No complaints at all about GPs, nurses and general staff. You need to do something about the ambience of waiting room. This morning I was able to hear - involuntarily - the details of everyone who came in. I could even hear the voice of callers on the phone to reception; and a waiting patient made a call on his mobile and his contact was clearly heard. I don’t know the answer to this. Carpeting may make it worse… who knows? Ambient muzak? Different arrangement of the physical space? Just letting you know it’s not good. It’s a doctors’ surgery, not a church. Thank you. Garry Manley (Spiky Muck is an email I didn’t know was my connection to you. Apologies)

The doctor I saw (after waiting more than 45 minutes past the *scheduled* start of my appointment) seemed OK. The practice's administration and customer service is perhaps the worst I've encountered from any organisation in my 6.5 years living in Australia - in fact, they make Bank of America look like a respectful and customer-focused organisation. They are insulting, dismissive, and incompetent and although this place is the closest medical centre to where I live I will *never* be going back.

I am never one to write a review, positive or not, but I feel the need to write one for this practice. I recently had a cervical cancer screening and was reassured by Dr Blainey that I would get my results posted to me and I would not have to worry about booking in for another appointment, even after questioning this, mind you, this is a private practice and you are charged majority of your consultation with a small portion awarded back to you from Medicare. Two weeks passed and still I was yet to receive a call, email or letter regarding my testing. I finally broke and decided to call the practice. The receptionist was truly lovely and this is no reflection on him, however, I was told I would have to book in for an appointment to receive my results, completely contradicting what I was told from the doctor upon consultation. Again, I asked if I would be charged for an appointment if I was just receiving results, and he could not provide me with an answer. If this is how the practice deals with their patients, and the lack of information or follow up, then I wonder how they receive their quality reviews. Have just moved this Sydney and after this consultation, I will be finding another gp elsewhere.

We love Dr Chin. We are happy travel to see him. There have been many instances where we’ve seen other doctors locally but have had to return to see Dr Chin to get us and our baby sorted. He is the absolutely best. I wouldn’t see anyone else.

I saw Dr Robert Blazer on a public holiday. Made a last minute booking as a new client. He was so kind with me. Listened and engaged. I have such hesitation seeing men in the medical field but his sweet disposition made me feel comfortable and supported. Thank you Rob. I will be recommending you highly

I have used the practice for several years now and see one or two doctors regularly. Always busy but professional and the doctors are genuinely concerned for your health. The other plus with the practice is they have a few specialists e.g.skin doctor as well as on-site nurses. Easy to book appointments on line too.

We have used the services of Broadway General Practice for several years, but Friday 20th January was the last. We were charged $135 for a short appointment which Broadway General Practice claimed was for a long appointment. We spent most of the time in the waiting room, and for the time we were in with the GP, the GP spent at least the first 5 minutes completing work from his previous appointment and not paying attention to the patients in the room with him. Been ignored and dismissed by a GP that we previously had a high regard for is DISGUSTING!!! Treatment and diagnosis should be tailored to the patient and not be generalised. We are NOT statistics. We left feeling ripped off, having wasted our time and money traveling to and from Broadway General Practice as well as the outrageous payment for the so-called appointment. Google and YouTube are much better doctors than what we can find there. Broadway General Practice should be ashamed.

Went to book for covid vaccination and when I asked for the expiration date of their current batch the nurse thought 'its a stupid question' and instead of just checking and responding ignored and said 'its all good'! Im well within my rights to know and its her job to just simply check and inform. Cancelled my appointment and definitely neve going back. Just an overall wrong attitude for a health care provider

Dr Balzer at Broadway medical centre has been our family doctor for over 15 years. He is an excellent doctor and also an extremely friendly and approachable person. If you are looking for a great doctor to look after your family , then I highly recommend him to you.

Highy recommend. The best medical centre I have been to. Very clean and presentable. There was zero waiting time, appointment was on time. Reception staff so pleasant and the doctor, Dr Robert Blazer was thorough, kind and made me feel comfortable. Thank you!

Very disappointed with Dr Sonja Blainey. After reading the reviews on here, I thought she would be caring and helpful, but unfortunately that was not my experience. I saw her yesterday for a problem that was occurring now for the second month in a row and she was extremely quick to draw a conclusion. My mind completely blanked after she dismissed what I initially said, that I couldn’t even get the words out to say what new symptoms came up. I was just too shocked by her jumping to conclusions so quickly with very little information. She did not even ask me to describe my symptoms, and based her entire analysis on what I brought up the previous month. My entire appointment lasted maybe three minutes. She even went as far as saying that I’m only noticing my symptoms because of my anxiety. When I tried to explain to her there’s a clear distinction between my symptoms now and then, she concluded that this was now a pattern and a new normal. How can something be a pattern if it’s only recent and happening as we speak, with no clear end in sight, and it’s different to how it was a month ago? I’ve never felt so disrespected by a doctor in my life. Classic case of gaslighting and a disappointing treatment of one woman to another.

