My husband went in for a 15 min procedure at 10am and was still waiting at 4.00pm. No one gave him any information about the delays, staff were not helpful. Because of the delay, his pickup was not available and he was ‘thrown out of the hospital at 9.30 to wait in the rain! The doctor and the theatre staff were excellent but he would not want to go back, given the lack of care.

A private hospital behind Royal North Shore Hospital. It close St Leonards Station, bus stop are around. There are plenty of parking, but price is not cheap.

Have had 2 surgeries at this hospital this year, one being in March (overnight stay), another in July (day surgery). Was really impressed with the service in all ares of the hospital during both admissions, the rooms and facilities are amazing, honestly they're nicer than some hotels I've stayed in... The food during both admissions has been very generous, lots of options available and yummy. Special shout out to Ingrid that was really lovely and took amazing care of me when I was recovering from my day surgery during my last admission, thank you!

We had our baby delivered on 21/04/2022 in NSP and has an amazing experience not just during the delivery and the 6 days of stay but even prior when we had to slam it every alternate days visit the hospital for blood test and scans due to our minor complications at week 34. Like any place the best part was the support staff and they way they carry a very complex task with smile and assurance that they have your back and are always here for you. Strongly recommend this hospital’s maternity service.

Worst reception people here nobody want to answer anything my wife went in surgery and I am waiting for call from doctor so I call them up and Mr David who picked up the phone at reception was rude and was truly not interested to find out anything. Surgery was only for one hour it is already 2 and half hour now when I am posting this. Hope they can understand what closed one goes through.

Warmest hugs to all the wonderful staff I met during my time there. Ward 3 were absolutely wonderful, patient with dietary requests, helping me with pain relief to showering me, all within a timely manner, a smile and showing compassion and care. My surgeons, what can I possibly say about Dr Ball & Dr Wong. Without doubt my absolute hero's! No wonder I've had a fabulous recovery. Dr Sharpe, thank you for keeping me safe during the procedure, I did wake up smiling. Thank you from the bottom of my heart, job well done everyone.

I have been here on a few occasions and can safely say that when you're really unwell, vulnerable: unable to advocate for your own health/rights and overall care... It's nice to know that there's a hospital that truly does have patient centred care outcomes as a priority. Are they perfect, no. Do they listen, yes, mostly. And when they don't, they have processes in place to help navigate the complex systems. It sounds simple but I've been admitted via emergency to a number of hospitals and this place and the SAN are definitely, in my experience, the best. I've been under several different treating teams here: gynaecology, gastroenterology, oncology and obstetrics and all have tried to assist and provide ongoing and updated care reviews and information. Would recommend and will continue to pay out of pocket to ensure my health and the health of my family are prioritised. STAFF: Seem to genuinely care. They have hired some Korean (ex doctor/dentists/specialists) as general nurses who are incredibly talented! LOCATION: Easy taxi access and train station not too far away (5-10 min walk). Also have on site parking with daily rates around $40 or so. FOOD: Allergies tailored to. Food is pretty good but hospital standards. OTHER NICE STUFF (not available in many public hospitals): crushed ice (great for pre and post surgery when you're on near NIL by mouth), warmed blankets (amazingly small, hugely comforting when days are spent in otherwise, pain).

I have a procedure due tomorrow and was calling to find out further details. The receptionist transferred the phone three times to the same extension which was unanswered. Each time I tried to explain that there was no one there, she didn’t let me finish my sentence and just continued to put me on transfer. This is extremely unprofessional. I did raise my voice on the third time, and she immediately terminated the call. I believe her name is Bree, and I’ve already wrote a complaint to your department. I don’t expect such attitude from a private hospital. Reading your reviews, I am not the only one who made a complaint about your receptionist.

I had back surgery on 8th August 2022 and spent two nights at North shore private. I could not find a single flaw. All staff were very polite and willing to help where ever possible (even putting my socks on as I couldn't reach). My room was clean and quiet and the food options were fantastic (even for me being the fussiest eater). I would be happy to stay hear again if I had to be back in hospital.

If I could give it a negative rating I would. Horrible, judgemental, rude, openly snarky and incompetent non caring staff, inability to address small concerns, inability to identify big concerns and escalate for proper care which increased length of stay, caused harm to the patient and distress on the family. Poor communication by all staff the entire process. Would recommend going to the public hospital right next door.

