We rushed our 1 yr and 7 months old baby to the hospital's ER in a wee hour. The Pedia Doctor said that she needs to be confined. she was given IV meds however there has been a mis management. My baby's antibiotics was supposed to be given every 8 hours then they changed it to an hour earlier without informing me. I asked them the reason behind it and they said that they have to match it on the patient's waking hours. Well, my daughter's medicine is given through IV so her waking hour is not of importance. I soon found out that they matched it within their Nurses' shift. I kept my mouth closed but requested from my daughter's Pedia to change her IV meds to oral meds. And we did. I still monitored the hours. 5 am, a Nurse entered our room to prepare the medicine. Since My daughter is awake at that time and the Pedia had changed the antibiotics (we are to be discharged the next day), I told to the nurse to give her the required dose coz I wil be putting her to sleep afterwards. The nurse insisted it at 6 am, I reminded her that there is no specific time frame on when the medicine should be given coz we are about to start a brand new meds on a brand new dosage,cut the story short, it was given at 5 AM. This is the HORRIBLE PART! at 8:30 AM, another nurse went in (change of shift) and she brought 2 medicine bottles. One was the antibiotic that was given at 5AM and Pred10 (Pred10 to be given twice daily and the antibiotic is every 8 hrs). I still kept my mouth shut. After giving Pred10, she asked me, "Maam,nabigyan na po ba siya ng antibiotic?" I said, "Bakit mo ako tinatanong miss? Diba dapat alam mo kasi may endorsements kayo before magpalit ng shift at ang alam ko nakasulat yan dapat sa chart nyo." "Maam nagtatanong lang po ako kung nabigyan siya" I got so irritated sa sagot nya and told her, what if Miss tanga ako at di ko alam oras ng gamot ng anak ko?what if Yaya nya ang nandito? bibigyan mo siya ulit? what if yung gamot nya na idodouble dose mo ay lethal pala sa kanya? Mamamatay anak ko?or baka kung napano na siya?She still answered me na Maam nagtatanong lang po ako kasi hindi po napirmahan ng previous nurse. I don't care if it was signed or not, I dont know what your procedures are! The point here is you have an intention to give another dose! I demanded for a Chief Nurse and told her everything,she was even shocked that the previous nurse did not sign the paper that she had already administered the medicine. It was a NEAR MISS MEDICATION and is a grave offense for a nurse!!!! Their Nurses are very incompetent! We even had requested a nurse to check my daughter's IV if it's still "in or out" she insisted that it's still in, coz we were so adamant in checking it,she promised to get back to us. After 30 mins she never came back and we saw her TEXTING!! Good thing, I've got my brother with me who happened to be a nurse as well. He checked the IV and he was mad when he saw it, I didn't know why coz I'm not on the medical field. We called the Nurse's attention and showed her the IV tubes, there were lots of "solid" blood. She then said,wait sir kukuha ako ng syringe ifflush ko. My brother told me, Miss hindi ito pinaflush and he just let the NSS drip (I'm not sure what was it). We filed a complaint to their HRD coz those acts were truly unacceptable. What if nasa ward kami? what kind of patient care kaya ang mararanasan namin?? Kawawa naman ang ibang patient na wlang kaalam alam and they solely rely sa nurses nyo! I would NEVER EVER recommend MANILA EAST MEDICAL CENTER to ANYONE! Their nurses are irresponsible!!!

They belittle the patient if you don’t look rich! We want to admit our dad because of high fever and not eating for 3 days, they said they need HMO card before they will accept my dad in their hospital! My mother insisted that we are willing to pay even without HMO card but they still did not accept my dad who’s so weak to move! My sister is a medtech from Australia and she had some friends in medical industry that recommended to admit out dad in a hospital, but this hospital has no concern to the patient if you look poor or really poor No star, and please don’t recommend this disgusting hospital to anyone

This place has the worst gynecology services. They are not upfront with the cost of their services. The gynecologist that I went to charged me 800 pesos for consultation, then gave me a pap smear (without telling me how much it would cost, and without explaining to me what a pap smear is and what she was about to do to my body). I had to pay 2800 pesos. I did not have this money on hand, but thankfully I had some in my gcash. I did not even get the results because the gynecologist said I have to pick them up 1 week later, and pay another 800 pesos. She was VERY RUDE to me. I DO NOT RECOMMEND.

