Australian Access Clinics | Medical Cannabis Doctors

Doctor โ€ข Medical center

๐Ÿ˜  Dr T Nguyen was really nice in the consultation Unfortunately he forgot to send my tga approval and only scripts so I wasn't able to acess any despensery My parter rang to ask them for it and they dident answere We then got an email saying we got refunded the consultation fee and they don't want... People often mention great, service, recommend, pain, doctor, understanding, experience, time, work, appointment,


Address

LEVEL 1/457 Elizabeth St, Surry Hills NSW 2010, Australia

Website

www.ausaccessclinics.com.au

Contact

+61 2 9098 9128

Rating on Google Maps

4.70 (366 reviews)

Open on Google Maps

Working Hours

  • Friday: 9โ€ฏam to 4โ€ฏpm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 9โ€ฏam to 4โ€ฏpm
  • Tuesday: 9โ€ฏam to 4โ€ฏpm
  • Wednesday: 9โ€ฏam to 4โ€ฏpm
  • Thursday: 9โ€ฏam to 4โ€ฏpm

Featured Reviews


Frequently mentioned in reviews: great (14) service (13) recommend (13) pain (13) doctor (12) understanding (12) experience (11) time (10) work (9) appointment (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Monique P. 7 months ago on Google
    Dr T Nguyen was really nice in the consultation Unfortunately he forgot to send my tga approval and only scripts so I wasn't able to acess any despensery My parter rang to ask them for it and they dident answere We then got an email saying we got refunded the consultation fee and they don't want to work with me They did not refund me :(
    6 people found this review helpful ๐Ÿ‘

  • 5/5 Willy W. 2 years ago on Google
    Outstanding service from the outset. Dr Nguyen is fantastic. He could not have been more knowledgeable, empathetic and compassionate. His positive attitude overcomes any reticence one may have initially. Such a well organised, unobtrusive process.
    4 people found this review helpful ๐Ÿ‘

  • 5/5 Josh K. 2 years ago on Google
    Definitely recommend to anyone & everyone who is currently using prescription medication for physical or even psychological pain. The Doctors are great. After my first phone consultation, I felt 100x more positive. The Doctor genuinely cared about my progress & the necessary steps I needed to take in order to get there. Be the happiest & healthiest version of yourself for you and your family
    4 people found this review helpful ๐Ÿ‘

  • 2/5 George 11 months ago on Google
    They were efficient in getting my approvals quick but to be honest the level of service from doctor is very basic. I have been trying to treat my anxiety and depression but they give you very general info about dosing. You basically have to figure it out on your own. I found the chemist actually provided more info that the doctor. The consult was so quick and I literally felt like I had no info to go away with and needed to research online. To me it sounded like the doctor just wants you to do your own trial and error which is not good for someone suffering mental health as we need information on dosing requirements etc.
    4 people found this review helpful ๐Ÿ‘

  • 5/5 Sue H. 1 year ago on Google
    I had a great first time phone appointment with Dr Bishop. He was very patient - I had a lot of questions. He answered all my concerns and I felt very comfortable talking to him. Receptionist are very prompt and caring and great with regular communication. So far feeling very happy with their great service.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 skate n d. 2 years ago on Google
    Very efficient no hoop jumping!! BUT most of all EXCELLENT communication with a friendly knowledgeable Dr and staff who listen and explain all you need to know. Well worth a look!!The dispensary people were also very helpful now i await my product delivery!!
    2 people found this review helpful ๐Ÿ‘

  • 5/5 J W. 2 years ago on Google
    Easy to make an appointment. The doctors are great very nice and easy to talk too and they really understand your pain and how you would like to manage it. Products great and effective, I havenโ€™t felt this relaxed at the end of a busy day in years. Very Happy Client. Highly recommend to try to those who suffer from physical pain.
    2 people found this review helpful ๐Ÿ‘

