now Firstly. Doctor never told me what she going to do or what she did or what is the procedure of the surgery even till now i am unaware of what she did. Then after my surgery done half of the wound was open already like after few hours. She didn’t told me that the stitches are not self dissolving. I was told to come back to check up again after one week which was july 17. Then doctor told me i am not available till next week. And she didn’t even reply after that. Then i called her so many times and she told me to come at her clinic. Appointment Time was 10 am and she get there approximately 1pm. She cut my stitches and told me we are done Then I showed her 2 more stitches there because i was the one seeing them everyday waiting for them to dissolve. It can be imagined if we don’t remove stitches more than two weeks they hide somewhere there. Anyway when i came back home i found two more stitches and cut them on my own that same night. But you know what after three weeks on 29th july I found another stitch hahaha my gawd i am so pissed right now i wanna sue her please someone suggest me something. I have a video of me removing my own stitches. And waiting for more stitches to be showen in the future. Can’t imagine myself founding another stitch when i am 80 years old.
    2 people found this review helpful πŸ‘

  • 5/5 Glady A. 2 years ago on Google
    Quality service and reliable result. Staffs are are friendly and professional. They know what they are doing. Gives clear instruction. All the best molecular lab department!
    2 people found this review helpful πŸ‘

  • 4/5 W V. 1 year ago on Google
    We understand that security staff are doing their jobs. But disallowing relatives to stay around to make crucial decisions or make payments & not pressure the caregiver into a procedure that he/she won't or can't be able to decide on. A little common sense people. But other than that, the hospital is doing an outstanding job.
    1 person found this review helpful πŸ‘

  • 2/5 JP M. 4 years ago on Google
    Today is December 16, 2019...I am disappointed (and frustrated a few minutes ago) because I was trying to reach their HMO office via phone for 30 minutes (between 10:30am to 11am) but I was not able to. After dialing the extension # of their HMO based on their website, the recording would tell me no one is available, then my call would get rerouted to their lobby representative/s. Unfortunately, after they transfer my call to a supposedly another contact of their HMO office, my call either ended up ringing until the line gets busy, or someone answered my call but after a split second, my call gets dropped. The last 10 minutes became more frustrating since even their lobby is either busy, or my call gets rerouted and the line just kept on ringing again until it gets busy. I understand this is a peak hour, and I presume a peak season as well. But this is still unacceptable; you should have enough manpower and even a contact # for us to reach your HMO, and even the lobby. Also, lobby representative/s should suggest a workaround on how we may able to reach your HMO office, or even offer some answer to FAQ that we normally ask to your HMO office.
    1 person found this review helpful πŸ‘

  • 5/5 Aries B. 6 years ago on Google
    An improvement over the old doctor's clinics and offices in Delos Santos MC.
    1 person found this review helpful πŸ‘

  • 4/5 ProsperityQueen G. 2 years ago on Google
    So far the cleanest and orderly hospital in the City. Their mammogram is the cheapest at 2,300 and MRI is inexpensive but Heart Center has the lowest price for MRI though the place is too crowded @Heart Center but still one has a good choice price wise.
    1 person found this review helpful πŸ‘

  • 5/5 Vangie A. 4 years ago on Google
    Very efficient doctors and medical staff. Highly recommended. Dr. Nilo delos Santos and wife Dra. Vi mijares delos santos, Dra Stephanie chua and secretary Gladys, Dr Jose yason III, thank you and may our God bless us all.
    1 person found this review helpful πŸ‘

  • 1/5 Dominique R. 3 years ago on Google
    Asked or a simple serum preg test but they gave us beta hcg test instead and even paid high price for it.
    1 person found this review helpful πŸ‘

  • 1/5 twilight V. 5 years ago on Google
    Im waiting for almost 3 hours now!!!! The ultra sound took so long, seriously how many minutes/hours would it take for a doctor to do an ultra sound??????
    1 person found this review helpful πŸ‘

  • 4/5 Jun B. 5 years ago on Google
    I was recently confined here and the experience was good. The private room was big. ICU staff were very nice. Facilities were available. Doctors are great. They explain what is happening with you and they involve you in your treatment.
    1 person found this review helpful πŸ‘

