we heard a lot about the "quality" of service offered at Mater hospital and thats how we selected it for our first child. Little did we know that all the hype had not much to offer. dont know if it was staff overload or any racial profiling by hospital staff but for sure the service was horrific. 1. noisy rooms - just after delivery, we were left in a room with all ongoing renovation activity happening upstairs. when we asked tbe staff, they said nothing could be done about it and we should have read the memo they sent a few months back. this was post a 15 hour labour and delivery exhaustion. 2. poor hygiene - there were several instances when the hospital staff refused to change blood stained bedsheets even after requesting them for it for hygiene concerns. only after repeated asks, did we ever had those done. 3. the lactation consultant - kept asking for her to see me. many failed attempts and kept getting told that she would see me subsequent day, when no request was ever placed. had myself walked up to the nursery team despite all exhaustion but got sent away as the lactation consultant had other priorities and was never informed about it. 4. NSW government maternity bag - again, not provided till almost coaxed for it several times. 5. rude staff - although some staff were quite polite and hardworking, many almost kept shooting passive aggressive comments as if asking us why were we even there. motherhood is a beautiful time and you want to savour every moment of it with your newborn and family. On the contrary, we will reminisce a hospital, which for all its glorious credentials, just tested our physical endurance by making us chase them for every basic request.

We had our baby girl (first child) last week at Mater and the experience was wonderful. First of all the birthing suite were very newly renovated (some pictures included) and the hospital rooms were nice too. We were unfortunately placed on level 2 (rooms are a tad older and no flat beds for dad but I did manage to get a lie flat sofa chair ) instead of level 3 maternity floor but the experience was equally good. The midwives were awesome! They were knowledgeable, experienced, friendly and professional ! They looked after my wife so well and I couldn’t thank them enough. Thank you again Mater Maternity !!!

Me and my wife have our first kid in Mater Hospital, all of the midwives we met there r all super kind and warm , most importantly, we felt that we’re taught everything we need to know before we left the hospital! That makes us confident to raise our kid even it’s our first time ^^ Facilities in Mater r very high quality, they got all u need! Room service every 6:30am to 7pm all u can eat! Highly recommended 💯 if we got chance, will definitely come back to have our 2nd child .

A nice hospital in general. Maternity rooms aren’t exciting and the bathroom floor looked dirty. Mentioned it to the cleaners but when so got back in, it was the same. My child has jaundice and it was elevated. They told us to go home and come back the next day for tests and that the child should be fine. We persisted to stay another night, what’s the point in coming back and being admitted again??? Oh, that’s right, new fees out of pocket. Lo and behold the child is at a dangerous level and we sat at the hospital for 3 hours to be told that and then made to wait whilst they re-admitted the child again. There is care but not a whole lot. The wards at the time were not even full. I’m quite disappointed as the first child birth had its own issues and again, the hospital wasn’t very accomodating. I didn’t review then as thought it may be a one off but this last episode has left me furious and distraught. No wonder post natal depression exists. Thank you Mater Also, did I mention how long it took to get the tests, get the child under a light, go through the admission process…. Ridiculous

Such a very racist reception. I went there just to drop my online order to the customer. Before that I call my customer and wait outside. My customer ask me to meet him at the front of reception. I just go inside and wait my customer come down to pick up food only a few second. Suddenly old man on duty at reception talk to me and ask me to take out helmet. I know maybe that’s my mistake but can talk to me nicely no need to talk on loud voice with your annoying face make all people look at me. I went there so many times drop online food order from customers. Never ever happened this situation. Maybe today is my bad day. If don’t like online food rider just put the notice attention to all patience staff and all people don’t make any online food order. Easy!

An absolutely wonderful private hospital, with fantastic care, facilities, food, and Catholic pastoral care (for those who want it). The birthing suites are new and well equipped, including a large tub for those who would like a water birth. During our stay, we were accommodated in the older and newer parts of the hospital, including the premium suite that has a double bed and city views. All of our rooms were clean and well sized, with generous ensuites. We stayed during a COVID-19 lockdown, so we were encouraged to remain in our room. The lovely nurses helped to make this a peaceful and pleasant experience, despite the isolation, as well as the ability to order quality food at any time from 6.30am to 7pm from a large, generous and delicious menu. Highly recommended.

