Laser Clinics Australia - Marrickville Metro Shopping Centre image

Laser Clinics Australia - Marrickville Metro Shopping Centre

Beauty salon Facial spa Skin care clinic Laser hair removal service Medical spa Cosmetics industry

😠 In Sept 2022 I got anti-wrinkle injections (popularly known as botox) from a new (to me) nurse - I had been getting these for around 10 years, mostly from Chatswood Laser Clinics where I was very happy. However on this occasion the nurse talked me into injecting in different parts of my forehead tha... People often mention service, laser, clinic, great, professional, Laser, time, Marrickville, experience, staff,


Address

Shop 45, Marrickville Metro Shopping Centre, 20 Smidmore St, Marrickville NSW 2204, Australia

Website

www.laserclinics.com.au

Contact

+61 2 9098 6906

Rating on Google Maps

4.60 (205 reviews)

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Working Hours

  • Monday: 9 am to 7 pm
  • Tuesday: 9 am to 7 pm
  • Wednesday: 9 am to 7 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 5 pm
  • Sunday: (Christmas Eve), Closed, Holiday hours

Featured Reviews


Frequently mentioned in reviews: service (21) laser (20) clinic (19) great (15) professional (13) Laser (12) time (12) Marrickville (12) experience (10) staff (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Ingela O. 1 year ago on Google
    In Sept 2022 I got anti-wrinkle injections (popularly known as botox) from a new (to me) nurse - I had been getting these for around 10 years, mostly from Chatswood Laser Clinics where I was very happy. However on this occasion the nurse talked me into injecting in different parts of my forehead than usual. Two weeks later my forehead felt *horribly heavy* and was actually *drooping* down in the centre! My eyelids looked different and not in a good way. If this had been my first injection experience I would never do it again. I complained but the staff were really dismissive of my concerns - I was actually a bit shocked at how cavalier and unsympathetic they were. Will never go back ever again.
    4 people found this review helpful 👍

  • 5/5 Christina K. 3 years ago on Google
    I haven’t been to a Laser Clinics franchise since the beginning of Covid. I was a regular at North Sydney and had to go to Results Laser recently as Laser Clinics was booked. Well, now I know why they were booked. I went recently for a Brazilian laser hair removal and some other spot areas. You can immediately tell that the technician (whose name I forgot and am kicking myself for it) was very skilled, professional and experienced! She made me feel comfortable but also secure that she was being thorough at the same time. I was incredibly impressed with the result and ecstatic with the service. It has been years since I have been this happy with a laser technician! I will not be more organised and book in advance for this quality and service going forward. Thank you!
    1 person found this review helpful 👍

  • 1/5 Jashandeep K. 10 months ago on Google
    Don’t go there as they have reasons to loot you, by accomodating you late for your session and then giving the reason that time is not enough to finish your laser treatment in your appointment time. Then making another booking and charging you the money for that booking even when the sessions are pre-paid.
    1 person found this review helpful 👍

  • 5/5 nathalie G. 1 year ago on Google
    I have been visiting this clinic since it opened. I am always served so well. Staff are always so friendly. This last friday i was especially blown away by the service of 1 particular staff member. She just went over and above. 5/5 stars. Thank you Nadine
    1 person found this review helpful 👍

  • 5/5 Elixir B. 1 year ago on Google
    Jess was so professional, knowledgeable and helpful on my last appointment. Very good at checking in that I was okay and the results are wonderful!
    1 person found this review helpful 👍

  • 5/5 ivhie v. 1 year ago on Google
    I’ve been coming here for my hair removal few times. This morning Nadine did my laser for the first time and she was great 🤩
    1 person found this review helpful 👍

  • 5/5 Jacqui G. 1 year ago on Google
    Highly recommend Laser Clinics Australia - Marrickville Metro. The girls are super friendly and professional, putting you at ease with all your Laser removal and beauty needs. I will continue to return. Thank you ladies! 😁
    1 person found this review helpful 👍

  • 5/5 Victoria R. 1 year ago on Google
    I started visiting Laser Clinics in Marrickville early in 2022 for laser hair removal and help with improving my skin quality. I was originally looked after by Jess and haven’t wanted to see anyone since. So knowledgeable and compassionate, and she obviously really understood what I needed as I now have the best skin I have ever had in my life. She’s also very fast and efficient while doing laser. Would absolutely not go anywhere or to anyone else. Thank you for making me feel amazing!!
    1 person found this review helpful 👍

  • 1/5 Emma 1 year ago on Google
    I booked a pigmentation removal at the Marrickville clinic online and when I called to make an appointment they stated they didn’t offer that service because it’s “too dangerous” and that I needed to book a BBL service which costed about 500 dollars more. When I asked which clinics did offer the service I actually booked and wanted they referred my to the Leichhardt clinic. I booked a free consult with that clinic and they then advised me that I wasn’t able to transfer my pre paid bookings from clinic to clinic and when I asked the Marrickville clinic for a refund they suddenly offered the service. I wasn’t convinced and didn’t want to use this clinic because they lied and tried to make me spend way more money then I needed to. I then was emailing the manager who said they had no record of my call and accused me of lying, I then sent a photo of when and exactly how long my call went for and then again suddenly they could see my call. The manager handled the situation poorly and lied to me and accused me of making up stories. Extremely disappointing that they lied and refused to give me a refund. I would not recommend this clinic at all.
    1 person found this review helpful 👍