  • 1/5 DAMS ONE M. 11 months ago on Google
    The Dr lacked any empathy, and seemed to have a very weak ego that made him very petty. Also, never refunded me my funds for one the appointments. Disappointed with them considering I was a client for over a year. They donโ€™t know how to deal with people with real problems. Go elsewhere
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Pe T. 1 year ago on Google
    My experience with ACC was very comfortable, very easy guide through and found Dr. Nguyen was very understanding, kind hearted, and had great banter made things work for me smoothly. Look forward to the road to getting better physically and mentally. Thank you ACC PM.
    2 people found this review helpful ๐Ÿ‘

  • 4/5 James W. 1 year ago on Google
    Process has been straight forward so far with easy "registration" followed by a comprehensive, but simple interview/consultation with their doctor. Looking forward to some relief from 40+ years of debilitating pain.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Ivy R. 9 months ago on Google
    This place deserves more ๐Ÿ’š5 STAR ๐Ÿ’šreviews!! At first I was super hesitant booking the appointment with availability the next day which seemed to good to be true, but sure enough Dr T Nguyen rang me right on time!!! He was very empathetic to my needs and he really knows what he's talking about! Not only did he perscrible me with a medical certificate but I also recieved my scripts within 1 1/2HRS from ACROSS the COUNTRY! He also gave me other strategies to cope with my issues.... I'm super amazed by this service and I would seriously not recommend anyone else BUT Australian Access Clinic!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Bradley R. 1 year ago on Google
    A little early to make a complete review but so far from accessing their website and signing up with the initial consultation everything was smooth sailing and the doctor I chose was friendly and listened to my situation and never hesitated in prescribing me with cannabis medication which he also was non judgmental and makes you feel comfortable with the entire situation, just the thought of being able to legally take the range of cannabis products is one big stress I now don't have to think about and the thought of being able to sleep again is exciting, thank god for Australian cannabis clinics. Couldn't be happier so thanks guys your the best
    1 person found this review helpful ๐Ÿ‘

  • 5/5 tia c. 1 year ago on Google
    I just had a follow up consult with Dr T Nguyen and must say he is one of the best medical professionals I have spoke to regarding mental health. His person-centred, calming approach was noted and appreciated. He was extremely considerate, educating and respectful. He made me feel comfortable for who I am and also educated me on some amazing thinking strategies and coping mechanisms. I felt no judgement from him like I have from previously medical professionals in the past. Highly recommend !!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Lyn T. 2 years ago on Google
    The doctor who I had my telle appointment with was very understanding of my health situation and did not rush the appointment. He explained the type of treatment avaible for my case and why he chose the course for me. Very happy with everything.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Sam J. 1 year ago on Google
    I have found that every step of the process of dealing with ACC has been seamlessly enjoyable experience. I couldn't rate it higher nor sing higher praises, keep up the good work you are providing an invaluable service. Thank you
    1 person found this review helpful ๐Ÿ‘

  • 5/5 MARK S. 1 year ago on Google
    The flower using a vape has changed my whole life! I can sleep for 5hours a night now which I havenโ€™t enjoyed for so many years. My Ruminating mind slows down which in turn reduces my anxiety and depression! Fantastic for pain and seriously reduces the need for so medications I have taken over so many years! Donโ€™t be scared! This form of medications is a very good way of coping better and helps with just so many disorders and illnesses .
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Mandy M. 1 year ago on Google
    ACC were impossible to contact, rarely answering their phones, and not returning messages. The pharmacy they work through in Melbourne were just as bad. To speak to someone you have to ring three times, waiting the 10 minutes till the phone drops out, then calling again. It was usually answered some time in the third attempt, but not always. Finally they left us without a script for over 2 weeks, with no communication from them despite the desperate messages we left as their patient suffered withdrawals for days on end, until we were forced to turn to another provider altogether. The new provider is much better. I can't understand how ACC would get 4.8 stars.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Shannon S. 10 months ago on Google
    I had tried another company to help with my mental health which was a bad experience and was very anxious about speaking with the doctor but Doctor Nguyen was very easy to deal with and cared about how he could help. Excellent company and services provided.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Michael P. 2 years ago on Google
    The people are great and understanding and what I'm needing for my pain I mental health and for my recovery it is about time they did this I'm going to find it easier to somke as I know this works for me and I'm happy with how Australia cannabis is doing for us so I don't have to feel as I'm doing something wrong when all I was doing was to get rid of my pain and put my mental health back at rest as its done thank you all again and I would recommend your company to all my friends who are needing help they can not fine with pharmaceutical medications this works for me and it's making my days a lot more easier off
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Lori R. 6 months ago on Google
    I found Dr Bishop to be empathetic, caring and informative. He took the time to understand how I was feeling so he could prescribe the right medication for me, the meditation was explained in detail and he answered all my questions. Iโ€™m feeling so much better. Thank you Dr Bishop!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Narges R. 2 years ago on Google
    I have received alot of help and they are so patient and understanding. They make sure to hear you out and they are really professional but friendly at the same time. I am really looking forward to my treatment and I hope that the great work and research on cannibas and CBD oil is going to make a positive impact in our society.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Tom G. 2 years ago on Google
    Smoothly run and pleasant to deal with. You start by registering and filling out a questionnaire online. A phone appointment with a doctor follows. He assessed my participation by getting me to expand on answers in the questionnaire, and then provided me with information about how the trial works and information I need to keep as part of the trial. I would recommend anyone curious about medical cannabis to get in touch with Australian Cannabis Clinics.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Mickael G. 5 months ago on Google
    From the initial booking/consultation till now can only commend the clinic and its processes. In term of people I only ever dealt with Dr Bishop whom cannot be faulted! Compassionate, great advice and information provided. When it comes to treatment I went for chronic back pain and ended up have anxiety, sleep issues sorted (partially as one canโ€™t expect medication to do it all, personal commitment to change or review oneโ€™s approach is a must!). Thanks and keep it up!

