1/5 Grant A. 1 year ago on Google • 95 reviews
Awful
customer
service.
Essentially
nonexistent
customer
service.
The
inventory
here
is
the
same
basic
stuff
that
you
will
find
at
any
Petco
in
any
strip
mall
in
America.
However,
the
extremely
poor
customer
service
is
what
really
stands
out
here.
I
was
coming
from
Baltimore
to
help
my
sick
father
in
law
who
lives
in
DC.
He
is
not
doing
well
and
needed
some
help
washing
his
dogs.
Naturally,
traffic
coming
into
DC
was
terrible.
We
called
this
Petco
to
make
sure
we
could
still
get
into
their
dog
washing
station.
They
said
we
just
needed
to
get
in
by
5:30pm.
We
had
to
pick
up
the
dogs
from
Capitol
Hill,
then
drive
cross
town
to
get
to
Petco.
We
arrived
at
5:35
only
to
be
told
by
the
unhelpful
surly
employee
that
the
dog
washing
station
is
closes
at
5:30,
and
there
is
nothing
that
can
be
done.
She
was
too
busy
being
on
her
phone
to
offer
any
further
help
or
explanation.
What
is
going
on
here?
The
place
closes
at
7pm.
Is
there
a
reason
dog
washing
station
must
close
at
5:30pm
sharp?
If
I
got
in
5
minutes
earlier
how
would
it
have
made
a
difference?
The
place
is
garbage.
I
will
tell
you,
there
is
a
huge
demand
in
DC
for
a
dog
washing
service
that
is
open
after
normal
9-5
working
hours.
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