Featured Reviews


Frequently mentioned in reviews: fish (22) service (18) staff (12) Bespoke (12) tank (12) aquarium (11) great (9) customer (9) friendly (9) store (8)
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  • 5/5 Sasha V. 2 years ago on Google
    Great Service. Friendly & Intelligent staff. the team are always great help.
    3 people found this review helpful 👍

  • 5/5 Giuseppe B. 1 year ago on Google
    How can I put into words my experience at Bespoke Aquarium customer service 100% talked me through a whole plan everything Showed me exactly what I wanted, and what I needed in proportion didn’t take me straight to the top of the charts where the most expensive products are we most aquariums do sell, sell sell that’s all they want to do but at Bespoke Aquarium they want to make sure that I had the right equipment but I don’t affordable price. They’re not in it for the money and that’s why I recommend these people for your local Aquarium . They do custom builds whatever you need wherever you are I’ll do it. .
    2 people found this review helpful 👍

  • 4/5 Anthony T. 3 years ago on Google
    Interesting fishery, with various types of fish and aquariums for sale. On today's visit, there was not very much stock or variations of fish. The store is clean and well kept. It has no public toilet. Prices vary from very good while on special to bit pricey compared to other fishery outlets nearby.
    1 person found this review helpful 👍

  • 5/5 Nafisah A. 1 year ago on Google
    I want to thank Darcy for being a great fish sitter while I was away on holiday. He kept me updated and sent photos, took great care and did my regular maintenance. I returned home to happy and healthy fish! Darcy, Eric and the team and professional and well experienced. I have been a customer for over a year now.
    1 person found this review helpful 👍

  • 1/5 Aman S. 2 years ago on Google
    Terrible service, they were standing around doing nothing. We have to go ask them for help and when we went they pretended like we weren’t there! They are treating us like we’re not going to buy. They even went to help another client who already had someone to help them! One staff told us to come tomorrow to get the fish but the other staff told you it’s not recommended. Which made us have a hunch that they want our fish to die sooner so we can buy again. But, I do agree, the fishes were great and were really cute but my advice is to engage more with the customers and don’t just go looking out for the negative side of business.
    1 person found this review helpful 👍

  • 5/5 Rob A. 10 months ago on Google
    A great selection of coral and marine fish. Plenty of dry goods and tropical fish too. The staff are knowledgeable about reefing and help with your reefing journey.
    1 person found this review helpful 👍

  • 1/5 Angus K. 1 year ago on Google
    I went in there and bought a kribenzis cichlid and brought it home, after acclimating it into my tank it looked sick and the next day it died. At first I just thought oh well, it happens but then for 5 days following my fish continued dying so I went back to ask them if they knew what it was and if they had had the same problem but they said it was probably a problem with our tank even though it had been running fine without anything dying for over 6 months. He also lied and told us that there were no dead fish that they'd pulled out in the time when i bought it to when i came in even though when we bought the fish there were dead ones in the same tank.
    1 person found this review helpful 👍

  • 5/5 SURAJ S. 1 year ago on Google
    I would go only if SalesmanAlex is there , he will give you the best advice and that too a smile. Whether it’s 1700$ sale or if it’s 17$ sale or no sale at all , he will treat you with same welcoming . If it was not him, I may not have gone to that shop again.
    1 person found this review helpful 👍

  • 5/5 tunde s. 10 months ago on Google
    Awesome ppl very good and clean shop! They take pride in having pristine tanks , and service! Always a pleasure to deal with them!
    1 person found this review helpful 👍

  • 5/5 Jason M. 1 year ago on Google
    Shopped with these guys a few times for bits and pieces. Bought a couple of fish to fill tanks. Decided on the weekend to rehome a pair of jaguars from the shop. Alex was so helpful. They love their new home at my house....I should charge admissions LOL 😆 the Red devil was bought from these guys as a baby too...
    1 person found this review helpful 👍

  • 5/5 James B. 1 year ago on Google
    I went in to Bespoke Aquarium just to browse while I was visiting friends in the area as I've been looking into getting a tank setup for a while. The salesperson helping me (I've forgotten their name, sorry! I think it was Alex?) was incredibly helpful and knowledgeable. I'm more keen than ever to start a tank now!
    1 person found this review helpful 👍

  • 5/5 Davis W. 1 year ago on Google
    Evan & the boys supplied my dream Waterbox LX 320 reef aquarium. Supply, delivery & install and a rockstar scape to boot. There was a minor problem with one of the doors and Evan followed up with WB & kept me in the loop with where it was at. If u are looking for professional friendly service I highly recommended Bespoke Aquairum!

  • 5/5 Christopher A. 6 months ago on Google
    Massive thanks to Kevin, Alex and the team. Although the job was small in scale, no question was dismissed or met with a “it can’t done”, it was met with a “lets see how we can get it done”. Kevin carried out the job perfectly, and addressed all the ideas with patience and logic. Couldn’t ask for a better outcome. Cheers again Kevin, Alex and the team!