Never been disappointed by this place. Small wait times, yes, but nowhere near what I've experienced with other practices. The best way to get around it is to try and book the early appointments in the day, if you can. Dr Graham Chin is very thorough and caring.

The customer service at this clinic is the worst I have ever experienced. I have been torturing myself by attending this place for years, but today was a final straw. I don’t want to go into details, but the reception stuff makes 0 effort to accommodate for any rather urgent issues that you might have. You have burnt your hand, 2nd degree burn? And you want to see a doctor? Did you make an appointment? Too bad you couldn’t predict you will have an accident today, next available appointment is in 2 days. Do you require any other urgent care which is not traumatic enough for hospital emergency? Too bad. They will also charge you extra for anything they are not even remotely authorized to charge a fee for (e.g. issuing covid certificates during the pandemic) and make demands for payments that don’t make sense. I have already found another clinic which treats their patients as humans. Please avoid this place and let them go bankrupt so that they can realize the way their reception stuff treats patients is beyond abusive. Thanks.

Dr Balzar is a top GP and has helped me a lot. I highly recommend him and the practice. The reception is be well staffed with helpful people. The first time a saw Dr Balzar was when I had a very painful condition with a finger, he rang around and got me booked into an ultrasound clinic that afternoon for a procedure that fixed my finger in a matter of hours. That's why he is good, very knowledgeable and caring

Excellent family practice with a very low turnover in doctors and great continuity in care. I have been seeing the same doctor there for many years as have my family members. If my doctor is not available, it is very easy to get in to see another for a quick script.

I had a 15 minute wait to receive my Covid booster and flu shots, which is acceptable. Nurses and reception staff are cheerful and efficient. The doctor (Mark) was attentive and informative. All good

Unexpected slow service. Instead of following first come first serve policy, the pharmacist unprofessionally keep patients waiting for 20mins even I told them we were in rush(parking expire soon). Would not recommend if urgently looking for prescription medicine.

The reminder for my appointment specified: 'Face mask required'. I arrived to see the receptionists, most patients and some doctors without a mask on. Why weren't these people wearing a mask in an environment where people are not well? Luckily, the GP I saw was wearing a mask. I was very satisfied with the consultation with Dr Chin.

Good GPs and helpful reception and nursing staff - 5 stars. Loss of star for design of new premises - one toilet, mean waiting room, long corridors... so disappointing. Corporatization at work? The old place was comfy.

The place was nice and fresh, my visit to the doctor was efficient and didn't take me long to wait. I liked this new and modern place, just was thinking that it would be nicer if they play a soft or classical music in the background.

Had an appointment with my regular GP at the new premises here and honestly I do not like the updated space. The main lobby has terrible seating (it’s all couches with zero backrests), it’s much more of a walk from the carpark of Broadway Shopping Centre than it was, and the main lobby has a lot of echo because of how it’s set up (it also was extremely noisy). The increased consulting rooms probably allow for more appointments to be made but honestly I do not see how else the practice benefits from moving location.

Dr Graham Chin has been my GP for over 20 years now. Always genuine care and excellent advice and support. Admin are usually happy and helpful also. Note: New location now on the opposite corner of Westfield Broadway.

The new waiting room has uncomfortable benches with no backs which are very unsuitable for pregnant women and elderly and sick people. The doctors are good but the new rooms haven't been decorated with patients in mind.

All the GPs iv seen here are great.. Dr Tim Shortus is my family GP and is a fantastic, he is very thorough understanding and never rushes you . I would highly recommend him.

Good environment. Good Doctors and staff. I’m happy to continue with Broadway General Practice. Whilst travelling around Europe all my details were made available to local doctors to ensure my meds were appropriate. Thanks team

I've been a patient of this practice way before it was Broadway, when it was located in Ultimo. Great service. Really like the new premises, way easier to get to. And the best thing - Dr Tim Shortus is a brilliant doctor!

Dr Robert Blzar is one of the best GPs I have met, He listens carefully and shows compassion to his patients, and he is also very professional in his job, I visited him in June 2023, and I had a problem with my hearing he immediately gave me a Specialist referral letter to follow up and he told me if there was anything I needed he would be happy to help me even over the phone and I didn’t need to book an appointment for that, fast forward in October I visited him once again the second he saw me he remembered me and my condition and he shows empathy for my moderate hearing loss and what I have been going through and he said that I don’t have to worry about paying for appointment as I mentioned that I have a financial hardship. He is absolutely amazing with his kindness towards me. I am so greatly grateful for his care.

