Absolutely disgraceful service by Dr. Wei (Sandra) Zhang! I saw Dr. Wei with my mother who was in pain. I've been given a prescription and charged $85 for a ten minute consultation (fair enough). Medicine prescribed was supposed to work 30-50 minutes after my mother took it. However, it didn't and she was still on pain nearly four hours later. I came back asking for help but Dr. Wei yelled at me like if it was my fault. I've been told I was undercharged and am not allowed to complain. Dr. Wei was very rude and yelled at me in front of other patients and receptionist. She didn't want "to waste her time" and just said to find another practice. I ended up in tears as I asked for help and didn't expect such an unprofessional behaviour...

Booked an appointment. Decided to cancel it. Called 4 times, every time I had to hold the phone for about 10-15 before the call drops (so I didn't hang up, apparently the call drops if you hold for too long!). Then I sent an urgent email to cancel my appointment as it seemed impossible to cancel via phone. Yet, doctor Sandra called me at the time the appointment was booked. So no one did anything about the email I sent! We talked for 30 seconds as I explained to her I cancelled the appointment. Today, I received an email claiming that I owe them 85$!!! are you serious??? Dr Sandra didn't say that this guy tried to cancel their appointment but he couldn't because no one answered the phone or read his email? How unprofessional! This is the description of my invoice: "Phone attendance by a general practitioner lasting less than 6 minutes for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if requ". What are they talking about? What medical history? What obvious problem? I DO NOT RECOMMEND! I personally found another centre that at least can pick up the phone.

The director of the medical practice needs to review Dr Sandra Zhang. She is well and truly destroying the reputation of the practice. A doctor should never be aggressive and argumentative. Seriously needs a lesson in people skills!! My first negative experience with a doctor in 25 years, amazing……

Came here looking to find a new regular gp to monitor/manage my cancer and booked an appointment with dr Wei (Sandra). On my first appointment I was greeted with hostility and aggression from the dr who enquired as to the reason for my visit, when my reasoning was presented it was met with an aggressive tone both literally and figuratively literally. I gave her a number of reasons as to why I had booked an appointment at that practice with a random dr which went unattended, basically refused treatment and was extremely rude, hostile and aggressive both actively and with passivity, and still took her fee as if she had treated me. I'm never attending this practice again and it'd be my recommendation to anyone considering attending, not to.

Do not go to Dr Sandra Zhang or this medical centre unless you want the worst treatment and care possible. I’ve never seen a medical centre so poorly run. I came in on time to an appointment and after the doctor was running 15 minutes late i let the receptionist know the appointment was for something really urgent and I had work straight after. She was extremely rude and hostile towards me and just a very unfriendly person to be working in a medical centre. Around the time the doctor was running over 30 minutes late I said to the manager and the receptionist that it was really important I saw the doctor and both of them again were extremely rude. Then around the time the doctor was running 45 minutes late (still with the same patient apparently which is disrespectful of other patients time) and both receptionists were aware I had to leave to get to work and it was only when I said I would leave a review about this experience that they actually called the doctor and said there was a patient who was waiting. Obviously only cared about the review and not about the fact there was someone who urgently need to see a doctor. Seriously don’t go here worst doctors ever and rudest receptionists I’ve come across

I went in for a prescription renewal and Dr. Hany didn’t really listen to me at all. I have not seen him before so I tried explaining my situation but he was a bit rude and didn’t seem to care. I understand if he did not want to issue the prescription for whatever reason but it would have helped me to know why as now I have to see another doctor somewhere else and try again.