  • 5/5 Mama Dolly and cute Reeann L. 5 years ago on Google
    Easy access hospital. Clean entrance. Polite personnel. State of the art lobby. Computerized facilities. Cctv protected.. Tight Security...full of well experienced doctors and specialist on different fields with regards to health care..
    1 person found this review helpful πŸ‘

  • 4/5 Soga N. 5 years ago on Google
    Ito yung hospital na pinagkakatiwalaan ko. Ewan ko pero I feel at home to this hospital. All of my doctors here are very professional and reliable. Kudos to Dra.Adiong (Cardiologist) and Dr.Gipit (Gastro). Maasikaso ang hospital na ito and maayos ang facilities nila. Thank you
    1 person found this review helpful πŸ‘

  • 2/5 Edison RiΓ±en I. 5 years ago on Google
    Dr. Roberto Tan's (Rm. 614) schedule is 1pm-3pm. It's 15 minutes past 2pm and I'm still waiting. Doctor is not available when needed, unfortunately. I'm work on nightshift and I am here because I think I got an emergency that only a specialist would understand. I am sleepy AF and will quit waiting after another 15 minutes. Totally wasted half of my sleeping hours now... πŸ‘‡ He probably has an emergency too so I'll try coming back next time to give another review. Wasted my time AF.
    1 person found this review helpful πŸ‘

  • 5/5 Nathalie Joy U. 6 months ago on Google β€’ 6 reviews
    Overall: 4.5 Customer service (Housekeeping, Food Distribution, Cashier/Philhealth/Billing/ Admitting): 5/5 Facilities: 4/5 One of the best hospitals I have ever been to, their best services come with automated and real-time billing and payment services. There is a kiosk where you can see your billing in real time without going to the billing department, ATMs just near the billing. When it comes to room facilities, I think that's for their improvement due to lack of funding but that's okay for the meantime since the maintenance people are easy to call. Rates are also competitive compared to high end hospitals. Would definitely reconsider for other medical services. πŸ‘

  • 5/5 Gin P. 5 years ago on Google
    Clean hospital, very accommodating staff and the doctors are nice.

  • 4/5 Erwin Lim (. 1 year ago on Google
    The facilities are good for the price you're paying for, accepts the majority of the HMOs available in the market and offers charity assistance for those who need them.

  • 5/5 Juntech D. 5 years ago on Google
    Very organized. You will be treated professionally. Courteous hospital staffs including doctors. Thumbs up.

  • 4/5 Rainier Rae R. 2 years ago on Google
    Great and quick service for drive thru pcr test

  • 5/5 Shiella D. 2 years ago on Google
    Great assistance for their pcr test

  • 4/5 Chauncey G. 2 years ago on Google
    The facility is cleaned and organized..the staffs are all accommodating..

  • 5/5 ROB GAVIN M. 2 years ago on Google
    Thank you doctors and other staff for taking care for my mom she a appendix surgery [thank you so much]

  • 1/5 Jan I. 9 months ago on Google
    Operator assistance when calling landline took a very long time to be available. Been calling for almost 30 minutes and no one was answering. Reflective of poor service. "Alaga ka yan ang pangako ko..." muzak becomes so annoying already...

  • 5/5 Marie Antoniette de J. 1 year ago on Google
    β€œ I wish to thank the doctors, nurses, and other medical professionals and staff who each and collectively made my experience at your facility as easy and successful as it could be.”

  • 5/5 Edwin L. 11 months ago on Google
    Very clean. Good service.

  • 1/5 John vincent G. 1 year ago on Google
    They tend to question your health card and make you wait outside they also have the tendencies to provide poor instructions . Bad for accommodations

  • 5/5 kristine d. 1 year ago on Google
    Thank you for the hospital admission staffs, nurses round the clock who cared for me and the doctors who facilitated my surgery. Thank you Dra. M.Grace Rojas ❀️ I salute this hospital!

