The Emergency Department in this hospital is as bad as it gets. Vanessa, the nurse in this department, is just plain rude and unprofessional. After coughing for over a month and having chest pain, my insurance told me to go to this hospital. Under Vanessa’s point of view, I should have stayed home because coughing for over 35 days and having pain in your chest are not a reason to visit the hospital. I would like to know when is it a reason to visit a hospital then? She added that for sure I had covid and that was another reason not to go to the hospital. Hopefully no one close enough to Vanessa passes away during or after having suffered covid. I will definitely avoid this unprofessional hospital in the future, and hopefully if you get the chance to read this, you will too. Less Vanessas and more friendly and professional people would make the world a better place for everyone.

Went here early February to the emergency room after a bad fall 5 days prior which ended up with a numb foot that I could not feel at all whatsoever. Waited in the emergency room from 8pm until 9am just to be told that it will go back to normal eventually with no timeframe or medication. Needless to say, my foot is still numb and I think I have nerve damage ........... Also, someone fainted in the emergency room waiting and they just gave her a blanket. Great service if you are thinking of a place to hang out... all night... in the cold with no help or care in the world. My partner had to stay outside in the cold for the 13 hours I was there as he apparently could not come in. Do not recommend.

Can you give negative stars to a place? I am abhorred by the lack of service in the emergency ward. I have been here for 4 hours to get seen, there's no information and certainly nobody cares enough to Inform you of what's going on, where you are in the queue or acknowledge that you've been here.... for 4 HOURS!!! 2 other people in the same situation as me have now given up. I am aware that emergencies happen in the emergency room, but I was treated lower than dirt and of course told to sit and wait...in excruciating pain. I have never seen such bad bad bad lack of service in a place. Thanks @stvincentshospitalsydney I will not use your services unless I want to DIE...waiting.

Wish i could give this place minus stars. When i was dying they did not help me i waited 8 hours from 3am i gave them my lung scan which my gp gave me. My gp said i could die at any moment. When i couldn't breathe i tried getting thier attention then they locked me up in a pysch ward. I had no medical help they also attempted to kill me by sticking an intramuscular syringe in the vein in my neck illegally after i was obeying thier orders and not resisting. They have lost my lung scan. This was 2 years ago before covid. The desk lady is also a horrible human being and should not work in the medical feild

Been in the night, I been sick after I got a medicine under my doctor prescription. I been there after many hours, was scared that I had damaged organs, they based diagnosis only about my past medical history... They said gastric, I had in the past it wasn't at all, but I was tired and wanted to go home. I think I had pancreatitis, they could just do bloody test to verify. The nurse who tried to get blood, just ruined my left arm (even I say few times he won't get any blood from arms, to do in my hand). In the end no blood was taken, I was fine because my bloody pressure was good, and because probably my body does not like medication. The think that with no gallbladder I should not have taken the medication was not considered, even I said few times, the accident occurred 10 hours before, is normal my Bloody pressure was normalised 🤦🏼‍♀️ so I ended with no bloody test done, because in the end no one took it 🤦🏼‍♀️ probably wrong diagnosis, still sick with pain my abdomen... thanks 👍

The worst ever experience you can ever ask for. Doctors are unprofessional to the extent of limit. My girlfriend was sick and went to emergency and doctor asked why you even come here this is not a gp you can walk around and everything. And the doctor asked my girlfriend different questions using medical terms which my girlfriend couldn't understand and when she asked the doctor again to repeat the question the doctor just rolled the eyes like the doctor is frustrated. You are a doctor that's your duty to explain a patient the situation and provide them proper information and if you are that frustrated just take a break go on holidays somewhere why you are there when you can't even do your job properly. This is not how any person should be treated specially qhen they are sick or in pain they need attention and comfortness specially from the doctor they trusted. And qhen I qent to ask reception if I can see my girlfriend that she needs me she is crying upstairs they said sorry covid rules no visitors allowed.

No judgement, just exceptional care and compassion. Also from the ambulance service team that took me to the emergency room numerous times this year. We are the luckiest people on earth to have such a health-care system. I was always treated with the utmost respect and compassion by every doctor and nurse. Amazing medical care! Thank you very much.

