Absolutely disgusted with this place. I got told they had my referral and will be in contact with an appointment time in 2 weeks, with an approximate 6 month wait. 4 months later, I call back and say I never received a phone call. They then call back a few days later saying the exact same thing. Nsw health were then involved and my referral went magically missing. Books are apparently now closed. They just delayed my child a further 6 months of getting any sort of help. This is not good enough, they are playing with the welfare of children. They are unorganised and rude! Don't waste your time

First appointment was in October 2022 with Dr Deepika Jadhav to get some clarification of my son’s behaviours and to talk medication as nothing else has helped over last few years as he has just been diagnosed with ADHD & learning difficulties. I was disappointed that she told my 12yr old son that he is over weight. That did not go well with my son’s already low self confidence. When I received the report back regarding the consultation we had, the report had a few things that were incorrect and mixed up from what his other siblings are going through.. I went back this month (November) with my daughter as she has a few diagnoses including autism, ADHD, psychosocial disability and learning difficulties to again get some clarification on behaviours and medication and got denied any help and she is referring my daughter back to mental health team because she feels my daughters mental health over weighs the behaviours? I’m 95% sure that my daughters mental health has gone south due to her behaviour issues. Unfortunately my experience felt like a waste of my time and my kids emotions were again disregarded.

After Medicare investigated my lost claim, Ishana didn't put the medicare rebate back to me but some other account from another financial institution unknown to me (IMB using a keycard). It started when I noticed I wasn't paid a rebate, I got in touch with Medicare.. they said they'd look into where this lost money was sent, but to get in touch with Ishana to see if they might find something. I rang Ishana's reception with information I recieved from Medicare and asked for their help. They seemed not interested in actually helping but focused on denying and shift blame, when I just wanted help getting this fixed. I found that after that 1st call, my number and my emails were blocked?? But I soon learned what the receptionist had told me, was either a lie or unaware of the basic process they're meant to know when processing payment. All this, just to have my sick baby looked at by a pediatrician. After being rushed to John Hunter Children's hospital for a few days, and then transfer to Westmead Childrens hospital, I need that $234.85 for treatment!

Couldn’t be happier with my treatment at this practice , professional from booking to visit and follow up’s , highly recommend

Wouldn’t recommend. Stuffed us about. Rude and unfriendly pedeatrition. Told we couldn’t go back coz we couldn’t see another pedeatrition. So unhelpful.