Cleaning is non-existent, notably in the change rooms. Bugs infested the shower areas, drains were uncovered, covered in dust and/or rusted through, some showers also weren't in operation. Locker area was filthy, rubbish across the floor, locker doors broken and mirrors cracked and/or damaged. The toilets were abhorrent with toilet paper all throughout, walls peeling off and toilet bowls not cleaned. The steam room was horrid with a rotten smell and lukewarm temperature. Contact with the club several months ago has led to no improvement at all and customer service from the club manager was well below average on all occasions. Avoid this club at all costs.

This gym need to change the manager. There’s always an issue with this location. Toilet’s are disgusting all the time. No hygiene at all. Paper towels everywhere. Worst comes to worst. Today I had an accident because of this broken locker and I had to stop my routine. Do not go to this gym, something bad is going to happen to you.

Got charged a $10 penalty for late payment because staff put my bank details in incorrectly even though I had to go back 3 times to fix it (eventually I had to do it online myself). Equipment is old/broken/not enough to accommodate for how busy it always is. The bathrooms are always filthy (and smells awful) and often male staff in female change rooms which is quite inconvenient. Poor quality service at front desk most of the time, and phones are never answered. :( Pilates classes are nice though.

Very dirty bathrooms, gym is never tidy and items never in their right place. free weights are very old. treadmills dont work half of the time at peak hour, only use it as close to home and natural light with balcony. cbd branches are much tidier but no daylight

Well done Steam room again broken Really 😡😡😡😡😡😡😡😡 Same complaint as many others. Gym in shocking condition from broken machines, dirty , broken lockers and steam room again not working. Seriously guys shape up or ship out .

Gym is decent enough, plenty of equipment and machines etc. However the changing rooms are disgusting. Dirty, rubbish everywhere and locker doors either hanging off or just lying around the place. Don’t really understand why they can’t sort this out as it’s been like it since I remember. I wonder if the fitness first head office is aware or the situation!?

The training equipment is good. However, the gym struggles to hire a female cleaning personnel for female changing rooms, which is incredibly frustrating when you are trying to have a shower and change. Also, the toilets are always filthy.

I want to give the 5 stars to manager whom helping me solved the problem with male client in the steam room. problem: I was in the shared steam room with males and then male customer complained me that I can not press the blue button to start the sauna because he was too hot. So I told him that I have the right to do it and if you are hot just sit outside, shower, and come back. But he did not stop to complaint me and tried to ask the clients in the room if they are hot. He still talk back that clients left the room and went to shower because the room is too hot. So I noticed him three times by saying “please be nice to me”. Finally, I went to discuss this problem with the manager that he can not tell me what I can do or can not do it because I didn’t break any rule. Moreover, I don’t want he direct complain at me because any his problem need to inform the staff.

Fitness First Pilates instructor: Kat. Today, I had a reformer Pilates class with instructor Kat. She was incredibly attentive, correcting my posture and shoulders, moving between the machines, and carefully observing each student. Highly competent. Congratulations!😀🙏🏻