Worse management ever! There are 2 machines (Curl leg and Leg press) occupied by 2 guys for hours. Whenever you go to gym you will find them, sitting on the machine and browsing their smart phone. When I complain about it, they customer service lady informed me they requested lot of times but still they do the same.

Was told that there was no joining fee and ended up with an extra 90 dollar amount when signing up. The staff even stated the membership cost had no extra charges prior and when I ask to explain the extra fee, he only then clarified that it can't be taken back even when you cancel but only allows you to go to access for an extra month before getting cancelled fully. Very dissatisfied with the misinformation and staff even assumed my mother couldn't speak English and asked me to translate for her. Very rude.

Memberships fees weren't frozen during NSW lockdown while most other gyms stopped direct debits. Management doesn't even bother answering queries sent via website. Worst customer service ever.

I go weekly, it is a good gym with good collections and well maintained equipment. I enjoy the various classes and would love to do more classes if my time allows me. I feel lucky to have found great regulars and who are supportive and respective to each other, a great little community helping me stay active. Gym floor gets busy at times but you can always alternate your routines, or try the classes.

* I've been charged another $9 for no reason on 10.08.2023 and I am yet to receive my refund after 42 days, 3 visits, and multiple emails. The Crunch service team is a joke and useless. Please avoid Crunch Fitness. I've wasted my time, don't waste yours And I believe I am not the only one having this issue, many just haven't shared their dilemma online. by the way the email address from the response from Crunch "only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list." Don't waste your time * • Whole Gym only 1 Chest Fly Machine • Sometimes they have Class in the common area and occupied 3-4 racks/machine + weight • Empty racks without a barbell • Some racks don’t have enough Weights • Confusing Weights, Some weights in pounds some in KG. • And Based on my experience, you have to wait around 40days (maybe more) to get a refund if they make a mistake I canceled my membership on 29.06.2023 due to another price increase, but they double charged me on the final payment and I raised the issue the next day. But after multiple visits (every visit they confirmed they’d double charged) and after multiple emails back and forth. No one seems to care about the mistake they’ve made, as I’ve heard every kind of story such as we’ve emailed the member service team, we’ve escalated to a higher level, and the service member is on annual leave. On 19.07.2023 I received an email that I still have to wait for another 20 days. Whether I can receive my money still remains unknown. • Instead of including all of the fees in the per week fees as they advertised, they hide fees in TnC when you sign up. Please read carefully Sign-up back in 2022 was advertised as $9.95 per week, but they will charge you another $1 per fortnight for so-called “pay as you go” and you still need to pay another $39.90 a year, so-called annual fees. And only a week after my start date, they send another notice regards they are going to increase their fees to $10.95/week and $44.90 annual fees. You also need to give 30 days' notice before you go (only 12 months a year), so there is not much advantage to an additional $2 for base membership. FYI: if falls within 3 days of the billing date, your termination will be processed the following business day after billing. This means most probably you need more than 30 days' notice.

Please be careful when joining this Gym. they had promotion $10.95 / week, I asked to join and pay for 4 weeks and payment should be $44 instead the man on the front desk asked for $62.70 , I said Ok and paid by card. the same day I received an email asking me to pay the outstanding fees,I checked my bank statement it showed that payment was made. I went to the front desk to clear this problem, the boy told me you did not pay the fees. I told the guy I don't like this type of dealings and need to cancel my membership he replied you can’t cancel before you pay the fees. Please do not give them your credit cards

I've set up a direct payment, except that it doesn't work. Today, after the 6th time updating my payment details I've had enough. The girl at the reception told me she's raised the issue with management hundreds of times since she's started. She was told to keep updating customer's payment details. Rather than getting the IT people to fix the problem, management expect paying customers (like me) to waste their times everytime before going to the gym. That's just not good enough. Next time I go the gym if this problem still hasn't been fixed, I'm cancelling my membership and I'll sign up with another one. Absolutely shocking.

