My initial review was 5 stars, then 3 stars, and now 1 star. If I could give 0 stars I would. I first used Dr. Medley with MedStar in Eastern Market (never had problems at that location) and was thrilled with the move to Navy Yard since I live so close by. However, their service has swiftly gone downhill. The doctors and nurses are great - I always get good care and I have always been thoroughly pleased with their performance. What makes this location horrendous is the front desk staff, phone staff, and admin staff. Either they don’t care or they are terrible at their job. Here’s a list of the reasons why I’m no longer going to use them anymore. 1. Even when their is nobody in the waiting room, I’m forced to wait 20-30+ minutes for a pre-scheduled appointment. 2. While they have zero problem making patients wait 20-30+ minutes when their is no wait, they won’t extend the same courtesy when you’re 15-30 minutes late to an appointment and will force you to reschedule. 3. I’m always forced to fill out admin documents which I’ve already been prompted to fill out online and have already completed. 4. I have reached out with health questions on the online portal and have on occasion received no response or an extraordinarily delayed response. 5. The worst of all - it’s IMPOSSIBLE to get through the phone lines. It rings and rings for eternity or goes to voicemail making it impossible talk to a human when necessary. For example, I got into a bad scooter accident over Thanksgiving which resulted in a concussion and broken nose. The ER doctor gave me explicit instructions to schedule a PCP follow up in three days. I called in and could never get through. So, I walked in to schedule an appointment and they wouldn’t schedule me for another week despite the severity of the injury resulting in delayed care. 6. They have no professionalism. I once went in for an annual and when I left the discharge papers given to me were for another patient which had personal information on it. A clear HIPPA violation. When they called me today to reschedule my annual physical they asked me if I was a new patient - I’ve been a patient for five years. More importantly, they were asking to reschedule an appointment time they offered and booked me on their own. The replacement time was for over one month out.

I'm so sad that my Dr. Sener Is leaving. She is Amazing and I will truly Miss her. She has taken such awesome care of me. It's like a child taking their first steps as a parent let's go of their hand . I wish her all the Blessings from Heaven. She has been my Dr., my friend. The building is amazing. There is little wait time , the staff is friendly, professional and fun. They treat you with the utmost respect. The exam rooms are fresh and clean always.

2 stars only for my physician visit, he deserves 5 stars. However, the staff working at this location unfortunately ruined the experience for me. Every single person was rude and acted as if they were annoyed that patients were in the office. I watched as they cut patients off mid-sentence, roll their eyes and respond with a short tone. I was not the only patient who felt the attitude that day. I hate to say it, but I would avoid this place. They also never answer the phone.

The staff are as helpful as they can be but it seems there's a lot of non-communication and lost notes here. Call back often to follow up, you may need to make the same request several times and to several different people before they mobilize on it. If your visit is entirely routine it will probably go smoothly... Otherwise, good luck

I saw Dr Bailey and thought she was a great doctor but she gave me a prescription and it took me going to the pharmacy 3x (a CVS) and calling the doctor office 4x before I was told they mailed the prescription to me. And then when I got on the phone and expressed my frustration (not angrily I might add) at not having the prescription, I was not apologized to and was spoken to as if I had done something wrong. I’m not sure what is going on over there but the staff does not seem to value their patients. Maybe they have too many to care.

Waste of time and money. Dr is ALWAYS excessively late. Have to harass for basic prescription refills. Rude, unprofessional front desk staff who just hang up if you even manage to get through and don’t communicate with Drs effectively. Cherry on top is that they can’t seem to do literally anything in a timely manner… except send demand letters for co-pays. Those always arrive on time. Like everything else in DC, there are options for healthcare. Do yourself and your schedule a favor by looking elsewhere. I guarantee that Medstar will never see another thin penny of my money. PERIOD.

Unlike some of the other reviews , I have found everyone at MedStar Navy Yard to be very pleasant and professional. My primary physician, Dr.Kalra always knows my history and takes the time up address any concerns I have. The receptionists, nursing and laboratory staff have been pleasant. Both laboratory staff during my last two visits were very skilled in drawing blood which has been difficult with staff in other facilities in the past. In summary, I’m very satisfied with the care that I am receiving at this facility.

Simply shocking, persistent incompetence. They screwed up my insurance information, so the blood work lab is sending me erroneous bills, and they’ve told me I have to fix their mistake. Then they forgot to send me the results of the blood work. They asked me to come in to discuss the results, then changed an in person visit to a virtual appointment without telling me. They then sent me a link for the appointment that didn’t work. They then made me wait around 40min to get another link. Unbelievable waste of time. I can’t imagine what else they would screw up. Highly recommend going anywhere else.