My dad was rushed to ER (fatal heart attack) on Oct 28. I’m thankful with the attending physician and ER staff because they were able to do their best to save my dad. BUT that’s where the good story ends. After that everything was a nightmare. 1. He must be admitted to ICU. But we have to settle ER expenses first. It was a Sunday and we don’t have enough money. Took time before they allowed us! 2. There are only 2 nurses per shift in the ICU. That’s why they can’t attend immediately on the patients’ needs. 3. Hospital rate can cause heart attack on the family!!!! 50k+++ a day!!! 4. No equipment. My dad did not even had 2D echo which is very important esp for heart attack patients. 5. Patient’s relatives are not updated. Isang tanong isang sagot!!! We decided to transfer my dad to Philippine Heart Center. We realized that MEMC is not doing anything to address his main problem. Yes they have managed my dad’s pulmonary problem but they don’t even give us points on what to do with his heart. We don’t even have an idea on the condition of his heart. Then the nightmare continues.... 6. They don’t have an equipped ambulance to transfer patient’s with conditions like my dad. We need to acquire services of private ambulance since the PHC ambulance are all on hold until November 3 (on call because of Undas). 7. During payment they did not deduct the Phil Health!!!! They said that it will be deducted on our final bill at PHC since it is a transfer case!!!! I know that they just doesn’t want the burden to collect from PhilHealth. They wanted COLD CASH! 8. During the transfer, no one as in NOBODY assisted Lifeline. After transfer on bed we were on our own to the ambulance!!!!! 9. When we were at PHC, the Doctor needed to talk to MEMC because they didn’t give any list of medicines administered. OH MY GOODNESS —— it took us more than 30 mins to contact MEMC. No one was answering the call!!! My list can go on and on. But the saddest part —— patients and relatives cannot do anything esp while you are still there. You have to bear with them and be patient. Control your temper. Because of the fear that they might not take care of your loved one. They have a poster saying “please treat our staff with care and dignity” —— WAIT!!! ISNT THAT YOUR JOB????!!!!! To treat your patients and their relatives who are in so much pain, with CARE AND DIGNITY?!!! At PHC he had an emergency angiogram and they saw many narrowing. The most fatal was a big artery on the left which had 95-99% narrowing!!!!! They immediately did angioplasty. God’s grace after 15mins it was done. And is now recovering. Thank you PHC and thank you Dr Arnel Arenas. PLUS NO MONEY ASKED!!!!

If you really care for your loved ones do not bring them to this hospital. They will delay you and make you stay long and charge you for it. They will also not give you proper diagnosis.

This hospital is terrible. Poor service and response! Monday, my son and daughter had a fever. It's distressing that they made us wait outside the hospital for 5 hours on monoblock chairs without giving my kids any medication. I have to follow up to get their attention on my kids. I don't even want to go back to the hospital but there are tests that can only be done there so I returned the next day because of my son's repeating seizures. Again, my son and I  waited for 7 hours for assistance and updates on my son's admission. After waiting hours, they said they couldn't accomodate my son!! So frustrating!! We just transferred to another hospital, Marikina Valley, where they assisted us immediately!!

The hospital confinement is so costly but they cannot keep up to their services. Very poor, inefficient services, staff and nurses. Staying there is even stressful and will make you more sick, you can’t relax. Nurses are not keen with the meds they’re administering to their patients. Lack of skillful nurses and staff.

Your hotline is unreachable. Trying to contact other department hotline posted on your website and all are not eager to provide help or assistance. I can't wait for the new provincial hospital in Taytay to be build. I hope other hospitals in Cainta are way approachable than this one 👎👎👎👎👎👎👎

Security guards at night are rude, and looks mad that there is another patient coming in and doesnt know how to communicate properly. Came to this hospital's ER multiple times due to sickness of mine or my partner but they rarely accept you for even a checkup, and refer u somewhere else, dont bother going to the ER here. The nurse during day time at the ER is very rude as well, instead of showing empathy or care to people seeking for help for their sickness, they act as if patients are just a burden to them and extra work.