  • 5/5 Myriam G. 1 year ago on Google
    Thank you to the lovely lady with the English accent (sorry I did not catch your name ---min?) for your enthusiasm and customer service, it made my day! Despite a machine not working well and having to swap rooms, she remained very friendly all along.
    1 person found this review helpful 👍

  • 1/5 Rose W. 1 year ago on Google
    I changed a location from CBD to Marrickville Metro for 3 treatments just because it's closer to home but it was absolutely terrible service. Nahal was quite rude and complained when I asked for a lower heat. The FOH staff said to me when I showed up for my appointment at 6.51pm (my appointment is at 6.50pm) that I was showed up the last minute and they are almost close. I mean she was the one who booked me in at this time a month ago. If the clinic does want to operate at this time so do not book the customer in better than give this attitude and rude. Never again.
    1 person found this review helpful 👍

  • 5/5 Kayla L. 1 year ago on Google
    I had my first experience getting laser at this clinic and was quite nervous. Gemma was very reassuring and extremely thorough in explaining both the process and the after care. Throughout the treatment she was professional, vigilant and positive making the experience enjoyable and far less daunting than I imagined it to be. It was a great experience and I won’t be going anywhere else. Thank you Gemma and the Marrickville Team !
    1 person found this review helpful 👍

  • 5/5 Carla N. 3 years ago on Google
    Excellent clinic, brilliant dermal and beauty services, great prices. The therapists are so lovely and knowledgeable, as with the clinic owner Renee! Always efficient and effective. Xx
    1 person found this review helpful 👍

  • 5/5 Samy M. 3 years ago on Google
    Absolutely great experience being treated at this laserclinic with Kayla. She takes great care of the clients and does the best job one can expect from laser, skin needling and LED! I always look forward to my treatments here and have seen amazing results :)
    1 person found this review helpful 👍

  • 5/5 Kass O. 3 years ago on Google
    The technician was knowledgeable, and explained the procedure step by step setting realistic expectations. I noticed she was skilled and experienced, by the way she conducted the procedure, which make me feel confident that she will also hit the nessessary spots (with the needed intensity). I wish I could read her name in a name tag ... please add big name tags!!! Super clean and organised, I'll definitely come back again!

  • 5/5 Tiki r. 5 months ago on Google
    best laser clinic i’ve ever been too! staff are lovely and atmosphere is very professional and welcoming!

  • 5/5 Nina V. 5 months ago on Google
    Jess is a wonderful laser technician- efficient & good to chat to. The clinic always provides a very professional and effective service :)

  • 5/5 Amba F. 8 months ago on Google
    I have been going to Marrickville metro laser clinic for over 2 years for all my laser and beauty needs. All of the therapists are super friendly and professional. I always leave happy with the service and recommend them highly.

  • 5/5 Kristy R. 6 months ago on Google
    I recently had a few bad experiences at the Eastgardens clinic. I was close to no longer using laser clinics australia after being a customer for 10 years due to the eastgardens clinic. The team at Marrickville has restored my faith!! The service & customer experience was 10/10 !!! Thank you! .

  • 5/5 Lunar Lulu M. 5 months ago on Google
    I had never had laser hair removal before. The staff were professional and friendly. I have always been experienced a respectful and professional environment where safety comes first. Definitely recommend!

  • 5/5 Kunal S. 4 months ago on Google
    The team at Marrickville Laser Clinic are absolutely amazing and super friendly. They always make me feel welcome. They are all very knowledgeable and patient. I highly recommend!

  • 5/5 Millie S. 4 months ago on Google
    I've been coming to laser clinics for a while now and I couldn't be happier with the results! All the ladies at marrickville metro have treated me very well, been very professional and taken a lot of care with my laser treatments. Marissa and Gemma have been great just to name a few 😘

  • 5/5 Lillya B. 4 months ago on Google
    Great prices! Staff are very welcoming and knowledgeable. I have been going here for years happy with their laser hair removal treatments

  • 5/5 leila y. 9 months ago on Google
    I had a great experience in this Clinic after trying 3 different branches due to their really bad service . Staffs were super friendly and Marisa was super kind and great . Thanks so much

  • 4/5 Rosina M. 2 years ago on Google
    Nadine was great!!! So professional and so friendly. Highly recommend booking your treatments with her.

  • 5/5 Naomi 9 months ago on Google
    Nadine is brilliant in her balance of kindness, friendliness and efficiency. I feel so relaxed and safe when she conducts my treatment! Thank you

  • 5/5 Sammy B. 8 months ago on Google
    Highly recommend Laser Clinics Australia - Marrickville Metro. I have been going here or 2 years now and always see Gemma who Is super friendly, considerate and always putting you at ease with all your Laser removal and beauty needs. Thank you Gemma

  • 5/5 L 1 year ago on Google
    Great prompt professional service and clean environment.