Was in the emergency department waiting area for almost 3 hours there was no Doctor or Nurses to attend when asked the receptionist told there are ambulances which are more priority then you so can’t say when the doctors will attend you. Had the worst experience in the emergency department. I had constant pain and agony but the receptionist choose not to give me priority as I wasn’t dying (maybe?). Really disappointed in the ED. I went to another hospital and was treated as per triage and not the mood/choice of the team.

I spent 3 weeks here. I hated it. It was awful. Out of approximately 25 nurses with whom I interacted, only ONE nurse treated me nicely. Surprisingly, the best thing about this hospital was the food, and we all know that hospital food is usually disgusting. The food here was okay!

The worst experience ever at an emergency department anywhere in the country. Slow, rude staff that refused to allow me to even wait inside with a sibling who has an intellectual disability as well as mental health issues. One staff member was so obnoxious in fact that I can't believe a health service could actually keep him employed.

I was taken by ambulance to St . Vincents public hospital last Sept 2020..and what i thought was going to be a quick trip there and back home. .turned into 3 long long weeks. I was found to have Pneumonia and a lung infection which required draining and antibiotics..

The worst place to go for emergency. They made me wait 10 hours and all they did was give me a script for a medication and put me on a drip and made me wait half an hour for that too. I had to sit in the same uncomfortable chair for this whole time, I asked nursing staff questions like, when will I get my prescribed mediations I was promised, when will the doctor be here, etc.. They would always answer with soon, just take a seat and we will be with you next or as soon as possible. Each time I asked there was another 1 hour + wait. Meanwhile I also had a bad UTI infection which was making me extremely sick and was progressively getting worse. I would highly recommend not going here for emergency unless you have been shot in the head or something because they will not attend to you. This has happened every time I have had to wait in emergency at this hospital. I think they need to do some more research into the word EMERGENCY before they call themselves an emergency ward.

Ive been in this hospital for 24 hours for some check ups in the emergency ward and I have had nothing but a positive experience in here . The nurses and drs are so lovely, honest , and always have a smile on their face . I have had many hospital admissions before in the past at other hospitals and the care and positive nature of this hospital and their wonderful nurses and drs and specialists does override the other ones thats for sure . Thanking the team in E.M.U ward for being amazing . May God bless yous all 😊.

Easily the worst hospital on the planet. Left waiting in a freezing cold tent for 6hrs with no food, water or treatment. I have witnessed better care in the middle of combat zones such as Afghanistan. What has happened to this country?

Lovely, friendly, and compassionate staff, clean hospital. However, their end-to-end processes need professional audit and improvement as it's shocking. Admission, triage and even diagnosis are fast but then you wait for an absolute unknown amount of time for a theatre. So you are in that gloomy hospital mood for an inestimable amount of time (I was kept here for 3 days once) with an IV in your vein (no food, no drinks) for a minor surgery that takes less than 10 minutes. What a waste to keep and feed (food, drinks, pharmaceuticals) someone here for days when all you need is a fraction of a doctor's time to get things done and discharge the patient. So it doesn't matter how fast you get people in if you can't get them out (discharge) efficiently.

The lack of organization and cleanliness of the facilities was so poor. A lady’s throw up bag was leaking through the emergency waiting room and it wasn’t until I told him to clean it that he just put a towel down and walked over it with his shoes.

I want to know why your RUDE, UNPROFESSIONAL and VILE "Reception" and "triage" team think they have the right to speak back to patients the way they do? A young man bleeding profusely from his head was all but told off and ignored. An Aboriginal couple asked for a wheelchair and pain medication. They didn't get pain medicine until numerous people stood up in their defense that they asked from it 3 hours ago and your incompent staff didn't provide anything. If your staff expect patients to treat them with respect, which I have never witnessed any one be ride to staff until HOURS after being neglected and ignored by your staff, get some competent curteous and professional staff who do their jobs. Excuse after excuse and rude comments to patients. I actually applauded a patient for telling a triage nurses to f off. The pathetic waste of air cried victim after abusing apatient for hours. No wonder this hospital gas JESUS I'm everything it does. Double standards. Hypocrisy and ANYTHING FOR $$$$. This hospital should be be shut down and charges brought against it for abuse, neglect and breach of duty of care.

