I lived in the hospital for one day. I paid 31,000 pesos to the hospital. This VRP is too expensive. There is still a problem. The meaning here is that you are a foreigner and give you very expensive medicine. Then the doctor can earn To get more money, I have a checklist for the hospital.

Main interest here is issuing overpriced invoices until you run out of money, tests overlooked, just below average in every way possible.

Very bad experience. Noisy doctors. Unresponsive residents. No sense of urgency. Very low to no service at all. The food servers and cleaners are more professional in taking care of the patients than the doctors themselves.

We waited for more than 1 hour for dra. Gatchalian of Room 418 in a waiting area without proper ventilation (their aircon has no power based on the admin). Upon checking the reason of the delay is because she is talking to a medrep for more than an hour. We went to the ER, the doctor without explaining in detail the diagnosis, wants us to be admitted (it just shows that they are only after your money,not with your wellbeing). Good thing someone advised us to get a second opinion from a high end hospital. In conclusion my wife was misdiagnosed in VRP. its our 2nd time to have a bad experience in this hospital.

We went to ER last September 24 around 8:30 PM due to difficulty in breathing, having an asthma attack. Talk about Triage. Took us 30 minutes before we were able to fill out the form. Took the vitals, still didn’t process the HMO approval and the most ridiculous part is that we were asked by the nurse, “Are you willing to wait?” Like, Seriously?? What’s the purpose of going to an Emergency Room if that’s the case? Would you only cater the patient unless they’re literally dying? Went to Lourdes Hospital instead and they prioritized me because of my case. It’s just frustrating, VRP.

Worst hospital ever. Do not go here if you value your life. 2 different doctors did not arrive for a simple check up and had me wait for 6 hours! This hospital does not even deserve the one star I gave.

In my two times coming over with an emergency, I never felt the urgency in their staff given that there were no patients during both times. Staying for a total of 10 hours without getting any real help nor any proper diagnosis. This is just the hospital you go to when all other hospitals are closed. Just not worth the effort of going here.

I wish I could give zero star. I paid 360k pesos for my mom’s 10-day stay here and nothing happened. No improvements. They wouldn’t operate on my mom because they said she had covid but they wouldn’t even show me the covid results of my mom. They even agreed to discharge her even though they said she was still positive with covid. Please don’t go here no matter what happens. The nurses are nice but don’t expect anything good from the doctors. I paid 5 different PFs to 5 different doctors, some of which I didn’t even know existed. I super regret bringing my mom here!

VRP took great care of me while i was battling COVID. I was critical at one point. They helped me fight the virus. Their nurses and doctors made me feel comfortable and made it as stress free as possible. In turn gave me the ability to fight the Virus! VRP gave me a second chance at life! I would choose VRP to help me in any of my medical needs! I am here because of VRP!

Bad experience. I have a 5 month old baby, diagnosed with UTI. I'm not sure if doctors here are properly trained. We spent more than 24 hours trying to collect urine sample of my baby since nahihirapan mag collect, her pedia decided to use catheter instead. The doctor named Joel Atienza did the procedure of inserting the tube to collect urine, unfortunately, hindi na salo yung urine and stated "pasensya na po". What if your patient is in critical condition, do you think pasensya is acceptable? In addition to that, 5 times nagkamali same doctor mag insert ng needle for dextrose. 1st attempt, namaga buong braso after 24 hours.

slow. very slow!! no sense of urgency... they'll just tell you to wait.

Not systematic and super slow service..

i experienced worst on their dentist here. i wont recommend her. but the hospital itself our good at service. but not their dentist!!!! 😡 😡 😡

Only the nurses talk to the relatives and the patient. The doctor went in and did a physical exam but did not talk to the patient. Then when asked about the diagnosis, only the nurse talked to the patient and relatives but could not adequately explain the condition. Then when asked further, without waiting for the question to be finished, the nurse interrupted. During the entire time, they conversed rudely and interrupted constantly without explaining properly. They made the patient and relatives feel unimportant as if they were merely cases and not people.

