1/5 Ben W. 2 years ago on Google
Have
a
read
and
make
up
your
own
mind.
This
is
a
gym
company
-
not
an
individual
gym.
They
are
dishonest.
I
tried
to
contact
them
about
cancelling
a
membership
during
COVID
as
they
were
closed
during
lockdown.
I
called
a
number
of
times
and
left
several
phone
messages.
No-one
responded.
I
physically
attended
the
gym
today
and
advised
that
I
had
received
a
membership
charge
during
lockdown
and
wanted
that
refunded
and
that
I
wanted
to
close
my
son's
membership.
The
staff
member
tried
to
tell
me
that
the
reason
the
gym
didn't
respond
was
because
everyone
had
been
laid
off.
It
seems
the
owner
is
not
capable
of
returning
my
calls.
Especially
where
cancelling
memberships
are
concerned.
The
staff
member
then
tried
to
tell
me
there
was
a
30
day
written
cancellation
requirement
which
he
would
'waiver'
and
use
the
charge
applied
during
COVID
as
that
30
day
notice
'payment'.
It
gets
better.
When
originally
signing
on,
we
were
given
a
'fob'
electronic
key
to
after
hours
access.
We
were
asked
to
pay
a
refundable
deposit
to
ensure
the
return
of
this
fob
which
seemed
reasonable.
My
son
temporarily
lost
his
and
went
to
the
gym
and
asked
for
a
replacement.
He
was
charged
$40
which
also
was
normal.
He
found
it
in
his
backpack
a
day
later
and
returned
the
fob
to
the
gym,
asking
to
return
it
and
for
the
payment
to
be
refunded.
(they
are
rewritable
keys
so
are
reusable)
This
was
refused.
He's
a
young
student
so
he
begrudgingly
accepted
this.
$40
means
a
lot
to
him.
He
know
he
was
being
ripped
off
but
wasn't
equipped
to
deal
with
the
level
of
bluntness
and
he
was
quite
upset)
So
-
today
when
I
attended
to
cancel
the
membership
-
I
then
asked
for
the
deposit
back
and
the
deposit
for
the
lost
first
fob
they
extorted
from
him,
only
to
be
told
that
these
are
in
fact
charges
-
not
deposits!
So
not
only
are
they
extortionists
but
they
are
liars
as
well.
So
it's
off
to
the
Dept
of
Fair
Trading
I
go.
My
recommendation?
Avoid
this
gym
at
all
costs.
Because
there
will
be
plenty.
(as
a
footnote,
when
I
rang
my
bank
to
ensure
no
further
charges
from
this
company
would
be
charged
to
me,
the
young
lady
dealing
with
it
had
experienced
exactly
the
same
thing
with
her
gym
during
COVID
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