A very good hospital I would highly recommended. My wife just gave birth to my little girl recently and we had a very nice experience in North Shore Private. The ward was big and nice. Food and services were awesome as well. We even had a gorgeous celebration dinner! The most satisfactory part is the kind staff here. The midwives helped us a lot with things such as breast feeding, wrapping the baby, giving baby first shower etc. They took care of my wife and my baby in a very patient and professional way. A big thanks to Felicity and Iris in special care center as well. They were very nice to help with the jaundice of our baby. Many thanks again to all staff in North Shore Private for giving us a very good experience in the hospital!

I had a hip replaced there a couple weeks ago. The same brillant surgeon did my other one at RNSH 5 years ago. Comparing the 2 experience. RNSH beat North Shore private. Way better. rooms were cleaned daily, the food wa s as agos

Last week I had surgery and had to stay overnight. I wanted to express my gratitude and appreciation to Nurse Kate during the day, she was so attentive, so caring and very helpful. Also the other Nurses Patrica, Carly, Georgia and Carolina were also very attentive and supportive throughout my stay. Also a very special mention to my Doctor Prof Thomas Hugh, who removed my angry gallbladder, his professionalism and taking me in quickly to get the surgery done, was very much appreciated, along with Anaesthetist Dr Ned Sweeney, very caring and supportive throughout the surgery. If I could give 10 stars, through my whole experience I would. Thank you very much.

I'm not one to usually give reviews but I felt like I had to in this case. Northshore Private Hospital is absolutely brilliant, in particular the amazing and friendly staff in ICU. They went out of their way in every single aspect you can imagine and for a stressful week of our lives, they made things so much easier. Thanks to everyone for looking after my wife during her brain surgery.

Had baby here two weeks ago. Overall had a good experience,one or two staffs were not that nice, but most staff are friendly, specially Molly and Margaret. They are so friendly and helpful. They respect what their are doing and really have good heart to help patient. I hope the management can see this and give them reward. They deserve it.

Came in today for c section and there is a big construction going on in the admission centre. Non-urgent, just a renovation but the noise is up to the level that you couldn’t hear anything the nurse is saying. This is not the kind of experience a patient would expect from a private hospital. We are not paying extra high medicare fees to have such awful experience especially when you are vulnerable with both surgery and delivery of a baby. Nurses are nice and friendly. It’s down to the poor management decision and it needs to be changed asap.

We have our baby delivered in North Shore Private Hospital. The team was fantastic with OB, Anaesthetic, midwife. A bit of hassle with the paediatrician, the experience was not good. Parental classes helped a lot. Excellent customer service. Spent 5 days without any hassle. The staff is really helpful and friendly. They can improve on their pantry however the food delivered to the room was good. Need more vegetarian options on the menu. Nursery facilities are good. Baby's primary supplies are provided without any limit. I was only disappointed that the delivery suite was not available during our stay. If you get a parking pass it's a lot cheaper for a stay of 5 or 7 days

I had the most incredible experience having an outpatient procedure at the hospital and the nurses (Jo in admissions team) lovely nurses in recovery (sorry can’t remember names), Dr Ruff and anaesthetist Dr Lee and Dr Patrick made me feel at ease and very well looked after. They were on time, caring, compassionate and very lovely. Wouldn’t hesitate to recommend this wonderful hospital with such a wonderful team running the show. Keep up the excellent work guys, superstars!

As a health worker myself I was impressed by the kindness and care shown by the nurses when I had my tonsils out. After long shifts and all they put up with I was pleasantly surprised. Having worked in hospitals I often see & hear quite the opposite from patients and general members of society. The service I received was outstanding and I thank all the staff who took care of me.

We had a fantastic experience with the hospital. It was our first child and the team made ensure everything was handled professionally for us. We didn't need to worry about anything since we booked in with them until they got discharged. Efficient services, friendly people, and the midwives all went beyond what were expected. Can't wait to stay here again for our second child. The food was amazing too!