Doctors not on time, you have to wait A lot of queue of patients without available seats Comfort rooms looks unsanitary The building badly needed upgrade with its facilities for their patients

Poor facility, I do not recommend. It may be a better location but very expensive medical care for the standards.

My mom had her elbow surgery at VRP with Dr. Cadag. All staff were very helpful and responsive. Ms. Agnes, the Patient Experience Specialist has been a great help during my mom’s confinement. TV has a cable! We kept ourselves entertained. They also have full sized ref. And the aircon is cold! The room was spacious and it was really cost-effective for us. Make sure that if you parked your car, make your ticket validated from both Admissions and Information desk to have a flat rate parking fee of P150 for overnight.

(Translated by Google) Doctors are not accomodating stuff and not on time. Not because we have what we need when we wait, Worst experience ever. (Original) Hindi accomodating mga stuff and hindi on time ang mga doctor. Not because kami ang may kailangan eh pag hihintayin na kami, Worst experience ever.

Money Money Money Money Money Money Money Money makes the world go round!

(Translated by Google) They did not value the patients. We waited and ER for too long but we got nothing. It is not clear to instruct the doctor and there are no manners of the other staff. Patients taste the pain but still paper the papers !! (Original) They didn’t value the patients. We waited at ER for too long pero wala kaming napala. Hindi clear mag-instruct yung doctor and walang manners yung ibang staff. Masama na lasa ng mga pasyente pero pinaprocess pa rin yung papers!!

So much for a hospital, nobody answers their phone.

Having direct contact to a concierge has been very convenient. She was prompt and helpful even through changing requests. Payment through online payment is hassle-free. The doxy platform is also easy to use and intuitive.

Can I choose 0 star at all? Very disappointed for the service need to wait for 2 - 3 hours to accommodate my concern! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

(Translated by Google) At the call just ... the Cocolife representative was rude. I do not want to make an appointment with you if you call me with your attitude. If you have a personal problem do not contact us. So consulting / checking up to figure out the problem ... i'll say straight to the point daw..eh d i know, as long as i said that was the main point of my problem. Nkakainis. (Original) Sa call palang ha...bastos yung Cocolife representative. Ayoko na tuloy magset ng appointment sa inyo if call plng may attitude na kayo. Kung may personal problem ka wag mo idamay kami. Kaya nga magpapaconsult/check up para malaman problema...tas sasabihin straight to the point daw..eh d ko alam, basta sinabi ko na main point ng problema ko. Nkakainis.

(Translated by Google) Right hand does not know what the left hand is doing. It is up to you to get information. Just asking if there is an available opta the concierge does not know and will forward you to the medicard operator. Medicard operators also do not know the availability of doctors and will forward you back to the concierge. (Original) Right hand does not know what the left hand is doing. Pasahan kung kanino ka pwede kumuha ng information. Asking lang ng if may available opta hindi alam ng concierge at ipapasa ka sa medicard operator. Medicard operator hindi din alam availability ng doctors at ipapasa ka pabalik sa concierge.

(Translated by Google) Very bad experience! I waited for almost 3 hours to have vaccination. I followed up twice. The reason is that the nurse has a lot of patients but those who have been caught have just left. There was a parent who followed up who was there for just an hour before they even started! If I didn't hang up I wouldn't have called! And also delayed the delay because they didn't read the doctor's prescription, again and again. I even had a senior who was in pain but left because the doctor never came back to them. Wont recommend! (Original) Very bad experience! I waited for almost 3 hours to have vaccination. I followed up twice. Reason sakin nung nurse marami daw patient pero yung mga nahuli sakin nakaalis na. May parent na nag follow up who was there for just an hour tapos yun pa inuna nila! Kung hindi pa ko magtaray hindi pa ko tatawagin! And nagcause din ng delay dahil hindi nila binabasa yung prescription ng doctor, paulit ulit tuloy. May nakasabay pa ako na senior who was in pain pero umalis na dahil hindi na daw bumalik yung doctor sa kanila. Wont recommend!