One of the worse hospitals in the Philippines. Services is beyod poor and the staff are not cooperative at all. I wonder what their management is doing despite of so many complaints and negative comments by their clients. A private hospital that is even worse than public hospital. Very disgusting.

Very poor service. From the reception in OPD, palpak. We are looking for a family medicine doctor, we are referred to an internist. We try to wait for the internist doctor. While waiting, we decided to have lab exam CBC & Platelet count. Since we dont have a request from a doctor, we ask from the ER and that's OK although from other hospital, right there from the lab they can give you request since we are asking for CBC platelet only. After we paid the amount, the receptionist of the laboratory told us to wait and we will be called. After more than 15minutes, we are still waiting. I ask the lab technician and they told us they still dont have the request. They even ask us if we were able to pay and gave the receipt back to the lab receptionist. And right there and then, we were told that the results will be available after 4 hours. Wow, first time to encounter that CBC platelet result will be available after 4 hours. This is not the only time we will be having such lab. At most is 1hour for the results to be available. The technician told us that if we want the results to be available at least 1 hour, we have to pay extra charge P67.00. Wow, very different hospital rules. So we decided to pay the extra charge. Then, we ask if we could have also urinalysis. Another payment of course since that is different lab exam. While doing the request, again, this lab receptionist never had the time to tell us that results will be 4hours again. She didnt include another extra charge for the UA to have that "stat" thing. All in all, I waited in line 6x for that lab receptionist and 3x for the cashier. What a waist of time. Very poor service.

Good day! This letter is just to let you know how disappointed I am for such inconsiderate act of Dra. Beverly Orlina's secretary. I've been her patient for quite some time now, had several procedures with her for the last couple of years. I am doing every effort to go to Taytay for check up and everything though there's a lot of Maxicare accredited doctors near my place, Philcoa QC. I trusted her that's why I never think of going to other OB though it took a lot of time for me to travel from QC to Taytay. But this day I realized that no matter how you patronize a certain institution like your hospital, you can be declined or rejected without any consideration. I went to Manila East 24 Jan 2019 for check up, Dra. Orlina and Dr. Marco Castillo. My number was called by one of your industrial staff at 1:58pm so I immediately asked her if I can still see Dra. Orlina for my pap smear result. The lady asked me to go and asked Dra. Orlina's secretary. It was exactly 2pm and her schedule is up until 2pm but her secretary told me that she has an appoinment and can't accept me anymore. I was so hurt because up until 2:38pm I can still see those med reps coming in and out of her room. Her secretary could've done some effort, she could've asked Dra. Orlina first before saying NO to me.. Because of what happened I decided to look for another OB. Dra. Orlina is one of the nicest doctor that I've ever known but she should also get a secretary who has a heart and who can think outside the box. Thank you.

we rushed our 6 yr old daugther to their emergency room coz of elbow fracture at around 8:15pm the x ray was done at around 1030pm at around 1105pm the er doctor said that she needs a cast. but we have to wait because they will notify the orto doctor that he/she has a patient, or they can just refer us to medical city.

Very long line for HMO Approval 2 hours to wait. 1 hour wait for Doctor's line... Broken process

WAY TOO EXPENSIVE,MOST OF THE DOCTORS WILL ONLY ATTEND 5 MINUTES TO THEIR PATIENT IN THE MORNINGS.THEY OVER CHARGE,THE HOSPITAL BILL AND THE DOCTOR’S FEE ARE WAY TOO MUCH...WORST THAN MAKATI MED.

The hospital that will surely kill you, either treatment wise or money wise. Parking is hard and tight. Only the rich and not severe patients should go here. If the patient's life is 50/50, they can make it 10/90.

LANDLINE ALWAYS BUSY, even after trying to call for two hours. seems that the phone is hanged

Very poor service!!!! They dont care about your situation!!!! They care about your money!!!!! Very expensive but very poor service!!! Crews are very inhumane!!!!! You will required to filledup a lot of form before you admint on ER!!!

All the staff doesn't have any idea when you ask question just for the basic questions you've asked, they will transfer you to other person that you were not get any answer AT ALL. just please let them trained in just easy inquiries so that they will know what they will need to respond.