This is a bulk billing practice, I guess you get what you pay for? Having said that Dr Richard Lee is the best GP I have ever been to, literally ever. He's incredibly kind and understanding and very professional. But the reception staff are absolutely appalling. Extremely unfriendly on both the phone and in person, literally never do what the doctors instruct them to do (look up results etc.) and when I asked for a new copy of my pathology request form because I lost mine, they couldn't find it anywhere in the system and made me book an appointment, which was pointless because the doctor found the old form in my file immediately. One of the worst experiences I had is when I asked for the doctor I saw previously and couldn't remember his name. The receptionist pressed me to identify him ethnically and I told her I wasn't really sure, I try not to assume people's racial background, but perhaps he was Indian or Middle Eastern? She said it must be Dr Gergis, and he was obviously Middle Eastern. She said, "for future reference...he's Middle Eastern". She said it really nastily with the implication that I was racist for misidentifying his background, despite me saying that I didn't really know. If I hadn't been feeling so unwell I would have told her how unprofessional this is, and having been a medical receptionist in the past, I know that you can easily find this information out by just looking in the file, so the whole exchange was completely pointless. I honestly wish I'd got her name because I was so uncomfortable with the exchange that I would have reported it to the practice manager.

If you’re in the market for having your time wasted, your patience tested, and your stress level raised.... Enmore Medical and more specifically Dr Sandra Zhang should be your first port of call... however, if you’re more into having your medical needs dealt with in a timely and professional manner then AVOID Enmore Medical at all cost. You’ve been warned, I’m giving it one star because I cannot rate it any lower. Period.

I was a bit hesitant to go to this practice after reading all the negative reviews, but my recent experiences have been nothing with positive. I've been going to the GP Richard Lee and I think he is excellent. He is thorough, kind, and takes his time. The receptionists are always friendly and helpful.

Unfortunately, I now only use this practice in dire circumstances when I can’t source any other medical appointments. My visit before last I was to have an amended medical certificate emailed & this never occurred despite calling twice & (eventually) speaking to a receptionist who assured me she would follow this up. A week passed & nothing happened. I then visited the practice in person & they had no record of my requests & as the doctor was not in for two days they said nothing could be done. I gave up. The last visit approximately two months ago I saw a doctor in person for a script & whilst helpful, she asked why I wasn’t getting blood work completed at the practice. I told her that the administration at the practice was unfortunately below acceptable levels, I did not feel confident to have anything other than basic services provided & that something really needed to be done about service levels & responsiveness & accuracy. The doctor just shrugged & said they employed a lot of young people on a transient basis & it was basically a fact of life & nothing could be done about it. What a wonderful recommendation! I have today tried to book a Bulk Billed Phone Consultation online & the system incorrectly tells me I haven’t had an in-face consultation in the last 12 months & I should call the practice instead. The online booking system will however allow me to book a Private Fee Phone Appointment; apparently I HAVE had an in-face appointment which allows me a phone consultation after all, but only if I want to pay a private fee. What a joke! I called to speak to reception & after being on hold for 20 mins the call just terminated. I started this review by saying “Unfortunately, I now only use this practice in dire circumstances….” Alas, the service from this practice has slumped so terribly over the years I now cannot recommend it to anyone in even dire circumstances.

I would not recommend even bothering with this practice. They intentionally make you come back multiple times while doing nothing to actually diagnose or resolve your problems. Very clearly just a cash grab with no genuine concern for clients health. If you book a Telehealth they will tell you that you have to come in again in person so they can charge you again before providing a script, referral or any testing forms. Even when tests results show an issue they make no effort to do anything beyond that point. A giant waste of time.

The last several times I've been here I've had to wait at least half an hour longer than my designated appointment time (last time was over an HOUR). The staff is absolutely clueless. Do not recommend to anyone who wants an up and running and reliant medical practice.

I’ve been going here many years and continue to receive quality care and service from GPs and staff. The Telehealth system since Covid has especially made appointments easier and on time and I always receive prompt response when contacting the practice.

Dont understand why always they take an hour to see you from your appointment and GPs wont even examine you. Its pretty much a legal dealer for prescriptions. Get your act together, y'all meant to be doctors.