Seeing the reviews made me a little nervous, but I went to MedStar Navy Yard based on a friend's recommendation, and I'm SO glad that I did. I had an appointment with Dr. Bailey, but she was running 40-60 minutes behind, so the receptionist was able to switch me to see another doctor in the practice, Dr. Downing. I was called back in less than 10 minutes past my appointment time, and both the nurse who did my initial intake and Dr. Downing couldn't have been more kind. Dr. Downing listened so well to my concerns and was eager to find a solution with me. The women at the front desk couldn't have been nicer to me, and overall my experience at this location was wonderful!

Dr. Medley gave me a list of specialty doctors that was not viable. The entire list of doctors was inaccurate expect 1 also I am always waiting 30+ to see her last time I was waiting almost an hour and hadn’t been called to the back where I would of waited AT LEAST another 20-30mins. No care for people’s time whatsoever. I ended up leaving and will be looking for a primary care doctor elsewhere.

Like many others who have written reviews, good service and terrible billing. They made sure to charge me outside of my primary care yearly visit and did it in a really sneaky way. Find a different doctor that will waste your time less and cost you less money. EDIT: I've filled out their feedback form. We'll see, but I already called their customer care and they refused to budge on the extra surprise charge of over 200 dollars....

Of all the MedStar clinics, this one is the most organized and caring of patients - a huge part of that thanks to admin staff like Antoinette, who go out of their way to check in patients, keep the office moving, and going above and beyond to get them referrals and keep tabs on the doctors. Every time I’m in there she is helpful - and Dr Bailey is attentive and empathetic, gives referrals and meds timely, and the office is on schedule. They’ve made exceptions and seen me last minute many times. Thank you Dr Bailey, Antoinette, and team!

Dr. Billie Downing is one of the BEST doctors in the DMV area!!! Her bedside manner is impeccable. She explains everything of your diagnosis and the next steps as if you are a part of her immediate family. I have followed her to her new practice at MedStar in DC which is 34 miles from me and a trip I will make with no questions because Dr. Billie and her staff are worth every mile and back!!!

I have been a patient at this facility for many years since the 90s. and although my primary care physicians have changed multiple times, I still stayed with the doctor that took over for each of my former primary care physicians. A lot of the staff still remain the same and even the new staff fits right in with pure kindness. Hi even switched health insurances so I can remain under the same care

I've had great experiences with MedStar in general, and the Navy Yard location is no difference. All of the staff were kind and friendly; they answered all of my questions and made a point of ensuring I was comfortable the entire time. Doctors offices can make me (like many others) quite anxious, and I left feeling calm and in good hands.

Dr. Downing was wonderful! She was kind, trustworthy, and easy to talk to. I felt heard and seen. She listened intently to my concerns and I didn’t feel rushed. I would highly recommend her! Additionally, the front desk staff as well as the medical assistant were all friendly, patient, and professional. I am thoroughly pleased with my experience and have already shared her information with a few family and friends.

5 stars for the front desk staff, and lab techs. Dr.Sistrunk was horrible. She doesn’t care about your reason for the visit. You are merely a number on the long list of patients they MUST see based on their job requirements. One day after my visit and I have abnormal lab results. I have yet to be contacted. SMH

Dr Kalra is so caring and thoughtful. I always leave feeling heard and on my way to better health! I love the nurses here and even the front office staff is fun and caring. I left One Medical three years ago to go back to Med Star and have been very happy with my decision.

My appointment was seamless and efficient. The front office staff were professional and attentive. The nurse and the doctor were amazing! The only reason I did not give 5 stars is because of the long delay in securing an appointment.

I had a pleasant experience at Medstar this week which began walking into the building. The security guard was so polite and helpful. She went to replenish the mask container. She said, have a seat I will get it. The ladies behind the front desk were pleasant and seem to enjoy their job. The nurse who took my vitals was very nice, professional and pleasant. Dr. Sistrunk listened to my concerns and took them into consideration. They couldn't draw my blood so I will visit another location.

Horrible experience. After I spent three hours on the phone with medical associates to find an appointment and after they ASSURED me they had CONFIRMED this doctor and location accepted my insurance, I go the appointment, check in and am put in an examination room, only to be told the doctor will NOT treat me because they don’t my insurance! Then the manager tried to gaslight and blame me! Tried to fob me off to go to urgent care. They don’t do examinations and lab work and had already refused to help three weeks prior! They were the ones who made a referral for a primary care! And to make it worse that manager asked to see my insurance card and claimed my primary was the MD listed when THAT doctor was a) in a different medical group b) didn’t practice the specialty I was there to be treated for in the first place! Gynecologist and Internists are NOT the same. MedStar is TRASH!!!!