(Translated by Google) Poor service! to lower the patient And use it but for too long weNN waited because at night n just took a wheelchair My brother to lower the patient and our use he put it together just bring it down to get home n kmi.buti na lang matulungin ung they were guards assisting us ... Haistt !! (Original) Poor service!!!.padischarge na kami nun nagaantay kami sa room ng magdadala ng gamit namin Kasi sabi ng nurse may mag aassist dw po ask pa kami ng nurse kung trolley at wheel chair ?kaya sabi Nmin"ahh ok po Parehas n lng" para maibaba ung pasyente At gamit pero sa sobrang tagal namiN Nag antay dahil gabi n nga kumuha na lang ng wheel chair Ung kapatid Ko para maibaba ung pasyente at ung gamit namin inisaisa nya bitbitin pababa na lang ng makauwi n kmi.buti na lang matulungin ung mga guard sila nag assist sa amin... Haistt!!

The freaking place doesn't exist! Freak Google!!! Update please!!! Wasted my time and effort!!!

(Translated by Google) Poor customer service, very rude front liner nurse can answer well .. very disappointing if there is zero star, zero rating I have here not recommended. (Original) Poor customer service,sobrang rude ng front liner na nurse pwede naman sumagot ng maayos.. very disappointing kung merong zero star, zero rrating ko dito not recommended.

(Translated by Google) Bad, worse, worst hospital! From ER, to staff and bills! Pati parking bulok! It's so crowded, dear dear..she loved Megamall, even though no parking elevator has been fixed! BUGOK Mngt. This hospital. It must be erased on the surface of the world when they have not yet changed their fragile system. It's a good reputation for Polymedic. If it was MVP then it would have ... more and more broken! Grabe! Money oriented! Obviously clear! Sayang..tsk tsk ... (Original) Bad, worse, worst hospital! From ER, to staff and bills! Pati parking bulok! Masikip na, ang mahal mahal na..mas mahal pa sa Megamall, tpos kahit kelan hindi na naayos ang lintek na elevator parking! BUGOK ang Mngt. Ng ospital na ito. Dapat ito mabura na sa mundong ibabaw kapag hindi pa nila binago ang napakabulok na sistema nila. Kawawa ang magandang reputasyon nito nung Polymedic pa. Kung kelan naman naging MVP ang mayari nito...mas lalo pang nabugok at nabulok! Grabe! Money oriented! Malinaw na malinaw! Sayang..tsk tsk...

If you've had an emergency, go here and 100% you will end up dead and a skyscraper bills due to negligence of the ER staff. I wish I could actually give a zero. The ER staffs are incompetent to recognize emergencies.

High billing rates and unprofessional staff.... they can get you killed.

It's almost a guarantee that you will end up a GONER if you go here. STAY AWAY IF YOU VALUE YOUR LIFE OR YOUR FAMILYS'!!!!!!!

(Translated by Google) Bad experience, super expensive at this hospital, (Original) Bad experience, super expensive sa hospital na ito,

(Translated by Google) May I have pain because of Bill .. Philhealth I Pay almost 9yrs then Just 1month Useless skip your PHILHEALTH. Still Billing here at Vrp MedicalCenter you have no sense of concern and care, You're So Bad ... For Hyperacidity and just 1day you are so expensive to be hospitalized in a hospital Money, along with professional fees there. I just BP at E.R 5000Php whereas in the room I stay in ward 910 only. The E.R Thats 5K #AvoidVRPHospital was automatically sent For Hyperacidy I paid almost 30,000 WORST EVER HOSPITAL (Original) May Bago akong Sakit dahil sa Bill.. Ang Philhealth na Binayadan ko almost 9yrs then Skip lang ng 1month Useless na ang PHILHEALTH mo. Yung Billing pa dito sa Vrp MedicalCenter walang ka sense sense of concern and care, Napaka Salbahe Mo... For Hyperacidity at 1day lang ganyan ka expensive ma ospital sa mga mukang perang Hospital, dpa kasama professional fee dyan. Na BP Lang ako sa E.R 5000Php na samantalang sa room ako stay sa ward 910 lang. Autimatic daw pag dumaan ng E.R Thats 5K #AvoidVRPHospital For Hyperacidy I paid almost 30,000 WORST HOSPITAL EVER

