We came in for lunch on our way to Manizales. The person at the front doo asked us if we only wanted to sit at the restaurant but not use the pools and we said yes. When we came in, they sat us behind the counter. A couple that was staying at the hotel but sat next to us (we met them at the Los Nevados National Park) we’re told that they could sit at the restaurant. So we had to pay full prices at the restaurant but we’re seated somewhere else. I can honestly say that this is the first time in my life I’ve felt like a second class citizen, even though we paid full price. As a Colombian expat, I can attest that this treatment of customers is substandard. Had they told us at the door that we couldn’t even sit at their restaurant we would’ve chosen a different place.

Make sure you ask for the second floor if you choose to stay here. Walls are paper thin, floors on the second floor are wood so every step your neighbor has, if you’re so unfortunate to have them, is amplified. God forbid they get up at 4am and start stomping around, dragging things across the floor, and dropping things on the floor. Service was pleasant, food was ok but without extreme detail, things will come out cold. Hot springs were the only redeeming part of the stay, but prepare for it to rain the entire afternoon and hope for a sunny morning since you get just 20 hrs in your room if you’re staying 1 night.

We went especialy to have a break journey, for cofee and somethong to eat. We were not pemitted to enter the small and not attractive restaurant unless we paid 50.000 each , and then we could order cofee. Yes, it sounds crazy. But it is true The 50.000 included entering their one and only square shaped simple hot water pool. But we didnt want to enter. We were not allowed to be in the cafeteria unless we paid 100.000 upfront!

A beautiful hotel with a great history that dates back 80 years. First class service, excellent food, gardens and surroundings. If you are a bird watcher or serious photographer then you will love this place. Plan on staying at least two full days.

This was one of the most magical places I've ever visited. The service, food, drinks, and rooms were wonderful. But it's the way they've incorporated the hotel into the natural beauty that makes it truly exceptional.

Excellent hotel. The amenities are really nice. The view from the mountains is marvelous. You are able to see Manizales from the hotel. It has two hot springs. The one that is smaller has an incredible view from the mountain. The food is fantastic. But what I like the most was the hospitality because they could help you getting gas when we were running out. The hotel is a little remote because of the road. I will recommend a four wheel drive vehicle.

Great hide-out place, Perfect if you want to escape from the crowds, the office and need some Me time in one of the most beautiful scenes in Colombia. The Hummingbird sanctuary is a must visit during your stay. Great service and everything looks clean and safe.

We bought a day pass to the hotel, we wanted to see the hummingbirds close, they come and feed from your hands, we also spotted other birds, did the walking tour around the area, had a wonderful lunch. We didn't go to the pool but had an amazing experience. The landscape is beautiful. Next time I want to spend at least 2 nights at the hotel. They have the options of staying at the hotel or just spending the day and use the facilities. The hotel is small so make reservations in advance.

Didn’t stay - just went to see the birds in the garden and round the lodge

Great customer service and friendly staff always on site! The hotel offers unique onsite activities and tours of the property that made it a memorable experience.

Great birding and beautiful scenery!

Fabulous hotel with 40 degree thermal pools and great birding. Would love to go back. Food was good too.

Although the rooms a little small for the price the beds were super comfortable! And probably the best trout we’ve had so far! The restaurant was amazing. Included with the room was the hummingbird garden, and breakfast! (And the use of the thermal pools) the inside of the hotel was very nice!

Beautiful natural experience. And great food.

An amazing remote location - definitely worth a visit for a night or two.