Dr Hany Gergis is one of the rare GPs gives you his time and explains everything to you without rushing you into leaving. However, my issue is with the practice policy and Raksha, the practice manager. First of all she talks at people not to them. Secondly, they refused to give me my medical records which breaches the NSW health record and information privacy act 2002 because or their "practice policy" where they don't give out test results until after you book another consult with them.

I’ve seen dr Sandra a couple of times now for myself and my young son. She is great, really thorough. I don’t understand all the bad reviews, she’s straight forward and actually has a good sense of humour. We’ve never been rushed or treated rudely by her or any of the staff for that matter.

The most appalling service experience received by the receptionist working Sunday 26th March 2023. I rang to enquire about a Telehealth service for my partner who tested positive for covid and is in the high risk category. My enquiry was weather the GP working today could prescribe antivirals covered by the PBS as our doctor didn’t work Sundays. I was advised I would have to ask the doctor this but pay a $85 consult fee first. When I asked for this to be confirmed first prior to making a booking she raised her voice, took a tone and said “fine!” Before hanging up on me. I walked into the medical centre 15 minutes later (I had not been called back so the hang up wasn’t accidental) to be told by the same reception she had intentions of calling me back when the doctor came in. No apology and no empathy for the situation displayed. Just a blank stare and again told she would call me when she could speak to the doctor. When I asked if she could understand the worrisome situation I was in with a partner with covid who is high risk and how hanging up on someone is unacceptable and simply cruel, she just stared at me then repeated that she would call me when the doctor came in. I chose to wait in the reception area for the doctor to arrive and then was told the same thing. A consult would be required first before my partner could be advised if she would qualify for PBS covered antivirals or whether the doctor “would choose” to prescribe treatment under PBS. Absolutely appalling and shameful experience that just made an already stressful and worrying time worse.

Had an injury and chose to get treatment here rather than hospital, received great care on day of injury right up until it was fully healed. Care from reception and the doctor who treated me was wonderful, wish I had written their names down. Thanks again!

This is a wonderful Medical Practice. I’ve been coming to this Medical Practice since 2014 and I’ve been always looked after extraordinarily well. All staff here is extremely polite and helpful. The Practice Manager is absolutely wonderful. Over the years, I’ve seen how this lady has been dealing in an exemplary and very constructive way with patients and staff members etc. - even when she had to deal with difficult and sometimes emotional situations. For my GP, Dr. Dino Fattore, I have only words of utmost appreciation and deepest respect and gratitude for looking after me over all these years. He is one of the kind Medical Doctor, with unmatched professionalism, medical knowledge, compassion and patience - just to mention only few of his so many supreme professional attributes and characteristics that make Dr. Fattore absolutely unique.

Have been visiting this practice on and off for a few years only when I need to. For a practice that only takes appointments, on average I’ve had to wait 45mins to an hour after my booking time before seeing anyone, so I’m finding it hard to see the point of making an appointment to begin with. I once waited almost 2 hours for a once off doctor to see me fill out my fitness to drive forms. No apology or explanation from the doctor as to why they took so long to see me, and why they weren’t communicating with the receptionist when she was calling to check on them for me (one of the few kind and sympathetic receptionists I’ve interacted with at this practice). There was nobody else in the waiting room and nobody in before me. The reception staff lately are so unfriendly and rude both in person and over the phone. I stood at the counter for 5 mins watching two receptionists talk to each other without acknowledging me even though they both looked directly at me. They answer the phone already irritated and impatient. A real shame as Dr Vijaya is my preferred GP but I’ll be heading up the road to the walk in clinic from now on. This review is based on a number of experiences I’ve had dealing with the practice over the last few years, and finally decided to check other reviews after getting off the phone to another receptionist with an attitude problem today, and curious was to see if other people have had the same experience. It’s clear I’m not the only one.

This place seems to get a bad reputation from a lot of the reviews. However, this is the complete opposite of my experiences here. I’ve never had a bad time and always treated with respect. I really feel for the doctors here as they really have to get through so many people. Not doubt that I’ll probably be back at some point for a check up.