(Translated by Google) Please avoid this hospital. Its 100% clear they are just after the MONEY !!!! The staffs will pretend to be so nice, kind and caring specially the Doctors and their secretaries, but they're pooling you. They do overcharging. And do illegal transactions too. Like for example, our own experience. My father was discharged so my mother took our total hospital bill which was 129,000.00. When we were paying, my mother sent us to the Doctor's clinic and then the Secretary of the Doctor informed us that we needed to pay an additional 82, 500.00 for the Professional's fee which they would like to give to them personally because they did not put it in. to our billing so that we can no longer charge VAT. but the Total hospital bill from the Billing section they included the Professionals fee we pay. They appealed to us until we could not pay what they demanded for 82,500.00. To make the story short they have illegal transactions between Doctors and Secretaries. So please mind our experience. Hopefully nothing will happen to others. And hopefully someone can clarify it to me Hospital management if I don't understand it. To clear me up. Thank you (Original) Please avoid this hospital. Its 100% clear they just after the MONEY !!!! The staffs will pretend to be so nice,kind and caring specially the Doctors and their secretaries, but they're pooling you. They do overcharging. And do illegal transactions too. Like for example, our own experience. Pa discharge na yung father ko so kinuha nung mother ko yung total hospital bill namin which is 129,000.00 . Nung magbabayad na kami hinold kami pinapunta yung mother ko sa clinic nung Doctor and then inexplain nung Secretary ng doctor na we need to pay an additional 82, 500.00 para sa Professional's fee na gusto daw nila personal nalang ibigay sa kanila dahil hindi na daw nila nilagay sa billing namin para hindi na kami ma charge ng VAT. peru dun sa Total hospital bill na galing sa Billing section nila included na yung Professionals fee sa babayaran namin. Hinold nila kami hanggang hindi kami nakakapag bigay sa hiningi nilang 82,500.00 . To make the story short may mga illegal transactions sila between Doctors and Secretaries. Kaya please mind our experience. Sana hindi na mangyari sa iba . And sana may mag clarify sa akin nito na Hospital management kung may hindi man ako naintindihan. Para mas clear sa akin. Salamat

(Translated by Google) charged the operating room even though the patient was no longer operated on because it was scheduled and it cost 16k, knowing that Dr. n baka maoperahan take note "bka" meaning not sure, seryoso? my delivery charge also, I do not know what kind n delivery room charge un. but thank you also for accepting and taking care of the patient even he died.my concern is how the bill became like that.and one Dr. PF nya 250k + for 8days and if you don't pay the balance or go down no matter how much in the balance you will get interest even days? sorry for this comment I just can't avoid thinking. (Original) nagcharge ng operating room kahit hindi na operahan ang pasyente its because nka schedule daw and it cost 16k,knowing na ang sabi ng Dr. n baka maoperahan take note "bka" meaning not sure,seryoso? my delivery charge din,hindi ko alam kung anong klase n delivery room charge un. pero thank you p din sa pagtanggap at asikaso sa pasyente even he died.my concern is how yung bill naging ganun.and one Dr. PF nya 250k+ for 8days and if hindi mo p nabayaran yung balance or mag down kahit magkano dun sa balance magkaka interest even days palang? sorry for this comment hindi ko lang maiwasan n isipin.

