Canterbury Hospital image

Canterbury Hospital

Hospital

😠 My Daughter born in this hospital. Maternity staff are so Professional and good. But staff in childcare is night mare. Yesterday 24 of September around 1900hrs went inside emergency to check my 14 month old daughter she been sick from last 2 day high temperature breathing difficulties vomiting throa... People often mention hospital, staff, care, time, doctor, nurses, Canterbury, service, waiting, experience,


Address

575 Canterbury Rd, Campsie NSW 2194, Australia

Website

slhd.health.nsw.gov.au

Contact

+61 2 9787 0000

Rating on Google Maps

2.60 (413 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (87) staff (56) care (39) time (35) doctor (32) nurses (31) Canterbury (30) service (28) waiting (27) experience (22)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Netflix U. 1 year ago on Google
    My Daughter born in this hospital. Maternity staff are so Professional and good. But staff in childcare is night mare. Yesterday 24 of September around 1900hrs went inside emergency to check my 14 month old daughter she been sick from last 2 day high temperature breathing difficulties vomiting throat pain. Waited there around 2 hrs around this 1 x nurse keep coming and telling me if your daughter not gonna drink fluid you not going home. Without even seeing by doctor. Moving forward I swap with my misses she is also pregnant nurse come to me and send me to one of other waiting area with bed and sofa. I put my daughter cloths on bed she come and started screaming you can’t put your stuff here she was extremely rude behavior looks like she burn out with working with children.waited there until 2100hr doctor come and asked few thing and give me tiny cup to catch my daughter urine. I asked my wife to assist me for this doctor told me it’s fine you can swap with her. When my wife went inside she put her on bed take the cloths out to follow procedure this lady same in 50s run to wife you can’t use this bed this for emergency. What a joke we are here in emergency that why waiting like idiots. She try to confront my wife I told your husband you can’t use that bed. discrimination behavior next door lady also doing same thing for two year old baby on bed she also stand for my wife give us reference this so unprofessional and bizarre behavior specially working with children. My wife scream back to her offcourse no parents will take anything bad experience for there kid. My wife said I am leaving I can’t stand with her she told her to leave. I complain hospital manager I used to work there as security. Hospital manager is professional lady. She listen to us and she will follow up she said treatment wasn’t finish what as shame we have to leave. I am deeply hurt one person how she can ruin all environment and specially working with children.
    11 people found this review helpful 👍

  • 1/5 nour c. 1 year ago on Google
    Most disgusting hospital with staff that know nothing about duty of care. I’m currently waiting in the Emergency Department I have been here since 4PM it is now 7:30PM and I have no been seen by a doctor nor have I got any bloods done. They are more worried about a PCR than someone who is about to start vomiting their own blood. Absolute disgrace! You’re better off staying at home sick.
    10 people found this review helpful 👍

  • 1/5 G&G 1 year ago on Google
    You need to train your after hours nursing mangers how to deal with patients and there family , Example when asked for her name she stated it’s Karen , Quote ( would you like me to spell it ) This hospital accreditation needs to be reviewed urgently, The director of the hospital needs to be more hands on with the training of his team , This Karen who represents the hospital needs training how to spell and communicate, Maybe the amount of complaints about her need to be reviewed. If anybody has had issues with this Karen the after hours nursing manger please comment. Don’t go to Canterbury hospital if you want to stay alive !
    8 people found this review helpful 👍

  • 1/5 David C. 1 year ago on Google
    This is my recollection of the events, that have taken place. On the 10 Nov 22 my 89 year old father was taken to Canterbury hospital via ambulance for covid-19 infection. He was in the isolation ward for 7 days. Three days into his admission we were advised my father was assaulted by a dementia patient. My father sustained a fractured nose & abrasions on his face, due to covid isolation, the hospital was unable to move my father to alternative room. We were advised that they will station a nurse 24/7 at the door way of the room. Two days after we were advised the same dementia patient assaulted my father again. They provided some excuse, during the change of shifts the nurse was not at the door, as she needed to get personal protective equipment. Dad sustained cuts to his chin, lip & cheek. The ward advised my father will be moved into a room by himself, the next day I spoke to dad & asked how he was being in a room alone, he said he was still in a room with four other patients. Trying to get an answer or for someone to take any responsibility has been distressing. The nursing unit manager, general manager, no one is willing to return our calls. The day he was discharged he didn’t seem alert or himself, he was disorientated & not communicating much. We called the GP, who then advised to call an ambulance. He was taken to Concord hospital, they determined he had a blood clot on his brain, which was a week old. It’s now evident this was connected from the assaults. Long story short, my father has been in hospital for three months & it appears he will never be able to live on his own again. The frustrating issue is we have been asking canterbury hospital for an incident or investigation report. it's the same laborious excuses, we are having meetings, we are liaising with the executive, we are interviewing the staff. What they are attempting to do is fabricate a story & have everyone agree to it, three months later, still waiting for the report. This ordeal has affected my family mentally & emotionally. My assessment of Canterbury hospital is unsafe, negligent, careless, inconsiderate. Canterbury hospital management should revaluate there morals as human beings, dealing with the bureaucracy is awful. The way my fathers situation has been managed is disgusting, dreadful, appalling & inexcusable. There needs to be a Royal Commission into the health system & they can start at Canterbury hospital, to remove the cancerous culture.
    8 people found this review helpful 👍

  • 1/5 John a. 1 year ago on Google
    Do not deliver your baby here. Some midwives are nasty here especially the old ones. If you have to deliver, make sure to be assertive to them and don't be afraid to ask any questions or give instructions. We had a really bad experience. If you complaint the old midwives will go and gossip to their teams, and then the whole team will treat you badly including doctors. I was being very friendly however the old midwife was very aggressive and unapproachable. They treat patient relatives badly. The old midwife was very rude so i told her to leave and replaced with different one. When you complain about the staff's behaviour then the other staff will gang up on you insted of addressing behaviour of particular staff.
    7 people found this review helpful 👍

  • 1/5 johnnyboy1233211111 1 month ago on Google • 70 reviews New
    Very slow ER dept and all staff that work in there. Went there at 11.30pm lots of patients waiting room,came back at 2.30am still lots patients,what are the drs doing,not efficient. Where's the money from funding going,what's the point of funding if there are no drs, need more drs and staff to be more productive,too slow, they're taking their time ,disgraceful, third world country style here ...now. ....