Unprofessional. Overpriced. Unhelpful. Convenient, but if you can, look somewhere else.

I had an Ear infection that time, so i needed to see an EENT doctor. The process was quick and easy. They let me go through the HMO queue then after being approved, I go straight to the Doctor. The doctor who checked me up was Dr. Miguel Dualan. (BEST DOCTOR I'VE EVER MET). He was amazing, I'll definitely recommend him to all of my friends and I'll never change doctor for my EENT concerns ever again. He know exactly what he was doing and he figured out right away my problem was. Parking fee was only 10Php and all of the employee was very accommodating. Thank you for lessen the burden that i was going thru that day. I WAS REALLY IN PAIN.

Expensive hospital then when you call their landline the operator will answer the phone but when they transferred ur call like to HMO they dont answer it...do they hear the rings of the phones or are they deaf? REgarding the services of other doctors? They will check you up hurriedly...best doctor there is Doc josef lazaro and dr. Kho.

This hospital is more expensive than Makati Med. It is a lazy choice for emergencies. Please do not consider this hospital if you are only looking for something nearby, not even for emergencies. It is a very expensive lesson to learn believe me. I would not even bring my worst enemy to this hospital.

VERY POOR SERVICE! NO COMPASSION AND WILL GIVE YOU STRESS EVEN WHEN YOU'RE OUT OF THEIR HOSPITAL. REFUND PROCESS IS A HELL TO EXPERIENCE. THEY WILL ADDRESS THE CHEQUE TO THE PATIENT WHO IS 50/50 AND CURRENTLY BED RIDDEN. SERVICE IS VERY EXPENSIVE, MORE EXPENSIVE THAN ST LUKES. STAY AWAY FROM THIS HOSPITAL

Business-minded

Terrible service, staff don't seem to communicate with each other. Im not sure if there's proper endorsement from one attendant to the other. Just wanting a particular specialist to check on my dad's bloodwork we have to go back qnd forth 4 times and its either the doctor is not available or it cancelled clinic at some point just to find out that the doctor is really there and were just given a wrong information at the front desk.

I have read the reviews for MEMC and would like to offer my input as a foreigner and as a nurse with 40 years experience, and have done humanitarian work throughout the world. I am the mission nurse for missionaries serving with our church in this area. I have been to the ER at MEMC on 4 different occasions in the last 3 weeks. On three of the occasions our missionaries were admitted (young men between age 18-20). All who were admitted were diagnosed with Dengue. First the negatives-No toilet paper or soap in the bathrooms, perhaps that is a cultural thing but it was pretty challenging. I did notice there was hand sanitizer on the nurse's carts. Also no gloves-again maybe they don't have them here. Efforts were made to keep the facility clean. I you are expecting a brand new facility this is not it. However it is far better than many facilities I have been in, including in the area of Antipolo. Admission was slow. With one missionary it took 5 hours to get him a room after the doctor decided to admit him. Perhaps part of that was trying to get approval from our HMO insurance. Now for the positives-we were treated very respectfully at all times while at the hospital. At no point while in the ER did anyone ask for money before treating. In fact I had to point out to the staff that we had an insurance card. This was several hours after they had started treatment. Staff worked quickly to make our missionaries comfortable and initiate treatment-IVs, blood work, and medicine for nausea. During one of our ER stays a woman arrived at the ER in full cardiac arrest. From everything I saw and heard the staff did EVERYTHING they possibly could to save her life. I was so impressed at their efforts to resuscitate her. As the patient was just a few feet away from where I was standing I knew much of what was taking place. My overall assessment of this hospital is that I would and have used them repeatedly in the last few weeks. It may not be as fancy as Medical City or St. Lukes, but it also doesn't require the commute to get there. I think the staff at MEMC make a valiant effort to give good care.

The doctor at rm 405 named dra victor is so rude as well as the staff.My husband called before we go there and sheduled us for the skin test of my son due to his allergy because we want to know if there's a certain foood that he eat causes his allergy. When I talk to the doctor d daw cila ng cconduct ng skin allergy at ang bastos nia naturingan ciang doctor dinaig pa ung public hospital sa pagiging bastos nia..she requested to test sa blood and charge me with 600..at hindi daw cila tumatanggap ng intellicare How come?private hospital d tumatangap ng intellicare..so rude a horrible experience!

