I had been in previously to buy a couple of fish with my wife. One died so I took my 6 and 11 year old boys to buy another. Walked in and guy behind the counter was on the phone. Made eye contact with him and we went to the back of the store where the goldfish are. We waited for some minutes; I wasn't counting so cannot say how many. At not one stage after walking to the back of the store did he ask us if we were ok/needed help.......after some minutes, I turned around and looked directly at him for over a minute (this time i checked my phone), literally stood staring at him. His back was turned the whole time chatting away. At this point I told my boys that we should just go to a different place. As we were leaving he finally asked if we were ok. I told him it was fine, he seemed too busy and that we will go elsewhere. It was at this point the worker hung up the phone and in an exaggerated and quite comical tone said words to the effect of 'Well excuse me sir is there anything I can help you with now?' sorry buddy; too late. As we were leaving, he uttered words that all parents enjoy hearing in front of their children. "Oh F**K YOU" Both kids looked at me in disbelief. I turned around to let him know exactly why we would not spend money here. As the door was closing we also got a "F**K OFF" to send us on our way. We all have bad days, days where our mind is far away, times where our concentration is not where it should be. Who knows, maybe he was doing massive deals that required his full attention. If it were only this, there is no way I would have written a review at all. The person in the shop may have a different interpretation of what transpired, although with his back constantly turned to us, I cannot see how this would be the case. What cannot be refuted is that he said 'F**K YOU' to a father in front of his 2 young children and then told us all to 'F**K OFF'. Hence this 1 star review. If the person working in the shop disagrees about using such language in front of my children, he is a liar!

Great range especially if you are into unusual tropical fish and planted tanks. Prices are more than reasonable, make sure you have a chat with Eric, he is always accommodating and there is no such thing as a silly question. Advice and service is top notch. This shop has been around for 70 + years for a reason.

Hard to find parking for this Aquarium. Once I was in I found the pricing of the African Cichlids simply unreasonable. It's crazy how much they are overpricing the fish. Most fish products didn't have pricing on them. Unfortunately the tanks are also unfavourably presented with large filters on the customer side of the tanks easy for kids to trip over. I was looking for a new aquarium and this certainly won't be it.

Anthony, Eric and Angus are always super helpful and are very friendly and knowledgeable. I've got lots of shrimp, fish and plants from them always with expert advice, but no up-selling or sales pressure. They've even recently specially ordered some Apistogramma in for me from overseas and I'm loving the new additions to my tank! Thanks guys!

All the staff have been so helpful, patient and accommodating with my 6 and 8 year old children getting tropical fish and now fancy goldfish. Their knowledge is exceptional, they are very generous with their time and the fish are extremely high quality. They care for the tanks and won't sell you a whole lot of fish at once either. They do gift vouchers too. They charge less than the big pet shops or amazon so not sure where everyone complaining is shopping. The plants are particularly great value. It's just a really lovely shopping experience.

As always such a helpful place with fantastic fish for sale and really friendly staff. I have been coming to this aquarian for over 20 years 👍👏😎

This place is top notch. The staff are enthusiastic, passionate and knowledgeable. They are generous with their time and advice and I never feel like I’m being pressured to buy something I don’t need, in fact I feel the opposite. As a beginner with a fledgling tank set up they have guided me through the highs and lows of setting up a new tank, getting things stable and building off a solid base, rather than throwing it all in to see what happens. Those guys are great!

When I checked on the fish I got, the shop owner asked me a very interesting question "what are you looking at?!" So people don't normally check the fish they got?

Amazing place with wide selection of healthy fish, worker is friendly and knowledgeable. Highly recommend!

The most upsetting experience I've had in 25 years of living in Australia. I am very reluctant to leave negative reviews as people work hard to build and grow their businesses. However, being customer who had spent hundreds of dollars in this shop, I was terribly embarrassed to be shouted at and told to leave the shop by the person who was behind the counter. This is the second time I encountered this person and the first time spoke at me but I just left and thought maybe the person had a bad day, but when I visited a shop 2 days ago to purchase 2 tropical fish to be shouted at just because I didn't know what type of tropical fish I have it was beyond what I imagined someone in business would ever do. I tried to explain but this man was so triggered by my accent that he couldn't manage to control his anger. I am very disappointed as I have been a regular customer, I purchased my fish tank and all accessories, and fish from this shop and I recommended it to my friends. I will share this experience with as many people as I can.

Top notch aquarium. Eric & Anthony are awesome to deal with and if you follow their advice, you will succeed. Thanks for all you help and patience.

Bought some macro algae on Saturday. All the staffs there are super friendly, helpful and knowledgeable. Plenty of saltwater fishes and corals too. Will visit again.

Staff were patient and helpful in giving advices for beginner. Good pricing.

Has everything you need .... knowledge of aquariums and animals is vast Great people Eric and Anthony

This is my local fishy store. Owner is always there (when ever I visit) so I know the advice are consistent and i know he stand by his advice... customers likes to come in for a chat with him... I like the range of fishy and plants he keeps in stock... but I sweat a bit in the shop...

Good quality stock and good advice. Broad range of stock choices. Always healthy.

Friendly staff, informative, great range of tropical fish and plants.

Great little aquarium shop. The owner is always very helpful and full of knowledge. He goes out of his way to answer questions from fish, plants to accessories he knows his stuff. Fish are always quality compared to a shop closer to where I live. It’s worth the drive for me. Huge range of plants also which is awesome. The parking can be a pain, but that’s not the businesses fault. There’s always ample street parking and a short walk won’t do ya no harm.

Great selection of products and sea life at a reasonable price. Angus was very informed and assistive, going into great detail for any queries I had in a polite and friendly manner. Will definitely be returning as well as recommending to friends and family :)

Very helpful, knowledgeable and patient, will definitely be back! Awesome shop with some really cool fish!

I've been going to Crystal Palace Aquariums now for many years and seems no matter who is running the place, the service is always outstanding. I'd encourage anyone who's interested in having a great hobby should go and visit the shop for a few hours and have a good look. Tropical fish are better than you think!

I like the staff working there on Sunday. He is very honest and helpful to all sort of questions. I will keep coming to this store as long as the staff is helpful.

Amazing variety of fish and plants. Very helpful and patient staff with great experience and advice. All fish I’ve purchased have been happy, healthy and bright.

A bit of an institution in the aquarium / fish keeping hobby. Great range of cichlids and freshwater fish. A good selection of underwater plants too. They are always helpful in tank setup and guidance.

Great range of fish, plants and anything else you might need to keep your aquarium happy. Whether you’re a newbie or not, the staff are super helpful and will be happy to offer suggestions and advice so you walk out with the best option for your setup. Good prices, great staff and healthy fish! My go to aquarium shop

Best place in sydney for anything aquarium related. Quality products, healthy livestock + experienced staff

horrible place they suggested something that killed my beautiful fish when i was like 8 don’t go there

The best LFS. great range, and prices. These guys know their stuff and really go above and beyond to help you out. Won't get my fish anywhere else.

They are every helpful and they have a good range of fresh and tropical fish . I would be back again.

Good service, all staff willing to help with good prices.