Dr Sandra Zhang has been so patient and helpful on all my visits, as I had a lot of forms for her to fill out. The reception (for the most part) has been very kind and helpful, even when I had a lot of questions. I love that I was able to get appointments booked so quickly, even as a new patient.

The administration staff at this practice are truly unprofessional and very unhelpful. I called as I am unwell and explained I am unsure if my illness is contagious, I asked if there is any precautions I should take before attending my appointment- the staff member was eating food while speaking to me over the phone and couldn’t clarify if there was anything I needed to do- all while chewing loudly into the phone. My regular GP Dr Lee is amazing and if I didn’t have such respect for Dr Lee I certainly wouldn’t be attending this medical practice. As a patient here on some 4 years I cannot understand why they can’t have professional staff that actually have care for their patients. If you’re looking for a GP I would suggest to look elsewhere.

Bad experience with Dr. Jayaram. I've had a cough for 3 months, did a PCR test (negative) since it's required before I can see a GP here. I booked ahead but still waited for an hour. Receptionists were kind enough to check when the doctor is ready and told me it should be soon and she's with no one in her room. I ended up waiting for 20 mins before I got called in. Yes she was very efficient. Listened to me explain my situation and without any checks, she just referred me to do an xray and a blood tests. I then had phone consultations with her after my results were out. Both times she just said looks fine and ended the call. Obviously I was still coughing but I gave up and saw another doctor. If it wasn't for Medicare, I would have had to pay for my PCR Test, 3 x GP consultations, 1 chest xray and 1 blood test for nothing. Not to mention the hours wasted just travelling back and forth. Don't waste your time here.

Richard Lee is one of the best GP's I have been to, he is very calm, informative and patient. This is also one of the very few remaining bulk billed GP's in my area so it doesn't cost a lot to get the help you need.

ABSOLUTE JOKE ! Waited more then 30 minutes before seeing a doctor, even after booking a time. Spend less then 5 minutes with the doctor to be given a « referral » paid 85$ For nothing. DEFINITELY AVOID

I’ve seen a few doctors at this clinic over the past five years or so. Dr Lee is one of the best doctors I have seen in a long time; very attentive and offers many solutions to empower patients to make informed decisions about their health. Unfortunately, other doctors talk over me, don’t listen, and ask questions that I’ve already answered. Reception is a bit questionable at times; sometimes they call ahead to let you know doctors are running late, but today I waited for an hour after checking in at reception only to see my doctor walk out the door because they weren’t told that I was waiting to see them.

I don’t think I’ve attended this practice often enough to give an overall rating, but I had an appointment with Dr James Brown today and he was so incredibly kind, knowledgeable and reassuring. He was especially helpful when it came to finding low-cost options for the medications I would be requiring. A very positive experience overall.

No respect for patients' time at all. Waited 1.5 hours only to have to leave for another appointment. Front desk kept saying it wasn't going to be long. Very poor communication - only offered to actually call the doctor and find out exactly how far off he was when I got up to leave. Should have taken note of all the poor reviews - really my own fault!!!

Terrible service. the Dr. does not wanna take more than 5 min. to see you and you can only have "one problem each time you see her". How is that for a person who vows to take care of people when they graduate. :) I should have checked the reviews before going there.

After I waited for an hour for my appointment, I spoke to the Practice Manager to give her my feedback. She was defensive, unappologetic and aggressive. She blamed me, talked over me and ended up shouting at me. When I told her that I was reporting her, she threatened to adversely (falsely) affect my medical/patient record. I am in process of reporting her to the HCCC.

I’ve an appointment with doc but everytime I go to this medical centre I need to wait at least 30 mins more from the time I booked, sometimes 45mins or 1hr. Receptionist never tell/say what’s the reason why I need to wait that long. So so disappointed, such a waste timing here.