  • 1/5 Erika H. 7 months ago on Google
    DO NOT WASTE YOUR TIME OR MONEY ON THIS CLINIC! My partner had an appointment on the 6th August 2023 with Dr Terry Nguyen, who was very nice, but upon trying to pick up her scripts the following day we found he hadn't sent my partner's TGA Approval ANYWHERE. After I tried to ring *and* email them to find out where the paperwork for my partner's TGA Approval was; the only response we got back from them was a email claiming my partner was being discharged from their service due to "abusive voicemails" (note: my partner never attempted to contact them, all attempts at contact were made by me, but they're still punishing her) and that they had sent a refund. We've called my partner's bank twice and they've confirmed both times that no refund has been sent to her account. We travelled to this location to attempt to resolve the matter in person, and there is simply no business at this address; the building at this address appeared to be residential, which is a stark contrast to the very official-looking storefront shown on this very page. All in all, extremely unprofessional, and quite frankly even if they were to reverse my partner's dismissal from their service we're still going to take our business elsewhere.

  • 5/5 Jack W. 9 months ago on Google
    Always very friendly and respond quickly when ordering over the phone. Have placed a few orders now and usually receive the items the following day even though itโ€™s been shipped interstate. The pharmacy of the future

  • 3/5 John G. 1 year ago on Google
    Process was smooth and easy. Dealing with Norwood pharmacy not so good. Money was debited from my account on Saturday. I was told medication sent Tuesday via express post & now they can't even provide me with an auspost tracking number. Not happy. *edit* after speaking to someone again today, they have admitted that it wasn't sent on Tuesday as they only had half the order in stock. The half ordrr has now been received by auspost with estimated delivery on Tuesday. Almost a week & half after I paid for it. Norwood Village Pharmacy doesn't seem to have a problem with taking your money but customer service & delivery leave a lot to be desired.

  • 5/5 GUZZALONI 4 months ago on Google
    I had an exceptional experience with Dr. Andrew Scognamiglio at Australian Access Clinic. His expertise in plant medicine and dedication to patient care truly stood out. The consultation was thorough, and he took the time to address all my concerns. I highly recommend Dr. Scognamiglio for anyone seeking knowledgeable, compassionate and efficient plant medicine doctors.

  • 5/5 Tristan S. 5 months ago on Google
    AAC has been a life changing experience for me, I couldn't be happier with my consultations with Dr Maureen and Dr Kate, both very supportive and understanding. The ability to lookup product and do research to find potential strains for my needs is wonderful, overall could not be happier ๐Ÿ™‚๐Ÿ‘

  • 5/5 Bae J. 1 year ago on Google
    Such a pleasure to deal with. They made the whole process so easy and we're very knowledgeable. I will definitely recommend this clinic to all my friends and family.

