customer service hotline sucks!

We went to Our Lady of Pillar Medical Center yesterday to have a check up using my PhilCare Card for my fractured hand. We were advised to go to the ER. I imediately presented my card and details were asked. I was already seen by a doctor then he ordered an x-ray. Then because I had violations (no driving license when I had the accident), I was denied of the benefit. So we opted not to proceed with the xray. Now I do understand that I had a mistake on my part, but what I am up to is that they let the doctor see me assuming that I will be free of charge.

I was impressed when they immediately replied to my inquiry. The response was helpful and succinct, although not the one I was looking for. Still 4 stars for the effort.

PhilCare provided an excellent service and in a very professional way. When requesting my appointment, they are very polite and with no hassle. We are extremely happy with the experience and thoroughly recommend PhilCare.

(Translated by Google) why 1 star ?? look at others' posts, so do my complaints. Just like you could be shy and check your rules again what's wrong! you are big and educated so much that you will be guilty !! (Original) bakit 1 star?? tingnan mo post ng iba, ganon din ang reklamo ko. parepareho lang kaya sana mahiya naman kayo at ireview nyo ulit ang mga rules nyo kung anong mali! malalaki na kayo at may pinag-aralan kaya bahala na kayo makunsensya!!

Thank you Philcare for taking care of my mom's consultation fee, lab & ultrasound test and other hospital expenses. We appreciate you giving us LOA whenever we need and as soon as we need it. Your customer service are hands-on and returns our call whenever we have requests. You give value and genuine help to your members. Thank you.

Honestly, the attention received was incredible. The staff were cooperative, helpful and friendly. They gave the best treatment to my Mom. I would recommend this clinic to anyone who has doubts. Thank you so much PhilCare!

(Translated by Google) You are closed, your service is worthless..is it just money that I can not use that card. It will be more difficult to ask for an authorization letter from you. At wlapang 1year invalid na un name ko sa card anu yun ..mga g * g * pala kayo pag tpos nyo mkuha bayad ganun nalng. Unlimited check up daw di naman leche !!! Wla kayong care un ang totoo (Original) Mag sarado na kayo wlang kwenta serbisyo nyo..pera pera nalang ba hindi ko magamit yun card .pahirapan pa humingi ng authorization letter sainyo. At wlapang 1year invalid na un name ko sa card anu yun ..mga g*g* pala kayo pag tpos nyo mkuha bayad ganun nalng. Unlimited check up daw di naman leche !!! Wla kayong care un ang totoo

got declined just by bmi? no medical etc? don't waste time applying here

(Translated by Google) The pain they recover after being discharged by our patient has not been paid by philcare. Don't waste any money on this insurance. (Original) Ung sakit na kinocover nila after madischarge ng patient namin wala binayaran tong philcare. Wag kau magsayang ng pera sa insurance na to.

Fantastic customer service! Excellent products!

From my point of view it is a real scam. After years of taking out medical insurance with my wife and I, I had a small accident. I report it to the insurance (with great difficulty because it is not easy to contact them) and they respond that the refund has been denied without explaining any reason when it is evident that it meets all the requirements. Do not take out insurance with this company. It's wasting money. I feel angry, disappointed and cheated.

Excellent service!

Their clinic staff are friendly, location is very near my office so going there for a quick check-up is convenient. They also have innovative products like prepaid cards that are so cool.

(Translated by Google) headache of customer service until finding a specialist. (Original) sakit sa ulo ng customer service hanggang sa paghanap sa specialist.

Had an APE there last March and they are accomodating and attentive staff. Good job, PhilCare!

Had a great experience during my APE. Great customer service and very accommodating staff!

This health insurance is just terrible! There is no assurance of coverage from Philcare, actually. The name of the company is ironic because they don't seem care at all.

Awesome medical service!

(Translated by Google) no access to big hospitals to be able to get good doctors.pag you have to ask for special screening like breast ultrasound, not included. what if you don't pay enough for it. (Original) no access to big hospitals to be able to get good doctors.pag magrequest ka na ng special screening like breast ultrasound, hindi daw kasama. paano kung kulang ka pambayad n dala.

(Translated by Google) no macontact severe ivr that is (Original) walang macontact grabeng ivr yan

(Translated by Google) PhilCare's Makati doctors are really good! They are great at magexplain, you are super magegets but you are not afraid of how you feel. (Original) PhilCare's Makati doctors are really good! Magaling sila magexplain, sobrang magegets mo pero di ka matatakot sa nararamdaman mo.

Great customer service and good products

They pioneered prepaid healthcards. A true game changer.

Proud Philcare member for 10 years and counting.

Excellent Service.

Very assistive.

Accommodating staff. Thanks Philcare!

Excellent customer service.

It wa soooo slowww process or should i say accommodations on their patients. Its like weve been waiting for almost 3 hrs to be called by the dr and the checked up was just done for 15 mins. I recommend other healthcare provider 👎🏻

Fact processing for patients and the clinic I visited (Makati) had all the lab tests I needed for that one trip. Very convenient. Nurses and doctors were also nice and accommodating with my concerns.

Had several check-ups at PhilCare's Makati clinic and all my medical needs were addressed. On top of that, its DigiConsult service on its HeyPhil app was effective. I called for consultation for my eczema at 6AM on a Sunday and I was attended to immediately. The doctor also gave the right medicine that healed my eczema.

Great experience with the nurses and doctors. they are accommodating and easy to reach out. It has been a great experience overall.

I am so grateful to Philcare and its employees for fast response and compassion. My mom discovered her breast mass last March during ECQ and was eventually diagnosed having breast cancer last July. She undergo many test and follow up consultations, Philcare never fail to give us assistance on time. They were easy to reach out compared to my personal hmo provider. Until when she was discharged to the hospital we were assisted and comforted. Thank God that my mom has this benefit from Motiff Teletech. Thank you and God bless.

Very convenient location since it's near my office. Doctors and nurses are very accommodating. So many specialists available for various types of medical concerns. I do my OB and gastro checkups here and I can easily get an LOA with them for other tests. Excellent service overall.

Because of Bayani Family Care, we were able to lessen down the hospital bills recently. Thank you so much. Highly recommended.