As a first time mother I had such an awful experience at the Mater from: 1. Entering the birthing suites - where the staff were jaded and rude towards husbands and partners (literally throwing compression socks at my husband saying ‘be useful’). 2. Rudeness towards men - the midwives would make snarky comments to my husband and other husbands saying they are all unhelpful and lazy. One night, when asking a mid-wife to assist me, the mid-wife said ‘why is hubby sleeping? He should be helping. I bet he can hear me and is pretending to sleep’ . 2. Unhelpful and Unavailable midwives - when pressing the button for assistance - no one would attend the room for an hour at least on every occasion. We observed the midwives were going around admitting and discharging patients, but not actually providing or focusing on midwifery. This was very upsetting for me as a first time mother. my husband and I felt we were just left in a room to figure it out for ourselves despite paying to be in a private hospital; where there should be assistance and resources. Also I asked to feed my baby formula as I was worried about my supply. I decided myself to combine feed until my supply came through. The mid-wife became very hostile telling me they do not encourage this. She left the room and then returned throwing the formula and a consent form onto my bedside table. When asking what I should do, she said ‘it’s on the form’. I had to read to confirm the formula quantity and frequency as the staff were not being helpful. Also as I was combine feeding I asked to see the lactation consultant (another service allegedly provided by the Mater). The midwife told me the consultant will see me when she has time. in the meantime, she spoke with the consultant herself and was told everything I’m doing is fine. I never spoke to or saw the consultant once during my admission. 3. Politics amongst staff members - when we received any advice from a midwife on breastfeeding/swaddling, another midwife would later see what we were doing and ask ‘who taught you that?’ and then told us not to follow that advice. 4. Confusion with classes - we wanted to bathe our newborn and attended the room where the bathing class was to take place. When arriving, on two seperate occasions, we were informed the class was cancelled as the mothercraft was not available due to COVID. A mid-wife said she would assist with a one-on-one bath and to buzz her when we were ready in our room. When buzzing the mid-wife, a lady attended the room after some time, angrily informing us she’s the mother craft. She told us to call the appropriate number to book the bath (strange as there was a designated class time which didn’t go ahead twice), further delaying bubs first bath. 5. Cleaners - the cleaners came on only 2 occasions during our stay. Bins were overflowing with dirty diapers etc. when asking staff to call the cleaners, nothing was done about the issue. 6. Expensive Parking - unlike other hospitals, there was no daily rate or set fee for parking during a patients admission. The parking was ridiculously expensive (over $400!). We had such an awful experience as first time parents that we asked to leave a day early. I would not recommend the Mater as none of the services you would expect were provided during our admission. other couples appeared to have the same experience abs just wanted to get out of there.

I'm so happy I chose the Mater Hospital to have my surgery. The nursing staff are so caring and I felt they really did a wonderful job. Also the fact you can order you meals when you liked, and choose what you feel like, rather then just having meals delivered at certain times is great. It also drastically reduces food wastage, which I feel very strongly about.

Had great 5-days stay after my delivery. Mater really has the best postnatal care, and I felt like staying in a hotel instead of a hospital. All staffs are very friendly too. But be prepared it is a private hospital, you will incur quite a bit out of pocket expenses even if you've purchased the private insurance. Will recommend people to go to this hospital for their maternity service!

It is hard to write a review of the Mater in North Sydney that does justice to the level of care and excellence at every part of this remarkable hospital. I was admitted after a life-threatening cardiac event and firstly was impressed that even late on a Friday afternoon, the whole team was on the job and provided the best evaluation and care. The remarkable thing is that from the wardsmen, to the nursing staff, cleaners, doctors and those involved in imaging, I received top quality care, compassion and interventions that saved my life. It is hard to build a system where every part of it is outstanding: those who greet you, volunteers who visit, chaplains, cleaning staff who take pride in their work and the nurses, doctors and professional staff who clearly have a mission of excellence in care. All this has not come about by chance but from a long-standing commitment to the hospital's mission. This is simply stated on the hospital website: "We bring God's love to those in need through the healing ministry of Jesus." Truly, this mission is one that is being achieved by this hospital every day.