Huge gym with plenty of equipment and friendly staff. Gym seems to be kept clean and toilets are not bad. Unfortunately at this price point, it can get really crowded. The worst thing is lots of people smell horrible especially in the evening making the weights feel like they are twice as heavy. And you also have more chances of coming across the chatters and phone-users who spend hours exercising their tongues and fingers (unfortunately while using the popular machines) so if you do decide to sign up, better go on off-peak hours. Suggestion to management: It's obvious that certain machines and equipment are more popular than others (and some are not even used) so would be good to add more of those machines like leg press and squat racks and reduce some like those ellipticals.

The manager of Rockdale branch Sam is absolutely unprofessional ,rude, a bully , verbally aggressive with zero customer skills . He is extremely disrespectful with lots of attitude. Please stay away from this gym because the manager behaves in such a hostile manner and treats customer like they are piece of garbage. Little suggestions to crunch fitness team please provide appropriate customer service training to all your staffs specially managers.How are they are supposed to manage the gym when they cannot even manage their own anger and attitude . Thanks for the reply . It is extremely disappointing to see your reply after hearing one side of the story from your staff only rather than from both parties.The whole situation arises because the card issued by you guys was not working and other staffs could not fix the issue for few days hence they were letting us in due to the card issue . However on that particular day we were doing the same when your manager Sam yelled at us .He was extremely rude ( must have been on a power trip for being the club manager )the way he approached us was extremely unprofessional and accused me of sneaking people in which was not the case . He would not listen to us and speak over us . I agree there is zero tolerance for verbal aggression I would suggest you to check the camera to see who was actually verbally aggressive . He yelled at us and told us he was sick of us and we can go to other gym if we were not happy when we questioned why the rule is inconsistent. All I told him is that he had really bad attitude how is that verbally aggressive? And also if you read the other comments posted by the customer there are so many comments complaining about how rude your manager Sam is . He treats the customer as piece of garbage and when we refused to be treated that way then we are verbally aggressive? I would still suggest you to check the camera to see the whole situation rather than listening to your managers side of the story and come to the conclusion. I would still repeat he needs proper customer service training and I hope rather than covering your staffs rudeness your actually check the camera even I’m happy to talk to you in person and last thing he needing welfare check after he yelled at us is beyond me and also Crunch should have zero tolerance policy towards any abuse directed to customer as well just because he is a manager does not give him right to treat us the way he treated us his exact words were “ I’m the manger what you’re gonna do “

Crunch fitness at Rockdale charged me incorrectly twice when I had informed about that to the team member. they always tell that will call back on few hours and resolve but after 5 days still with no response. I then called and spoke to Sam who they have informed me was a manager and only he can refund apparently he said he can’t refund too . I then asked sam to fixed in for the next payment he then sounded like he was blaming me if I had a double account why would I have double account ? He was rude and he didn’t sound like he was there to help me . I had email all the screenshot as required . I will be logging a complaint as this is a bad service and this should have not happen in the 1st place . I will be waiting it to fixed asap .

Manager of the establishment called Sam was totally mannerless, unprofessional, rude person with zero customer service shills. I would recommend everyone to stay away for this dump where the manager mistreat and misbehave with the members. After reading the reply. It seems like you believe in Blaming the customers for your staffs incompitance in customer service skills.. I don't think it is just a coincidence that every other reviews mentioned how rude and unprofessional your manager Sam is. I totally believe there should be zero tolerance policy towards aggressive behaviour, what about yelling, buyying behaviour I was subjected to by your manager. Why wasn't my welfare checked by any staff if they were so much concerned after being verbally attacked . I believe zero tolerance should be applied towards both side.

I almost broke my finger there with one of the equipments that was in maintenance a few weeks before it happened. The manager didn’t do anything about it, when that happened everyone started blaming the staff as that equipment broke a couple of times before that and they didn’t do anything to really repair it. Because they didn’t do anything about it I de decided to cancel my subscription and moved to Anytime Fitness where I’m happy. Nice equipments, nice staff. Been there for 2 years and none of the equipment have broken. I don’t recommend that gym for anyone!

Crunch own-brand pin weighted gear is different to any other gear, in an Aldi Good Different way. Someone has designed in better kinematics, with a moving seat resulting in longer and more even time in tension in a longer range of movement. You encounter this equipment at any Crunch, but no-one else in Sydney seems to have it. The house music is high energy and consistent, the free weights area is (just) big enough. Needs a better torso twist machine and a second pec deck. I always get better pump at Crunch than any other gym, it's almost certainly due to the better kinematics.

