1/5 George T. 4 months ago on Google
I
would
like
to
start
by
acknowledging
the
tremendous
work
that
the
midwives
and
nurses
do
at
the
Hospital.
Their
dedication
to
patient
care
is
exceptional
and
we
could
not
fault
their
service.
Overall
our
experience
at
the
hospital
was
marred
by
an
Obstetrician
who
failed
to
administer
adequate
patient
care.
Post
delivery,
we
transitioned
to
a
new
Obstetrician
due
to
the
subpar
care
provided
by
the
previous
one.
The
hospital
completed
a
risk
assessment
on
this
Obstetrician
and
advised
they
would
undertake
a
structured
investigation.
Unfortunately,
the
investigation
left
us
extremely
underwhelmed,
raising
serious
questions
about
investigation
standards
A
number
of
critical
points
in
our
submission
were
not
investigated.
The
dismissal
of
critical
allegations
solely
based
on
the
Obstetrician's
responsibility
for
clinical
management
whilst
at
the
hospital
is
concerning
and
highlights
a
lack
of
risk
management
appreciation
for
hospital
exposure.
Our
experience
with
the
Obstetrician
involved
a
number
of
incidents
from
inappropriate
footwear
in
the
delivery
room
to
a
lack
of
aftercare
post
delivery.
Dissolvable
stitching
around
the
vaginal
region
gave
way
creating
pain,
distress
and
continuous
bleeding.
We
were
required
to
give
consent
to
a
nurse
to
use
the
Ward's
phone
to
take
footage
of
the
vaginal
region
in
an
attempt
to
coerce
the
Obstetrician
to
visit
my
wife
in
hospital
and
administer
patient
care.
The
Obstetrician
even
went
on
vacation
without
notifying
us
and
failed
to
chart
medication
which
our
new
Obstetrician
had
to
manage,
and
more.
This
was
an
incredibly
traumatic
experience.
The
response
from
the
hospital
lacks
clarity
on
disciplinary
actions
taken
against
the
Obstetrician.
The
hospital
has
also
refused
to
share
with
us
the
investigation
report
summarising
findings,
root
cause
analysis,
risk
assessments
and
actions
against
the
Obstetrician.
This
is
concerning
to
say
the
least
as
we
have
every
right
to
request
a
copy
of
this
report
as
it
directly
pertains
to
our
experience
and
submission.
The
disappointing
outcome
of
this
investigation
not
only
leaves
us
disheartened
but
also
takes
away
from
the
real
heroes
-
our
new
Obstetrician,
midwives
and
nurses
who
consistently
went
above
and
beyond
to
administer
care.
We
hope
that
the
hospital
takes
these
concerns
seriously
and
takes
concrete
steps
to
ensure
that
patient
care
remains
a
top
priority,
as
it
should
be.
Patient
care
should
be
treated
with
genuine
seriousness
and
not
merely
reduced
to
a
couple
of
words
listed
in
frameworks
or
key
documents
to
create
an
illusion
of
being
a
core
value.
In
summary,
we
have
mixed
feelings
about
our
experience
at
the
hospital,
with
immense
gratitude
for
the
real
heroes
(new
Obstetrician,
midwives
and
nurses),
but
a
profound
disappointment
with
the
handling
of
our
case
involving
the
Obstetrician.
The
investigation
appears
to
have
overlooked
key
witnesses
fostering
a
disconnect
between
the
acceptable
standards
for
patient
care
as
perceived
by
the
investigation
team
versus
frontline
staff.
The
pursuit
of
justice
will
persist
until
a
satisfactory
resolution
is
attained.