The nursing staff here are absolutely amazing. Compassion, patience and care was shown to me when staying at Mater. I never want to be in hospital, but if I ever need to be again, I sure hope it's Mater.

Day surgery yesterday, excellent and professional service from all staff.

I had to come to the hospital for a number of years for various treatments and services. The staff were always caring and supportive. I can only praise them for the assistance they provided.

I cannot recommend this hospital's birthing team, unit, and maternity highly enough. From antenatal check ups to delivery, all the way through to recovery, the entire experience was exemplary. I have never met such dedicated, informed, warm, competent, and skilled midwives, nurses, and doctors as those we came across throughout our pregnancy journey, and highly recommend them all to anyone looking to have a positive birth experience. We absolutely loved our stay there - so much so that we were sad to have to leave and go home at the end of our recovery. The maternity suite made recovery more like a hotel/resort staycation, and the food was superb. We felt so at home, and left feeling so much more prepared for parenthood than we did when we first went in. Thank you, to all the staff, from SanMich and Luca. We can't wait to see you all again hopefully for baby number 2!

Exceptional hospital, care, service, staff. It's run professionally and is extremely organised. As a patient you feel cared for and in safe hands. I would recommend the Mater hospital. Also the food is great! You can order what you want when you want it. It's fresh and tasty. :)

Staff are very professional, attentive and caring. I would recommend this wonderfully run hospital to anyone seeking health care pf a high standard.

I had an absolutely incredible experience that I will be forever grateful for. The staff members were not only extremely kind, but also incredibly knowledgeable in their field. I want to give a special thanks to the midwives Michelle and Hayley, who were not only amazing people, but also true professionals in every sense of the word. On a side note, the food provided throughout our stay was exceptional, making every day a delightful culinary experience, so thank so much for the people that we couldn’t see cooking for us, but we could definitely taste their care.

Poor care. Staff complaining about each other. Wouldn’t recommend this hospital.

I can’t speak highly enough about the wonderful care my family received when I had my baby at the Mater. A fantastic admission process, comfortable stay with great attention and care from the nurses and the whole team. We really appreciate the high level of care and have no complaints at all!

I was here for three weeks having a major operation by Dr Sandroussi. I have been in several hospitals since as both patient and carer and I hold the Mater as the gold standard. Dr Sandroussi is a life saving legend and the nursing staff are just marvellous, very professional and caring. The hospital internal environment is very comfortable and peaceful. If I need major treatment again this is where I would prefer to be.

Nothing but praise for the incredible staff at the Mater Hospital. Absolutely everyone I have dealt with from pathologists to surgeons and from midwives to the Special Care nurses have been warm, professional, highly competent experts in their fields. In over three weeks of daily dealings with this hospital, I have absolutely no reservations or complaints. The people who work here are truly extraordinary and I will be forever grateful for how they have looked after myself and my family through stressful times.

A high quality, private hospital convenient to central Sydney. I was admitted for a procedure and two nights stay and I cannot fault the place: medical expertise, admin support, facilities and catering were all outstanding. I knew I was in safe hands during my unexpected hospitalisation; starting from my first consultation with a specialist, my admission, my surgery and aftercare on the ward through to my discharge. I found the admin excellent in managing my short notice admission, 48 hours after diagnosis - though they are also super efficient at getting the bills out, even before you have crossed the threshold.

Thinking of having a baby? Well this is the place to have it (from a guy's perspective that is). And, if I had my time again, it's probably where I would like to be born. There are rooms where partners can stay with new born, the food is good (yes, I did steal the odd morsel from the plate of my recovering wife), and the nurses and general staff are informative, caring and helpful. Mum can attend a swag of classes while she is held up there: baby washing, breast feeding, managing baby sleep, etc. The hospital itself is clean and modern with a couple of coffee shops too. One of the highlights that the maternity ward puts on is a twice a week High Tea for visiting families to spend time with mum and baby. It's a smorgasbord of cakes, pastries finger sandwiches and hot canapés with decent coffee and tea served on china. Best of all, on your last night you can have a date night and leave the hospital while baby is looked after by one of the midwives in the nursery. Tip: If you don't like the room you are in, ask if there is a better one. Chances are that (especially if you are polite to the nurses and staff), you will get a better one once someone has checked out.

