The Icon Clinic image

The Icon Clinic

Plastic surgeon

๐Ÿ˜  This review relates to the quality of service and the care and concern from the back office operations ONLY. The medical team and surgeon are satisfactory, and DO NOT form part of this extensive review. If you've ever had any dealing with a poorly-run public agency or experienced commuting in Manil... People often mention clinic, nose, surgery, time, doctor,


Address

Unit G3 BTTC CENTRE 288 Ortigas Ave, corner Roosevelt, San Juan, Metro Manila, Philippines

Website

www.theiconclinic.com

Contact

+63 920 947 6202

Rating on Google Maps

4.00 (45 reviews)

Open on Google Maps

Working Hours

  • Sunday: (Christmas Eve), Closed, Hours might differ
  • Monday: (Christmas Day), 8โ€ฏam to 7โ€ฏpm, Hours might differ
  • Tuesday: 8โ€ฏam to 7โ€ฏpm
  • Wednesday: 8โ€ฏam to 7โ€ฏpm
  • Thursday: 8โ€ฏam to 7โ€ฏpm
  • Friday: 8โ€ฏam to 7โ€ฏpm
  • Saturday: (Rizal Day), 8โ€ฏam to 7โ€ฏpm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: clinic (16) nose (9) surgery (8) time (7) doctor (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Kyle de L. 1 year ago on Google
    This review relates to the quality of service and the care and concern from the back office operations ONLY. The medical team and surgeon are satisfactory, and DO NOT form part of this extensive review. If you've ever had any dealing with a poorly-run public agency or experienced commuting in Manila, expect a similar experience with Icon Clinic office staff. Here are 3 points of Customer service failure: #1 poor or non existent communication - due to the lack of information shared or withheld, there will be many instances of anxiety and efficiency. For one, some of you may feel worried from the lack of time given to explain the effects, outcomes and risks of their procedures. More information is given on the day itself but only on their waiver and release forms. These are never explained to you one by one. Inefficiency occurs when there is an imbalance of supply to demand. Some of these can be fixed by demand scheduling but the system used by this business is to by relying on the customer to exert maximum patience and tolerance. You will not get a premium service. #2 facilities are underwhelming - There is a lack of proper waiting areas, seating, a comfort room within the clinic, and ventilation. Similar businesses charging 6-figures for their services such as similar competition like Marie France Group, Aivee Clinic will provide you with better facilities. The investment in hard assets such as those at the front of the house shows that the business is legitimate. Unfortunately, this part of this clinic is severely lacking. #3 no modern system of organization - the system used by the clinic seems to be modeled from the 90s with many aspects of it still in pen & paper form. For one, it is concerning that no official receipt was given after payment. The BIR may want to look into this fact. There is no formal queuing system. Your service appointment will be on a first come first serve basis as all patients, numbering in the dozens, will converge on the same time slot given. There will be no advice on waiting times, so first time customers will surely be surprised. Waiting times can be as long as 4 hours, and you will be forced to choose between sitting in a crowded reception or squatting at the lobby of the BTTC building. Conclusion: The most caring member of the admin staff will be their female cleaner who has perhaps been the only person to show any concern. It will be unlikely that those who value their time will find themselves happy with the services of the Icon Clinic. The lackluster performance of the administrative staff, the receptionist team and those in charge of follow-ups brings down the rating of this well-known brand; impeding the potential of this clinic to ever reach the levels of Belo Group and similar high quality surgical groups.
    42 people found this review helpful ๐Ÿ‘

  • 1/5 International M. 5 years ago on Google
    Dr Eric Yapjuangco & the icon clinic are horrible. He made my nose look worst than what it was before. A lot of scars & open wounds. This is why they always getting sue for malpractice. Why do you think they're always moving different locations. They are very unprofessional & careless. All they care about is your money. Warning!!! Find another surgeon or you will regret it like myself...
    38 people found this review helpful ๐Ÿ‘

  • 5/5 Shan T. 6 years ago on Google
    Although the clinic is in the process of relocating, I must say my initial visit was very pleasant! There are many complaints in regards to them not getting back to you (in which I๏ธ was very frustrated with) but after sitting there for nearly an hour youโ€™d see that they are very busy yet efficient (and not just ignoring you) I asked a woman what her name was because I just found her to be so endearing and it was Ms Joy (the woman that books your procedure, what a sweet gal). I๏ธ didnโ€™t manage to catch the other womenโ€™s names but they were very sweet as well. As for the main man himself Dr. Samuel Eric Yappy, he couldnโ€™t have been more communicative, kind and respectful. He allowed me to ask my questions during my consultation without rushing me which was nice and so on. By the way I did travel to the Philippines from NY. Those of you who are reading this, best of luck with what youโ€™re looking for!
    25 people found this review helpful ๐Ÿ‘

  • 1/5 OnlyGiveCredit W. 5 years ago on Google
    The Icon clinic is very unprofessional and a scam artist. Dr eric yapjuangco is a liar & damaged my nose. I have Proof of phone conversations, pictures & text screenshots in my videos. If you would like to see them, just type on youtube "Dr Eric Yapjuangco damaged my nose". Or just type his name in the youtube search box & the videos will show. I cannot leave links on google reviews. Do not, I repeat, trust the icon clinic or you will regret it like me. Don't be deceived with their fake comments & ratings. That's how they trick you to come in. They will damage your body. Then catch an attitude with you.
    24 people found this review helpful ๐Ÿ‘