The service is bad, so expensive, and THEY DONT GIVE RECEIPTS! not worth going to if you value health. This hospital needs total change of management. DO NOT GO HERE IF YOU ARE BITTEN BY ANIMALS. their anti rabbies vaccine prices are very expensive! NOT worth at all

Usually tests that can have quick results take a few minutes, but with this hospital I had to wait four hours for a pregnancy test, and was denied an ultrasound. Wasn't even asked the generic questions for check-up. Felt like I consulted WebMD.

You should allot 2 hrs in hmo approval. My fasting is wasted..

the process is very slow. took me almost the whole day just to schedule a checkup

Nobody answers their trunk line and to think that they are quite a big hospital. That's not good.

Worst experience ever. Sobrang rude ng mga nasa ER walang sense of urgency at pasigaw ang tone as if may ginawa kang krimen. 2nd time happened to me and never again. If I could leave a 0 or a negative score, I won’t hesitate to do it. Poor service. Poor service. EXTREMELY Poor Service

Told me Ultrasound is only at 11am. I came there at 10am finished at 3pm due to long line. They won't text you for your turn if you leave the area and called your name and you're not there, you're canceled. That 5hrs could be my lunch time and rest if they just atleast text before my turn. But you can't leave until your name is called. POOREST NO BRAIN SERVICE.

Equipment are not in good shape.The mammogrpahy machine is not working. I asked to examine my upper body but OB Doc Mendoza pushed me to undergo papsmear(!??). I paid for 200 for the tools and she recommend me to change my fem wash for an additional 450! Nice business.

One of our members was admitted at the Emergency Room of this hospital on 29 May 2023 11am. With the need to rest while recuperating, loud talking, laughing , talking about their love lives were heard emanating from the nurse station and its very annoying. Maybe those people should just go out and talk aloud outside or at a park and not inside the ER!

If you will be using Philhealth in this hospital, you would rather go to other nearby hospitals (Taytay Doctors, Medical City). Forget about this hospital. The Philhealth office here will be asking ridiculous requirements not mandated by Philhealth. I was scheduled for a surgery but had to go to Taytay Doctors because of the irrational requests of the Philhealth/ billing office here. I am actually filing a case/complaint in Philhealth against this hospitals personnel.

(Translated by Google) Emergency no doc / technician available? On call. Then you pay 2k for the charge. ???? Ok on call. Then come that morning? You can't sleep because you don't know your baby's status. But I don't have the 7week I carry. Almost 15k dextose after ultrasound. Then I came home with no one to explain. Out of town my OB just seems to explain. Then are they excited to strike? Fyi, I didn't expect the 24hrs confinement nevermind I could get in philhealth. At another hospital I was hired. (Original) Emergency walang available na doc/technician? On call. Tapos ikaw magbabayad ng 2k para charge.???? Ok on call. Tapos darating ng umaga na? Hindi ka makatulog dahil di mo alam status ng baby mo. Ending wala na talaga yong 7week kong dinadala. Almost 15k dextose lng tapos ultrasound. Tapos umuwi ako ng walang makapag explain. Out of town OB ko sya lang daw mag explain. Tapos excited na sila agad magraspa? Fyi, di na ako nagpaabot ng 24hrs confinement nevermind makukuha ko sa philhealth. Sa ibang hospital na ako nagparaspa.