Thank you so much for helping me with my broken hip. Special thanks to Georgia for helping me through this dark time

If you are planning to give birth at the Mater please reconsider it, the service I had here was definitely not good and I keep receiving different information from different midwives.I'm so confused what should I do or not to do!

Amazing experience at The Mater Maternity Ward. The midwives were amazing, and are superstars in my eyes. They work long, hard hours and still have a smile on their face and willing to do all they can to assist you as a new mum and partner. Highly recommend. Thank you Mater team! Special mention to Libby, Meg, Anna, Elizabeth, Rachel, Kristen, Pip and the amazing team in the SCU X

Went through a hysterectomy at the Mater. Received a text msg the day prior for admission time and it was 1.5 hrs between checking in and being taken in for surgery. Staff were friendly and professional. Private room was clean and well set up. Nurses were caring and lovely, handovers were done well, communication with myself as a patient was effective, room service was good and efficient. On site cafe and pharmacy good and the healing garden was a lovely break for my parents visiting while I slept. Great experience

I was admitted as a private patient for ACL reconstruction. I arrived at 5:45am and went to the day surgery room on level 2. From this moment onward the process was almost seamless and I was cared for by kind and compassion people the whole time, including the reception staff, patient officers, orderlies nurses, physio etc. Initially I had to fill in a bunch of patient consent forms etc. after a short wait I was then called by Nurse#1. She took my height and weight and then welcomed me into a private room to take my blood pressure, heart rate and temperature. Afterwards I was escorted to my bed in the pre op room and given a bag for all my belongings and a gown to change into, I was also offered the use of a clean and tidy toilet in a nearby bathroom. I then had a discussion with the anaesthetist who would be caring for Me. I changed into my gown, put my belongings in a bag and an Orderly (I think his name was Dom, apologies if that’s not correct) assisted me in tying the gown. I was directed to lay on the bed and the orderly gently shaved my leg and prepared it for the procedure. I was then greeted by the anaesthetic nurse who covered me in a warm blanket to keep me comfortable. I was then wheeled into the anaesthetic room just outside the surgery room doors. Then I was prepared for anaesthesia and the anaesthetist and nurse were professional and caring the entire time. I was even given another warm blanket as that area of the hospital is quite cold. I experienced no discomfort and have no memory of the surgery. The next thing I remember is being back in the post op room. Where Nurse#2 (Donna) continuously checked in on me, delivered me food and made me a hot chocolate with milk as I don’t drink apple juice or lemonade. Again very caring and professional. Thanks Donna! Then I met the physio (so sorry to have forgotten your name). She was great. Did some movement tests and got me up and moving etc. Donna then handed me over to Nurse#3 (Diane, the afternoon shift nurse). Diane was fantastic and prepared me for discharge. I waited in the discharge lounge to speak with the surgeon. After speaking with the surgeon the orderly(Dom?) assisted me into a wheel chair and took me to get my prescribed medications. Afterwards I was wheels straight to my car where my wife was waiting at the front door. All before 1pm the same day. Thanks again to the whole team Reception/ patient officer Nurse#1 - sorry to have not remembered your name. Anaesthetic Nurse - I’m not the best with names Orderly - Dom? Nurse#2 Donna Nurse#3 Diane Physio - forgot your name too, sorry! Anaesthetist - Dr. Michelle Mulligan and her team Surgeon - Dr. Keran Sundaraj and his team. Special shout-out to the people I didn’t meet, like the laundry services team, catering and facilities management team. Altogether, you provided a great care experience and I wouldn’t hesitate to return or recommend you to a friend. Also, praise the Lord for a smooth operation and no complications!

If you get Dr Sam Birch or Dr Belinda Gray for a cardiology appointment, i urge you to look for anyone else. They have zero sympathy and doesn't know what to do when the 3 options in the medical textbook don't have any results. Had extreme breathing difficulty and both didn't seem to care the slightest, only spoke about the results and that was it.

Had our first baby here last week, what an amazing hospital. The maternity ward was out standing, fantastic nurses and midwives who go above and beyond despite their patient load (special shout out to Maree, Anne Marie and Yvette!) For a hospital, the food was quite good - you order on demand and meals are made fresh. Overall, I had a great experience especially as a first time mother. Thank you again.