Have seen Dr Chin for 15 years, he is an amazing GP. Kind, empathetic and respectful - and persistent in working through medical mysteries! Have seen other docs in the practice on rare occasion who were also good, but I travel 3 hours from Canberra to see Dr Chin.

I recently had a highly unsatisfactory experience at Broadway General Practice. Due to specific reasons, I required medical attention in the United States. The American doctor requested a blood test to be conducted locally, and after paying the consultation fee of $85 and a testing fee of $165 to this clinic, I faced numerous challenges in obtaining the results. Despite expressing my need for the test results to be emailed directly to my U.S. doctor for diagnosis, the clinic insisted that I must schedule another consultation with their doctor before they would release the results. I reiterated that I did not require additional medical advice and only needed the test results sent to my U.S. doctor. Initially, they agreed to email the results to me, but after waiting for two days and making countless phone calls to the clinic's front desk, I received no response. Each time I called, the service staff confirmed my email address, assured me that the doctor would send the results, but it never happened. Frustrated, I requested to speak with the management. They claimed that Australian regulations prevented them from directly providing test results to patients but assured me they would promptly email the results to my U.S. doctor. To my dismay, this promise was not fulfilled. Despite multiple assurances and address confirmations, my U.S. doctor did not receive any email from the clinic. When I called again the next day, they repeated the same assurances and suggested a resolution: pay an additional $85 for another consultation, and I could collect the results immediately. Desperate due to an upcoming video call with my U.S. doctor, I reluctantly agreed to schedule another consultation. After the consultation, the clinic promptly sent the results to the provided email addresses, proving that the delay was not due to technical issues, as they had claimed. This entire ordeal raises concerns about the clinic's integrity and adherence to professional standards in the Australian healthcare system. I have several concerns arising from the above activities of Broadway General Practice. Firstly, if there is an Australian regulation preventing clinics from directly providing patients with their test reports, why wasn't this information communicated to me promptly by the front desk staff? This highlights a lack of professionalism and inadequate training among the front-line personnel. Secondly, if the clinic was insistent on securing my consultation fee, why did the management, after agreeing to send the test results to my doctor, delay the process? This indicates a failure to uphold commitments on the part of the management. Lastly, when the last staff member assured me that the email had been sent and claimed it was received after payment, why did I not receive it before making the payment? This further substantiates that the earlier claim of sending an email before payment was false, demonstrating a deliberate attempt to deceive. In summary, these instances highlight a lack of transparency and ethical conduct at this clinic. The facts suggest that their actions were more geared toward financial gain than genuine patient care. I urge caution to others considering Broadway General Practice, as I will not be returning after this disappointing experience.

My GP is fantastic, but I'm echoing other reviews about the administrative staff. They're absolutely terrible. I had a scan, my GP was on leave, and they couldn't be bothered to reply for me to access results for weeks. This isn't a one off, there are multiple instances in the past of the administrative staff just never replying to emails. You have to email multiple times, then call them, wait for them to follow something up, they won't, so you have to call and call again. It's not the GPs fault, I've seen a few here and they're always great. I feel guilty writing this review because of how great my GP was, but I want to make sure admin staff are held accountable and other people are informed. I've now left the practice because of the administrative staff's utter lack of care or apologies about waiting weeks and weeks to get back to me with scan results. I pulled my records and the administration staff said absolutely nothing. My GP apologised on their behalf. To the administrative staff: if you're this jaded, lazy or both, go work anywhere else. This is people's health. You should care. You should follow up. You should make sure results get into people's hands if the doctor isn't there to do it. There needs to be procedures in place, and there clearly isn't. The utter lack of care from the administrative staff that patients wait weeks for results? Quit. People seeking care deserve better.

No signage outside indicating where the entrance is. No natural light in the surgery despite one wall being a window which was covered in dark images preventing daylight entering. On the plus side, the waiting time was minimal and my doctor's advice was informative and useful.

One of the most unhelpful doctor's visits I've ever had. The doctor seemed distracted and disregarded information that I was telling him about my symptoms and past problems, which I believe could have helped. Though I appreciate that it is difficult to grasp the medical history of a brand new patient, I found his approach unholistic, impatient and rude. I really felt that the doctor was not paying attention to what I was saying at all.

Dr Graham Chin is experienced and highly knowledgeable and helpful. Dr John Cosgriff is also excellent. Broadway General Practice is lucky to have such great GPs.