(Translated by Google) Very POOR !!! we left the hospital when we found out what had become of my husband's illness. 14 DAYS that took 200k + vouchers without even knowing the very reason my wife was sick. I hope the doctor's doctors can also be transparent to the patient's family. 4 days if you have nailed it I will sit down, warn and explain. As a wife it is hard to see my wife struggling to breathe! if he was just away from the Lung Center he was immediately taken but you didn't expect to get water from his lungs. If it's just an emergency d q I'll take my wife to you. Right reviews here you only value MONEY! not the life of your patient! tss. (Original) Very POOR!!! lumabas kami ng hospital ng d namin nalaman kung ano tlaga naging sakit ng asawa ko. 14 DAYS that took 200k+ binyaran without even knowing the very reason ng naging sakit ng asawa ko. I hope maeducate din mga doctors ng pulmo to be transparent sa pamilya ng pasyente. ika 4 days kung d pako naggalit d niyo ko uupoan, tatabihan at ipapaliwang kalagayan niya. Bilang asawa napakahirap makitang nahihirapan na huminga asawa ko! kung d lang malayo yung Lung Center dun q na agad siya dinala pero wala pinaabot niyo pa sa pagkuha ng tubig sa baga niya. Kung d lang tlaga emergency d q dadalhin asawa ko jan sa inyo. Tama nga mga reviews dito you only value MONEY! not the life of your patient! tss.

(Translated by Google) The many med rep 😔. When you have to consult then you won't be able to sit down while waiting outside because the reps are already occupied. It feels bad, but you don't have a choice but to stand up while waiting for your name to be called by your doctor's secretary. (Original) Ang daming med rep 😔. Yung magpapa consult ka tapos wala kang maupuan while waiting sa labas kasi na occupy na ng mga med reps. Masama na pakiramdam, but you don't have a choice but to stand up while waiting for your name na tawagin ng secretary ng doctor mo.

During my PT session, I encountered a malfunction machine. Despite not being able to complete the entire procedure correctly, I was still charged the full amount. It seems like the focus is solely on profit, with little regard for the well-being of their patients. Since the procedure was not completed, I should not pay this fvcking hospital. As a result, I decided to request the cancellation of my remaining sessions due to a loss of trust in their hospital. PLEASE DON'T VISIT THIS HOSPITAL IF YOU WANT TO SAVE YOUR LIFE.

The emergency staff including the young rude male doctor turned me down last November 5, 2022 at 1 AM (Not a busy hour). I said I suspected I have shingles and in pain but according to them since it is my left eye that is the most affected, they could not do anything about it and I should go look for an Optalmologist and that I should go to Medical City instead. They did not even check me or even take my BP first as a safety protocol (Like, what the heck?!). They did not even touch me, they just looked at me while I talk. I felt like a trash that is not wanted or important. On the other hand, when I arrived in Medical City, I immediately experienced the treatment difference, and when they discovered that my HMO cannot cover the expenses, the doctor available still looked for me and gave me a free consult telling me I've come that far and he would not want to waste my effort and so I can also start the medication ASAP. This is the kind of service every hospital must have!

The staff who assisted me was very responsive and accommodating. She's from the VRP HMO Concierge which also handles the teleconsult. So far, I was really satisfied with their service since they were also able to address all my concerns properly and even provided everything that the I needed, including the medical certificate which was released on the same day of the consultation. Though I have waited for a few minutes for my turn on the platform that they used for teleconsult due to the long queue, the physician who did the online consultation was really nice and had given good medical advice to treat my condition. He also assure that I can recover from it through the simple treatment he had adviced. Immense thanks to VRP and kudos to the staff and medical practitioner who assisted me, Ms. Kaye and Dr. Bonto.

Ms. Kaye and Ms. Melanie are very accommodating and kind. Dr. Zamora is eager to assist me and the medicines he gave were effective. Overall, I had an amazing and smooth experience with the Teleconsultation via East West!

Very Poor Emergency Services! 1 of 5. • Guards are the one collecting patients concerns instead of nurses or medical personnel to assess the urgency. Nagtitipid kayo sa manpower? Security guards are for security concerns! • No sense of urgency. Panay kwentuhan ng staff and guards. Long queue of patients! • They will give you patient-form to fill-in but no pen. Are you expecting patients to bring pen during emergency situations? • They will not prioritize you if you don’t wear face mask. I get it due to covid but can you at least provide face mask? 2-5 pesos per mask lang naman. If you’re not willing to provide it free, have some ready for patients to purchase or charge to their bill. Ended up going outside the hospital to buy face mask. (Update: i left the ER after 30min and find medical care somewhere else kasi mahaba pila at walang urgency talaga)

Kaye is very accommodating and provide excellent customer service, she patiently help me in my tele consult schedule and HMO approval. Thank you very much!