The front desk has greatly improved, and customer service was both friendly and personal. I was very appreciative of the help I received from the staff. I did not have to wait past my appointment to be seen. The assistant to the doctor was friendly and helpful. And the doctor was professional and listened to my questions and gave thoughtful answers. All together, it was a very positive experience.

Dr. Bailey (MedStar Team) seeks to provide quality health care. They search deeper to analyze data to better understand the individual needs. It is not a one size fits all approach. They take into account the intricacies of genetics, environment, and experience. The Team takes the health of a person seriously and aim to remedy problems or stave off potential health issues. It was an extensive doctor's visit but very much warranted. People generally do not look forward to doctor appointments. When you have an experienced team who cares about improving the health of the individual, it makes for a less daunting encounter... After a beloved doctor's departure, it is nice to be in good hands again.

1) Lack of responsibility 2) Disrespect for past commitment 3) Insensitivity to the situation 4) Focusing only on doctors and neglecting patient care. I scheduled an annual physical check-up appointment at this center. First, I called and made the appointment, and then I completed all the necessary paperwork online. Finally, everything was confirmed one month ago. However, just today, a few days before the scheduled appointment, I received a message stating, 'We regret to inform you that your appointment with Dr. Medley on 12/26/2023 needs to be rescheduled.' Oh my god, my carefully planned holiday schedules and travel plans for this appointment are now completely disrupted. I called the center to inquire about how this happened, but the call center informed me that Dr. Medley is responsible and they are unable to assist.

This 5 star is for Dr. Rochon specifically. He’s my primary care physician and he’s the best PCP I’ve ever had. Why? Because he takes his time answering all the questions, being complete, and not rushing me out like other PCPs I’ve had in other practice groups. He’s kind and patient, the type of doctor I trust.

ATTITUDE PROBLEMS!!!!! I just called to schedule an appointment and the person that answered had an attitude. This is is not the first time this has happened. Also, getting a call back to get results from a physical exam even though I called numerous times. They kept saying Tasha would call me back with the results. I like Dr. Rashan but I will go elsewhere.

The doctor, nurse, and staff were nice when I went for my annual physical and I got in and out in an hour. Echoing other reviews, it is difficult to get a hold of them on the phone and I do see how you could have a long wait in person because there was only one person working the desk when I was there however I didn’t have any issues. Will update as I come back!

Dr Melis Sener is the epitome of professional physicians in her diagnostic skills. And she cares about her patients,! She takes the time to explain her diiagnosis and recommendations for treatment and coordinates the most effective treatments for her patients! She has been my primary caretaker for several years and I am grateful! Indeed, the entire staff at the Capitol Hill office is professional and caring! I feel fortunate that they are my “ go to” for all my health needs. Anne Marie Wilson Chapman

Love my doctor and her staff. The waiting room is comfortable the lady guard is very nice and helpful. Also, the front desk people gently guide you through check in process. In other words, great team!🙂

MedStar has always been a Great medical Group. I really appreciate the health care workers that I had the opportunity to meet and be cared for by. They are attentive and personable to their patients whether in patient or outpatient. In every department. They are the BEST. My current primary doctor is leaving and I will miss her GREATLY (DR. MELIS SENER) she's one in a million & second to none. MedStar will miss her expertise & I'm sure I not the only one of her patients that will miss her.... MEDSTAR YOUR THE BEST!!!

I had an excellent experience at my doctor’s appointment at Medstar Medical Group Navy Yard. The staff was very professional and extremely helpful and friendly. My doctor truly cares and listens to her patients. She goes above and beyond to make sure that she is providing you with excellent service and offering concerned suggestions to improve your health.

Today was my first visit to get established as a new patient. Dr. Downing is the best primary physician I have ever seen. Her bedside manner is fantastic. She listened to me, is funny, real, and incredibly personable all while being knowledgable, helpful, and addressed several concerns with a comprehensive plan. The nurse I had was great too. I had zero wait time and found the front desk staff awesome as well. I’m so glad I switched to Medstar.

I loved my visit to Dr. Sistrunk. She and her staff were expert in their examination and treatment of me. It was the first time in my life I had ever had an attempt to have blood drawn go off without a hitch. And I left feeling thoroughly examined!

Tomeka, Sky, and Vivienne went above and beyond getting me in last minute to see the doctor. Their kindness and creativity spoke volumes about the office and its consideration of patients. I am so grateful!

I have had great experiences at this MedStar. My primary care doc - Dr Sistrunk - is wonderful. And, all the nurses, front desk staff, support staff, etc are always friendly and helpful. I’m very lucky to live in walking distance to this office!

