This place has very nice people, they gave us a free gift-card for Starbucks on my birthday there drinks are very refreshing. I really recommend this place if your in Kroger and you just want a drink on the go. Thank you for reading

If you are buying 50 gift cards, let the person behind you order their drink first. Especially when it's just a basic coffee! A second worker grabbed the drink for me while I was waiting but wouldn't let me pay until "the gift card grinch" was done. I had already waited long enough so I handed the coffee back and left. And why is this a big deal? Because the guy in front of her also bought gift cards and the cashier was new!

Staff must have changed from the most recent review. I have been to this Starbucks a few times and have never gotten a good cup of coffee. My order is always wrong. The employees are a little off. They look very nasty with their greasy hair and dirty clothes. And are obviously undertrained.

I’ll often drop by this Starbucks inside the Kroger when I’m done with groceries. I swear nearly half the time I’m told that “the espresso machine is down.” So either: (1) the employees are lying because they don’t feel like making an espresso drink; or (2) this store desperately needs to get a new functional espresso machine. Either way, it’s not great. This has gone on over the course of several years too, so this isn’t just a recent problem.

Employee Andre simply wants to be not disturbed while he is texting away distracted when customer is standing in front of the counter wanting to order. First time i stood 3 min waiting for him to acknowledge me, since it didn’t happen, i walked away and got something for myself from the Kroger deli where the Starbucks is located . Second time i walked in after hour and a half to order a coffee, he seems to be focused on his phone but at-least acknowledged me this time. Requested a drink which he said is available here but another Starbucks which is a little further away on another street. Long story short, management should look into hiring employees and training them to focus 30 min in an hour at their job. These days you can’t ask for anything more than that

Somebody from management needs to explain to "Misha or Mesha" what customer service is. 🤔 Maybe she thinks she's giving good customer service. I can assure you. ..she's not. When you make a customer feel like they are bothering you.....that's NOT good customer service Getting upset 😡, indignant or irritated when someone asks you for a cup of ice 🧊 and TELLS you they will pay for it.....is NOT good customer service. Working the register, front desk or door requires a pleasant attitude. Do I seem irritated? 🤔 I am. This is a cup of Starbucks $5+ coffee. Not a $1 anysize McDonald's cup of coffee.

Website says open and then you take the time to get out your car to go inside and they have something on the counter that says they don’t open until a later time. 8:00 am Not to mention you see the Starbucks worker there and she says she may not open until 8:30. Not to mention they never have what they need. Waist of time. Go to a drive thru location!

I love the iced latte I got it was so good and the people were very nice.

Great customer service! I took an Uber here and did not realize that the inside Cafe was closed and that they were only doing drive-thru orders. The staff here was kind enough to allow me to sit outside and work and order from there. I know that they did not have to do this but I was greatly appreciative.

Woke up in a bad mood but was greeted by such a nice employee who helped me pick what was best for me. I don’t know his name but I hope he sees this. He was so nice when I went to order he could clearly tell I was sick and offered different teas I never knew they had and what to add to help me feel better. I just tasted the tea and it’s beyond good.