3/5 Shipa T. 5 months ago on Google
I
am
writing
to
express
my
deep
disappointment
and
concern
regarding
the
care
my
daughter
received
at
St
George
Hospital.
I
am
a
mother
who
recently
gave
birth
to
my
first
child
at
your
hospital,
and
I
feel
compelled
to
share
my
experiences.
From
the
moment
my
daughter
was
born,
she
exhibited
concerning
symptoms,
including
difficulty
breathing.
Despite
my
worries
and
attempts
to
seek
assistance
from
the
nursing
staff,
I
felt
that
my
concerns
were
not
taken
seriously.
Instead,
I
was
told
that
her
symptoms
were
due
to
cold,
which
turned
out
to
be
incorrect
when
we
later
discovered
that
she
had
Laryngomalacia.
This
misdiagnosis
and
the
initial
dismissal
of
my
concerns
left
me
feeling
frustrated
and
concerned
for
my
child's
well-being.
I
couldn't
help
but
wonder
if
our
experiences
were
influenced
by
our
ethnicity,
as
I
felt
that
we
were
not
treated
with
the
same
level
of
care
and
attention
that
other
patients
might
have
received.
Unfortunately,
my
negative
experiences
did
not
end
there.
When
my
daughter
fell
ill
at
six
months
of
age,
we
visited
the
Little
Dragon
Clinic
at
your
hospital.
The
treatment
we
received
from
the
nursing
staff
during
this
visit
was
nothing
short
of
rude
and
dismissive.
My
daughter
was
in
significant
pain
and
distress
due
to
a
viral
rash,
yet
we
encountered
a
lack
of
empathy
and
support
from
the
nursing
team.
One
particular
incident
during
our
stay
at
the
clinic
left
me
deeply
upset.
My
baby
was
crying
for
milk,
and
despite
repeated
attempts
to
get
assistance
through
the
buzzer
system,
no
one
responded.
I
approached
the
service
desk,
and
the
staff
member
on
duty
did
not
provide
any
help
and
even
walked
away.
This
experience,
along
with
the
dismissive
and
condescending
attitude
of
the
nursing
staff,
made
me
feel
unwelcome
and
unsupported
during
an
incredibly
difficult
time
for
my
family.
I
sincerely
believe
that
these
experiences
are
not
reflective
of
the
high
standards
of
care
that
St
George
Hospital
should
strive
for.
I
am
grateful
for
the
doctors
who
provided
excellent
medical
care,
but
the
unprofessional
behavior
and
lack
of
empathy
displayed
by
many
of
the
nursing
staff
have
left
a
lasting
negative
impression
on
me.
I
am
sharing
this
feedback
with
the
hope
that
St
George
Hospital
can
address
these
issues
and
ensure
that
all
patients
and
their
families,
regardless
of
their
background,
receive
respectful
and
compassionate
care.
It
is
essential
to
create
an
inclusive
and
supportive
environment
for
everyone
who
seeks
care
at
your
institution.
Thank
you
for
taking
the
time
to
consider
my
feedback,
and
I
hope
that
my
concerns
can
contribute
to
improvements
in
the
quality
of
care
provided
by
St
George
Hospital.
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