  • 1/5 Francine A. 2 years ago on Google
    I had my daughter at this hospital and it was one of the most traumatic experience I’ve ever had. It was my first pregnancy too. By the end of labour, we had our little girl and we were put in a room by ourselves in which we were super grateful for. The only thing that upset me the most is that after everything, from having our little girl to getting stitched up to being discharged two- three days later. I wasn’t able to walk or let alone turn around on my bed. The day they discharged me, I told one of the nurses that I literally couldn’t walk. She told me that they won’t provide a wheelchair as they recommend for the moms to walk after having baby. Which was understandable. I continued to tell her that I am unable to walk and I need a wheelchair. She didn’t pay too much attention to it, she continued to tell me to try and walk then left. I stood there holding my little girl in arms, with one of our bags attempting to walk out of our allocated room, i struggled to lift a leg and attempted to shuffle my way out of the door. I was embarrassed and didn’t know what to do. She then came back a later with a wheelchair and wheeled us out. I had told her previously that I couldn’t walk, let alone hold my baby and carry our bag and she made a comment under her breath saying “Oh maybe we shouldn’t let you go home” and removed the wheelchair after I stood up and went back inside. I wasn’t able to walk because I was left unstitched for a long time from my midwife attempting to perform the stitching, to waiting for the doctor to come in and have a go, to again waiting for the theatre room to be available so they can perform the stitches again. I literally couldn’t make my way to the bathroom without my husband assisting me to get up and to help shuffle me to the bathroom. Being a first time mom and having to experience giving birth for the first time and going through that experience at Canterbury Hospital was very challenging. I had to be taken back to hospital the day after I went home. I loved my midwife and some of the other nurses who were there, but that experience overall has left me speechless.
    5 people found this review helpful 👍

  • 1/5 Sharifa Akhtar T. 2 years ago on Google
    Well I waited there for 3.5 hours with my partner today in the emergency service and going back home without any treatment. I understand we are going through some rough situations. It’s totally understandable that it’s taking time for test results but when my partner was unable to even sit on the chair while waiting for the test result we requested couple of times to them for a blanket or bedsheet so that he can at least lay down while waiting for the result. It broke my heart seeing my partner laying on the floor, I never felt so helpless like this before, everyone in the hospital was seeing him and passing by as if they can’t even do anything about it and they don’t even have a bedsheet but when he ended up vomiting on the floor the lady came up with some clean bedsheets to cover that and in my mind I was wondering why they didn’t give him those blanket when they could see him suffering laying on the floor. It’s really upsetting and heartbreaking to get treated like this from a hospital.
    4 people found this review helpful 👍

  • 4/5 Adrian M. 2 years ago on Google
    I visited the walk-in covid testing tent set up outside the front of the hospital. When I went there wasn't a line - with only one person waiting before me so there wasn't much queuing time. We got called in one at a time to go and provide details including personal details and Medicare number, after which you get given a QR code to access your results (although this isn't really that necessary). After that, I went straight to the area with separate sections with people who administer the test which was quite standard. Once completed, I exited the tent through the back. It was all relatively painless. Staff are generally friendly and helped make the process easy, even if there's a bit of formality and procedure to go through with them which can take a bit of time.
    4 people found this review helpful 👍

  • 5/5 Nads G. 1 month ago on Google • 51 reviews New
    I understand how busy nurses and doctors can get and yes the wait time did take a while. While I was waiting the nurses were understanding and helpful. When I did see the doctor he was very accommodating and provided me with information to take home. Thankyou.

  • 5/5 Ken T. 3 months ago on Google • 21 reviews New
    I have had good experiences with Canterbury Hospital over many years through many visits. With full respect for differing opinions, I wonder if those who are rating with low stars may have unreasonable expectations or may have been unlucky. My experience has included everything from personal attendance at the emergency department, children's attendance at emergency department, children's stay in paediatric unit, maternity unit delivery of one of my children, personal experience of surgery under a general anaesthetic and recovery, use of their diagnostic and imaging services, use of their outpatient services. All delivered with professionalism, politeness and good communication. People need to remember that treatment in the emergency department is based on a triage system that prioritises those in most need first. Yes, that might mean you have to wait 4-6 hours for non-critical issues or complaints, but please understand there are patients coming in via ambulances all the time with serious issues. Treat the staff with respect, understanding and kindness and you will receive the same back in kind. They are doing the best they can given the constraints of the public hospital system. Which is one of the best in the world.
    2 people found this review helpful 👍

  • 1/5 tenshe s. 4 years ago on Google
    Waited for 4 hrs still no sign of Doctor. Asked a nurse that we like to leave and we end up getting under appreciated for not waiting long enough. Went to check my mom health i ended up having panadol for headache
    3 people found this review helpful 👍

  • 5/5 Peter R. 4 years ago on Google
    Very good hospital. The nursing staff were excellent and staff go out of there way to help and assist to give good service.
    3 people found this review helpful 👍

  • 5/5 dainalee c. 4 years ago on Google
    The filipino nurses are tip top the best people. They are so caring, knowledgeable and they genuinely put 100% into everything they do. They were so understanding when I was in complete distress, were willing to go the extra mile for me and even spoke with us in the waiting area. This was by far my best medical service I've ever had.
    3 people found this review helpful 👍

