Breitling Boutique image

Breitling Boutique

Watch store

👍👍 Amazing, informative & super professional. I walked in sceptical and had my heart set on a rolex. Fei was very polite friendly, and super nice. She helped me through the whole process I think I tried on roughly 10 watches, she was very patient, and allowed me to take my time as after all a 12k watc... People often mention Breitling, watch, experience, Jonathan, service, time, Sydney, customer, Boutique, purchase,


Address

61 Market St, Sydney NSW 2000, Australia

Website

www.breitling.com

Contact

+61 2 9221 7177

Rating on Google Maps

4.70 (135 reviews)

Open on Google Maps

Working Hours

  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 6 pm
  • Sunday: 10 am to 5 pm
  • Monday: 10 am to 6 pm
  • Tuesday: 10 am to 12 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: Breitling (39) watch (34) experience (27) Jonathan (26) service (21) time (19) Sydney (15) customer (12) Boutique (12) purchase (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Alex Z. 2 years ago on Google
    Amazing, informative & super professional. I walked in sceptical and had my heart set on a rolex. Fei was very polite friendly, and super nice. She helped me through the whole process I think I tried on roughly 10 watches, she was very patient, and allowed me to take my time as after all a 12k watch is not something to rush. Jonathan the store manager made this experience one to remember, he is very switched on, and knows his stuff. Probably the best experience I have had whn buying a high end watch. At no time did I feel pressured, no sales tactics were used just knowledge and brand history. I ended up choosing the watch he was wearing, as this suited and appealed to me the most. Go in and ask for Fei or Jonathan or anyone as everyone was super helpful. Well done Breitling 🙂❤️
    2 people found this review helpful 👍

  • 5/5 Rodrigo G. 2 years ago on Google
    Superb customer service!!! ⭐️⭐️⭐️⭐️⭐️ Jonathan , the Sydney Boutique Manager, was extremely helpful and thoughtful . He made sure we had an awesome personalised experience - it was hard to fault. We are now even more obsessed with the brand Breitling - Indeed synonym of quality - beautifully crafted & precise timepieces 🤩!!! Perfect birthday gift 🎁
    1 person found this review helpful 👍

  • 5/5 Ethan S. 1 year ago on Google
    Initially I was reconsidering entering this Breitling Boutique as I wasn't prepared to purchase a watch just yet, however after walking in I was warmly welcomed by staff and was taken care of comprehensively by Owen. He made the experience comfortable and enjoyable, and assuredly sold me the Breitling brand over others that I was considering at the time. I will certainly visit again to make my first watch purchase in due time. I cannot recommend more highly the service and experience from this brand and boutique, let alone the quality and design of the Breitling watches that I saw being impeccable, making it an obvious choice to begin my watch collection.
    1 person found this review helpful 👍

  • 5/5 Michael K. 5 months ago on Google
    Purchasing a high end watch/time piece is an achievement in life and an experience that should be enjoyable and memorable. My experience with Jonathan and the rest of the team from the Sydney store was nothing short of amazing. Not being a local to Sydney, the majority of my initial correspondence was via emails. Every email I sent was answered promptly and very respectfully. Jonathan went above beyond to answer any questions I had and even gave other options that weren’t on the website. A sign that he actually too the time to understand what I was after. After choosing a few different pieces that I was happy with we arranged a time and date to come in store. Walking into the store I was welcomed by Jonathan and the rest of the team with genuine smiles all round! Jonathan lead me to the back end of the shops where he had the piece I originally wanted and a few other options setup and ready for me to try on. I’m so glad he did this as the original piece I wanted was not the one I walked out with. Jonathan took the time to find other options based of our email chains which is a sign of genuine service to the client. I was so appreciative that he took the time to understand what I was looking for and had arranged other options. Is perfect example why you should always buy in store to see what actually suits you. Breitling make amazing time pieces and are in my opinion the best at what they do. Quality. Attention to detail. They have it all covered. They also cleaned my 3 other Breitling watches as well. Complimentary.! The whole experience was nothing short of amazing and can’t thank Jonathan and the team at Breitling for being so professional. I couldn’t recommend Breitling Sydney more highly for anyone looking a quality time piece. Breitling is a step above the rest in everything they do.