  • 5/5 Serkan O. 6 months ago on Google
    A great team of medical professionals. Have been there for me while I was awaiting surgery for serious spinal issues that was resulting in paraplegia as well as immense pain. Surgery has gone well and I'm on the way to full recovery, but I couldn't have got through it without the help of Dr Mitch Bishop at Aus Access Clinics. I have found Dr Bishop to be highly empathetic, knowledgeable and caring and have also recommended him to a number of people I know in my life. Medical THC has proved to be extremely useful for me as it meant I could avoid the usual heavy opioid and anti-inflammatory medication otherwise prescribed for such a serious long term chronic condition. Thank you so much Dr Bishop and to the entire team ๐Ÿ‘

  • 5/5 Manu E. 4 months ago on Google
    What a beautiful and positive experience with the Australian Access Clinic. The whole process is easy and Immediate. Thank you. Dr Andrew Scognamiglio was very helpful, and approachable!! I highly recommend Australian access clinics!!

  • 1/5 Veronika J. 4 months ago on Google
    I would like to direct this message to Dr. K Tunstill, who gave.my husband marijuana prescription within 5min,without checking any background or GP refferal. My husband former addict, just told her he has anxiety (never had one) he just made it up and got a legal paper to be high 24/7 and behind the wheel..I would assume GP referral and confirmation of any condition is a must. It looks like they hand it over to anyone who pays! My husband smokes,so much, he gets his own stuff of course, but if police would stop him,he just waves paper from.the doctor and they have no idea it is not medicinal. He is violent, addicted to it, would lie and betray all family just to have his smoke. So thank you Dr. TUNSILL, we are getting divorced as we don't feel safe with my kids at home,you gave him "legal " paper to abuse us and the system after 5 min call. I can't even protect my children from him,as again your paper gave him right to be as he is and to scream, hit, lie and just smoke 24/7. This is maybe practice for ppl who trully need it and need medical assistance, but you don't do any check and just hand scripts and formal letters to anyone who made booking with you. I did even call and left a message to have a further chat,so you are aware what you did to me and my family. How you gave addicted person script and power to abuse us,but you never returned my call!! My husband had an appointment with you onn12th of September at 12.15pm over telecome. Hopefully you will take this matter serious, do proper investigation and cancel addicted abusive person to have right to be high, so we don't have to fear for our well-being !!!

  • 2/5 julia p. 2 years ago on Google
    I was a bit disappointed really- although getting a referral, prescription and appointment was fairly easy- I was not really "treated'. When the first prescription did not help my pain it took a while plus my own research to be offered another product- which I was then offered to be put on a trail for- yet there was no follow up! The dispenser listened to my issues and said he would not have prescribed either of the two products and offered other options that were cheaper! When I called the clinic and requested a prescription for the alternate medicines the pharmacist recommended they never got back to me. There is meant to be a good place in Surry Hills I've heard- but have not bothered starting again from scratch!

  • 5/5 Abbey T. 6 months ago on Google
    Life changing experience. Dr. Andrew Scognamiglio is incredibly knowledgeable and empathetic plus understands the plant better than any one I have ever spoke with. I highly recommend !!

  • 5/5 Moustafa A. 2 years ago on Google
    Easy informative and Dr Terry is fantastic explaining everything thing and answers all questions

  • 5/5 Scarlet O. 2 years ago on Google
    I had a great experience with ACC. Super compassionate and professional with lots of information given. Iโ€™m really grateful to have found them.

  • 5/5 Aeon 2 years ago on Google
    My personal experience with the wonderful and caring staff of Australian Cannabis Clinics can be condensed to a single word - wholesome. However, I am afraid a single word review cannot even begin to encompass the integrity, passion, professionalism, and understanding I encountered during my interaction with this clinic. If you are anything like me and overthink things too much, allow me to assure you this place is the real deal! As you are on the call with the clinic you will find yourself greeted politely by a friendly and understanding voice on the other end of the line and begin to realise that you made the right call. The doctor was extremely empathetic towards me, all of my concerns were addressed in an adqueate manner, where I was guided towards an appropriate treatment based on my personal needs. Australian Cannabis Clinics is here to help patients and it truly shows, I like to give credit where and when it's due.