  • 1/5 A T. 4 years ago on Google
    I was visiting my father-in-law today, who is in his nineties. Whilst there, my father arrived after a 3 hour bus and train trip. After inquiring, my father was told that there are “no toilets”. As he is in his eighties, I told him to use the patient facilities. After which, he was publicly castigated and told that they were, “only for patients use”. And more. Really! This is inhumane and could easily have resulted in even worse humiliation for my elderly father. Perhaps, it would be useful to keep in front of mind, that most people in hospital are unwell and vulnerable. And those visiting them, are often anxious and stressed. What have we come to as a society that a hospital can be so inhospitable.
    3 people found this review helpful 👍

  • 1/5 Surabhi U. 4 years ago on Google
    If I could give 0 stars I would. 1. Unprofessional and untrained staff. 2. Wait is too long for everything (yes even when someone's having trouble breathing and it's an emergency) 3. Lady RN working on 25th of October evening time, so rude for no reason. Staff are making it feel like they are doing us a personal favor but we paid for this. Been here for 4 days with my sister and still they haven't figured it out what's wrong.
    3 people found this review helpful 👍

  • 5/5 David C. 1 year ago on Google
    Where do I start? From the security guard to the nurses, reception and the Dr's, the professionalism and genuine care was at the highest standard! As my Dad was admitted, we were informed on a regular basis on what was happening, everything was explained and even recieved a phone call from Dr Michelle with an update on test results as I had to go and pick up my kids. I couldn't believe it, this standard of care only happens on TV shows. Thank you everyone in ED, please stay safe you have been AMAZING!
    3 people found this review helpful 👍

  • 5/5 Magser H. 11 months ago on Google
    Too many hospitals receive poor reviews. Canterbury Hospital has got to be the best geriatric hospital in Australia. The level of service, care, commitment and respect shown to patients is truly gratifying. Well done to all the teams that make up the great Canterbury Hospital facility. And a huge thanks for looking after my elderly mother giving her the dignity she deserves.
    3 people found this review helpful 👍

  • 1/5 Teresa 4 years ago on Google
    Absolutely horrible service at the reception. Waited for 5 hours to get doctor with my hand bleeding the whole time. Ive been told that I am next but still had to wait for another 2,5 hours. When I asked how long its going to take, nobody could answer me. Asking if thats gonna take 3hours or 6hours, she said ‘ yes, it might take 6hours to get a doctor, we are low on staff, there is only one doctor’. Get a drip. ALSO!!!!! PATIENT BEHIND ME CALLED AN AMBULANCE TO THIS HOSPITAL, PAID $500 FOR THE AMBULANCE AND AFTER ARRIVING TO THE HOSPITAL, THEY TOLD THE PATIEN TO SIT IN WAITING ROOM WITH OTHER PEOPLE. SIT THERE MORE THAN 3 HOURS IN PAIN. Canterburry hospital, you are a JOKE.
    2 people found this review helpful 👍

  • 5/5 Faisal M. 3 years ago on Google
    They should have more Doctors in the emergency, it's a very long waiting process what is terrible.
    2 people found this review helpful 👍

  • 1/5 Prakash L. 4 years ago on Google
    Very poor service, you guys charge money for no service. That lady at counter is useless, don’t think she know how to communicate with customer. I have paid 137$ to see doctor but ended up without seeing doctor. You actually need to know someone who worked there to see doctor, else keep waiting.
    2 people found this review helpful 👍

  • 5/5 Mike H. 3 years ago on Google
    Excellent :-) My late mother RIP, was admitted to Canterbury Hospital from a Dulwich Hill nursing home in May 2018 because RPA was full. I could not be any happier with the way the medical staff treated and cared for my late mother who was 91 years of age at the time. Those Drs names escape me ATM but one of them was a pretty female with an Irish accent, they were so caring and professional they even kept me informed on what procedures they were about to perform. I was with mum from sun up to sundown and I couldn't be happier. I highly recommend Canterbury hospital, from my experience I would not hesitate to choose it over RPA or Westmead if I had to do it again. BTW, one of the student nurses at the time whose name was Hoi Ting was a GEM and nothing was a problem for her. God bless Canterbury hospital and all of its medical staff and particularly the ones who cared for my late and much loved mother. You get my vote! ??
    2 people found this review helpful 👍

  • 5/5 Ella 2 years ago on Google
    I have had both of my babies born at Canterbury and I recommend this place to everyone I speak to. The whole care was impressive from the antenatal clinic who put me in touch with my own midwife for my second pregnancy. For birth I had such lovely midwifes both times, names Ellie and Hayley I remember. Then after my baby the midwifes on the ward attended to all of my concerns, helped me to learn to be a new mum. They had so much patience, second time around was a lot easier so I went home as soon as I could. Back into the care of my midwife who came to my home for over 2 weeks. The nursery nurses who looked after my first baby too were so caring and nothing was ever too much trouble for them. I love Canterbury and all the options and care they have for families. Wish I could give 6 stars! Highly reccomended.
    2 people found this review helpful 👍

  • 2/5 Elizabeth D. 1 year ago on Google
    Left for 6 hours vomiting in the ED. Not one of the nurses had any humanity. Or any decent communication to there patients. We were looked at at problems, not patients. Some need to reevaluate what jobs they want. Just complained how busy there were. Then saying aloud so patients can hear how long they’ve got let of there shifts an can’t wait to go home. Pi** poor effort from the staff. Once I was on the ward I was very week looked after.
    2 people found this review helpful 👍

  • 5/5 Arif K. 8 months ago on Google
    Annie is undoubtedly an excellent physio who is very energetic, patient, kind, helpful and committed. She identifies the problem thoroughly and provides some simple exercise to work on them. She has served me and my family on several occasions for many years now, and we have been quite happy with her service. May God bless Annie and her family. Ameen.
    2 people found this review helpful 👍

  • 2/5 Angel W. 1 month ago on Google • 21 reviews New
    Takes forever for phones to be answered in the wards, you get told 20 different stories as to how a patient is actually doing, leaving out important health information, they take control of whether a patient will be released or not from hospital, ignoring the patience requests and the next of kin's recommendations, keeping patients there against their will (legally they have no right to keep a patient there), they go behind the back of next of kin's and make important decisions without their input, they treat you like you're a total idiot and spin a ton of lies just to get their way.... and it just goes on!! They are ARROGANT and self righteous. They need to LET UP WITH THE CONTROL. I can't stand the people at Canterbury hospital, and I resent being treated like a total imbecile when I'm trying to help my mother!!!! Horrible experience. I gave 2 stars only for whatever care they would of given her. But that's IT!!!