  • 5/5 kaihong p. 1 year ago on Google
    I must say, it was an exceptional experience. What really stood out for me was the level of their customer service. They were patient, friendly, and truly passionate about the Breitling brand. I was quite picky and tried different watches, but a guy who served was super nice and patient! Finally I bought this one for myself 😌😌

  • 5/5 Daniel Y. 1 year ago on Google
    Visited the Sydney Breitling Boutique the other day and was blown away by the amazing interior design and warm atmosphere from the staff. What was even better was how Jon the boutique manager catered to my wife and I. Jon was patient and explained the collections on offer which allowed us to decide on our purchase. We didn't feel any pressure and Jon instantly made us both Breitling fans with his passion and in depth knowledge of the brand. What an amazing experience and we highly recommend visiting the boutique if you are in the area!

  • 5/5 Sophie W. 8 months ago on Google
    Thank you Johnathan for such a special experience at the Breitling Boutique! From start to finish Johnathan was so attentive and really took the time to take me through the variety of watches that he thought would suit me. The champagne and macaroons were a lovely addition to a truly beautiful, exceptional service and experience. Can’t recommend Johnathan and Breitling Sydney enough for those looking to purchase a new watch and have a special experience alongside.

  • 5/5 Tom N. 7 months ago on Google
    I had the pleasure of purchasing a Breitling watch from Maverick, and I couldn't be more satisfied with the experience. His customer service was impeccable, I also appreciated his extensive knowledge and a genuine, unhurried approach. After our transaction, we engaged in an enriching conversation for about an hour, delving into the watch I acquired and the captivating history of Brietling. If you're in the market for a watch and want an exceptional buying experience, I highly recommend reaching out to Breitling Sydney CBD and specifically asking for Maverick. Your timepiece journey will be nothing short of extraordinary. Thank you Maverick!

  • 5/5 Adam L. 8 months ago on Google
    Life goal ticked. A Breitling watch has been on my radar and bucket list for many years. Three years ago I set a business goal with a reward of a Breitling as the motivator and sweetener. A while ago I visited the Breitling Boutique Sydney to keep my eye on the price and sharpen the focus. Enter Sandra, the purveyor of wrist borne timekeeping works of art. Although aware I wasn't buying that day she happily and professionally took me through the few models I was interested in. The care and attention I received that day cemented in my mind that this is the person and the place I would go to get my watch when I achieved my goal. Jump forward many months and here I was, basking in the light of the full purchasing experience, wine in hand being taken through all possible ins and outs of this amazing piece of craftsmanship. If you are interested in purchasing a watch of this level of prestige, then not taking the time to purchase through a flagship boutique is total madness, it's an experience that will stay with you forever. Thank you Sandra and thank you Breitling Boutique Sydney.... 5 thousand stars from me.

  • 5/5 Jarrad N. 7 months ago on Google
    My partner & I were on the hunt for a luxury watch as an engagement present and explored the range of all the major brands you’d expect. The experience we had at Breitling was like no other. The service, the knowledge and the confidence we felt with Jonathan and the team was incredible and I could not recommend them enough. Each of the time pieces we explored were nice but the Breitling just felt right. We purchased the Avenger 43 and could not be happier. Thanks for all your help Jonathan, I’m looking forward to my next one!

  • 5/5 Grant M. 1 year ago on Google
    Could not be more impressed with the service I received at the Sydney store. Jonathan went above and beyond to help me get the item I wanted. No pressure, no judgement. Just phenomenal service with the most honest advice I’ve ever received from within the watch industry. Extremely happy with the new “wrist clock” 😎

  • 5/5 Simon T. 1 year ago on Google
    Visiting the Breitling Boutique here in Sydney has always been a great experience. In addition to the good collection of time pieces they have on display, the staff are friendly, not pushy and are pleasant to deal with. My last visit involved purchasing an extra watch strap and the consistency of amazing customer relations is there. I even saw someone purchase a watch that day and was given a nice bottle of champagne to celebrate the occasion. Breitling watches are reliable time pieces, I’ve had one for over 10 years now and it still runs perfectly.

  • 5/5 Darren L. 2 years ago on Google
    Our first visit to the store in Pitt St, we were greeted by Jonathan. He made the experience one that we will never forget. His patience and explanation of the watches we were choosing was amazing. At the end, he said that this is a big investment and you should consider carefully, putting no pressure on us to purchase. Well we rang him back 2 days later and purchased the watch. Jonathan honestly made the difference and even when we picked up the watch, he ensured we were very clear on post purchase service - Breitling are truly lucky to have him. Thanks again Jonathan.