  • 4/5 Amiel R. 5 years ago on Google
    This hospital took care of my lolo with love. The place is clean and neat always. Guards & staff are friendly, approachable and smile when they greet people. Interns and doctors are friendly too. Service: 8/10 Price: a little bit pricey but good service Cleanliness: 8/10 public c.r also treated with care Parking: 8/10 improved parking with covered area

  • 4/5 Darwin D. 4 years ago on Google
    #SirangLente #AimFor81 #PinasMuna #ItsMoreFunInThePhilippines - celebrated fathers day at #DLSMC. Surgery went well. Clean facilities. Friendly and accommodating staff - such an amazing people.

  • 5/5 charo y. 1 year ago on Google
    Nurses and staffs are polite and accomodating. Clean surroundings.

  • 1/5 Ariel L. 3 years ago on Google
    Make sure your hotline ok.

  • 3/5 chit b. 3 years ago on Google
    A bit dismayed with the Cashier group when we went there morning of 6/25. All were wearing masks and the hospital put up plastic as barrier between their personnel and clients. But ALL of their masks were lowered down showing their mouth, as they talk with each other while serving clients! Not a safe practice both for themselves and the hospital's clients.

  • 1/5 Isay C. 4 years ago on Google
    You don't even pick up your phones!! Is that what you call GREAT CUSTOMER EXPERIENCE????

  • 5/5 Marice C. 4 years ago on Google
    I love the new look of de los santos medical center room! I want to copy this sa kwarto ko!

  • 5/5 Flordeliz S. 3 years ago on Google
    Had my physical therapy there last 2018. The gym is clean, well-equipped and staff including ojt students are friendly. Hubby and i also went there last 2019 for fertility check up as we wanted to conceive, i forgot the name of the doctor but she's fantastic! We continued doing her advices even though we stopped visiting her for follow up check ups. Our baby is 8mos old now, thanks to her. πŸ˜ƒ

  • 5/5 Ms G. 3 years ago on Google
    (Translated by Google) Facility is great. Clean and the staff are all friendly. My mother was confined in June 2019 and they treated her as part of their family even though we only covered HMO before her operation. Thank you Dr. Danilo Santos (Cardiologist) for taking care of my Mom. She's doing great but hopefully we can come back for her further check up since pandemic so it's hard to travel. (Original) Facility is great. Clean and the staff are all friendly. Naconfine mother ko nung June 2019 and they treat her as a part of their family kahit HMO lang muna yung pinangcover namin before her operation. Thank you Dr. Danilo Santos (Cardiologist) for taking care of my Mom. She's doing great pero sana makabalik kami for her further check up since pandemic kaya mahirap bumyahe.

  • 1/5 The E. 3 years ago on Google
    The doctor have no urgency especially in delivering newborns much better research about this hospital before you decide to be admitted.

  • 1/5 Petar M. 3 years ago on Google
    Horible greedy hospital that is there to rip you off and make profits on peoples misery and bad health. Charging 4-5000 USD for one night in ICU unit and use of ventilator. Outrageous prices, scum of the worst kind.

  • 5/5 ARJON P. 3 years ago on Google
    (Translated by Google) May asawako langga ko husband paquito jr, love kanha ko mel (Original) May asawako langga ko husband paquito jr, love kanha ko mel

  • 1/5 M .. 3 years ago on Google
    My son was recently confined for asthma and pneumonia. Cost was understandable and all but the customer service was the worst. Due to our situation we have frequented hospitals but this one is by far the worst hospital when it comes to their billing service. The nurses and doctors were great but why must you make things so complicated. It took us 4 hours to settle the bill because you refuse to coordinate with our HMO and you hold my son in the room for another hour waiting because we had to pay Php200 for the water we purchase. The billi ng did not even properly notify the nurses station. Your employees in the billing department are the worst and they are so bad at what they do.

  • 4/5 MITZI ZOE C. 3 years ago on Google
    Clean

  • 4/5 Sarry G. 3 years ago on Google
    Competent staff

  • 5/5 Mark Anthony P. 3 years ago on Google
    One of the best hospital eith new state of the art facilities and equipment for medicine

  • 5/5 Charito B. 3 years ago on Google
    (Translated by Google) Our DR & DRAs there are very kind as well as your nurses and utility personnel we salute you (Original) Napakabait po ng mga DR & DRA namin diyan pati po ang mga nurse at mga utility personel ninyo saludo po kami sa inyo

  • 5/5 Lloyd C. 3 years ago on Google
    Complete facilities

  • 1/5 Mozart P. 4 years ago on Google
    (Translated by Google) Their hotline phone lowered me. (Original) Binabaan ako ng telepono ng hotline nila.