If you have to come to hospital this is as good as it gets. I love the chapel as you enter. There is a great coffee shop. All the staff from the united nations were very caring. A special place.

My mother in law was in The Mater for 3 weeks receiving cancer treatment and I can't say enough good things about this hospital. The grounds are beautiful, including 'the healing garden' where you can sit with your family or friends outside but in privacy. The food isn't like regular hospital food.. it's on demand like in a 5 star hotel. There are no set meal times. You just choose food off the menu and it's made fresh for you and delivered. Family can eat meals with you for $22 which is very reasonable considering the quality of the food. The nurses are fantastic, so kind and seem to go above and beyond for make a patient smile.. like when we were allowed to bring our dog into see his "Nana".

I’ve been to 2 private hospitals n 1 public at RPAH. RPAH public had the most efficient and caring nurses, no joke, but in the health system, free is better. The Mater made me feel like as if I am paying a team of rude bosses to get rid of me asap..... the 1 star only goes to my surgeon DR Sue Valmadre, she is such an angel. But the hospital itself, I am sorry but I don’t think I’m coming back. 1. Bed sheet are filled with black n colorful stains :) no one really cares but you are passive aggressively forced to lie on it 2. My birthdate was mistakenly recorded everywhere even after 4 corrections over the phone, through text message, online and at admission - not rocket science :) 3. I was asked to arrive at 8am, by the time paperwork was done at front desk, it was 8:50am :) information re medical history was previously answered in detail on Mater website, as well as the anesthetics website, and at the front desk, same questions were asked again - patients are also customers, their time is spent to earn the money they pay for private hospital Service, not to be wasted in such a manner due to poor information management and ineffective systems. 4. I was triple confirmed that I would be staying at the hospital overnight, once on the phone, once at the admissions front desk, and once with the nurse before my surgery. So I had 2 bags of clothing n toiletries with me to prepare for this stay. By the end of the surgery, I was told that the room was taken, I’m no longer required to stay overnight, and even if I request to stay ( private room which I’m prepared to pay ? for), it will not be possible as it’s too difficult to organize the room for me again :) 5. 20 mins after I woke up, my caring nurse was ordered to move my bed to another area where my vital signs are no longer monitored, as the unit was too busy and they needed to vacant my spot to another patient. Soon after that, I was rushed to get up and leave, on the way I was give n a bag for me to vomit in - when I was under the care of a public hospital at the RPAH, I was made sure that I stayed long enough until I say I feel comfortable to go home, what a contrast! Wonderfully shocking experience:) money well spent !

Loved our stay at the Maternity Ward when our bub was born. All the midwives are really helpful and compassionate.

Had surgery last week, wonderful staff, excellent facilities - Definitely recommend this Hospital =) Very Happy

A truly excellent experience. Every staff member was delightful, courteous, extremely helpful and nothing was a bother. My room and meal was also excellent. Thankyou Mater Hospital

I love Hospital Mater

I recently was admitted to The Mater for a medical procedure. I was seen first thing in the morning but had to stay overnight for observation. All hospitals have expertise and a level of care but The Mater has a large degree of KINDNESS.......yes KINDNESS! The doctors were attentive and so were my nurses. I have been in this hospital before to have a pin put in my broken arm and the same level of kindness was there. I believe that the staff at this hospital go out of their way to make their patients feel a high degree of comfort while they are there from the time they are admitted to being discharged.

I had day surgery there last week. It was the most involved surgery/hospital procedure I've ever had. I really couldn't fault the care I received. At other hospitals, I've always come across one or two people who were 'having a bad day' and at the Mater everyone I had dealings with could not have been kinder. They were busy, but one nurse still took time to listen to my tearful post op ramble. The Mater maybe the other side of Sydney for me, but worth the travel.