This review is in relation to Level 9 in the Public Hospital. On two consecutive days of visiting, I suffered the brunt of abrupt, rude behaviour from the ward staff. In the first instance, I waited for quite a while to be let through the doors and after that I approached the woman who let me in and asked if I could leave my contact details. She snapped back to see one of the nurses, NOT HER. The second instance on the next day was when I was waiting to be let out. A woman patient was standing near the door and as the ward staff opened the door she screamed in my face "GO! GO! JUST GO!! The patient attempted to leave. I am only a visitor and not fully aware of problems occurring and DO NOT WISH to be addressed in that way. If these ward staff can't professsionally deal with stress, they should find another job!

This hospital gave me some surprises, such as its took me 30 mins to triage (My RNSH and NBH experiences was a tad more quicker, but they are not in the city, was half inclined to head to RNSH instead). I was expecting a longer wait due to covid and just the nature of the hospital being in the city/eastern suburbs (guess the load is shared with RPA and others, so maybe that could be one theory). But my judgement of heading to St Vinnies was probs a good one after almost fainting at work and stumbling heaps. The triage nurse came within 30 mins (I was sent to the tent area with the first check, due to me having a mild fever). The triage nurse sent me to the iso rooms (aka red zone). One of the nurses passed me a phone to do admin blabber since its my first time there, while they were doing the usual bloods/ecg/usual bp/temp checks and rat test. Doc came in a few hours and blabber with me about what happened. Another few hours later and doc said i was clear, but she wanted me to do a cat scan and overnight observation before doing a second round of blood test in the morning. Done a cat scan like at 1am or something like that, then an hour or so later moved up to the level above ED, called EMU or whatever it's called. Seen another doc in the morning, done another round of bloods and few hour later, all clear and gave me my docs to give to my GP. Overall, I'm pleased considering the nature of the hospital...

When I was consulting with my doctor at Dermatology Clinic, Dr Bryan Pang walked in with another staff without permission and forced my doctor to leave with them, until it reached my boundary for over 20 mins waiting for nothing, I walked out of the room I saw 10 staffs in the common area and listening to his presentation. He stopped my way and explained that they were discussing my skin issue and seeking a solution. I laughed and said to them: "But I haven't finished my explanation of my symptoms to the doctor yet, don't lie, you have no idea what problem I have yet."... I mean, I don't care how doctors welcome me, and how extraordinary his qualifications and position are, I just expected I could be respected as a normal human being, but his lies and disregard for personal privacy, to be honest it’s far beyond my knowledge. After he pushed me back into the room, he tried to give me an offer by rescheduling my appointment, I’m just wondering: was this really a sincere offer or was it just a necessary resolution to avoid my complaints? I just hope: leave me alone Dr. Bryan Pang.

I would like to express my love and gratitude to Dr Hadgigis Liver team. However, for me during this whole experience, they’re has been one nurse in particular who really cared for me from day one! Her name is Guilda ORAPA her ability to have such compassion, understanding and most importantly Care- has really enabled me to recover quickly- for she left such a big impression on me, Nd her support for my healing was in-valuable.. for example thou Guilda( nurse ) she’s so busy tonite - she brings me warm blankets as she knew I was cold,. keeps up to date w meds- Whilst being the nurse of Love 💖 Guilda is a Keeper! Thx u T MC

Best staff and doctors. I will forever be grateful and appreciative of this hospital. Please if you come here be respectful to every staff member. They are already doing so much with the little staff at times. They are amazing and helped me get a double lung transplant.

