All your lines are useless. You cannot contact anybody. This is for medical service, probably emergency, and you cant even get hold of their hotline. The toll free line you provided is not even working. This is quality service you are talking about?

Customer Service for Intellicare does not deliver in a timely manner. Calling takes 1-2 hours to get to a representative. Then when I wait on the phone, it always ends the call then I have to call back again just to wait again. Please work on getting concerns answered quickly. You are a heathcare company, there are urgent matters that needs to be addressed quickly.

Super slow agents and you cannot reach them at all at their hotines.

Called their customer service to get an advise on my coverage, then called the clinic to make an appointment based on the agent’s advise. Turns out, the agent provided me with a wrong advise as he overlooked my coverage. The agent didn’t bother to reach out to correct his advise, it was the clinic pa who told me about the mistake. What’s the significance of having a first line of response if the information being delivered is incorrect?

Can't reach your customer service hotline! Tried all the hotlines :/

(Translated by Google) sobrang bagal ng services nyo !!!!!!!!!! we have been calling for more than 2 and a half hours until now there is still nothing !!!!!!! the patients have been angry for a long time and we are being scolded for the slowness of your service> _ <> _ <annoying !!!!!!!!!!! (Original) sobrang bagal ng services nyo!!!!!!!!!! mahigit 2 and half hour na kaming nag tatawag hanggang ngayon wala parin!!!!!!! nagagalit na yung mga patient sa sobrang tagal pati kami pinapagalitan dahil sa bagal ng service nyo >_< >_< kakaasar!!!!!!!!!!!

(Translated by Google) If only I could not give a star. I wish they could call because that's what they offer me. I badly need help urgently. I have been saying please I don't have any call. Chat support doesn't work as well. What a shame (Original) Kung pwede lang hindi ako magbigay ng star. Nakiusap ako na baka pwede sila tumawag dahil yun ang offer nila sa akin. I badly need help urgently. I have been saying please wala naman kasi ako pantawag. Chat support doesn't work as well. What a shame

Can't go through the customer hotline.

Why can’t I reach customer service?! Waiting for 20 minutes and counting

(Translated by Google) One of the worst HMO in the Philippines. Too difficult to reach their accredited Doctors in their accredited Hospitals especially in provinces. Medicard is still okies. Has its own clinic. This is their aventus clinic and the attitudes of their nurse staff. (Original) One of the worst HMO in the Philippines. Too difficult to reached their accredited Doctors in their accredited Hospitals especially in provinces. Mas okies pa rin ang Medicard. Meron sariling clinic. Ito yung aventus clinic nila me mga attitude yung mga nurse staff nila.

The staff and personnel of Intellicare are very accomodating and assist their clients to the concerns regarding the coverage of the clients healthcard.

Accommodating staff.

Health

Good

service with a touch of care & malasakit

I'm working here, so what else. This is my place to be 😅😅

Edi wow

People are accommodating and friendly. Alagang pinoy is present in this office

Worst HMO provider. I waited for almost 2 hours now and still no one is answering on the line.

Its hard to contact the customer service. The line not available

Worst healthcare provider. It would eat up your time approving your request even just for a consultation in Aventus. If you could avoid this HMO please do yourself a favor.

Terrible provider. Takes forever to contact them for approval. Also takes forever to call their customer service.

Hard to reach at night time for an emergency.

Service is very poor. You have to wait for hours just to be accommodated. Queuing System is a TRASH. I waited hours because of the queuing just to pass my laboratory sample. Queuing should depend on the matter why you went there. Everyone will first be queued to the reception first which makes it so slow. Then another queue for the main reason why you are there.