Did not have a good maternity experience at all in 2014. I think this hospital is overrated Everything was anxiety inducing from the moment I arrived Unsupportive midwife in labour ward. After baby was born they got her birthweight wrong which we did not find out until check out. This meant our baby was incorrectly treated as low birth weight for gestational age and as a result was made to give formula and experienced hostile pressure tactics from midwives around feeding. Night nurses were lovely and a welcome respite from the day midwives. Was constantly interrupted so rest was impossible Paed sent to room missed tongue tie (which was probable cause of feeding issues) Never received a real apology for baby weight stuff up. And I’ll never know what she did weigh at birth, but at 5 days old she weighed 2.9kg so I’m pretty sure it was not 2.5kg For baby no 2 went to NSP and had nicer experience

My husband John was recently in care and was overwhelmed by the level of care and concern shown him while in McQuoin Ward. Without exception, each member of the caring team was exceptionally kind, concerned about his welfare and health, and many went the extra mile - for example filling his script at the pharmacy as he may have had to leave out of hours. The nurses were gentle and wonderful, as were the cleaners and catering staff . Thank to so much to all - we don't think royalty would have been looked after as well only a few decades ago. You are an amazing team!!!!

Attended Pathology ~ the hospital staff throughout were so friendly and helpful, guiding me where I needed to go without me asking. The nurses in the pathology were so lovely!!! Put me right at ease and looked after my welfare. Had a great experience, thank you!🌻

The nursing staff all deserve gold medals. They are so kind and lovely and made me feel at ease. They work so hard and give the highest care. Sapana, Ruth, Mia, Celine, Hannah (anyone I forgot to name !) a special thank you ladies :)

Nice hospital with chapel, comfy room. Friendly staffs, service good, meals good. Tks to Dr. Sy and all the nurses of Ward 215

Our experience at Mater was fantastic. The care provided by the midwives and nurses was beyond our expectation. The midwives at the birthing suites were so calming and reassuring. I highly recommend going to the classes. The baby bath class helped increase our confidence in bathing our baby once we were back home. The night nursery was so helpful too! Our breastfeeding journey would not have been what it was without the guidance of the lactation consultant Trish. Special shout out to Karen in special care nursery who made such a difference in our short stay there.

Attended day surgery for a procedure under the care of Prof Anne Duggan. From admission through to discharge was faultless. An absolutely lovely team who made a not so fun procedure run as seam free and comfortable as possible... and almost enjoyable day out. BONUS: was a beautiful view to face whilst recovering.

I was admitted for an elective surgery and could not recommend my stay at the Mater enough! What really shines at Mater is the thoughtfulness and care that the nurses and staff provided to me throughout my stay. I would like to thank Tomika, Heather, Kenny and Alyssia for their incredible assistance and the care that they provided to me. The nurses really take the time to explain what they are doing and are attentive and helpful during their shifts (even during late nights or early mornings). The little gestures that they do just to get you to be a little more comfortable really leave a mark on you. Additionally the room service offered at the Mater provides a wider selection of meal options to choose from compared to other hospitals and the ability to order a variety of meals or snacks during the day when needed. The kitchen staff are accommodating and can assist in scheduling your meals as well. Highly recommend the Mater!

We had our first baby at the Mater. Our OB gave us the choice of delivering at the Mater, NSP or Northern Beaches. I’m so glad that we chose the Mater! The nurses and midwives are so caring and knowledgeable. As first time parents we learnt so much from the Mater midwives. All rooms are private, and have a space for your partner to stay, and the room service menu caters to all tastes.

A well established and very reputable private hospital that’s looked after many a celebrity. They have an incredible obstetrics department with incredibly sought after OB/GYN doctors. I only wish they renovated their maternity ward rooms as patients pay a lot of money to be looked after by this hospital yet their birthing rooms are old and dated and quite small compared to other private hospitals.

No private room offered, post vaginal surgery and Ive got men and husbands of other patients walking in and out, im in a hospital gown and no privacy to toilet without strangers as an audience. Very disappointed, never felt so vulnerable post surgery. Rooms couldnt be more small and claustrophobic. No where for visitors to sit. After all the positive reviews I expected alot more. Im supposed to be staying overnight and im about to rip the cannula out myself and walk out

I went in to have my hip replaced mid June, I was impressed by the exceptional staff I encountered. From reception till being discharged everyone I met were not only very professional but showed genuine care, and all with a friendly smile. They made the whole experience a lot less stressful. Thank you.

Great great service!

Great, friendly staff. Excellent facilities and comfy rooms. Parking is OK but drveway has way too many bumps in it.