  • 1/5 Lee F. 3 years ago on Google
    I went to Emergency on Tuesday afternoon. I was diagnosed with pneumonia and admitted. They put me in COVID ward. It was 7.10 and I asked for food to be told no. The next morning I was served a cold bowl If baked beans. I asked to speak to Dietician who I placed my lunch and dinner order. Roast chicken turned out to be two pieces of grey meat on a pool of sloppy mash potato and over boiled carrot and broccoli. Uneatable. No cup of tea offered at anytime then when dinner arrived .. I ordered Cottage Pie and received Korean Beef Stirfry which was some other grey meat and onion with over boiled peas and corn .. how is that nutritious?? With two Cockroaches to keep me occupied I decided to discharge myself. No follow up phone call on my results .. I had to do that... DISGUSTING
    1 person found this review helpful 👍

  • 5/5 Paula S. 4 years ago on Google
    Spent time in Banksia Ward after being seen in ER for emergency procedure. All staff were friendly, professional and caring who I had dealings with. Made my stay pleasant even though my condition was extremely painfull.
    1 person found this review helpful 👍

  • 1/5 jayden p. 4 years ago on Google
    Rude staff need to work on customer service skills .
    1 person found this review helpful 👍

  • 1/5 Azmi D. 4 years ago on Google
    Emergency staff so rude..not profesional at aĺl ..they need to do something about it..will.rate them -1
    1 person found this review helpful 👍

  • 1/5 AIONO FAM A. 4 years ago on Google
    My cousin was in the emergency this past weekend, and I've heard about this hospital but not good things, and it was proved to be true. The doctor that was in charge of my cousin was just so unprofessional, no compassion or understanding towards the situation, nurses just basically star at us while standing there doing nothing, so unprofessional, they left my cousin hooked up to a magnesium drip that finished atleast a good hour even though it was beeping non stop, I felt like I was back in Kenya being in one of their emergency rooms, with holes not patched up properly, but had been attempted to, however all that would be overlooked had we felt the nurses and doctors on duty were careful and attentive. Just a bad experience overall, my cousin ended up discharging herself and she was perfectly fine cause she wa getting even more stressed just by being there. The doctor was very aggressive an ended up yelling at my cousin, we walked past to leave and all the nurses just gave us the stares as if she was not within her own right to leave. Just cause she lives overseas, we realised her bill is only adding up the longer were there and even wanted to admit her into a overnight room, and she got it just like that, yet people are waiting for a while to get in a room. I could go on and on but I'd leave it there.
    1 person found this review helpful 👍

  • 5/5 daniel h. 4 years ago on Google
    Very good hospital. I am glad to have such a great place to heal. The nursing staff are tireless soldiers in the battle against illness and pain. The staff at the Drug and Alcohol treatment centre there at Canterbury Hospital go out of thier way to help alot of people and the good work they do is sometimes undervalued due to the nature of the illnesses they treat. But you have my respect guys. Dr Blogg is awesome and the receptionist staff and nurses are always polite and professional. Good work guys.
    1 person found this review helpful 👍

  • 5/5 Amanda B. 4 years ago on Google
    My partner recently had surgery, they made him feel very comfortable and the staff were excellent.
    1 person found this review helpful 👍

  • 1/5 John C. 4 years ago on Google
    Not worth a single star. If you have a choice, go to another hospital
    1 person found this review helpful 👍

  • 5/5 MCT 2 years ago on Google
    I have to agree with the positive reviews given for Canterbury Hospital. i had my 4 babies there and the care I received was second to none! The staff were truly amazing (professional, caring and compassionate). I have since returned for 2 day surgeries and again, I cannot praise them enough. For a local public service it is fantastic! I have no hesitation in recommending Canterbury Hospital!
    1 person found this review helpful 👍

  • 2/5 Alana R. 2 years ago on Google
    Where do I begin...I had my baby there last year many of the nursing staff didn't wear masks in the ward and around my newborn, touching her / attempting to help us both. One even said, "oh I should wear my mask but I forget." This was in the heat of the Pandemic. Very unprofessional and quite frankly dangerous. Secondly I was appointed to see Geraldine the psychologist working at the hospital a few times after I was diagnosed with PND before and after my baby was born. She missed appointments, had me waiting for an hour in a hospital (in a Pandemic) only to then say she can't make the appointment that an emergency came up, she explained that she would call me that evening. She never called or checked up again. On the few appointments i had with her that she attended, I got called by several different names both on the phone and in person by her. The level of professionalism and care wasn't there.
    1 person found this review helpful 👍

  • 1/5 Bruno F. 2 years ago on Google
    The worst hospital I’ve been too. They kept me waiting 5 hours the first time. The 2nd they admitted me & were unable to provide me with cough syrup or nasal decongestant to help with my Covid infection. All they gave me was Panadol.. My cough was stopping me from sleeping, my blocked nose was preventing me from using my cpap machine and they didn’t seem to care. The worse thing was that I have epilepsy & the neurologist walks in, he has never met me & spoke to me for 15mins & tells me that I don’t have epilepsy but my seizures are pseudo-seizures, which amounts yo saying I have been faking me seizures. Avoid this place if you can, the doctors are useless
    1 person found this review helpful 👍