  • 1/5 sonja s. 2 years ago on Google
    My first google review ever... I mean who has time for this. BUT.... I will not let this slide. PREFACE: I am suffering from a neurological condition which affects my balance, memory and impairs my speech. I am currently considered a DISABLED PERSON. The girls who work here (including management) are GENERALLY wonderful, warm, kind people! The customer service is generally amazing. Especially in this time, they all do their best. HOWEVER I am appalled at the attitude, complete lack of customer service and over all duty of care from the INJECTABLE NURSE. AVOID FRIDAY AND SATURDAY AT ALL COSTS. Last Friday I went to have a treatment for injectables and found her lack of empathy and coldness a little off putting but over looked it. Due to my condition, I forgot to mention something I wanted added to the treatment until after. She kindly told me I could come back any time on her days and she would squeeze me in between clients. I gave her the benefit of the doubt, perhaps she just having a bad day. I went back 1 week later as we had discussed. Feeling hopeful but having a particularity off day - struggling to speak etc or even stand. I was met with rudeness, discrimination, bias, lack of empathy, arrogance, lack of duty of care -no notes relating to why I was there, the thing we discussed a week ago was suddenly "not really possible" and she "couldn't guarantee it would work" (I literally do this every time, and it works), she started reviewing my face as i kept trying to explain that I wasnt there for a review, but what she had promised me last week. She literally ignored me and kept on. It is not so much of what she said, but how she said it. Her body language, silences where any normal human would have said something kind to ease discomfort. Women like this make other women feel bad about their appearance - its literally the opposite of what she should be doing in that role. Laser clinics need to look at who they hire. Its just not good enough. I sadly will never return. I have a credit to use but I will forfeit it. STAFF MUST BE TRAUMA INFORMED and HAVE AT LEAST A SMALL LEVEL OF UNDERSTANDING ON HOW TO DEAL WITH DISABLED PEOPLE/ or DIVERSITY WITHOUT BIAS.

  • 5/5 Melissa B. 3 years ago on Google
    I came here 1 week ago for laser hair removal on my face, and the results have been 10/10 amazing. The technician at my appointment was very knowledgeable, answered all of my questions and set my expectations perfectly. The appontment was quick and easy to make, we started and ended on time. The results have been exactly as described, and the after-care products on hand were actually really good and affordable. Looking forward to my next appointment!

  • 5/5 Giulia O. 3 years ago on Google
    Had a really good experience here, will definitely come back and would absolutely recommend! Very nice and skilled team!

  • 5/5 Julia D. 3 years ago on Google
    The technician at Laser Clinics Marrickville was so lovely and we had some great chats while she was doing my legs. Made the whole experience easy, painless and fun. She was also very thorough and professional, the whole experience was great!

  • 5/5 Franki E. 2 years ago on Google
    I have seen both Suzanne and Belinda and they both take the time to really assess your skin and give you the right treatment.

  • 5/5 heyylen 2 years ago on Google
    Professional, quick, accurate and great results for laser. Never have to shave those annoying areas again in the future. I've been coming here for a while and all the clinicians have been great, but Nadine has been the friendliest clinician ever! She was constantly checking if the heat was okay and making great conversation to keep my mind off of the burning. 100/10 communication she's a joy to be lasered by!

  • 1/5 Jeerawan C. 1 year ago on Google
    I have been to the marrickville branch and I have been to this branch many times and have been using it for many years. I waited for about 20 minutes. Then the staff her hair Orange color she is rude and the service is extremely bad and unprofessional. I have been using led yellow service. It takes only 15-20 minutes to do normally. And that her forget me in the room for about 30 minutes and leave me lying on the bed after that another women opened the door and shocked why I'm still in the room? and she said to me I don't have to pay nothing and gave me a free facial. I feel terrible with that place, How could the staff forget me in the room and not finish her job yet?

  • 5/5 Jemima T. 2 years ago on Google
    Belinda is so amazing!! She provides excellent and individualised care, can’t recommend her enough!

  • 5/5 Ruby R. 1 year ago on Google
    Amazing service! Nermin did my legs, and took good care of me throughout the process. I felt valued and respected, and I am ecstatic with the results. Gemma and the other girls are always delightful! I am a return customer due to their great service. <3

  • 5/5 Kim C. 2 years ago on Google
    I have been to other laser clinics stores but only started going to the Marrickville store recently and I was very impressed with how organised and friendly the staff all are. They are one of the busiest stores I have been to (& I have been to 4 different ones) but yet they are always available to answer the phone and help. They never seem rushed or stressed and they will go above and beyond to get an appointment for you even when they are fully booked. I have been going for skin treatments and been very happy. Thanks!

  • 5/5 Lawrence G. 2 years ago on Google
    I have been coming here for years. Although I no longer live close by, the service and friendliness of the staff far surpasses any other clinic that I have been too

  • 5/5 Kim J. 2 years ago on Google
    The staff are lovely and the treatments are working well for my skin and hair colour combination. I think it's good value for money.


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