My daughter was admitted for an elective surgery and we received the most amazing, caring and genuine care from the start at admission right through to discharge. The meal options were fabulous, the staff were friendly, helpful and treated my daughter beautifully; putting my mind at ease. The facilities were clean and well maintained. I have no hesitation to recommend the Mater to anyone looking for this type of care and service.

Just visited today for surgery on my knee - just sensational bedside manner from everyone I dealt with. Recovering well at home and very happy with the surgery and overall treatment I received. Highly recommend their services!

The best hospital! The level of care provided was amazing! The staff are the loveliest most compassionate people! Highly recommend this place! They made my short stay comfortable

Horrible hospital. Made to sit in the waiting room for hours while pregnant with breathing difficulties and chest pain Not the first time I have had issues. My son was refused medical attention in the past as I refused a Covid test. Absolutely appalling.

Just spent the night there after Surgery, everyone was was so nice and made me felt really cared for when I was nervous for my first procedure. Celine who checked me in and discharged me was so lovely, for a hospital experience it really was a pleasant one, thanks so much to the lovely doctors and nurses there.

Thank you to all the great nurses and staff who helped me through my rough time during my stay at this great hospital. I had a Distal pancreatectomy & splenectomy via Robot surgery on the1st March 2019 with Dr. Mittal. I highly recommend it to anyone who wants privacy and comfort with amazing service and great food too.

Mater maternity hospital provides excellent delivery of your baby as well as providing you with the best midwives to help you (mothers) and your baby. They help you develop all the skill sets such as breast feeding, bathing and baby massage to help you look after your baby after discharge. No doubt their reputation is their professionalism, facilities and high quality services and for this they get 3/3 stars. The maternity suites are top notch large and spacious. The recovery rooms where you stay either 3 days for natural birth or 5 days for caesarean are disappointing. There are two types off rooms, twin share or single private room. Fortunately we got a single private room, but the weekend we were in was at it’s capacity, which sent us to level 1 along with other non maternity patients for the first two night, which is a bit inconvenient if you need to use facilities on level 3. All rooms have a private bathroom, but the room itself is tiny, cramped and outdated due for a renovation. One disappointing thing to mention and we were absolutely appalled was that in the middle of the night, one of the midwife came into the room and took the chair/bed back upstairs while my wife’s mum was sleeping on it! We informed the midwife that was looking after my wife and they were shocked in disbelief. A complaint was made to the manager and I hope it won’t happen to any other patients in the future. Moving forward, food at mater Is a shocker! Don’t expect anything big or delicious, it’s purely hospital food. The only thing my wife and I enjoyed was the high tea, being a sweet tooth I went straight for the desserts! Lastly, the midwives did a brilliant job looking after my wife and baby, we were impressed with their knowledge and years of experience to help newborn parents going. Their professional advice is something you can take on board or as a starting point for you to further develop. Take advantage of the nursery at night to help the newborn parents relax and recover, but the baby does comes back every 3 hours for feeding. Its your choice which hospital you choose. All the best and hope you have all enjoy Mater.

Always well looked after at the Mater. Great nursing staff

Fantastic private hospital

The staff seem to only exist at the extremes - either friendly, professional and courteous - or grumpy, belligerent and inept. Sadly on my latest visit, I seem to have largely dealt with the latter. To make matters worse, their billing department is utterly useless. I should not have to be chasing them to settle my account. They billed my current account payment to a previous admittance and then told me I had a credit?. Three weeks (and multiple phone calls) later, the matter is still unresolved. There are better private options in Sydney that actually put an emphasis on care AND client service. Go elsewhere and avoid the headaches.

We had a great experience from the beginning till the end. Nice rooms and friendly staff. We highly recommend it!

Poor man died because of slow action taken by hospital. I know which hospital I'm NOT going to... Later Mater!

I am still recovering in Mater, and the doctors (Dr Pope and Dr Poon), the nurses and staff have been fantastic. The service and professionalism is outstanding in Mater, and I recommend this hospital very highly.

Wow! How nice are all the staff from all departments. How great are the nurses always happy, attentive and caring. How good is the room service catering with wine for lunch and dinner. I have been here for the best part of 3 weeks after dislocating a new hip. Not advisable. Very painful. Ended up in ICU twice and everyone is so professional and they listen to you. I was visited by Prof Vale every morning as an example for his student heart and cardiologists. I needed a holiday 5 Star and I got one without the swimming pool or sun but everything else made up for that. I just can’t say enough about the Ryman and Mcrone ward nurses.