  • 1/5 Dying S. 2 years ago on Google
    I wish I could give this hospital 0 Star. Heartless nurses who provide pathetic service & spend more time talking to each other rather than attending to a person in severe pain and the accounts lady is v rude & ignorant. She has no clue what’s going on around her, and won’t pay attention to anything you say r ask. She charged us wrong amount due to her own fault & then said she can’t refund and she’s sorry?? Nobody goes to any hospital for fun, ppl visit hospitals if they are in pain & need help. Show some compassion & kindness. What goes around comes around.
    1 person found this review helpful 👍

  • 3/5 River L. 1 year ago on Google
    Not the best experience I've ever had at a hospital. Of course, wait times are expected, but the level of care shown by some nurses was abysmal and made the wait absolutely excruciating. Some were extremely dismissive, but others were much more helpful. The doctor that I was able to see was lovely, however, and extremely helpful, very attentive, and caring.
    1 person found this review helpful 👍

  • 5/5 Merryl N. 1 year ago on Google
    I was initially nervous after reading bad reviews, but was pleasantly surprised. I was extremely well taken care of and had everything I needed. This was an elective surgery and I went in as a private self paying patient. While the discharge conditions could have been communicated a little better, I was overall very happy with the care I received.
    1 person found this review helpful 👍

  • 5/5 Cheng Feng L. 1 year ago on Google
    I was dragged in due to another "self inflicted incident". Unfortunately I'm fine now. Anyway, yes this was probably the quietest and smallest ER I have been to (the Concord one was hectic AF). They also gave me a pair of nice red socks, since I didn't have any shoes on when they dragged me into the ambulance. The beef sandwich provided uses wholemeal bread, which was a nice bonus. I don't want to end up at the ER again, but if do, this js the place to go.
    1 person found this review helpful 👍

  • 5/5 John G. 11 months ago on Google
    Great staff, doctors and nurses. Be good to them, they're good to you. A hospital worthy of a visit if only for its excellent cafe, their coffee and egg & bacon rolls are awesome!.
    1 person found this review helpful 👍

  • 1/5 Muna M. 9 months ago on Google
    I’ve to wait for more than an hour in emergency ward and I went to ask them how long still I’ve to wait That reception short lady , no manner as well talking so rudely, learn first how to deal with patients.I will never ever go to that hospital in my life. I don’t want to give even one star. Such a worse day ever in my life. We are paying, we are not asking a favor as a free of cost. Mind it.
    1 person found this review helpful 👍

  • 5/5 Shrijana T S. 7 months ago on Google
    I do have any words how thankful I am and my family towards the whole Canterbury hospital team for the care and service that I received during my second child 's birth recently. I was at higher risk of pregnancy but the doctors kept a very close eye on me and they handled it excellently and my baby was delivered safely and even after my the delivery I was monitored very closely.
    1 person found this review helpful 👍

  • 1/5 Joshua D. 5 months ago on Google
    Good luck getting anything done! Drs were nice, possibly nicest Drs I've met but niceness doesn't make up for lack of facilities or funding from our government. Been twice with same symptoms over a 2 month period with zero outcomes except getting a smile from them on your way out. Afterwards bombarded me with emails for me to leave a good review. Punch it!
    1 person found this review helpful 👍

  • 1/5 Niraj Ratna S. 3 years ago on Google
    Horrible Service, been waiting since last 2.5 hrs. No sign of doctor. Visiting here for the first time with our doctors referral for my wife's check-up and its like taking forever.. absolutely below par service.

  • 4/5 Karen R. 4 years ago on Google
    Nice staff, medical staff before and after my operation were lovely and caring. The nurses are lovely and try their best to help patients out when they can.

  • 1/5 Sarda S. 3 years ago on Google
    Very very very very very very very rude customer service Particularly, The lady with blond hair who works there almost every day. She served me a cold food and when I asked for ketchup she was so grumpy and told me its 50cents.

  • 5/5 Juliana J. 4 years ago on Google
    Excellent service. Very lucky to be having my child here.

  • 5/5 Loulou 4 years ago on Google
    I have been 3 times to Canterbury Hospital in a span of 2 years. The 3 times were exceptional. Once a week in ICU and the staff were so caring and empathetic. Today I'm here with c guest pains. The doctor Louisa was extremely thorough. Whilst waiting for my results, I was cared for by a wonderful nurse called Terese. She was exceptional. Every time I go, the entire experience may be sad but the staff make me feel good. Thank you.

  • 3/5 H H. 3 years ago on Google
    Depends on the day. The admin staff in maternity are rude, they don't say hello, just hold their hand out for your yellow card. They are also indiscreet, talking about how they can't find my file for over 15 mins while I'm within earshot. It does not instil confidence. Nursing staff & midwives can be lovely or nonchalant depending on who is working on the day. Although I saw some of my notes and stats written on a napkin paperclipped to the front of my file... shouldn't this be written in my file??

  • 5/5 Alex P. 3 years ago on Google
    I and my mother have had procedure with Dr. Alice Lee. I have visited the hospital time to time for almost ten years. I love Australian public hospitals, but Canterbury is outstanding! All the team in Day Surgery is the best comparatively to any other! I say thank you to Dr. Alice Lee in person, all her team members and hospital overall! You are amazing people who stay the same even in hard time of coronavirus! You are the good example how the medical services should be in Australia!

  • 5/5 Gaijin 3 years ago on Google
    A large, sprawling hospital: difficult to find your way around. But staff are friendly and helpful with directions. I had a day procedure and was looked after very well: in my opinion the quality of nursing staff is better than in private hospitals to which I have been admitted in the past. Also very impressed with the anaesthetist.

  • 5/5 Rochelle P. 3 years ago on Google
    having had a bilateral knee replacement and spending 4 days at Canterbury Hospital I can highly recommend anyone needing surgery to have it done here. Every nurse, doctor, physio and occupational therapist went out of their way to make sure I was comfortable and ready to go home as soon as I was comfortable to do so. I can't thank them enough.