  • 1/5 golden a. 5 years ago on Google
    @docyappy is very aggressive cutting noses, Scars are very noticeable. My nose look fake. The biggest mistake that I did in my life is trusting my nose with Dr. Yappy of Icon Clinic.
    18 people found this review helpful ๐Ÿ‘

  • 5/5 The Reyn's C. 3 years ago on Google
    Dont trust negative feedbacks with only 1 review from their account. That only means those people are trolls. I've been Dr. Yap's client and I am satisfied with my rhinoplasty operation. From the appointments and scheduling I can say the operation is a very smooth process. Super and highly recommendable!
    17 people found this review helpful ๐Ÿ‘

  • 1/5 Justice P. 5 years ago on Google
    This clinic is very frustrating. Getting a schedule for a surgery is a strugggle. Staff are unprofessional the way they respond to my inquiries via viber. A hard to get clinic. Napaka unresponsive. They have wasted my time & money really. Went for a lab test, cost me a huge amount of money only for them to say that there are no slots available for surgery. Very inconsiderate.
    17 people found this review helpful ๐Ÿ‘

  • 1/5 Danielle C. 5 years ago on Google
    Very agressive in cutting alars, no more c curve left on my alars after surgery and scars are very noticeable. The implant looks very unnatural and my nose looks fake now. The biggest mistake that I did in my life is trusting my nose with Dr. Yappy of Icon Clinic.
    17 people found this review helpful ๐Ÿ‘

  • 1/5 Fraud P. 5 years ago on Google
    I will keep it brief. Dr yappy the icon clinic, are evil... I am depressed after my surgery. It doesn't look good at all, I feel like I was tricked. I caught a bad infection after my surgery. Biggest mistake in my life
    10 people found this review helpful ๐Ÿ‘

  • 1/5 Matilda A. 8 years ago on Google
    Bad-mannered and quack doctor. He refuses to reply messages sent via his website, he prefers Facebook. Does that show a serious clinic or doctor? Also, he doesn't reply enquiries. Stay away from this joke of a doctor.
    8 people found this review helpful ๐Ÿ‘

  • 1/5 Martin O. 8 months ago on Google
    bad scars, now im just more insecure and considering the money i waste on this clinic, it's not worth it. I can feel the doctor doesn't care anymore after the surgery, maybe because there's no need to pay on follow up check up after the surgery. The schedule is so messed up, we wait for 4hours just for the doctor to ignore me.
    7 people found this review helpful ๐Ÿ‘

  • 1/5 Buzzin L. 6 years ago on Google
    Keep on accepting way too many patients. Follow up is so poorly. even see his wife most of the time. Not sure if she's a qualified surgeon as well.
    7 people found this review helpful ๐Ÿ‘

  • 5/5 Leo P. 8 years ago on Google
    He is a well-mannered doctor. Contrary to what "someone" claimed he does not reply to inquiries, that was UNTRUE! I communicated to him and he replied to my text messages. He is understanding, encouraging, respectful, and alert to inquiries. I will be seeing him for consultation and surgery in June 2016.
    7 people found this review helpful ๐Ÿ‘

  • 5/5 Angela C. 1 year ago on Google
    Proud to be Dr Yappyโ€™s client all the way from Canada. He did my nose, my momโ€™s, my sisterโ€™s and my dadโ€™s. He also did my aunties and my my grandmaโ€™s nose, eyelid reduction, and facelift ! ๐Ÿ™Œ๐Ÿผ You can tell how much trust our whole family has with him and his skills. Very professional. Heโ€™s a fun, cool, nice person too. The clinic is well kept and the staff are also amazing โ™ฅ๏ธ
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Keyser S. 1 year ago on Google
    The wait time here is ridiculous, even with an appointment for a follow up we waited almost 4 hours to see the doctor ๐Ÿ™„
    4 people found this review helpful ๐Ÿ‘

  • 1/5 MY M. 5 years ago on Google
    These people are beasts/animals. They don't care about none of us. Do not trust none of these animals from the icon clinic. They are constantly doing mistakes to clients bodies.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Louisse P. 6 years ago on Google
    Best Rhinoplasty Surgeon in Philippines.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Reby L. 6 years ago on Google
    You wanna be beautiful? Then go to him! He's an expert and he's the best in the Philippines!
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Jannah A. 6 years ago on Google
    still the best plastic surgeon in ph๐Ÿ‘๐Ÿผ
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Mema T. 4 years ago on Google
    (Translated by Google) He is the best (Original) Il est le meilleur

  • 5/5 Joan M. 4 years ago on Google
    happy and satisfied...see you again icon clinic...๐Ÿ˜˜๐Ÿ˜˜๐Ÿ˜˜

  • 5/5 The Blessed O. 5 years ago on Google
    All interfering entities, spirits and demons that are interfering with Doc Yappy's good work. Be purged, destroyed and released by fire and light. ๐Ÿ’ฅ๐Ÿ’ฅ๐ŸŒ…๐ŸŒ…๐ŸŒž๐ŸŒž๐Ÿ”ฅ๐Ÿ”ฅโšกโšก


Call +63 920 947 6202 Open on Google Maps

Trends



Last updated:

Similar Plastic surgeons nearby

Last updated:
()