Newly returned to Sydney, and without a regular GP, I needed prompt care after a medical episode. I found a doctor pronto at Broadway General Practice and an excellent one at that. Well run and with clear explanations. I would highly recommend this practice.

This place is really good out of all the GPs I have been to in Sydney! Most doctors are aware of cutting edge medical solutions and tech and really work with you to sort your health issue.

This is just a wonderful medical practice. Dr Peters is the most lovely doctor I've ever had the privilege of seeing. Thank you so much for being so kind and making my experience so comfortable.

This is the best medical centre with a good choice of excellent doctors. They’ve taken the best care of me since I started going there when it opened. They’ve also been brilliant at working with over seas doctors when needed.

Contacted this medical practice to enquire about pfizer booster shot. Receptionist stated that this clinic only accepts clients who have medicare and only provide booster shots for those with Medicare. I'm an international student working in aged care and have OSHC with BUPA. Despite explaining this, receptionist continued to say that this practice only accepts clients with Medicare and that 'i wont be on record if I get my shot from here'. I find this weird because I've never had any trouble visiting any medical practice prior to this, and have gotten my second Pfizer shot 6 months ago (plus I also have my vaccination certificate which was uploaded to MyGov). Don't really understand this as I thought anyone can get the Pfizer booster shot as long as you have your second dose as least 6 months prior. Does this clinic not treat international students then?

Been a patient of Dr S Blainey for many years. Professional , helpful and informative. She’s very thorough with her care and knowledgeable , up to date with current medical guidelines. My baby is also now under her care and has been great with preventative needs and advice

I’ve been a patient of Dr Rowan’s for over 5 years now. She is fantastic and very thorough. I completely trust her managing all my health concerns and would strongly recommend to anyone seeking a good solid GP.

In my many years as a patient at Broadway General Practice I have always found all the doctors and staff very helpful and kind. My doctor and his colleagues there are always insightful, thorough and attentive.

Dr Sonja Blainey has been my daughter’s GP since she was born 6 years ago. She is kind, gentle, excellent with kids and has always been thorough with her work. We trust her advice and would highly recommend her to anyone who is looking for a reliable, professional and well-skilled family GP.

I was asked to leave a review by the practice via email. The reception was efficient, they have an online system for health records which is a bit clunky but better than handwriting forms. Dr Timothy Shortus saw me and was knowledgeable, friendly and explained his diagnosis systematically and carefully.

I'll be taking my family to the GPs at Broadway General Practice from now on. Hardworking doctors and extensive in-house wrap-around support (nurses, vaccinations, admin, etc) plus pathology, pharmacy, etc next door. 3hr free parking straight across the road at nearby Broadway Shopping Centre, combined with improved mobility access, makes visiting as easy and convenient as possible. Bookings have just moved online so arrive 5-10 mins early to allow the dedicated reception team to check/confirm all your details the first time you attend the new Smail St rooms. Otherwise, relax and appreciate having a local GP service with real depth and breadth of care.

I made an online appointment with Dr Balzer, was seen quickly and Dr Balzer was extremely efficient, booking me in for a ct scan within 2 hrs. He also kindly offered to call me with my results. Gold star service. Many thanks.

I saw Dr Shortus, he was very friendly and gave great advice about how to help my sleeping habits. The receptionists were also very friendly, lovely and helpful. Definitely somewhere I’d go to again in the future. 5 stars

Graham Chin is an exceptionally fine doctor. He has an in depth knowledge, is extremely widely experienced and is a pragmatic, common sense GP with high medical, ethical and personal standards. He communicates clearly and in a concise no fuss manner. Graham has become our family GP and myself, my wife and three children rely on him to look after our wellbeing. We feel comfortable, safe and well looked after in his hands.

There were plenty of friendly staff at reception. The new consulting rooms were small, but seemed to be adequate. The consultation with my medical practitioner was a pleasant and very satisfactory experience.

I find all staff offer courteous and helpful assistance and online booking is also available. The doctors offer great service at Broadway General Practice and I heartily would say if you have medical needs to see them. Generally I see Dr Lengthen but also have been treated by others.

A friend had suggested Dr Chin and we, first my husband and then, I and my daughter, followed successively for private consultations. We found his approach professional, sympathetic and caring. I am very happy to have found him.

Nice to see newly refurbished offices and I have a great GP. Could the doctors rooms have a nice decal over the window instead of the promotional stuff on the outside window - would surely do wonders for their psychological well-being being in the room all day.

Great new premises. Larger with a lot more space. Friendly and helpful staff like Dr. Rob Balzer who has been my GP for many years. Highly recommended.