2/5 Ryan W. 10 months ago on Google
I'll
start
with
the
good
stuff:
-They
did
a
beautiful
job
with
the
rooms
and
the
rooms
are
well
equipped
-The
location
is
great
(I
say
this
as
a
former
Ventnor
resident)
-The
place
was
quiet
(until
work
was
being
done
in
the
halls
which
they
did
not
inform
guests
about).
I
paid
for
two
nights
I
did
not
stay
there
because
of
how
uncomfortable
and
irritated
I
was,
read
below
to
understand
why.
I
arrived
at
Surrey
Beach
House
after
a
long
day
of
travel
from
the
West
Coast.
I
received
a
text
with
check
in
instructions,
that
I
did
not
look
at
until
I
arrived.
Once
I
arrived
and
opened
the
link
in
the
text
I
was
taken
through
an
arduous
check-in
system
that
required
multiple
phones
with
my
phone.
There
was
also
a
drop-down
menu
for
what
country
your
license
is
from,
yet
the
US
was
not
listed.
Obviously
the
owners
did
not
research
this
app
very
well
before
deciding
to
use
it.
This
is
trivial
to
what
happened
next.
The
app
was
not
accepting
the
photo
of
the
back
of
my
license.
As
I
was
struggling
with
this
a
young
woman
came
up
and
introduced
herself
as
the
"bellhop".
She
offered
to
help
and
repeatedly
apologized
for
my
trouble
but
she
could
not
get
it
to
work
either.
She
started
becoming
wound
up
and
was
repeatedly
apologizing.
I
told
her
to
call
the
owners
to
let
them
know
that
I
would
need
them
to
cancel
my
reservation
because
I
was
tired
and
did
not
have
time
to
deal
with
their
dysfunctional
app.
She
stood
there
pretending
to
dial
for
a
minute.
My
friend
(who
has
a
condo
around
the
corner
and
came
to
greet
me)
asked
her
what
she
wasn't
dialing
as
she
had
the
phone
in
her
hand.
She
became
more
frantic
and
started
crying
and
exclaimed
"Please
don't
leave
a
bad
review!".
She
continued
to
apologize
repeatedly
as
she
was
crying.
Eventually
I
got
in
but
this
greeting
was
unsettling
and
not
what
I
wanted
to
be
dealing
with
at
9:00
PM
when
I
was
just
trying
to
get
in
my
room.
The
rooms
were
very
well
equipped
and
nicely
decorated.
It
appeared
clean,
aside
from
the
hair
in
the
shower
drain
which
I
had
to
clean
out
myself.
I
travel
a
lot
for
work
and
usually
stay
at
mid-range
hotels
(Hilton
Garden
Inn,
Embassy
Suites,
etc.)
The
beds
and
pillows
offered
no
support
and
were
not
the
quality
I
find
at
the
hotels
I
usually
stay
at,
they
were
the
quality
I
would
expect
at
a
budget
motel.
There
was
no
communication
whatsoever
throughout
my
stay.
The
internet
went
down
one
night,
no
communication
about
that.
Guys
were
working
in
my
hallway
one
day,
no
communication
about
that.
This
is
supposed
to
be
a
contactless
place,
but
the
lack
of
communication
and
difficulty
getting
in
because
of
their
complicated
European
check-in
app
was
inexcusable.
I
checked
out
two
days
early
and
went
to
a
nearby
Inn
which
was
great.
I
emailed
Surrey
Beach
House
to
let
them
know
I
was
checking
out
early,
there
was
no
response.
They
significantly
need
to
change
some
things
-
check
in,
communication,
the
beds,
not
having
to
clean
out
hair
from
the
shower
before
I
could
recommend
for
anyone
to
stay
here.
1 person found this review helpful 👍