  • 5/5 Graeme A. 2 years ago on Google
    Very polite and understanding, answered all of my questions Highly recommended

  • 5/5 Jordan C. 2 years ago on Google
    These guys really listen to you. I explained my situation and they were very helpful! Very easy talk to. Thank you!

  • 5/5 gregory y. 2 years ago on Google
    Lovely staff.most helpful. Thanks.much appreciated.

  • 5/5 Bretto O. 2 years ago on Google
    The people who work here are awesome The doctor was very understanding Awesome service Highly recommended I have notice my sleep habits are better at night and the pain has lessoned Again awesome work people

  • 5/5 M & A. 2 years ago on Google
    Wonderful service. My concerns were really listened to and everything was well explained. The product has eased my pain already. So glad I found this.

  • 5/5 Natalie D. 2 years ago on Google
    Very helpful, throughout straight forward application, friendly doctors who are easy to communicate with and actually listen and want to help. Highly recommend!

  • 5/5 Jade C. 1 year ago on Google
    I really love this place. The Dr I have is so kind and understanding and you can just tell that they really want to help and believe in the benefits of medicinal cannabis. They also send lots of msgs to keep you informed of the whole process which really helps with my anxiety

  • 5/5 Jesse H. 2 years ago on Google
    Very helpful and take the time to listen to what's going on around u

  • 3/5 Troy B. 2 years ago on Google
    After 11 days and no communication after my consul I decided to pull trigger and reach out to ACC as TGA approval is around 7 days. After leaving messages on phone & email I had no reply, understandable in the current global climate but decided to ring again and finally got through to a lovely lady who said she had no information on my case and would get back to me. She did not.So unfortunately it has been pretty disappointing. After my initial dealings with Cannatrek who were on point with comms, info & just helping me ease my way through a new daunting process. I originally had this at 5 stars as the doc was excellent and understanding but 11 days with no one getting back to me and then no one bothering to connect with me was pretty deflating. So for a $200 fee I'd expect atleast a follow up email or call if there were delays. Honest & awkward but hopefully feedback like this alleviates such issues as this arising in the future. Special mention to Cannatrek for liasing with ACC, because over the 14 day period I hadn't received one return email, or phone call. But, for the greater good, I'll change my review from a 1 star to 3. Thanks ACC. Troy

  • 5/5 Pia R. 2 years ago on Google
    If only there were more services that were as user friendly, professional & understanding as ACC. The communication & help when needed was brilliant. Guiding me simply through every step with reassurance. So grateful. Also, to Dr Yan Ren, thank you for sharing your knowledge in a way I could understand, for genuinely caring about me & overall the quality in the time you gave me. Cannot thank you all enough ๐Ÿ™

  • 5/5 J V. 1 year ago on Google
    This place is amazing. Truly helpful in helping through a tough time via conversation, simple to navigate with doctors and office, revolutionary in helping us get our medicine on this side of the planet, thank you so much. Highly recommend.

  • 5/5 Alex K. 1 year ago on Google
    Absolutely amazing service and staff. Very welcoming and very evident that they are here to help as many people who have been suffering with conditions traditional medications wont work with. Thank you Australian Cannabis Clinic!

  • 5/5 Colin B. 1 year ago on Google
    Absolutely amazing experience.dr s lahz was so good to work with.she truly believes in the healing effects of cbd and thc she was so caring and thoughtful.messaging them was probably the best thing for my life in a very long while

  • 5/5 Sarah 1 year ago on Google
    Really great experience with this clinic. Their doctors and receptionists were always very prompt, kind and efficient during appointments and sent out scripts immediately. Would highly recommend this service for anyone needing assistance with their health.

  • 5/5 Denis R. 1 year ago on Google
    Amazing service. Quality staff and doctors. It was great speaking with medical professionals who are truly passionate about cannabis as a legitimate and genuine drug for numerous afflictions. The doctor I spoke with had the same chronic pain condition as I do, so there was immediate rapport. Highly recommended.


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