Kaycee is a true epitome of a great customer service. She went above and beyond. My father had an elevated bad pressure because my mother was in the icu that time. Dr. Dela paz was fully booked but since I mentioned that its an urgent matter and my Dad cant go to emergency because he was out of the country. Please thank her for saving my father's life. Again thank you kaycee and God bless.

Please dont go to this hospital they specially if you are covid suspect and covered by your health card and needs to be tested they will not say that you can avail your philhealth for rt pcr and the ER fee is expensive this is a rip off hospital Value your life look for a better Hospital this is All about Money

Happy and grateful to experience the e-Konsulta from VRP. Ms. Kaye from VRP HMO Concierge was very accommodating. I messaged them thru messenger and viber around 4:50 pm yet she still assisted me. She even looked for an available Doctor even it was cutoff already. Thank you so much. Stay safe.

We had an emergency and VRP was the nearest hospital. Although most of the doctors were quite young, they did well in managing the situation. They were a bit expensive but that is to be expected given that they are a private hospital and is located along EDSA. The facilities were tidy and well managed.

The staff who assisted me was very kind and accommodating. They patiently answer and provided all i need like medical certificate which released after the consultation. thanks to VRP HMO Concierge and medical practitioner who assisted me, Ms. Kaye and Dr. Bonto. God Bless 🙏

Subject: Feedback on Unsatisfactory Experience at VRP Hospital Dear VRP Hospital Administration, I hope this message finds you well. I am writing to provide feedback regarding a recent experience at VRP Hospital that left me greatly disappointed with the level of service provided. During our visit to your hospital, we encountered significant issues that impacted the care and treatment our daughter received. One of the most concerning aspects was the inability of the nursing staff to successfully extract blood from my daughter. It was evident that they lacked the necessary experience and competence to perform this routine procedure. As concerned parents, we expected the presence of skilled professionals who could handle such tasks with ease and minimal discomfort for our child. Additionally, we were handed a urine catcher or catheter but were left to our own devices when it came to installing it on our daughter. It was disappointing to witness a lack of effort or assistance from the staff in properly carrying out this essential procedure. This left us feeling frustrated and abandoned in a time when we were already in a state of worry and concern for our child's well-being. Compounding the issue was the expectation of full payment for the service despite the unsatisfactory experience we had. It is disheartening to be required to pay for a service that fell short of our expectations and failed to deliver the level of care that should be provided by a reputable hospital such as VRP. I believe it is essential for the hospital administration to be aware of these concerns and take immediate steps to rectify the situation. It is crucial to have well-trained and experienced staff who can deliver the level of care expected from a healthcare institution. Additionally, appropriate measures should be taken to ensure that patients and their families are adequately supported during procedures and not left to handle important tasks themselves. I kindly request that you take this feedback seriously and initiate an internal investigation to identify the root causes of these issues. It is my hope that you will make the necessary changes to prevent other patients from experiencing similar hardships in the future. Thank you for your attention to my concerns. I trust that you will address these matters promptly and take the necessary actions to improve the quality of care provided at VRP Hospital.

I just have to make a shout out to the wonderful people of VRP Medical Center specially to their Concierge Representative (named Nica) who has been so helpful and very accommodating. She totally understand that I am not familiar with the process and even with the location but she is amazing in educating me and assisting me all throughout. Their medical staff were really great as well. A job well done indeed. God bless and more power to you!

Concierge have been doing a great job in providing assistance. From booking of appointment online, an email confirmation will be received about the request. I usually get a response and follow up from them in less than an hour, sometimes within just minutes. Personalized approach, very efficient follow through, and spell convenience all throughout the process. I've used other e-consultation services previously, but so far VRP's eKonsulta stood out in servicing their patient's needs.