  • 5/5 Jesica R. 4 years ago on Google
    (Translated by Google) Who is Obgyne? (Original) Sino po ang Obgyne po dto?

  • 5/5 Art ni Boicy C. 5 years ago on Google
    Very good service... Friendly staffs, doctors & nurses

  • 5/5 Anthony C. 4 years ago on Google
    Best place for KT

  • 4/5 Noel C. 4 years ago on Google
    Friendly doctors and staff.

  • 5/5 Clara M. 4 years ago on Google
    Benign!

  • 4/5 Jaime M. 4 years ago on Google
    Modern and affordable. Staff are friendly.

  • 2/5 jherly jam v. 4 years ago on Google
    (Translated by Google) 2 stars ok service nila pg my pera k pero pg alm nlng walang pera pera sau wla na sila pkialam so it means iiral tlga ang pera maliban sa buhay ng tao inshort pg wala k pera ng pera k nlng sa sakit at promisory notes pla ay pra the psychiatrists should also pass the law on the psychiatric pg yet fully paid and you will also see the descrimination here. I suggest that you briefly tell your staff that it is not clear to show that the money is correct ..there is still here I'm thinking I'm ok kc my experience i'm in public hospital n di mgnda un pla gnun also happen here..worst hospitality experience .. (Original) 2 stars ok service nila pg my pera k pero pg alm nlng wala ng mkukuhang pera sau wla na silang pkialam so it means iiral tlga ang pera kesa buhay ng tao inshort pg wala k tlgang pera mamamatay k nlng sa sakit and promisory notes pla ay pra sa mga patay ng psyente dapat maipasa din ang batas na bwal mghold ng psyente pg di pa fully paid and makikita mo rin ang descrimination dito I suggest na sna i briefing nyo mga staff nyo na wag naman obvious na ipakitang di nla iaaccomodate mga psyenteng wlang pera..nkakapagsisi na dito pa ako ngpunta akala ko mgiging ok kc my experience ako sa public hospital n di mgnda un pla gnun din mngyayari dito..worst hospitality experience ..

  • 5/5 aLaMaT007 4 years ago on Google
    Great hospital

  • 4/5 Rosalie F. 4 years ago on Google
    Emergency room facilities are clean. X-ray results are released immediately.

  • 5/5 Nani G. 4 years ago on Google
    Patient oriented place

  • 5/5 DURALCO INC b. 4 years ago on Google
    Clean and cool waiting area

  • 4/5 Mario , Jr. F. 4 years ago on Google
    Nice place with friendly faces that I don't want to see😊😊😊

  • 4/5 Rommel S. 4 years ago on Google
    Very accessible

  • 4/5 Trisha C. 4 years ago on Google
    cr for guests may be improved

  • 5/5 Christian Jay Dela Cruz A. 4 years ago on Google
    Health

  • 1/5 Candice L. 5 months ago on Google β€’ 1 review
    My relative was confined in this hospital for four days. In those four days, her doctor only visited her twice but charged us P8,000 as PF. Nurses only came in when called--via phone because the nurse call button was cut. We were monitoring our patient's fever ourselves. I've reviewed the bill and there were questionable charges as well like gloves, tape etc. It's not as if the nurses finished all of those supplies but we were charged for the whole amount nonetheless. This would have been okay if the excess supplies were given to the patient upon discharge. ER charges were unreasonable as well. There were only three patients when we came in yet the whole process of admitting the patient took 2 hours, meanwhile incurring more and more charges in the ER. But the worst part of the experience was requiring the patient to have a companion for the purpose of having someone actually take care of the patient. Doesn't that negate the purpose of going to the hospital? You go to a hospital to get medical treatment and care. But it seemed like we were only there for the convenience of having labs done and having IV fluids--which to be honest can be done at home--because the actual care of the patient came from the companion. In effect, companions need to miss work to take care of the patient. For as long as the patient is confined, they miss the opportunity to earn money--which they need in the first place to be able to pay for the high hospital bill. It's an oppressive system. This set-up would have been forgivable if companions had a comfortable bed if they are required to be with the patient 24/7. But no, they are only given a plastic chair. And even if we get the private room, a companion is still required. People go to private hospitals for better service, but it seems like the only difference between DLSMC and a public hospital is that this hospital has aircon. What a waste of hard-earned money.
    4 people found this review helpful πŸ‘