I wish the best to you all and congrats on your fun and exciting journey. The reason why I am here is to let everybody know about a company called nursing angel , located at Chatswood. We have had the worst customer experience with them, ordered a breast pump at the beginning of august and didn’t receive it yet . And when we contacted to them , they were so rude and blaming everything on us etc. After that , I went to check their google reviews and saw lots of complaints from people on similar situations. So please before buying anything from that company , go and have a look at their google reviews and then decide. Cheers,

North Shore Private Hospital is one of the major private hospitals we have in lower North Shore with good service, excellent team to look after you

My review is about Dr Tushar Bhuta, Senior Pediatrician. So professional and really really kind to babies. I have found all his advises 100% helpful which made me not trust anyone or any other articles but him. My baby used to have a very bad reflux. He professionally helped us easing his symptoms and cured him in a short time. He always had time for all my questions and never got frustrated with my almost everyday calls. I also want to give one million stars to his secretory Katie who is like an angle. I gave birth to my baby during Covid lock down and my mum could not come to help me with the baby as borders were closed. I had no idea how to take care of my little one. Katie was like a miracle for me. She very nicely helped me with all matters related to my baby and patiently spent a lot of time to help me stay calm and reduce my stress level. I never can thank them enough and I never forget what the did for us. Highly highly highly recommend them to all parents. I would give them more stars if I could.

I recently underwent surgery at North Shore Private and I could not speak highly enough about every single staff member I encountered. Not only was everyone extremely good at their job, they were also willing to go above and beyond what would be expected. After experiencing quite a traumatic injury, the staff here made me feel safe, comfortable and extremely well cared for. They were all utterly amazing, kind and caring. The facilities are also wonderful. Thank you so much

My partner was scheduled for a day procedure today. The surgeon (no blame apportioned) wanted a scan to check on a small improbable issue... just in case type scenario. My partner was allocated to a ward with the decision entirely taken out of her hands, irrespective of our circumstances. The she was told the best the hospital could do was a scan ( no more than 5 mins duration) more than 24 hours after her operation. Tell me how this is acceptable in a private hospital. I on the other hand tore a muscle in my leg and the local public hospital who are vastly under resourced did a scan in under 3 hours. Shame on you NSH... stop putting profits ahead of people ... and make sure those paying people can get half way adequate service!!!!

I had minor surgery there last week which required me to stay 3 nights. Service on arrival and admission was friendly and efficient. Post surgery, the care from Lee in Recovery and the team on Level 5 was excellent - very caring and kind. Thank you so very much to all including; Tate, Georgina, Hema, Ricky, Miguel & Sarah and two other lovely nurses whose names I can't remember. Your kindness was greatly appreciated.

The best experience ever… thank you so much level 3 birthing unit … I loved every bit of my delivery and the care was the best thank you to my obstetrician dr margie harpham … and all the nurses.

I only have an option of giving a maximum of five stars to represent my recent experience at RNSH and North Shore Private Hospital. You deserve more. From the moment I entered your unique environment, I was treated as if I was your only patient, nothing was a problem and everything was preemptive, making me feel comfortable and relaxed. I didn't want for anything. Enormous thank you to the nurses and doctors in the Cath Lab and an equally enormous thank you to the nurses, attendants and specialists who provided my after care unit in North Shore Private. We all know you are worth more money. We say it all the time. I will be rooting for you in the next round of talks and wish you and all associated with you the very best of health and happiness. Great work everyone. Thank you.

Shocked to find ants in maternity rooms. Rooms not properly cleaned and linens not changed unless requested. The nursery facility staff suggest not to use the overnight service during hospital stay unless you just gave birth. Pervasive care and hygiene issues at this maternity ward.

Like many hospitals, they struggle to get enough staff here. That said the staff are caring and hard working. The facilities are fine and the surgical teams are excellent.

We had such a great experience delivering our baby at this hospital. In particular, the midwives were so supportive and reassuring throughout the entire journey. Special mention to Gaile and Lucy who were so experienced and respectful during my delivery. They worked closely with my obstetrician, Dr Burton, to ensure the best outcome for me and my baby girl. I will definitely return for future pregnancies.

Excellent service all the surgeons, midwife’s are really caring and responsible Specially thanks to Dr Po Yu huang, Dr Michael. And midwife’s Kate, Ann, Hilda, Michelle and Suz Thank you so much ☺️ It was really wonderful having a special care from North Shore.

We wish to thank the team on level 4 north for the truly inspiring nursing care shown to my mother. And the clinical team of doctors and specialists who cared for my mother. Your respect and dedication proves there is much good in humanity. Your team on level 4 north are truly incredible. Thank you. The Blacker Family.

