Usually don’t have time to write reviews but this experience caught me off guard. I have been here on numerous occasions and most of the time it has been “ok” and straight to the process, not much conversation which is fine by me. Front desk is pretty unprofessional and probably needs a few lessons in customer service. Usually had the female sonographer to do pregnancy scans who is always pleasant. This time got the male, and his opening statement to me was, “why are you having this scan? This usually means something is wrong”. As a second time mother I know that this is a standard third trimester scan that woman undertake based on OB advice. What a poor introduction to anyone about to have a baby, let alone a first time mum (which I am not). Scan felt rushed, and was the quickest scan I’ve ever had, just didn’t feel thorough. The reviews on this place speak for themselves however I was yet to experience this until now. Lesson learnt, stay away.

General imaging staff are lovly Receptionist need a lesson in customer services Lady with short curly hair has to be the rudest woman I’ve meet in a while It’s not nice to come and be greeted by miserable judgmental staff Smile at each other and are so nice to each other but when a customer enters the building it’s like oh and the eyes roll and body langue tells you right away I’m annoying there talk time ect! If they spoke to customers as nice as each other this practice would run beautifully My over all experience wouid of been much nicer if imaging staff served me .

Rang to get a copy of films and report for my father who has an appointment with his orthopaedic specialist. I am a doctor and they would not give me a copy of the films or report, nor would they forward to his specialist. I have never had this problem before with the many radiology practices that I have dealt with over the years. Would not recommend this practice if you need prompt medical service or communication.

Unfortunately the experience here was not welcoming at all, from the first phone call to then arriving on the day. The receptionist was rude & very unwelcoming. It's often a scary experience having these types of appointments and the last thing patients need are unfriendly & cold staff. The physiological safety provided for patience doesn't seem to be a priority at all, given all of the other reviews similar to ours. I hope they can make some changes for future patients. I won't be coming back here.

I usually use their service at Burwood . Excellent but here somehow there are terrible and and a rip off . Upon contacting and booking I was told US procedure cost is either $139 or $185 . But when I arrived they tried to charge over $500 . So of course didn’t went ahead and booked same thing at Burwood was $185 . And god it done next day . Mind you they same company different branches . How could it can be justified. Not sure how many people got ripped off .

Just a quick note that I walked in on a Tuesday at 2:30 for an x-ray. i got it done and was out of there in 20mins. no complaints.

I turned up with no appointment late on Saturday morning, not busy - maybe nobody comes here because of the number of negative reviews? They were helpful and polite, waiting room was clean. I was taking one of my kids there, he went through to x-ray without me, so I didn't see the room. He's a bit uncomfortable with strangers, but he seemed happy enough when he came out so the radiographer must have been friendly enough

I find reviews interesting since most people seem to jump on to air their frustration without first having a conversation with the owners or person their complaining about - a bit cowardly and not good to harm someone's business or persons reputation without giving them a chance to respond privately first. People who feel they have had a negative experience are 2-3 times more likely to complain then people with a positive experience so consider this when reading reviews. I have found staff to be courteous and professional. They have been there a long time. I made an appointment and was taken for scans on time. I was given the option of picking up my results the next day and have them electronically sent to my GP.

I think now from experience, to try for yourself rather than go by ratings. I needed an ultrasound quite urgently and I called around, they were the most welcoming and fitted me in within the hour. Sally who did my ultrasound is lovely and the tall brunette on reception was genuinely happy that she could fit me in at short notice.

Excellent service. Clean, tidy, quick and competent. They got me in same day for ultrasound and xray- seamless transition between the two. 10 times better customer experience than the comprehensive medical imaging @ 111 on same road where they lose yr referrals and make errors with appts repeatedly. So relieved to find this better option 😅. Update: Sadly 4 days later i have an appt with my GP and she has not received the reports...she is now calling them to chase. UPDATE: just called back this am 17/3/22 and got the rude woman. Berated for asking a question. She is not in the right job. Unclear how a company gets so many complaints and yet they are still in the role? Must be family member or has something over the owner lol. Change jobs, you’ll be happier not doing customer service as it’s not your jam! …will also save everyone being punished for existing. Thanks

Terrible experience. Shown absolutely no compassion or empathy whilst they delivered bad news during an ultrasound, I was abruptly rushed out the door. Would never recommend.

Horrible experience. The xray tech was so rough and rude with me mum, who has dementia. I am very unhappy. I will be making a formal complaint.

Unfortunately didn't even make it past the receptionist, who told me in the rudest, most dismissive manner that they don't do reciprocal Medicare.

Went in for X-ray for my two knees, with referral from my GP. I got seen almost straight away. They accepted bulk billing. The whole process took less than 15 minutes. Excellent service.

I had an appointment and was on time. Didn’t have to wait too long to go in and the staff were very nice. The went above and beyond for me which was great. Thank you!

Really good service, friendly and helpful staff all the way through the process. I had a very good experience having a scan and then a guided injection. Highly recommend this place

Rang up and put on hold, before I could say “hello”… then they proceeded to attend to customers at the centre, whilst I waited to be be assisted .. they forgot about me.. after holding on, listening to all their conversations.. privacy? .? .. I finally hung up.. there must have been about 3 people at the front desk.. but no receptionist!

This place definitely deserves more than 2.8 stars it currently has. Process was quick and efficient. Hardly had to wait for anything at all. Staff were polite.

Visited for first time ultrasound I was a bit nervous but sonologist was very kind and smooth service. Very satisfied their service :)

Great service and very available, all on Medicare