(Translated by Google) Not patient friendly and definitely no compassion at all for would be clients. Clinic schedules are not honored, a few minutes before the doctor's appointment ends with the patient receiving. even if you have just BEFORE minutes the doctor's schedule will end. Even if you waste money and time just get on the doctor's schedule! because you are desperate to find a cure for your illness! Even if you still ask that you arrive before your doctor's appointment! Even if you say you are willing to wait because the reason for you is many more patients! just because the doctor's secretary refuses to accept additional patients even after you reach the doctor's schedule, no more! They take your time and effort to reach the doctor's schedule! you just have to endure the pain because the secretary of the doctor does not want to receive clients even after you reach the doctor's schedule! he just said, no more. done! di na pwede! take care of your sick life (Original) Not patient friendly and definitely no compassion at all for would be clients. clinic schedules are not honored, a few minutes before mag-end ang schedule ng doctor di na nagtatanggap ng pasyente. kahit pa nakaabot ka ilang minutes BEFORE mag-end ang schedule ng doctor.kahit nag aksaya ka ng pera at oras para lang makaabot sa schedule ng doctor! kasi desperado ka na makahanap ng lunas para sa sakit mo! kahit makiusap ka pa na umabot ka naman before matapos schedule ng doctor! kahit sabihin mo pang willing to wait ka kasi ang idadahilan sa yo madami pang ibang pasyente! basta ayaw na ng secretary ng doctor tumanggap ng additional patients kahit umabot ka pa sa schedule ng doctor, hindi na pwede! pake nila sa inaksaya mong oras at effort para umabot sa schedule ng doctor! tiisin mo na lang muna sakit mo kasi ayaw na ni secretary ng doctor tumanggap ng clients kahit umabot ka pa sa sched ng doctor! basta na lang sinabi niya, ay hindi na pwede. tapos! di na pwede! bahala kang maysakit ka sa buhay mo

(Translated by Google) Emergency doctors are not paying attention on patient signs and symptoms. On August 15, 2019 I rush to the Emergency at this hospital due to severe headache, and that particular doctor is just focusing on my headache and just giving me a lot of pain reliever and ibuprofen. Without examining me, not even questioning me to gather information what happened before I felt the headache. In short the Word does not improve. The weight of the head q after q drinks the ibufropen and the painrelievers injected sken.and still vomiting aq, He, that doctor just ask me how sick are you? 12345? 5 sickest. Same symptoms and symptoms kmi of husband q kc Hawa Hawa us in Bhay, at OPD xa have checked up and maybe it says husband q good doctor, 1st time we will check up here. bkt? Not only will they give you the medicine they will also know what the root cause is and your head ache and my physical check up will do for you. Merciful to the husband who had been ill once he had taken the medicine immediately, so he took his medicine, and took the medicine that prescribed him thank God. Feel comfortable q. Thank God. Never aq coming back to. EMERGENCY of Manila East, in OPD nlang, you will get what medicine u need According to your health issue. Bad doctors and nurses in Emergency, at OPD are my Verry Good Doctors. (Original) Emergency doctors are not paying attention on patient signs and symptoms. On August 15, 2019 I rush to the Emergency at this hospital due to severe headache, and that particular doctor just focusing on my headache and just give me a lot of pain reliever and ibuprofen. Without examining me, not even questioning me to gather information what happen before I felt the headache. Sa madaling Salita hindi aq bumuti. Ang bigat ng ulo q after q inumin yung ibufropen at yung mga painreliever na tinurok sken.at ngsusuka pa din aq, He, that doctor just ask me gaano ka sakit? 12345? 5 pinakamsakit. Same signs and symptoms kmi ng husband q kc Hawa Hawa kami sa Bhay, sa OPD xa nag pa check up at dun daw Sabi ng husband q magaling ang doctor, 1st time namin magpa Check up dito. bkt? Kc hindi ka lang nila basta daw bibigyan ng gamot inaalam din muna nila qng ano ang ugat qng bkt sumakit ang ulo mo at my physical check up na Gagawin sayo. Naawa na sken husband q kc sabay kmi nagkasakit tapos xa ng mkainom ng gamot gumaling agad, kaya pinainom nya ung gamot nya sken, at ng mkainom aq ng gamot na nireseta sknia thank God. Guminhawa ang pakiramdam q. Salamat sa Dios. Hindi na aq babalik sa. EMERGENCY ng Manila East, sa OPD nlang, you will get what medicine u need According to your health issue. Bad doctors and nurses sa Emergency, sa OPD ang my Verry Good Doctors.