  • 5/5 Glen P. 1 year ago on Google
    Good old fashioned service is alive and well at Breitling Boutique. I have made 2 purchases from this store & on both occasions I had the pleasure of dealing with Jonathan. Whether you are buying a $10K watch or a $90 rubber strap you will be treated like a million dollars. Thankyou you again Jonathan. Looking forward to my next purchase.🙏🤝

  • 5/5 Zenia D. 1 year ago on Google
    Thank you to Jonathan for making our Breitling shopping experience so pleasant. He was full of knowledge and extremely helpful and shows his dedication to the brand. Ask for him he is the best.

  • 5/5 Justin van E. 2 years ago on Google
    If you've spent time reading through these reviews you will see that everyone is raving about Jonathan and rightly so. I don't want to detract from Jonathan's impressive customer service either but whilst I write this review I glance down at the most recent timepiece I've become a custodian of from the Sydney Boutique and admire the design, prestige and heritage that oozes from every aspect of the watch. The customer service that the team embodies sets the standard for every other watch retailer at this level. Yes, that includes Rolex, Omega, Tag and WOS. So when you walk into a Breitling Boutique make the most of the attention and warm welcome you receive whilst you peruse the fine timepieces on display. The team is a credit to the Breitling brand and the efforts behind your experience may be the decisive factor in why a Breitling will be the next timepiece you become a custodian of. The heritage and prestige speaks for itself.

  • 5/5 R Jarvs (. 1 year ago on Google
    The Sydney Breitling Boutique and specifically Jonathan made purchasing a new watch an experience. The place is wonderfully designed, with comfortable seating, bespoke feel, with what I am sure is the entire Breitling collection. He was not pushy and ensured I could try on all configurations offered my mum and I a variety of refreshments whilst helping me make my decision. I was amazed how he was able to really make both of us feel special. I will be coming back for all servicing and should I ever need to purchase a watch again. Thank you for the experience and one of the most beautiful watches I have ever seen.

  • 5/5 Adrian B. 2 years ago on Google
    I have quite an old watch that I am very fond of and it needed a rebuild. Between the Boutique and myself we had arranged the watch to be sent from outer Melbourne to Sydney. The watch was examined and determined that it did in fact require many new parts and then to be rebuilt. Admittedly a lot of the initial dealings were in between lockdowns. Time seemed to march on and not much was happening. Frustrated, I called customer service and was very lucky to have gotten Kirsten Nicholls answering my call. Nothing was a problem after that. Return calls were made , by Kirsten, updating me on parts and expected repair times. Even when a faulty part was sent from Europe , further delaying the process, Kirsten called again, walking me through the expected time lines etc. I can only assume she had to do quite a lot of research to find out what was going on and what was going to happen. Suffice to say all Kirsten promised actually did then happen. The Breitling company should be very proud to have Kirsten as a staff member. Friendly, professional and most courteous at all times. I even received followups to inquire if I was happy and the watch performing well.

  • 5/5 Charlotte M. 2 years ago on Google
    Amazing customer service experience from Jonathan Mohabuth. I went to the boutique not knowing which watch to buy to my fiance and he understood right away what I was looking for. He's passionate, highly qualified and reliable. Also went above and beyond to get my partner the strap he wanted.

  • 5/5 Adrien Le C. 2 years ago on Google
    Happy customer! I just purchased a watched in the Breitling boutique in Sydney (Market Street) and the customer service was exceptional! Jonathan Mohabuth, the boutique Manager, was efficient, polite and knowledgeable. I strongly recommend visiting this boutique, they did a great job for us.

  • 5/5 Dan 2 years ago on Google
    Quality, Style and Customer service at its finest look no further. My partner went looking for a watch for myself recently. Jonathan Mohabuth in store went above and beyond in assisting her in picking the perfect Watch. The service at Breitling did not end there after I had received the gift I really wanted a spare strap, as the watch was a limited edition including the strap Jonathan went above and beyond by sourcing one from Europe. I would like to express my sincere thanks to Jonathan and the entire Breitling team. Keep up the amazing work and in particular the exceptional customer service 😊⌚

  • 5/5 sandra h. 2 years ago on Google
    What can I say about the team in this smart Breitling boutique...absolutely amazing everyone made us feel special nothing is too much effort it's all about making the customer have a fantastic experience and we did...very happy with my 60th birthday present 😊 a massive thank you for doing what you do every day give a excellent service. 😀 Sandra & Tom

  • 5/5 Cyril A. 2 years ago on Google
    Great experience for my first Breitling watch. Jonathan was very knowledgeable and have answered all the questions I had on my new watch. The service is impeccable and professional. He also took me on a small tour of the boutique and showed me all the different models with a bit of history about them. Thoroughly enjoyed me time there, looking forward for my next purchase at this store!


Call +61 2 9221 7177 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible lift
    • ✗ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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