I have experience both care at Mater and now RNSH public and next time I will definitely be going public. The Mater has antiquated processes and systems, if you are having or expect any complications with your pregnancy do not go here! I now have a baby born at 28 wks still in intensive care at RNSH as the Mater don’t have the facilities until they are 32 weeks (which I knew) but 6 weeks later i’m still having to chase them for my booking refund promised as 10 business days. Somehow the fact that their revenue department is in Queensland is an appropriate reason for the delay as well as a previous Mater admission in June for something not related to giving birth. We are now at the end of August and it is 2019. I have been told agin I have to wait another 10 business days. When I was admitted for an emergency back in July despite my previous admission and my OB being based at the Mater they did not have any of my records on file so it was up to me to tell them my history given that my OB was on holiday. Shocking and thank god I was transferred to RNSH. Having now experienced both, the single rooms, the birthing suites and the care are actually better at RNSH. The food yes definitely much better at the Mater but that’s about it in my experience. The Mater totally not worth the money in my opinion

Yesterday I got a day surgery and I wanna thank Donna. Thanks for her kindness. She gave me a warm blanket immediately when she knew I feel cold. After I awake, She was so nice and helped me a lot. Thank you Donna! Hope you will see my words.

my dad died here, bad hospital

Great service. Very caring, knowledgable staff. Lucky to have professional services like this

Most staff were lovely but the woman on the front door doing Covid checks & “assisting patients” is an absolute Brut! Made me feel like a criminal, I understand we are in a pandemic but when dealing with people who are obviously attending the hospital for either care OR to care for others, showing a little heart would go a long way. Horrible human!

This is a great school

Thank you my welcoming nurse Maree & lovely nurse Roberta from recovery unit & my anesthesia nurse whom I can’t recall her name being a little high for being so caring and thoughtful of me during my day surgery yesterday. Thank you 🙏🏻

Amazing group of incredibly talented and caring people. I recently has surgery at the Mater Hospital. All the staff were amazing. I felt I was their number one priority from check in to check out. Words will never be enough to thank them all for everything.

I recently had surgery at Mater Private hospital. What an outstanding hospital. From the moment you set foot onto the premises the Administration staff in all departments were extremely helpful courteous and polite. During my two night stay, the ward Nurses were prompt and caring. The hospital was immaculate with great facilities. I sincerely thank everyone for their care.

We would like to send our highest regard and thanks to all the midwives and registered nurses who looked after my wife and I during our stay over in Mater Maternity in September 2021. We would like to thank especially to Catherine, Lucy, Trish, Mary, Anna (Midwifery) for their attentiveness and professionalism during labour and post-natal care. Catherine is like an angel to us in our first night with the newborn. We couldn't be thanking her more. The registered nurses were also a delight during our stay. The standard rooms are a bit small and outdated however all the basics are there. Due to COVID restriction, we were not able to access all the services provided, so that might be why we felt the room was small as we couldn't leave our room most of the time. The deluxe room was more spacious and well-lit which enlightened our mood. Would highly recommend Mater Maternity.

Hi everybody, I wish the best to you all and congrats on your fun and exciting journey. The reason why I am here is to let everybody know about a company called nursing angel , located at Chatswood. We have had the worst customer experience with them, ordered a breast pump at the beginning of august and didn’t receive it yet . And when we contacted to them , they were so rude and blaming everything on us etc. After that , I went to check their google reviews and saw lots of complaints from people on similar situations. So please before buying anything from that company , go and have a look at their google reviews and then decide. Cheers,

This is such a beautiful hospital. The nurses are so caring, empathetic and really do go the extra mile. I would recommend this hospital to anyone. The food, wow, its like being at a 5 star restaurant. You can order anything you want on the menu from 6.30am - 7pm.

Visited last Saturday around 4pm (Indian receptionist) and Monday 6.30 (white woman), reception staff at the front of the hospital are extremely rude. They like to pretend they’re better than you, and probably racist.

Avoid....high chance to get rude nurse and incompetent medical service. Wound care is the worst part.