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El-Patron image

El-Patron

Restaurant Bar Hookah bar Travel lounge

😠 Very bad service and unfriendly staff. Although we did a reservation for a birthday surprise party and they know this, they did not allow us to eat the cake or even keep it in their refrigerator. In addition, the food is not that good compared to the price.Totally unsatisfied with this restaurant an... People often mention restaurant, service, cake, birthday, good,


Address

S4 17-22, 68161 Mannheim, Germany

Contact

+49 621 1569327

Rating on Google Maps

3.80 (867 reviews)

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Working Hours

Permanently closed.

Featured Reviews


Frequently mentioned in reviews: restaurant (10) service (8) cake (8) birthday (7) good (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Eman B. 5 years ago on Google • 4 reviews
    Very bad service and unfriendly staff. Although we did a reservation for a birthday surprise party and they know this, they did not allow us to eat the cake or even keep it in their refrigerator. In addition, the food is not that good compared to the price.Totally unsatisfied with this restaurant and would not recommend it.
    2 people found this review helpful 👍

  • 1/5 Amer D. 5 years ago on Google • 209 reviews
    Horrible service. Never had such an experience in restaurant before. I went with my friends to have a Mexican dinner to celebrate the birthday of our friend. We reserved a table for 15 people and informed the restaurant that we want to have a birthday party but ...guess what ? We weren’t allowed to eat the birthday cake ! They told us you can take the cake and go eat it out side... Instead of my marking our day they denied our service, they didn’t allow us to celebrate the birthday and rather allowed us to keep the cake in the fridge till the end of the evening and this was after they received our order. I was forced to drive back at home to put the cake in the fridge, we had to go to another restaurant afterwards to be able to cut and eat the cake. I have never had such a say in restaurant, even that I have asked the manger if they can make an exception for only this day they said they are not will to make any and they are german and stick to the German rules!! And that every other restaurant in germany don’t follow the rules. I think this kind of behavior is really unacceptable. I would highly not recommend this restaurant !
    1 person found this review helpful 👍

  • 1/5 M. B. 5 years ago on Google • 14 reviews
    Very bad service and unfriendly staff. One of the worst experiences I had. Price for value is too high. We went for a birthday party for a friend, just imagine! We were not allowed to eat the cake inside the restaurant although we have previously informed and reserved that, even more, they did not allow us to store it in the fridge there! Overall very bad experience which I would not repeat and highly don’t recommend.
    1 person found this review helpful 👍

  • 2/5 Ahmed H. 5 years ago on Google • 7 reviews
    Very unfriendly staff. Price for value is too high. The place is suitable for large group of frienda, but gets very loud. We went for a birthday party for a friend, we were not allowed to eat the cake inside the restaurant although they were previously informed, even more, they did not allow us to store it in the fridge there! Overall very bad experience which I would not repeat!
    1 person found this review helpful 👍

  • 5/5 Salim F. 5 years ago on Google • 169 reviews
    This place is quite good! The food is, I’d say, above average. The atmosphere of the restaurant is super cool and I think they’ve done a great job attempting to incorporate a Latina vibe. They offer happy hour type specials which is cool and the service was great. I’m keen on giving them a return soon!

  • 5/5 Ajay R. 5 years ago on Google • 112 reviews
    Delicious Mexican cuisine. Friendly waiter. Reasonable prices. Would definitely recommend this place.

  • 5/5 Angel L. 5 years ago on Google • 99 reviews
    Delicious food (I ordered burrito supreme) and nice drinks. Cozy environment, friendly staff. Recommend it to friends and big groups. It was a bit dark though.

  • 3/5 tomas b. 4 years ago on Google • 82 reviews
    Good location, nice interior decoration. The food was good but a bit cold when we received it. The service is friendly but a bit disorganized. Sometimes we did not see a waitress for 30 minutes and then 3 waitresses came within 5 minutes to take our order (we already ordered with the first waitress). Some of our orders were also forgotten.

  • 4/5 Cesar H. 4 years ago on Google • 62 reviews
    The food is good, I think the best “mexican” in Mannheim, but still is not authentic mexican food, it’s more like texmex.

  • 2/5 Shayla D. 4 years ago on Google • 45 reviews
    Very underwhelming. My chimichangas had specs of meat. It was 99% rice and even half of that 'Spanish' rice was completely white with no sauce. Filled with giant chunks of zucchini or maybe cucumber and red onion. It was topped with bland salsa that left the shell soggy when my plate came to the table. The steak fajitas tasted fine but were not cooked traditionally. Had quesadillas that were extremely over priced but unfortunately the best part of the meal. The Cloud 9 and Big Ben (drinks) were good. Atmosphere is rural Mexican feel with an upbeat techno pop music that killed the tone.

  • 3/5 Jay B. 4 years ago on Google
    Nice place... But the service is slow... Could be because huge place but only 1 waitress attending the customers... Drinks were the usual , nothing special... But the food was good

  • 5/5 Madan Mohan B. 5 years ago on Google
    Awesome service... Awesome ambience

  • 4/5 Türker B. 5 years ago on Google
    Good for try different things

  • 4/5 Remi S. 7 years ago on Google
    Great drinks, and good food. Service can be a little slow sometimes, but it gets better for every time I am there


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