It's a real shame when caring quality doctors and support staff are let down consistently by an aggressive unprofessional receptionist . I have not had this experience ever before in the 20 years I have been attending the hospital at Neurophysiology as a regular outpatient. I won't post her name here to protect her privacy ,however If you are a Neurophysiology outpatient on the first fIoor you would know the head receptionist and have likely experienced this yourself . It is always very upsetting and demeaning . The 5 stars are for the doctors and the rest of the support team and past receptionists who for the last 20 years have delivered excellent care and professionalism at all times . It's ashame that one staff member is letting down the team on a consistent basis and I am sure I am not the only one that has experienced her obvious aggression and distaste for her job and the patients .

I would like to say thanks to everyone who cared for me from Seeing me in emergency to the operation theatre and then in recovery. It was my first time ever being in hospital but I was just amazed how professional all of they were from the very first interaction with the lovely lady at reception then nurse who examined me initially, all the other nurses in Emergency department and Surgeons who performed surgery on me and their anaesthesia staff. You guys were just amazing, last night I had a glimpse what you guys goes through all the time. All of respect and prayers for you and good luck for future. Thanks alot everyone.

I went into St Vincents Hospital and as usual got seen to with the respect and care one deserves. I have nothing but the highest praise to the staff, and I got treated quickly and thoroughly with my situation being sorted out. To the staff at St Vincents, thank you, thank you, thank you. You are the best hospital.

Staff re okey but the way they work is amazing. They keep you on chair until you get well. When you get well by yourself, they let you go because you have no problem anymore. If you are about to die and you have 10hours to spend. Go this place👍

I appreciated the care from the staff member. However, not impressed at all by the system & process. I arrived at almost midnight after hours of vomitting and massive migraine, and told to take a seat. After the vital data was checked, the staff told me "It's probably just a bug", then I was asked so many administration data by the staff at reception, then brought to a seat and waited there for 8 hours. Got my blood taken, then nothing except blood presure tests every now and then. Everytime I asked when GP will come and see me, the answer was always the same: "sorry to make you wait this long, but we are not sure, hopefully soon." Seat was not reclined until I showed sign of huge discomfort by seating for HOURS. Anti sickness was only and FINALLY given when I keep telling them I felt nauseous. No water, not even any info about where the toilet is, nothing. My friends who waited for me were finally given blanket after waited for hours. After 8 hours of waiting, all my symptoms were mostly reduced on its own, and by morning when I finally met by the practicioner, I was asked the same questions all over again, only to got discharged without any treatment/medicine because I was already "better". Then charged for almost $490. When it is emergency, I (and I think all othet patients too) need to get treated immediately. Having this experience, I would never ever again visit ER if the process is even slower than my natural healing process. Unacceptable.

We are very lucky to have top rate care at our public hospitals. The staff are amazing and provide a high level of care.

My nan stayed there and passed away. They lost her body, couldn't tell us how she died, got her death time/date wrong, plus we have proof of negligence leading to her death. Nice nurses tho.

Pathetic. Sat for 9 hours with a very sick 86 year old woman. When I left, nonone in emergency picked up the phone. And once dhe was transferred to the ward no one picked up the phone..would give no stars if I could. Experts at making a really stressful situation even more stressful.

I had a bad attack last night and I took my self to this hospital because of friend suggestion. I have a Trigeminal Neuralgia facial pain attack and thank God I got there. My condition is very/extremely painful and fortunately enough they get it. I wanted to say thank you to the staff they helped me a lot and the care that I received was incredible. I have been in so many emergencies all around in Sydney and they were the only ones that knew about it Trageminal Neuralgia. I’m so grateful to the staff of the 30/7 night shift Thank you very much. I will never forget it.

I was very I'll. I suffer from Buhlemia and cannot stop the vomiting. The staff were fantastic, as I feel as though I'm a burden. I've been treated by the kindest people from all the staff from cleaners all the way to the Doctors. I was in for roughly 27 hrs. They have a really great new section, the beds the privacy and the Safety of all patients and Staff. Thank you all so much for all your help and kindness.