An excellent first experience of surgery. Very professional, attentive and caring staff. Felt comfortable and confident. Plus a delicious meal upon recovery; barista grade coffee too! Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 🏥 😷👌🏼👌🏼

Whilst in sad circumstances I had a nurturing and easy day surgery today at the hospital. I thank all the the nurses and doctors who provided me with care and have a great admiration for the work that they do and service they deliver to each person.

Due to h to he doctor rupturing my spleen during a routine colonoscopy I now have had to stay 2 nights & have extra tests- all at my cost! The food is appalling I haven’t seen a piece of fruit & none offered-just sweet biscuits & muffins! So much healing foods. Nursing staff have been fantastic though hence some stars. Any other business the client would not pay for doctors mistakes! A bit upset !

I had Thoracotomy surgery on 13th December 2022 and spent 7 nights at North Shore Private. I would like to express my gratitude to Dr.Russell Brereton ( 10 stars if I can) and his team . I am so grateful for all the beautiful nurses including SIMI and some other nurses that I couldn’t remember their names. I would also like to express my special thanks to ICU staff. I really had a good time during my hospital stay So, highly recommended NSPH. Thank you

Still have to wear a mask but I found my specialist suite easily. My Dr was amazing and I left feeling happier than going in. Beautiful hospital and gardens. Staff were so friendly and helpful. Had no problems with my wheelchair.

Midwives in ward were extremely helpful, patient and professional . Birth Unit room was world class , midwife supported throughout the whole birthing process. Our OB Dr Tan did an excellent job.

The doctors, nurses, and staff at North Shore Private Hospital neuro ward are among the most caring and empathetic healthcare workers my family has ever encountered. They made a very stressful situation bearable and comfortable. We are very grateful for their excellent care and support during this difficult time. Thank you so much.

My son had his day surgery at NSPH recently and we were so grateful for all the lovely nurses (Cindy, Kath, Sasha and some other nurses that I couldn’t remember their names) who had been looking after us so well! I would also give Professor Holland and anaesthetist Dr Perry 10 stars (if I can). They did an incredible job and made us feel at ease and very well looked after. Highly recommend this wonderful hospital with such a great team of superstars! Thank you so much!

I have aged 10 years while waiting on this red “supposedly” high priority chair in emergency. Waiting around for 6 hours when you have a fever and potential kidney infection is not ok. It’s not good enough.

Be warned. Compared to other hospitals, the online admission process is a complete nightmare. Slow, clunky, and prone to freezing up, it takes forever. Hope my experience in the hospital itself is a lot better than this one.

To the doctors at royal north shore hospital dr bhindi and all the staff that looked after my father Maurice who had his heart surgery there we thank you so very much. a T

My GP ordered a blood test for me. At first I was thinking about visiting a local pathology but the google reviews are not very promising. I don't want someone stabbing my arm over and over, or misplace the samples. NSPH had a rating of 3.9 at that time, not as good as I expected but I think they are my best choice. And I was right. It opens 24 hours and I don't need to make a booking. The staff at the entry was very nice and helpful. Use your camera to scan the QR code, not NSW service app. Then at the pathology room, use NSW service app. Maddy administored my collection and she was very warm, nice and professional. Only one stab, didn't hurt. And she was very patient with my questions, and asked me to double check my name and date of birth. And I didn't have to wait, my parking ticket says it took 23 minutes. The experience is flawless!

Great staff at the Maternity Ward! very helpful, kind and made me feel safe knowing my baby was in great hands when they came to check up on her. Thanks for the great experience!

I recently had surgery here, and the service provided was first class.

A big Thank you to Dr Alexander Engel for making me feel so comfortable prior to the colonoscopy because I was feeling very anxious. Dr Enges was very professional, kind and absolutely amazing! Also thank you to the hard work of all the nurses to mention a few, Jane and Lilian. The Anaesthetist was very gentle and made sure I didn't feel any pain from the cannula, absolutely wonderful medical team at this hospital.

Great experience being born. Helped me become the amazing person i am today.

Loved my maternity experience with NSP and Dr. Lloyd. Caring and highly attentive staff, and great facilities.

I had a lovely experience here following the birth of my baby. The continuity of care on the postnatal ward was excellent. Many of my midwives were absolutely fantastic, providing kind and compassionate care. I liked that I was moved into a room with a double bed which allowed my husband to stay overnight. I felt safe and cared for throughout my admission.

I had a hip replacement back in August, and I couldn't speak highly enough of my whole experience, every staff member were absolutely lovely, I would highly recommend the hospital.