Great gym in many ways , depending on times you like training you’ll find your type of crowd , never imposing with all age groups. Machines are constantly available and the staff is extremely friendly helpful and polite.

Not sure if the staff have a lot of pride in their gym. Free weights are left all over the place, plates strewn everywhere. Need to hop over so many plates to get to the squat rack. Staff seem busy chatting with each other.

I’ve been going to this gym for 2 years and i love it! Staff are always super friendly and welcoming. They have all the equipment I could need. Definitely recommend!!!

A large space with a good range of weights and equipment. I go during the day and there's always plenty of space and a good vibe.

Staff are friendly if in person however over the phone or via email is terrible customer service! I've been calling during the last few days to make sure the gym reopened. No one ever picks up the phone and in fact they cut it off when phone rings!! They also barely respond to emails, never mentioned hidden fees, misleading marketing. It's frustrating not to get hold of them and this happens quite often even when I first joined my membership! Since no one has been picking up the phone and my call keeps getting cancelled, I went to the gym to find out what's going on and called them when I was near the entrance! There were two staff members doing nothing and there I saw the incoming call get cancelled by the staff! It was just unbelievable!

I recently checked out Crunch Fitness Gym in Rockdale, and I've got to say, it's got some great things going for it. The gym offers an impressive selection of cardio and weights equipment, which is awesome for those looking to mix up their workouts. The staff there are friendly and helpful, and the locker rooms are quite nice too. Most of the other patrons I encountered were friendly and willing to lend a hand if needed. However, I did notice a few areas where Crunch Fitness could improve. One thing that stood out to me was the lack of flow within the gym layout. It seemed like everything was scattered and far apart, making it a bit inconvenient to transition between different exercises. It would be fantastic if they could organize the equipment in a way that promotes a smoother workout experience, especially for those who prefer a structured routine. Another issue I noticed was the absence of a dedicated warm-up or cool-down area. Not everyone relies solely on cardio for their warm-ups, so having a designated space with proper mats for stretching or lower-impact exercises would be beneficial. It's important to cater to all fitness needs and ensure that members have a well-rounded experience. I also found it a bit frustrating that the benches were bolted into the floor. While I understand the need for stability, this setup limits the flexibility to use them with other equipment for workouts. Unless the two free benches on the other side of the gym are available to wheel around, it becomes quite inconvenient. Providing benches that can be easily moved or repositioned would be a great improvement. Furthermore, the lack of variety in modern attachments for the pull-down equipment was a bit disappointing. It would be great to see a wider selection of attachments available to cater to different exercise preferences and target specific muscle groups effectively. I know people also misplace and mistreat attachments, if you had a rack on the wall people could collect / hang them after use might help stop people leaving them all over or losing them. Another small issue I encountered was the placement of the t-bar, which seemed to be inconveniently tucked away in a corner between dumbbells and other equipment. Additionally, the only bar available to use with it was from the bench press area, and it was smaller than a regular barbell. It would be much more practical to have the t-bar located in a more accessible area and provide a standard-sized bar for its use. It is a great piece of equipment you can do so many exercises on, it’s a pity it isn’t allowed to be moved and is basically useless if someone is using the machine by the dumbells. Could this be put in the deadlift area? Lastly, I noticed that weights were scattered all over the place, even though I visited shortly after the gym opened. It gave the impression that the equipment wasn't being properly placed or taken care of. Ensuring that weights are organized and returned to their designated areas would contribute to a cleaner and safer workout environment. Finally, I'd suggest having more spray bottles available, especially in the deadlift and squat areas. This would encourage members to wipe down equipment after use, as the closest bottle being way over by the far dumbbells might discourage proper hygiene practices. All in all, Crunch Fitness Gym has a lot of potential, and with a few tweaks, it could become even more enjoyable and user-friendly. By improving the flow and organization of the equipment, providing a dedicated warm-up/cool-down area, and ensuring proper maintenance and cleanliness, the gym could better cater to the needs of its diverse members. Keep up the good work, and I hope these suggestions help make the gym experience even better for everyone involved!

