1/5 Lexi Q. 9 months ago on Google
Update
at
06
July
2023
Still
waiting
for
the
reply
from
the
hotel
and
the
agent
about
the
refund.
The
hotel
team
said
that
they
would
like
to
provide
a
one
night
refund
due
to
the
Wi-Fi
problem.
While
they
need
to
wait
the
agent’s
reply
to
further
progress
the
refund.
Still
didn’t
receive
the
refund
yet.
Update
at
14/06/2023
There
is
no
response
from
the
hotel
about
all
of
these
problem.
The
female
staff
at
reception
on
12/06/2023
night
was
extremely
unprofessional.
She
didn’t
even
try
to
solve
the
problem,
and
keep
saying
that
she
was
the
only
staff
at
the
hotel
at
night,
and
cannot
do
anything
to
help
us.
After
15mins
discussion,
finally
that
female
staff
said
she
will
contact
the
night
team
to
solve
the
WiFi
problem
at
11:00pm.
While
there
is
no
response
from
the
staff
at
11:00pm.
I
feel
said
about
the
owner
of
this
hotel
and
I
will
ask
for
a
refund
for
the
fee.
Because
these
kind
of
services
do
not
worth
people
to
pay
130
dollars
per
night.
Original
review
12/06/2023:
We
booked
the
room
here
for
two
days.
The
Wi-Fi
barely
worked.
After
talking
with
the
staff
few
times,
the
solution
they
give
us
was
‘Try
to
solve
the
problem
after
we
check
out’.
The
staff
at
the
reception
today
had
was
very
aggressive,
it
felt
like
we
shouldn’t
bother
her
if
we
have
some
problem
in
the
hotel’s
room.
It
is
not
the
customer’s
problem
that
we
need
to
stand
the
‘no
internet
no
Wi-Fi’
problem.
At
least
the
staff
should
try
to
solve
the
problem
because
we
have
paid
a
fair
amount
of
money
while
not
getting
basic
services.
The
air
conditioner
in
the
room
does
not
work
very
well…
as
well
as
the
dust
problem
in
the
room.
If
you
expect
friendly
and
instant
response
service
from
the
hotel,
please
definitely
do
not
come
to
this
hotel,
I
swear
to
the
god.
If
you
expect
a
good
internet
or
Wi-Fi
in
a
hotel
room,
please
don’t
come
to
this
hotel.
I
felt
extremely
frustrating:(
To
be
honest,
I
did
not
expect
too
much…
just
wanna
use
Wi-Fi
in
the
hotel
room,
or
at
least
get
some
help
when
we
have
problem.
The
staff
at
the
reception
tonight
makes
me
feel
like
this
hotel
did
not
care
about
customers’s
feeling.
1 person found this review helpful 👍