High quality nursing staff very efficient, professional and well trained. Wait times are obviously an issue given its a small ER and services most of Sydney but got really good care and am good as new again :)

I came to this hospital because I probably had an intestinal obstruction causing terrible cramps, vomiting, fainting and the doctor treated me as I if I only had a belly ache.. it was the worse pain I’ve ever had and instead of doing the necessary investigation and Cheks they just touched my stomach saying everything was alright and telling me ultrasound “is not good for your health”.. I came here to have some answers and you left me with more concern. I don’t recommend it at all.. I will look into my problems with some specialists who actually do care about patients health! Btw nurse and staff in general were very kind and helpful despite the endless waiting time

My girlfriend was having a serious fever and last for days. We’ve tested negative in COVID test the day afternoon before we head in to the hospital. They still lock my gf in the red zone. After locking down my gf they examined her for many tests with no result. Useless doctors they don’t even give my gf some antibiotics to take. It is day 5 now and she is still having fever. Well screw you Useless doctors. The worst hospital ever. Hope the doctors are not junior medical student. The doctors living on dogs in all these years can’t even treat a fever well. Why don’t you let a cancer patient self recovered himself instead giving my gf nothing but pain. No medicine no treatment not at all. Screw you all doctors in st Vincent.

My mother and I went in for her first dose of AZ today and I left the hospital not thanking the staff enough for their help. My mother needed an interpreter to fill out the forms and answer the medical questions as family members are no longer allowed to do this and from the get go, we were met with friendly staff who went out of their way to assist us with this process. Ms S White in particular was so helpful, thoughtful and so friendly during this process - thank you so much. We were also lucky to have had such a friendly nurse who patiently took the interpreter and my mother through the whole list of medical questions with calm and care. She jabbed my mother in the blink of an eye and I hope we can return to her in three weeks for the second jab :) The gentleman in the waiting room who helped confirm our second dose after a technical issue was also so patient and friendly as well. We left the hospital not thanking the staff enough for their help today. My mother, who is definitely not fond of needles or anything to do with hospitals/health in general, found some calm in the process because of the friendly assistance and procedure established at the vaccination hub in St Vincent Hospital. Thank you very much :)

Severely understaffed, had to wait for several hours just to get a CT done for my head injuries, then waited for a few more hours for a doctor consultation, before being told that the doctor is too busy so they just let an intern concluded my case. Don't even have enough seats so I had to wait outside together with some elderlies shivering in a cold winter night for several hours. At least offer a seat for old people please, I saw they make a man in his 70s wait outside for at least 4 hours, while his wife was just sitting next to the door. Why won't you let them seat together?

Excellent experience from the moment we came into emergency. The doctors and nurses are extremely dedicated. Thank You.

I've been here twice, entering through the emergency. The surgery went very well, I stayed there one week post surgery. Everyone was so sweet!

I was admitted to hospital due to mental health and suicide attempts was made to wait eight hours although I asked to leave several times and just wanted to go home and go to sleep refused treatment several times then when I’m allowed to go to bed, they wake me up during my sleep at 3 am and kick me out of the hospital. I remain sitting out the front of the hospital until 8 am the next day nurses kept coming out and offering the taxi vouchers trying to get me out of their way because there were no beds. I then was left on the side of the road in a horrible state, which led me to end up, hurting myself anyway, and they would not admit me or accept any treatment. The police who attended did not even fill out the report so the next day when I had walked home, I had another three police officers rock up within five minutes of me getting home and having to re-tell the whole story go through my apartment and trying to admit me again. I will never ever reach out for help again..

have a break down because get triggered when someone use f word to me. and the police come and said its just a word..... then somehow end up in here. i dont think this how the thing can work

Thank to the most caring doctors and nurses and staff for the care they gave me last week for my procedure. From the time I booked in till I went home I cannot thank them enough for their thorough treatment and care. You are all amazing.

Went in with really bad gastro, took me though straight away, gave me a bed and all, 15 minutes of being there and they already giving me drugs to make me feel better. All the staff were so nice and lovely, you could tell it's a good work environment. Great facilities and everything. If I didn't live so far I would always use this hospital.

