Poor Service and Unprofessional Staff at This McDonald's Location! I feel compelled to share a disconcerting experience I had at this McDonald's, which has significantly altered my perception of their customer service. As a frequent visitor, I've repeatedly observed a particular staff member, a Southern European lady, about 160 cm tall, who consistently exhibits extremely rude behavior towards both customers and her colleagues. Her demeanor always seems confrontational, negatively impacting the ambiance of the place. My recent visit was particularly distressing. I handed over a 50 Euro note, but she wrongly accused me of giving just 10 Euros. Considering I never carry 10 Euro notes and had recently filled my wallet with 150 Euros, her accusation was not only baseless but also quite upsetting. When I politely suggested verifying the register for any extra cash later, she, known for her loud and disrespectful manner, addressed me in an informal and inappropriate manner, despite my requests for a formal interaction. The situation worsened when her supervisor, displaying similar discourtesy, refused to help resolve the issue. Their combined unprofessionalism, including the supervisor's refusal to provide her name, left me feeling utterly disregarded and disrespected. It's disheartening to see such behavior overlooked by management, who seem more amused than concerned with maintaining a respectful environment. I have since contacted McDonald's headquarters, and they have informed me that my complaint has been forwarded to the franchise owner. I am keen to see how McDonald's addresses this issue. Because of this incident, I have decided never to return to this McDonald's and cannot recommend it to others. The lack of basic courtesy and professionalism at this location is deeply disappointing, and I hope my feedback spurs necessary changes in staff behavior and managerial oversight.

I've travelled the World and believe me this is THE BEST MCDONALD'S YOU CAN FIND OUT THERE WITH AWESOME MADE FOOD, LOTS OF OFFERS AND OF COURSE WONDERFUL PERSONNEL! TRUE COMPLIMENTS TO ALL OF YOU!!!! AND TO YOUR BOSS WHO CHOSE YOU!! :)

I've been eating here every now and then for over 2 years. The staff is very friendly, I've witnessed rude customers here, and they handled the situation very politely even under stress. Also took a lot of deliveries from here when I was working as a Courier, and they were happy to offer drinks during hot summer days. Places to Dine-in and Toilet for Customers as well. +5 for Staff

It is a nice location with plenty of seating area’s on the other side of the road. The food is good. But it’s really small inside. You could call it a Walk Through.

Typical Mc Donald's restaurant with the usual selection. At this branch, the orders were quick. However, can be a bit more clean. Not very crowded. There are more empty tables upstairs.

It says that they accept amex but they dont. Food is good but they know for a long that pos doesnt work with amex, and are doing nothing about it. Will correct score once they fix pos

Good that it was open until so late. The chicken burger isn't that great but, the cheese burger is really good!

It’s small. You order at the cashier (they don’t have the self checkout screens). What can I say..it’s a McDonald’s so about what you’d expect just a bit older. Might not be the best looking but for a couple of burgers to go while by the river it’s OK.

staff is great :)

The Service was not too good also the burger was soggy and not fresh. Unsatisified

Just enter and keep walking upstairs to get to the toilets. No passcode needed.

Clean, excellent service.

Worst McDonald’s in Mannheim by far. It used to be close, but since the Hauptbahnhof location renovated it’s a clear cut loser. A few points: - No online ordering to skip lines - Very slow service (expect to spend at least 20-30 minutes waiting to order and waiting on your food) - Doesn’t accept McDonald’s points - Tables are always full of garbage I hear this location is slated to be closed down soon, too bad, but I feel like the issue is a refusal or inability to modernize, so I guess the franchisee couldn’t keep up with the times. The second floor is nice to sit on, if it’s clean, I guess. No fault of the employees, they’re clearly working at 100%, if not 120%

The slowest mc Donalds i Ve ever been to