MedStar Health @ Navy Yard is amazing! Everyone is extremely helpful and professional, from the receptionists to the nurses to the doctors! They are very patient and understanding, in that they listen and really try to get to the root of whatever might be the issue. Doctor Rochon is great! I hadn't been to a doctor in years, and he made me feel extremely comfortable as well as taken care of!

My appointment with Dr. Sistrunk went very smoothly and was very efficient! Signing in at the front desk was quick & easy! My wait time was not long at all… because Dr. Sistrunk and her staff are conscientious about time. I am very happy with my MedStar primary care physician, the ease of scheduling appointments & the service. Please keep up the great work!!

I was very happy with my visit today at MedStar Health. Dr. Downing could not have been kinder. She spent a lot of time trying to get to know me and my health issues as I am a new patient. Her support staff was also very nice and the facility was clean and comfortable. I recommend this practice without hesitation. I’m sorry to have to change this review but I waited to see Dr. Downing so that I would have a doctor who knows me. I am now sick at the beginning of January and she can’t see me until February. That makes no sense at all! I am able to be seen by another Dr in the practice but that is not at all the kind of care I was looking for.

UPDATE: in response to the MedStar comment below. The form you cited has about 20 questions. I don’t want to spend any more time filling up forms. You have my contact details and can contact me through email. —— original post The doctor’s service was good. They have issues with scheduling: unhelpful operators. Details below. I received a voicemail before my telehealth appointment with a request to call back. When I called back I was transferred a couple of times. Each time I had to tell them the same personal information: name, dob, etc. There seemed to be no “warm transfer” between operators. And then the last operator told me they don’t see me in the system and there isn’t anything they can’t do. The doctor called me some time after my interaction with the operator, though, so turns out my info was in the system.

Terrible experience. My annual physical is covered by insurance, so I called in January 2023 to schedule an appointment. They were available only two months out, not great but I schedule an appointment. Just before the appointment, they cancel and say they can’t reschedule me for another two months. I get the physical done around May and they take blood for labs. Afterwards, LabCorp’s hits me with bills for my covered, annual physical labs. After many phone calls with insurance, LabCorp, and MedStar (all of whom of course say, “talk to the others”) I finally get it addressed with MedStar resubmitting the correct codes. Then MedStar hits me with a $126 bill for the 15 min phone call to go over my labs. More calls with Insurance and MedStar, both say that the doctor’s office visit was covered by insurance and the labs were covered by insurance, but the 15 min phone conversation to go over the labs was not covered. After waiting months, last min cancellation and reschedule for months out, then managing all the billing errors and issues, and then to have a $126 bill just to get my lab results, it was all too much.

My experience with my visits to Medstar has been consistent. Dr.Systrunk is an amazing doctor who cares about her patients. She is always on time and listens to her patients. I know this to be a fact as I have referred many of my friends/colleagues to her for treatment. They all have shared the same sentiments as I.

Dr. Medley is such a fantastic and caring physician. She always takes the time to answer my questions and does a good job promoting healthy lifestyle. She figured out that I had a vitamin D3 deficiency by a cluster of vague symptoms and even texted me the day after my blood work to make sure I got the right supplement. I cannot recommend her highly enough.

I really like this location and the employees here. Note that parking can be tricky in the area, so public transportation may be a better option. On my most recent visit I scanned a QR code upon arrival to complete the check in, then was called to the front desk to fill out a COVID-19 screening questionnaire. Wait times absolutely do vary but the waiting room is spacious with large windows, a tv, and a water station. Your experience may also vary by provider but I've always been satisfied with my visits.

I had high hopes after such a wonderful experience for my initial appointment. The wait was short and the nurse who took my vitals was amazing and super nice- I wish I remembered her name because she deserves a shoutout and a raise. The doctor I saw was nice, but didn’t seem particularly knowledgeable about a prescription I have been prescribed for over a decade, and kept insisting only a psychiatrist could provide me this prescription. I thought that to be offensive because I’ve always had my primary care doctor prescribe me this prescription, and have never been told to see a psychiatrist for this script. However she agreed to write me a refill. Unfortunately she called in the wrong prescription, and despite calling the office everyday for a week I have not received a single update. I was told on Monday this would be remedied within 48 hours. It is now 5 days later. I sent a message yeaterday through the portal to the Dr. asking if she had called the pharmacy to correct the prescription. The response I received back was so insulting. She responded with a list of 10+ psychiatrists with 0 context and no answer to my question. I am feeling really cast aside by the healthcare system and really confused over this. It feels like my medication is being held hostage. If they are busy- just communicate it- don’t leave patients in the dark wondering when or IF they will ever get their prescription.