My experience in ED yesterday was faultless. The entire team were exceptionally professional, efficient and caring. Despite being very busy on Boxing Day, I received excellent care for a head wound requiring stitches. Working in public health must be challenging and sometimes thankless, so a massive thank you to everyone for making the process as painless as possible.

Never come to this hospital as u should wait even in emergency for 9 hours to get a bed. I know all nurses are working hard but the care system is awful. The waiting time can make u creazy I will never back to this hostpital again.

I really couldn't ask for more. As a foreigner they gave me a proper service compared to another hospital I've visited. At least they can be nice when communicate with the patient. Cheers for all of you guys in emergency room.

I went to emergency on Tues nite (1staug)after having severe tummy n back pain . .the emergency staffs attended to me and were very professional. Bloodtest were conducted n an X ray n ct scan were done n I was diagnosed with pancreatitis n was admitted n treated by the team of drs n nurses. I was looked after very well n discharged tis afternoon after latest blood test indicates I was fit to go home. I would like to thank the team of drs n nurses who treated me so kindly n professionally.Thsnk you.

the worst hospital i have been in my life.they keep patient wait for hours, all days without food or drink untill you can see a doctor but If you ask, they will say doctors are busy and cant see you now, the “ soon” will be for days. my husband was in pain all day, no food or even ưater allowed and we dont even know what they doing next

5-star rating for doctors and nurses working in the Day procedure Centre. They are super friendly, professional and very caring. I am very grateful for the doctors and nurses performed colonoscopy procedure for mum. Thank you very much.

My stay at the hospital was awesome, was cared for n looked after by the nurses very well. For a public hospital I'll say great job. My nurse Hannah was soovely I wish I could take her home, always giving the thumbs up n making sure I was ok after surgery, great team of nurses n surgeons. Hat tipped to all the nurses of level 8 South wing.

St Vincent's public saved my daughter's life. They have the most amazing team in ICU. We are so lucky here in Australia to have such an amazing place. All the staff from every corner of the hospital help you how ever they can .I can not thsnk them enough for what they have done for my family. They are the best!!!

Exceptional care and compassion, no judgement. Also from the paramedical team who transported me to Emergency twice this year. We are the luckiest people in the world to have a health service such as this. I was always treated - by every doctor, nurse and associated worker, both while in hospital and as an outpatient - with the utmost respect and consideration. Not to mention received outstanding medical care! Thank you.

Got Covid came on quite suddenly yesterday I was stumbling and disoriented .The hospital admitted me through emergency. I was going to ignore my symptoms, but there were complications. I was unaware of. All the staff were efficient caring. Dr Fei Lin , senior resident medical officer thorough careful of my pre-existing health issues and prescribed drugs to ward off deterioration. Great hospital.

In one word great, excellent. I had two procedures in the public hospital at Day procedure centre at Level 5 Xavier building.. Can't say enough how nicely I was treated; all the nurses, doctors, and support crew cared for me. Appreciate Dr Ian Lockart for his great advice and care.

Busybusybusy but good ol' Ozzy hospitality @ it's finest. Great historic building seamlessly connected to a modern state of the art facility. Treating everyone with respect & dignity. From the cleaner's all the way to the world 🌎 class surgeon's this is an A1 hospital 🏥

Just had my surgery this morning and I am absolutely grateful for the excellent work of every single person whom I came across today, receptionists, nurses, doctors! A huge thank you from the bottom of my heart. Thank you

This review is for Hospital in the Home. Our GP organised HITH as my elderly Mother had a severe lung infection requiring IV antibiotics. An actual visit to hospital would have been dangerous for her as she was only able to have the first vaccine due to a reaction and is extremely vulnerable. The nurse who administered the IV antibiotics apparently has been diagnosed with covid the day after her third and last visit with my Mother. I assumed they would test regularly when they visit elderly and vulnerable patients. So I am bitterly disappointed and hoping my Mother will be ok. This is the worst I could have expected from St Vincent's Hospital.

Yep Sisters of charity.. Brought this hospital as best hospital of equivalent of the world.. As cedar Sinai in LA.. What a responsive, responsible dedicated Team . I will support the charity