  • 5/5 Suzanne P. 3 years ago on Google
    I am so grateful to admissions staff and doctors who looked after me at Canterbury Hospital when I was taken to their emergency room late one night. They responded so fast to my distressing situation and got me breathing again. They understood immediately how afraid I was and acted with professionalism and compassion. Treatment was thorough and effective. This was about 4 years ago and I will always remember how these dedicated people helped me that night. Thank you.

  • 5/5 Philip B. 4 years ago on Google
    I would like to extend my gratitude to the staff. I was admitted promptly and the care I received was wonderful. I was a public patient and stayed for five days. Everyone, from admission to discharge were professional and caring. I know when one is ill it can be quite frustrating and scary. These health workers are not there for the money. They are there because they care. I can only reiterate my thanks for this hospital.

  • 1/5 Abdul s. 4 years ago on Google
    Reception lady was so rude and account manager was on phone and been waiting for 10 min for her call to end.

  • 5/5 Tamara G. 4 years ago on Google
    Very helpful and caring.

  • 2/5 shirley G. 4 years ago on Google
    Depends which department you are dealing with..

  • 2/5 Silver S. 4 years ago on Google
    slow service

  • 1/5 zahid m. 4 years ago on Google
    very poor staff no manners ho to behave .they charge for service which they did not provide. wait is so long

  • 5/5 Jack O. 4 years ago on Google
    Great staff , professional & thorough, understanding knowledgeable

  • 1/5 Tashi A. 4 years ago on Google
    very pathetic ,had to wait for 4 hours and no communication with doctor. very poor service . not happy .

  • 1/5 Mark P. 4 years ago on Google
    Easily the worst experience I’ve had. I had to wait over 3 hrs to get discharged from the hospital and when I repeatedly asked on a timeframe they said that it’s up to the doctors. Following this after 2 hrs I decided to get lunch and I told the lady to call me when they get my paperwork finished. 1 hrs passed and no one called and I decided to come back and see what’s going on. All the patients that came after me left before me and when I went up to the receptionist to see what’s going on with my paperwork they just snubbed me and told acted like the doctor was competing it while we were speaking. Following this the paperwork was on the table completed while the 2 high level nurses where sitting on top of the table having a chat. Just disgusting service and no care factor even though I was going in as a private patient and I’m technically paying there salaries and equipment. My stay was fine and everyone looked after me but when I was taken out of my room and sent to the nurses looking after the discharge lounge that’s when things started to turn into a joke.

  • 1/5 Massab A. 4 years ago on Google
    Very poor service waiting time 6 hours for emergency

  • 5/5 Karen W. 4 years ago on Google
    Excellent service for pathology collection. Thankyou.

  • 1/5 Mónica A. 4 years ago on Google
    Emergency room at night is ridiculous, I've been here for 2.30hrs and only two people were seen by the doctor... still waiting

  • 5/5 Tony S. 4 years ago on Google
    Excellent staff very understanding and compassionate although I’m very difficult to deal with when I’m in pain Highly recommended

  • 5/5 Aldarmunkh G. 4 years ago on Google
    People were so nice and the doctors were so skilled and nice. Loved them thank you.

  • 1/5 harrie J. 4 years ago on Google
    I wish I could rate this hospital 0.0000000000000.... The wait is so long that if someone was dying, we could have already finished crying over it by the time he would be called.. The doctor's are unprofessional and the nurses on the Reception are so rude and gossip about you and I can still hear them. I thought such hospitals don't exist in Australia... Bloody waste of time and effort

  • 5/5 Koko D. 3 years ago on Google
    Clean, Fast helpful

  • 5/5 Frankie J. 2 years ago on Google
    Took the kids to get their Pfizer vaccine today. Exceptionally helpful and patient staff. High level of organisation. Very strict about masking and hygiene so felt safe. Thank you to all the staff involved. See you again in three weeks.

  • 5/5 Diana W. 2 years ago on Google
    I had an operation a few months ago under Dr Nada and his team and I just want to say that everyone, from the nurses, anaesthetists, doctors, staff were all so lovely. They were professional but also caring and I was in very safe hands. Thank you for making something scary for me so easy and for helping me remain calm. Truly wonderful people at this hospital and I'm extremely grateful for their care.

  • 5/5 Jacob T. 2 years ago on Google
    I came here for an emergency visit as my doctor was closed and my condition could not wait. I found the staff friendly even though I’m sure they were busy and worn down. The doctor who saw me was incredibly helpful, answered all of my questions and gave me every confidence that I was being looked after. Thank you for your fantastic work team!

  • 5/5 AT 2 years ago on Google
    Decent parking space in the basement. Nice staff. I got my 2nd jab here and was only queue less than 15 mins. Staffs were nice and polite, the nurses were awesome. The jab went smoothly, I didn’t feel any pain at all.

  • 1/5 Shiva H. 2 years ago on Google
    worst hospital ever, my dad went here for a chest pain he had they told him they think its an infection and put him on huge amounts of antibiotics, within 4 days they took 21 BLOOD SAMPLES 21TIMES !!!! Just to end up telling him theyve put him on too much antibiotics after he was weak and not able to eat for days, my dad is now 10 times worse then when he went to the hospital and im absolutely hopeless on what the we can even do , very Stupid and inexperienced doctors very unprofessional they will tell u something different everyday, they play with lives here please dont send your loved ones!!!!

  • 1/5 Silvia V. 2 years ago on Google
    Long waiting time! Hospital very Run down. Seen better Hospitals in 3rd World countries. Staff not helpful you actually have to go up &ask for pain relief! "We don't have to guess we're the money is going certainly not towards Health Care "

  • 5/5 Aina M. 2 years ago on Google
    I went to get tested for COVID-19 here on the night of August 12 2021. Whilst the line was moving slowly, I was at awe with the patience and kindness of the nurses and the support stuff. They get so much verbal abuse from grumpy people, but they just smile, apologise and continue doing their job kindly, even if it is 1 am in the morning. As you have to queue outside, bring a warm jacket and a book to read while you wait. I got my test results less than 24 hours later.