(Translated by Google) don't be there always no doctor cost your fare & parking fee (Original) wag kau pnta dto always no doctor gastos lng kau pamasahe & parking fee

(Translated by Google) all here long .... from the approval of the HMO (they'll tell you the HMO company for a long time, but I know the hospital is only 2 but fast) until you wait for a doctor. all the doctors here are late. for over 2 hours we have been watching. after consulting the pace, indifferent. (Original) lahat dito matagal....from approval ng HMO (sasabihin nila sayo ung HMO company ang matagal, pero may alam akong hospital na 2 lang sila pero mabilis) hanggang sa pag antay mo ng doctor. lahat ng doctor dito late lagi. mahigit 2 oras kame lagi nag aantay. tapos pag consultation na ang bilis, walang malasakit.

(Translated by Google) Ask questions in the doctor's room. Say in the reception "my hmo kau" .. money guys .. !!! (Original) Mgtatanong kapa lng kng anung room ng doktor. Sabihin agd sa reception "my hmo kau"..mga mukang pera..!!!

Excellent service. The nearest decent hospital I can go to.

Complete packages and labs if you need one. I recommend this hospital better than the ones nearby because doctors here are professional and readily available.

(Translated by Google) The doctor was already 1 hour late, hurry up! The diagnosis is not properly explained by me, so when I ask it is sarcastic yet very cheap! I still charge 200 pesos for med cert. Very poor experience I will never return to this hospital! I'm sick of you waiting for me and I'm not being taken care of by the sages, bwiset! (Original) Late na nga ng 1 hour ang doctor, nagmamadali pa! Hindi inexplain ng maayos yung diagnosis sakin, tapos kapag magtatanong ako sarcastic pa napakabastos! Siningil pa ko ng 200 pesos para sa med cert. Very poor experience di na ko babalik sa hospital na to! May sakit ako pinaghintay ninyo ko tapos di ako aasikasuhin ng matino, bwiset!

Old rooms. They try to put everything even if the room is small and it becomes burden to occupants (phone location is hard to reach)

(Translated by Google) Stop calling, always busy! The cost of paying the confinement is expensive but to call for a hospital stay, it is too much! Nakakapunyeta talaga (Original) Nakakagigil tumawag, laging busy! Ang mahal mahal ng binabayad sa confinement pero para matawagan ang nyetang ospital, sobrang dusa! Nakakapunyeta talaga

ilang oras po b dapat maghintay sa hmo to get the approval for consultation only, it took me two hours waiting until the doctor already was not able to meet the doctor,, wasting time went oit

Nurses are slow and rude. We asked nicely for help to change my mom’s soiled beddings. We followed up every 15mins as the bacteria can spread fast and the patient can get infected. We waited for almost 3 hours before they changed the beddings. Also, all staff we spoke with are complaining that they are tired and understaffed. They pay no attention to patients’ needs and seem not to care at all.

(Translated by Google) My mom shot up blood pressure then she was taken there, unattended because they were running, hello emergency then you ask people in proper attite and still, weve been judge and rejected to get service, I slap you money you know what an emergency means, this place needs to be closed down, this is a living morgue to everybody who goes (Original) Nag shoot up blood pressure ng mama ko then yung dinala siya doon, hindi inasikaso kasi nkaslipers sila nung tinakbo, hello emergency then you ask people in proper attite at masaklap pa, weve been judge and rejected to get service, isampal ko pera sa inyo ng malaman niyo ibig sabhin ng emergency, this place needs to be closed down, pera oang nabol ng tao dito, this is a living morgue to everybody who goes

Poor quality of service. Very disappointing. My mom died here. 😭

I would not mention the name of the Gastro. Doctor that checked me. I have pain in my lower left stomach, sometimes it's mild & tolerable and there are times that the pain stays overnight. This pain start in 2017 upto now. I was confused when he request me an x-ray (chest) instead of ultrasound or colonoscopy to look better what cause me pain. I have no pain on my chest & my chest x-ray is normal. My money, time & effort wasted. I will not recommend this to anyone, for this is my second time, that they mistreated me in this Hospital. #feelingsad #feelingupset

I'd give it 0 stars if I could. Had a Dr. Apt there waited and greeted rudely by security guards for 15min only to find out the Dr isn't there. Then given an address to go and track him down at another hospital. Avoid going here at all cost.

They are not accomodating HMO users. I called their line and someone pick-up the call, but as soon as I ask regarding doctor's availability they turned down my call immediately. This is a negative impression to me, why have and say that they accept HMO providers when they are not responding our call?