Great space and equipment. Not as packed as alot of the other gyms around.

The place is not cheap because it's not 24/7 and there's all dirty people walking in including thieves that steal...the locker rooms are not secure with lock pads which makes stealing easy...The staff are rude AF and also enjoy stealing....it's the gym for 3rd world country...false advertising because they do charge more than 11 per week...I will report them to fair trade thanks

Keep in mind that if you try to cancel they are gonna to put you to complete a form and charge you 2 more weeks. So it's not 1 month notice it is 1 month and 2 weeks. They don't tell you this when you sign in. Really bad customer service, the staff is ok but the policy is not fair.

It's great just renewed my membership after a view years just trying to keep myself mobile, did the treadmill for 20 mins then the row of 10 machines,followed by the rower filling good.

Big place , properly maintained weights , best place for parking . I went there for a year still there is no sign of trainer . Receptionist are really friendly .

My partner and i are regular members and are super happy since joining. The team are very friendly, always attentive and helpful. Keep up the great work!

It looked good from the outside. Lots of good machines inside. Great underground parking available.

The team here are fun! Nice to see people of all walks of life here come together. Pleasant atmosphere! The Zumba, Total Body Sculpt and Pilates classes are a must try!

I moved from a fancy gym to this one, at a third of the price. It has everything I need, *except* reformer Pilates. Could also do with more yoga. Other than that, I love its diversity. Young, old, multi-ethnic… no tacit battles with gym bros; no hipster attitudes.

My experience at Crunch fitness rockdale has been nothing short of incredible. A great community is there with lovely greetings every time I arrive from staff and even other members!! It’s a lovely gym with every piece of equipment you could ask for and a fantastic group of staff who will help out at any moment.

Affordable gym facilities yet all box ticked of a ideal gym. Friendly staff, neat and clean environment. Plenty of ventilation, no suffocation. Overall, loved Crunch Rockdale. ❤️

It’s a big and cheap gym…but there are many things that they could improve for example: they doesn’t provide mats, weight training belts, bar pads, clamps (there is only one pair for hundreds of people), the staff doesn’t move from the front desk instead to move around the gym controling that clients removes weights from the machines (cause no one do it), checking of clients are using towels, etc…

Had a great experience at Crunch Rockdale. Large facility, loads of equipment and friendly staff + management. Will be having another session at this gym for sure 💪

Easy 5 stars right off the bat because of the friendly reception staff. Equipments are good and well maintained for my standards. Toilets are well kept as well.

Crunch fitness is the best value for money gym experience you will find in this side of Sydney. Their basic package of $10 a week it's almost too good to be true considering the massive gym space, variety of equipment and even ample parking. The only catch is that they open at 6am close early at 7pm so it's not a 24hr situation but if the hours work for you they are a clean gym, staff are quite friendly and motivating, they have all the amenities of a great gym - free lockers, showers, vending machine with protein drinks etc. They also run regular promotions and have personal trainers who are quite good.

I've been attending this gym for almost 4 years now, and I will always say it'll be my main, the staff is what truly holds that family-like environment to me, always happy to see them, super friendly, helpful and are dedicated to ensuring a positive fitness journey for all members."

Easy going staff. No issues when cancelling (moving interstate). Got everything you need and upgrades coming soon.

Friendly staff and great equipment. Whoever picked the machines knew what they were doing. For instance leg extension leg curl leg press have great range.

Went early in the morning plenty of parking, it was clean and nice service.

Majority of the staff are very friendly. The gym is very spacious and there is a lot of parking as well.

Thanks guys I couldn't be more happier since Joining the crunch team 🤩💪, no complaints from me all positives my personal experience so far has been awesome, love the music, the Atmosphere plenty of room and space to workout in has always been spotless. I highly recommend you guys and strongly urge anyone to give it a go before passing negativity or judgement. These guys and gals never make you feel judged always welcoming with a smile 😁👍👌

Spacious and affordable, good sets of gym equipments

Went to join gym , greeted very politely by the two guys on desk , showed me around the gym before I joined , and explained the fee's straight up , very happy with the service