This morning was my very first time to step in this hospital and have experienced the professional, nice staff of VRP. True to the reviews I've read, I felt comfortable with how Mr. Mark and Ms. Gigi of the Admitting Dept. answered my inquiries on how much would be the additional charges, more or less, if I decide to upgrade my room. It was just a preliminary step prior to my "suppose" major operation and I felt I would be taken care of in this hospital.

Person in charge was very accommodating. I had no issue in getting an appointment. It was hassle-free service and I couldn't have asked for more. Thanks and well done!

I have a great experience using the online VRP ekonsulta. Kaye is very helpful and efficient She was able to help me with my concern in a quick manner. Very courteous and professional. Good Job Kaye!

The e-konsulta service is definitely a five star. Ms. Nica from the concierge team is very helpful! She is easy to reach and replies promptly. The doctors are also attentive and empathetic to the concerns of the patients.

Best EKONSULTA! I got cough and colds while waiting for my next Endocrinologist appointment so I decided to try EKONSULTA as to not spread the germs around if physical consultation. I filled out their online application form late at night and the next morning, they already sent me msgs in Viber to assist! Very quick indeed! You know how some hospitals offer EKONSULTA but only if cash basis? Not VRP. Whether personal payment or hmo, they cater to it. They also took care of obtaining my HMO LOA and all I needed to do was sign it electronically. The appointment was set then. The video/audio during consultation is very clear too. Had no problems at all. So I highly recommend VRP EKONSULTA! Thank you Nica of EKONSULTA!

The VRPMC concierge was very accommodating, very responsive and kind <3 The new implemented e-konsulta app is very easy and friendly to use. It was hassle-free services! keep it up! Thanks for accommodating us <3

Relative smooth teleconsult booking experience. Probably there could be a better way to get the representative aligned with the documents submitted in the webpage. In my experience, they asked again for the lab results and admin docs even though I submitted them prior in the booking webpage.

Best place for health care services and emergency situation.

Very accommodating. Esp. With teleconsult. Swift response ❤️

VRPMC is very accessible and offers services that could provide a variety medical and health services. Doctors are competent and staff are able to deliver quality services. The hospital is always working its way towards providing excellent service to the clientele.

Kaye has been very helpful and approachable, she is well aware of her work and i am fully informed of the details i needed..good job!

Very happy and relieved to be assisted by your team. Always prompt and communicates updates as soon as they come in. Checks and makes sure that all concerns are addressed accordingly. Thank you so much and keep it up! Thank you!

It's along Edsa between Shaw Blvd and Boni intersections, on your right if you are coming from Cubao. This hospital recently underwent a major renovation.

Doctors and nurses are good. However, emergency room sucks because there is no triage. The guard will make you fall in line despite the case, no one is assessing which is more urgent. Also, they won't let you in even if it's an emergency case if you don't have a mask, doesn't matter if you die outside the ER door, rule is you need to wear a mask.

Nice Place for check and to be confine. All goes well. HEALTH and Safety is priority. Friendly Staff.

Stay away from this Hospital. Especially the nurses here are very incompetent. This hospital will kill you rather than make you feel better. They will force you to keep on using oxygen even if you dont have difficulty in breathing becase? It costs a whopping 7000 pesos each and 100,000k of our bill only came from Oxygen alone It was really one of the worst experince I HAD IN MY LIFE. I'm thankful that my health has greatly improved since I i did home treatment and have my prescription drugs.I can sleep better and no more Incom^^^ nurses again. BTW. up until now they havent sent me my med results which they said they would email me.

Bad experience in the ER, took more than an hour before seen by an attending resident pedia. Very slow and poor service.

👍

Took me more than 2 hourse jsut for a follow up shot of anti rabies vaccine, i also overheard the nurse in ER 2 asking a patient if he was willing to wait, they may have forgotten it was the emergency room

Definitely will recommend this hospital! I was admitted to this hospital for lap chole surgery. I like the service here. Friendly staff. And they keep my room clean and tidy. They even change my beddings daily. The doctors are accommodating. And I like the food given that I am very picky eater!