MEMC does not deserving even of a one star. I started at around 10am for a consultation, but it's already 3:44pm and I am still here....Still waiting for my name to be called on queue. I know that there are some priorities, but would have been better if there are multiple doctors available at the same time. Also, there's a parking fee of 50php for the first 2 hours, I wonder how much I need to pay now. First time to be here and would never ever wanted to be here again after this transaction. Worst experience. You are all wasting our time as if time is not valuable to us #MEMC

I have been trying to call their information to get a schedule for my mom's doctor but no one is picking up. Sana di nalang kayo nagbigay ng number kung di niyo rin naman sasagutin. smh 🙄😒

- ER made me wait for 30 minutes - not enough space and seating area - after initial checks, waiting for 30-45 minutes for the next steps - tests or doctor to check the patient - lab tests takes 30 minutes intervals to take - have to prompt and check with nurses intermittently since no updates is known to the patient - bed sheets in the ER beds not change. A pedia bed was used by an adult for testings - too noisy by the staff - website anc doctor's directory needs updating - carpark is dirty in its surroundings - service for HMO approvals takes 30 to an hour of waiting - overall service is 2

Service is ok, HMO wait time is better now. It was horrible before.

very unresponsive and unaccomodating staff. they never respond to any text message specially the secretary and is wasting everyone's time by making patients go back and forth. very poor service

1 star kasi nagpa-laboratory ako....Mali pala yung ginawang laboratory sa akin. Buti 5 days before ako bumalik sa doktor ko nakita ng tita ko na nurse kaya doon ko nalaman na mali pala. Ang lab test na need ko ay urine RBC morphology pero ang ginawa nila ay urinalysis...although parehas silang test sa ihi pero magkaiba ang nilalaman ng mismong test sabi ng tita ko. Ang ayos ng tanong ko sa kanila at pinakita yung request pero mali yung service na ginawa..Jusko..Kaya ayun ang nangyari ulit ako....pero sa clinica antipolo ko na pinagawa kasi doon mas accurate ang service nila pati sa time hindi ka pa maghihintay ng matagal kasi 5 minutes lang may resulta na kahit sabi nila after 2 hours...doon 168 lang ang singil dito sa manila east ay 185 pero urinalysis...sayang lang 185 ko kasi ang urinalysis doon sa emergency ay 60 lang tapos sa kanila ang mahal...ok lang sana yung presyo ang kaso nga lang mali-mali naman yung ginawa....

Considerably good atmosphere...even the way they care is really felt...

Brought my mother in law due to high blood pressure and difficulty in breathing. Ended up waiting for 24 hours for the attending physician, we decided to transfer to a better hospital . Upon billing out they charged us with the physician's professional fee whom we didnt even talked to, not on the phone nor thru text.... money leechers

i dont recommend these facility. it is such a money leeching medical place. they demand courtesy but most of their staff lavks it and the brains.

Money maker with no conscience and humanity. Everything is all about money money money and in addition to rude doctors and employees.😡

Bad experiences.

Very accessible, ample parking, not crowded

(Translated by Google) It's like a children's playground. There is no security whatsoever. (Original) Parang playground ng mga bata. Wala man lang mag sita kahit mga security.

It is the only Hospital that you cannot enter the ER area, you have to wait outside to fall in line. The Security Guard there will raise the hand to stop you as if your buying in a grocery store.

In case you’re planning to bring your loved ones in this hospital for emergency situation, just DON’T! They don’t follow DOH protocols for covid testing! They’ll bill you first, ask to sign for covid swab test consent and when you paid & signed the consent they will not going to do the swab test because according to their BS reason, “it needs to be scheduled first!”. Worst, they will just admit you and put you on their covid floor (isolation room which is soooo expensive!!!) and after 3 days of waiting, guess what, they will still ask you is you wanted to schedule the swab testing?***d’ fudge right?!*** Here are my 2 cents if ever you’re trapped in their hospital: First, always check the billing statement that they will issue, then question all the meds and number of times that the patient took it to see if that matched on your bill. Second and most important, just transfer to somewhere else!!!!

(Translated by Google) No call (Original) Wala po matawagan

Waited an hour for nothing, didn't even had any communications that the attending physician will not be available today.