  • 1/5 Jouie U. 2 months ago on Google β€’ 1 review New
    My senior citizen mother and I went here for a consultation at ENT one morning. The ENT doctor had no patience to his patients. He wanted the senior patient to describe in full detail what kind of dizziness she was feeling. My mother said a slight dizziness but not too much that would make her fall. Still not satisfied, he wanted my mother to describe further. He has a high strong voice that would make the patient uneasy. We didn't want to be rude so we just chose to stay. He suggested that my mother should consult a Neurosurgeon to check the physical and mental aspect of her brain because she cannot describe fully the feeling of diziness. He prescribed a medicine drop for one of the ears of my mother to soften the earwax so when we come back, the surrounding of the ear will be clearly visible. I understand the OCness attitude of the ENT but he should have talked to his patients in a nice way and in a softer voice. We went home feeling insulted. We paid but we didn't get what we paid for. We are not coming back again.
    2 people found this review helpful πŸ‘

  • 5/5 Jellyn C. 6 months ago on Google β€’ 1 review
    Amazing and professional Doctors, Nurses, and Staff. They really value their patient's well-being. Kudos to everyone. Godbless you all! Special thanks to Dra. Mary Grace B. Rojas. Very compassionate and responsive to my queries.

  • 5/5 Adrianna A H. 7 months ago on Google β€’ 1 review
    I traveled for more than two thousand miles from Chuuk, Micronesia for medical treatment. My first time in the philippines and first time ever to be admitted in a hospital. Coming here wasn’t easy, I was worried & scared, not knowing what to expect and how to handle hospital procedures and everything, however my experiences here at the DE LOS SANTOS MEDICAL CENTER was one in a million. One I will not forget for years. For that I have many people to thank, many who their names I do not remember and I apologize for that. To name a few, I would like to start off with the very first person I met at the airport, Ms. Ana Guilot. My doctors Mr. Natalio Alegre, Mr. Teodoro Ramos & all the doctors, Nurse Isabel (Ysa), Nurse She, and all the nurses from the 3rd floor. The staffs in the cardio department, Ms. Cheng from the respiratory department and Mr. β€œI grew up in the Middle East” again, I apologize I don’t remember everybody’s names. Thank you all so much for taking amazing care of me during my stay. To the lovely ladies & gentlemen, the custodians for maintaining the cleanliness of the room I stayed in for a week, as well as the kitchen staffs for making sure we have our meals on time and not to forget the securities for doing their job making us feel safe especially during night time. Each one of you regardless of what positions you hold, all of you provide services that contributes to making my stay enjoyable & peaceful. I know Thank you isn’t enough but I have to say it anyway. From my heart to yours’ THANK YOU all so much, Salamat & Kinisou chapur. God bless you all.

  • 5/5 Mica T. 6 months ago on Google β€’ 1 review
    Excellent service, doctors and staffs are very accommodating. Price is higher than average but their service is great. Place is also not too crowded when we came at Friday morning to noon time

  • 1/5 Jessica H. 2 months ago on Google β€’ 1 review New
    Health card especially Maxicare holders, please reconsider having checked up here especially around midnight for emergencies. The receptionist we encountered was so unprofessional in assisting us during our screening. Parang ayaw tumanggap ng patient. Another issue was the parking, unjustifiable ung less than 30mins lang kami sa loob dahil nga di naman kami nagtuloy sa checkup sakanila, but they still want us to pay β‚±60! πŸ‘ We went straight to St. Lukes instead & we were assisted right away. Super approachable, professional & accomodating. πŸ™Œ

  • 5/5 Jeffrey B. 2 months ago on Google β€’ 1 review New
    I felt safe in the hands of all the doctors and nurses who helped me to get through this surgery. Thank you❀️


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