  • 5/5 Miriam B. 2 years ago on Google
    I had my three babies at this hospital and received excellent care. Thank you to all the midwives who looked after me, I felt supported and listened to each time. I went with the MGP service for my last baby and the midwives did most of my visits at home, so good! I have since recommended Canterbury to my pregnant friends for their births and will continue to do so.

  • 1/5 Mr and Ms B. 2 years ago on Google
    Horrible customer service. If you get that gem Judy on the phone shes one of the most condescending rude and unhelpful people ever. If you dont want to work in customer service Judy find anothe rjob.

  • 1/5 Belal Z. 2 years ago on Google
    I would give -5 stars, the worst hospital ever

  • 5/5 Manju R. 2 years ago on Google
    What an amazing receptionist, nurses, doctors with great services. They really Care about the patience and help them with a great heart ❤️💕. Really appreciate their services thanks a lots cantabury 🏥 hospital teams..

  • 1/5 Jo 2 years ago on Google
    Horrible receptionist, rude and unfriendly without any compassion. I went to get a COVID test here and results are stuffed, there is no direct line to call for support, results communicated has been errored, I'd rather wait for the next day to get tested at a private clinic

  • 1/5 Muhammad Tariq S. 1 year ago on Google
    Worst experience ever. Hours waiting. Nobody turn up to help out. Staff doesn't care about patients. Better to avoid this hospital. It's just time wasting. The worst experiences with hospital. They did not bring any change for years. Disappointed.

  • 1/5 Md J. 1 year ago on Google
    This hospital charged for the pathology tests from my Former Insurance Company for which i have already paid upfront for, reminded them about the health insurance number of times yet charged from them and eventually got declined. Now they are chasing me to pay for the invoices which I already paid for. Pathetic Customer Service.👎👎👎

  • 5/5 mel i. 1 year ago on Google
    Massive thank you to the Staff, Nurses and Doctors today, for being so compassionate, caring and understanding with me. I suffer from very bad anxiety, they were so very kind. I'm beyond grateful their patience. Thank you. 🫂🕉❤️

  • 1/5 Jo J. 1 year ago on Google
    Terrible hospital. If you want to live don't go there,see a private doctor or help yourself. These people simply don't care but say they are overworked and need pay rises. Our tax dollars pay your wages and you don't run the hospital satisfactory to people needs. Sack them all and start fresh.

  • 5/5 Cassie G. 1 year ago on Google
    Thank you so much to the nurses and doctors in the ER today 12/11. My partner and I came in when my partner had heart attack-like symptoms (didn't end up being so, thankfully) and was seen immediately. The nurse who gave him an ECG was so lovely and chatted to him to keep his mind off of it, and even made him laugh. And the doctor looking after us regarding his ECG and blood test was also so kind and reassured us both. Everything came back clear but thank you so much to all the staff for their kindness, helpfulness and generosity.

  • 5/5 lisa g. 1 year ago on Google
    In our personal experience… The staff at the front desk, the Dr’s and every single nurse we interacted with were absolutely amazing, helpful, prompt, informative knowledgeable and supportive The student physiotherapist Michael was also incredibly helpful before releasing my husband from hospital. I’m sorry for the patients/people that had horrible experiences 🙏

  • 5/5 Y K. 10 months ago on Google
    I had the best day surgery experience. I was on the emergency list and everything was done before midday. Nurses and doctors are very caring, and special shout out to my anaesthetic team who were just absolute gems (I'm sorry I have forgotten your names) you lads were A++.

  • 5/5 _Fiona _. 9 months ago on Google
    Staff and doctors were all really nice. The waiting time wasn't too bad, they gave me a good talk about my injury and made sure i understood. Staffs and doctors were also really patient with me

  • 5/5 Donna G. 10 months ago on Google
    My 86 year old mum was brought in by ambulance, she was given a bed and processed immediately. She had a CT scan and X-rays with in one hour .. the care was amazing ! Thank you to the team 🙏

  • 5/5 Benita Upoko (. 10 months ago on Google
    🥰I was so nervous going in without my husband but I had the best experience… 💎Big thank you to the ladies in reception area 💗@antenatalclinic you both helped take my anxiety away and paperwork was a breeze. 🙏My Midwife Naamet so grateful for you Mama, I thank the gods🙌 for blessing me with your presence. Love love love XxOo 💯💖

  • 5/5 nakit t. 1 year ago on Google
    Have given birth to both my sons here. Can’t recommend enough. This isn’t my closest hospital but definitely my first choice! Mainly because of the amazing staff. Especially Persia my midwife! She is an absolute asset to the hospital. I’ve never met someone who is so caring about their job and passionate about creating an amazing experience. Also special shout-outs to Toula from the pain team, Dr Richie, midwife Barbra, midwife Jayda. And the entire midwife/ birthing unit / aftercare team. So grateful and thankful to you all

  • 4/5 Marivic R. 8 months ago on Google
    I had a generally good experience at this hospital. I specifically requested that my baby be transferred here because of its proximity to our home, and I'm glad I did. My baby stayed in the nursery care department, where a team of nurses provided good care. I stayed with my baby every night to ensure proper feeding, and the nurses were incredibly kind and supportive throughout the process. He had low sugar levels, which required attentive feeding. I'm immensely grateful to the hospital for providing us with a separate space where I could focus on his care. One nurse, in particular, went above and beyond by granting us access to a room with a comfortable bed. (I'll never forget your kindness- Thank you so much) This allowed both my son and me to get the rest we needed during those challenging and stressful times. Overall, I cannot express enough gratitude for the care we received at this hospital. The nursery care department, doctors and the provision of a peaceful resting space made a significant difference in our recovery and well-being.