Jam was very accommodating! She readily catered to my needs and made sure I was taken care of. VRP's customer service is excellent. :)

I was assisted by Ms.Jam who is from HMO Concierge. Happy and satisfied because he keeps on updating me. She's truly helpful! Thank you Ms.Jam and VRP for the excellent service!

I gave 5 star because the staff of VrP is very Approachable and kind , Keep it up and Keep safe

Very accomodating ang concierge nila ang bibilis sumagot to my queries both fb messenger and email. Usually kasi on my experience it will take hours or a day bago sumagot. I'm happy and satisfied din with their service, less hassle ang process to have pre approved LOA. Thanks alot!

I am very pleased with how Ms. Kaye assisted me as she gave someone who is not so good with gadgets like me options to make the processing of needed docs easier. Thank u very much Ms. Kaye for being a very efficient. Keep it up!

There was great improvement in the HMO concierge service compared to last year. They responded quickly to the request and provided LOA and schedule with a fast turnaround. Thank you very much!

I am currently with my mother at the emergency room. This is our third day of being in the emergency room after my mother was diagnosed with a STROKE. CAN YOU IMAGINE THIS HOSPITAL KNOWING MY MOTHER HAS A STROKE AND STILL SUBJECTING HER TO THIS STRESS??? This is also the second day of us being told that we're third in line for a room, and the second day we've seen the ER empty out around us. Staff in the ER is nice and competent enough, but it's the people who make decisions who don't face patients that fail them. They won't let us go home either. If you have a choice between VRPMC and a flaming dumpster, do not hesitate to pick the dumpster every time. May ipis din pala sa CR kanina but it was 3 AM and I was groggy from looking after an elderly person and sleeping in a chair for two days so I didn't take a picture. Rest assured it was there.

Round 2 My Wife was rushed to this hospital due to asthma attack we waited 1 hr to get attended this hospital doesent care about its patients sad thing about this is that after weve waited for 1 hr we are being toss from other emergency room to the other and the Nurse who attended us said “willing to wait po ba kau” we are only 5 patients waiting this hospital doesent care about its patients this is getting worse please stay away here people will die as this hospital doesent care about its patients

I brought myself ng madaling araw to ER because nagchichill and nahihilo ako...they took my temperature and blood pressure and since i was having a fever..they had to transfer me to the other ER.guess what?? They had me waited outside the ER for at least 30 min..the staffs just passed me by as well as the nurses...good thing i was sitting on a wheelchair otherwise natuluyan nako nahilo..I was about to book a grab to have myself transferred to another hospital when the nurse came out..no apologies ..no nothing..they didnt care at all! The guards were not very helpfull too..too busy with their mobile games!i asked them.if they can follow up coz the wait was too long and wala lng...lalabas din ang nurse..sabe ..they did not understand the situation...games pa more!

Arrived at VRP ER 1:24pm and got discharged around 4pm… Thats 3hrs of waiting just to get nothing. The SG at ER2 doesnt even know how to handle a patient with care. He said “maghintay lang po kayo jan at wala tayong magagawa.” I was already chilling and really feeling dizzy. So slow service!!!!!!!!!!!

Just went to VRP medical center for my follow up (2nd dose) of anti rabies vaccine. Last Sunday after my first dose I asked the nurse if I need to go to the same facility for my 2nd dose and he said YES. Today, I was advise that 2nd dose will not be covered by my health card provider and need to pay it in cash. I was advise to go to the nearest primary care center of my health card provider. I asked the nurse to give it a try and have it approve because prior me going to VRP I already called my health card provider and I was advised that it is covered. I am not sure if the nurse is just lazy enough to get approval or just didn’t want to do her job. Take note: ER is not that busy. After waiting for 30 minutes no one returned to me to give me an update about the approval. I went straight to the nurse station and get my ID and vaccine card. I was advise that she’s on a call with my health card provider. How come? She’s roaming around the ER and there are other 3 nurse there doing nothing. I am not sure who gave me the wrong info, is it the nurse from my last visit, the rep from my health card provider or the unwilling to help nurse today. I got my 2nd dose in my health card provider primary care clinic in 10mins after I arrived in their facility.