1/5 MsBadmintonrocks 1 year ago on Google
Meriton
Suites
fell
short
of
what
is
expected
of
a
five-star
hotel,
think
twice
before
booking
Below
is
our
review
from
our
stay
between
4-11June
2022,
relevant
photos
attached.
1)
No
daily
housekeeping
service
This
is
the
first
time
my
family
stayed
at
a
hotel
that
does
not
provide
daily
housekeeping
(change
of
towels,
linens
and
replenishment
of
toiletries)
due
to
“COVID-19
safety
guidelines”
(image
1,
middle)
as
explained
by
the
hotel,
which
seems
ironic
since
the
pandemic
is
extra
particular
about
cleanliness
and
hygiene.
We
were
only
informed
of
this
upon
arrival
at
check
in,
in
contradiction
to
our
booking
attachment
(image
1,
bottom).
The
hotel
staff
provided
a
slip
of
paper
informing
us
of
the
services
provided,
which
also
indicated
the
halting
of
express
service.
However,
the
the
booklet
which
was
placed
inside
our
suite
indicated
that
express
service
will
be
provided
daily
(image
1,
top).
Confused,
we
approached
the
staff
at
the
reception
to
clarify
and
confirm
whether
there
was
still
the
express
service
or
not.
To
our
dismay,
the
staff
on
duty
became
defensive
and
rudely
cut
our
sentences
off
just
to
emphasize
that
there
was
no
express
service.
2)
Poorly-maintained
room
The
suite
appeared
spick
and
span
on
the
surface,
but
it
was
not
difficult
to
notice
the
dust
on
the
bed
linens
and
pillowcases
if
you
take
a
closer
look
at
them.
A
quick
wipe
on
the
surfaces
of
the
built-in
wardrobe
and
tables
caused
our
wet
tissue
to
turn
grey
and
dirty.
(image
2)
It
was
not
long
before
one
of
my
family
members
developed
an
allergic
rash
on
the
neck
(image
3)
due
to
all
the
dust
on
the
pillow.
In
addition,
we
found
a
cluster
of
dust
and
hair
behind
the
toilet
bowl
(image
4)
as
well
as
pieces
of
garments
in
the
dryer
from
the
previous
guests
who
stayed
in
the
suite
(image
5),
very
disturbing
and
disgusting.
Is
this
the
“extraordinary
service”
that
Meriton
claims?
3)
Lack
of
essential
amenities
We’re
talking
about
the
most
basic
things
here.
Even
the
non-5stars
hotels
we’ve
stayed
in
would
always
provide
toothbrushes,
toothpaste,
comb,
shower
caps
and
bedroom
slippers.
But
none
of
these
were
provided
in
our
suite.
Since
the
suite
provided
a
washing
machine
and
dryer
for
guests
to
do
their
own
laundry,
I
would
have
appreciated
it
if
detergent
or
washing
powder
were
provided,
in
consideration
for
the
guests
who
were
only
staying
for
a
week
or
less.
The
smallest
volume
of
detergent
we
could
purchase
at
Woolsworth
was
1L
and
needless
to
say
we
used
less
than
half
of
it
during
our
short
stay
and
could
not
bring
it
back
given
its
bulky
size
and
weight.
If
I
knew
about
this
earlier
and
I
could
have
packed
some
myself,
but
no,
we
only
found
out
when
we
entered
the
room.
Given
all
that
dust,
and
perhaps
more
on
the
floors
of
the
room
hidden
behind
the
disguise
of
the
grey
carpet,
it
would
have
been
nice
if
the
hotel
could
provide
a
vacuum
cleaner
so
that
guests
could
at
least
clean
it
themselves
if
the
hotel
doesn’t
want
to.
Despite
the
disappointing
experience,
there
were
still
some
highlights
to
our
stay.
Most
of
the
time
the
staff
at
the
reception
were
friendly
and
accommodating.
The
kitchen
appliances
and
equipment
were
very
complete
and
made
our
stay
very
convenient.
The
hotel
is
located
close
to
train
station
(5-10min
walk)
and
supermarket
at
then
Mascot
Central
area.