  • 4/5 Joyce E. 8 months ago on Google
    For the second time in 5 weeks, my husband was transported to Canterbury Hospital Emergency with chest pains. On both occasions, we found all staff ( nurses , doctors, orderlies, reception staff) to be exceptional in their care, understanding, expertise and professionalism. The hospital facilities are clearly under funded, however the staff provide the best service possible. I was very impressed overhearing a caring young doctor initiate a conversation about the provision of aged care services and support to an elderly gentleman being looked after by an elderly friend, instead of just dealing with the immediate issue of a fall which took him to hospital this time. I would also like to single out my husband's nurse Eva, who would have to be the loveliest, entertaining and caring person- she made him feel very much at ease with her banter and care.

  • 3/5 Sebastian S. B. 8 months ago on Google
    its fairly good hospital, but its lacking professionalism in term of customer service care. you would be better not ask any questions because the reply doesn’t seem to match a hospital place. Hospitals are awful places; to be standing among other hospitals, you would need to hire people that are willing to help patients and their visitors. Not replying bluntly to their questions is one of the skills is lacking maybe its a good time of the year for the hospital to undergo a review to their own protocols. Its not too late for development. hopefully this review helps as its a common issue not a personal point of view.

  • 5/5 Bet S. 8 months ago on Google
    Paediatric nurse ADEOLA IS the best RN with children. Her warmth, kindness and humour is impeccable when looking after my daughter. Thank you for being so kind and efficient. She was the only one running around from patient to patient while the others standing around gas bagging.

  • 1/5 Yeddy (. 6 months ago on Google
    This hospital honestly takes way too long. I’ve been waiting 4 hours for a blood test result and I am still yet to get a response from anyone. Please don’t go here unless it is a really severe emergency. After 5 hours without a result, the doctor then comes out and -asks me have you been provided a urine test which I wasn’t provided then his face looks embarrassed and proceeds to grab me one. Now I have to wait even more additional time for that unrine test to come back. Honestly Canterbury Hospital is the worst hospital, no one knows what their doing.

  • 5/5 joh331 6 months ago on Google
    The staff at Canterbury Hospital saved my life twice when I suffered dangerous sepsis infections. Everyone was always kind, efficient and professional.The focussed care I received was more than I could’ve ever imagined. Sure, it’s small, stretched for staff, beds and high technology somewhat. This is a small local public hospital, it doesn’t have the resources and assets of much larger operations. We should accept this and give credit and acknowledgement to this tremendous health service for how effectively and caringly they deliver results. Thanks again everyone at Canterbury Hospital, you guys are my hero’s !

  • 1/5 Fiona F. 4 months ago on Google
    Went to hospital for a wrist injury, Have a radiologist report that says I had a fracture. Was called a drug user by the ED doctor for asking for more pain relief. Had 5 X-rays in total that missed a severe dislocation of the wrist that, after sitting in plaster for 7 weeks, required part of the bone to be amputated. Most disturbing of all was a letter from Michael Morris (General Manager , Canterbury Hospital) who stated that “the care and treatment received was appropriate for the injury.”

  • 1/5 Mr C. 3 months ago on Google • 1 review New
    This hospital has nothing but rude unprofessional staff that treat the elderly in a very bad mannerI have witnessed this in front of my own eyes. The staff do not care about the patients as I am speaking about not only my family member but everyone in this hospital They don’t care about anyone they treat them like dogs. These nurses need to be dismissed or retrained if they do not like their job get out of there. don’t treat patience like dogs this hospital needs to be Closed and reopened with new staff and management.that appreciate there job. This has been going on for so long now and nothing has been done..I’ve had enough of this hospital nothing but lies and dishonesty. How can these nurses and doctors operate when this is happening ?So that is why I advise anyone reading this find another hospital this hospital should be called Canterbury jail that’s what the patients are getting treated as disgusting makes me sick even typing about this matter
    5 people found this review helpful 👍

  • 1/5 Ellie 2 months ago on Google • 2 reviews New
    Being my local hospital, and have been going for years since a toddler - it’s safe to say the hospital cares more about how it looks, than how to treat their patients, hence the millions of dollars they’ve spent to “improve the quality of care”. The most recent visit, I presented to ER with high fever, body aches, fatigue, shortness of breath and violent coughing - was advised by the doctor “We don’t know what’s wrong with you” and told to follow up with a doctor in a couple days. Not to mention, I had arrived at 9AM and left at 5PM. Later that evening, the symptoms have worsened - I went to another hospital outside of area, and was advised it was pneumonia! They prescribed suitable medication - and took necessary steps to ensure I was okay. In other words, do not visit unless you want to suffer in pain, your time to be wasted or deal with grumpy, depressed admin workers. The only ONE good thing about the hospital is one of the ER nurses, I think her name was Dani - she’s super nice and caring.
    2 people found this review helpful 👍

  • 1/5 Regina F. 1 month ago on Google • 2 reviews New
    The comments in the maternity section are terrible! I feel terrified at the idea of ​​giving birth in this hospital, even though it is the recommendation of my doctor, who keeps telling me that I will give birth in the private section with a private doctor and that I will be under his full care. I want to ask about the experience of mothers who gave birth in the private section. Did they suffer from the same bad experience that mothers went through in the public section? Was the care staff the same? I don't see the need to save money if I'm going to receive the same horrible treatment. I gave a star because I do not want to give any evaluation of the hospital. I just want to get an honest answer that makes me reassure and feel safe.

  • 1/5 Ahsan S. 2 months ago on Google • 2 reviews New
    Worst service of the hospital I have ever seen. Waited for 1 hours in emergency just to get bed and check up. Doctor was not available for more than 4 hours to come and visit at least. Nurse refuses to do a dressing my wounds because Mr. Doctor needs to check first. For my severe pain, they just gave me Panadol. I should’ve gone home with pain relief ointment instead.


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