  • 5/5 Sean B. 1 year ago on Google
    Would recommend this company for sure, Parth, who i have been communicating with has been excellent in communicating back & forwards with me, honoured his word with a discount as promised & I couldn't fault them in any which way shape or form. Worth the whole 5 stars plus more. Very happy.

  • 5/5 Ranjit N. 1 year ago on Google
    Amazing place to start a one of the best hobbies AQUARIUM. Every one there is very friendly, professional advice with big smile on every one's face. Lots of variety products and fish to choose. Visit there almost every week.

  • 1/5 Con D. 1 year ago on Google
    Bad service. Entered the premises, no one came to me asking if I needed help. After 10 minutes of looking, I finally had to come to them and ask what I needed, and they reluctantly decided to serve me.

  • 5/5 Ahmed Rafiq (Wild R. 11 months ago on Google
    Excellent service, reasonable prices and very friendly! Highly recommend. Perley Thank you very much.

  • 5/5 Emma van de V. 10 months ago on Google
    Staff are extremely knowledgeable and friendly.

  • 5/5 Andrew S. 10 months ago on Google
    Excellent service, competitive prices. Was able to get all I needed to set up an awesome aquarium in one visit to replace another that had sprung a leak.

  • 5/5 David K. 1 year ago on Google
    I've only just started getting into pet fish recently. The staff here, particularly Mark was very helpful, friendly and gave me many tips with my very new fresh water bowl aquarium. Thanks Mark! 😀

  • 5/5 Parth S. 7 months ago on Google
    I had an amazing experience with Bespoke Aquariums! Their shop and online store offer an impressive range of high-quality aquarium supplies and unique designs. The customer service was exceptional, helping me find the perfect setup for my home. The delivery was prompt, and everything arrived in pristine condition. I couldn't be happier with my purchase, and I highly recommend Bespoke Aquariums to all fish enthusiasts! ⭐⭐⭐⭐⭐

  • 5/5 Mohammad Umair A. 6 months ago on Google
    Nice big store. Great variety of saltwater fish and corals. Also, have a nice range of Red Sea products. 👍🏻👍🏻

  • 1/5 Sam M. 7 months ago on Google
    Went here on a Sunday to purchase an aquarium that their website showed as in stock (from memory showed x2 in stock). Get there to be told it’s not in, so would need to order it, which I did, paying in full. I was hesitant given I wasn’t local and wanted it ASAP but Noah insisted they would have it available by Wednesday/Thursday as they would go and pick it up from the supplier who’s around the corner. I hear nothing from them so I called Wednesday and was told it would definitely be available Friday - noting I told Noah that I’d taken the day off work i.e. it’s important I get it so I don’t waste my day off. Friday, I don’t hear anything all day so I call them about 3pm, provide the details and get a “yep mate the tank is here and ready to go”. Drive the 45 mins to pick it up and get told “sorry, it’s not here, we only just checked the delivery and they haven’t sent it. So much for picking it up from around the supplier to ensure it turns up that week! Anyway, got a refund, went back to my local store, ordered on Sunday and available on Tuesday. Should have went there initially but got swayed by it apparently being in stock at Bespoke. On a side note, I’ve been coming to this store on and off for years. I’ve found their live fish quality has dropped off a cliff (often lots of sick fish) and their stock levels are really up and down, but usually down. They have some good pricing and range on their day, but not worth the trip anymore, especially after this muck around!

  • 5/5 Aaron P. 2 years ago on Google
    As someone that has worked in retail area management I can definitely say these guys are great at what they do. Will definitely be back 100%

  • 5/5 Jelly R. 1 year ago on Google
    Great customer service and massive store.

  • 5/5 Luke R. 2 years ago on Google
    Great shop very helpful staff.

  • 4/5 Les T. 2 years ago on Google
    Good service and knows his product

  • 5/5 Brian L. 2 years ago on Google
    One of best aquarium in Sydney, all staffs was friendly, great range of fishes and corals with good price.

  • 5/5 Jaydn K. 2 years ago on Google
    Visited again this evening to pick up a pump and aquascaping supplies for my freshwater moray eel. And as usual Parth was so incredibly approachable and helpful. The team at Bespoke are wonderful, and I particularly want to highlight Parth,he is the reason myself an my partner keep returning. We never feel pressured or that were being sold more than we need, thankyou 😊

  • 5/5 Evan C. 2 years ago on Google
    It's like the bunnings for aquariums! They do custom builds for businesses and personal use. Best prices and selection I could find across Sydney. Awesome customer service. Top notch 5 star customer service and can help with all your needs. they go out of their way to aid with any queries and purchases. Definitely a must visit! If they don't have what you are looking for or our of stock. Ask them. I did a huge order of soil (30L) and dwarf hairgrass (25) and they did an personal order just for me. Arrived within a week.

  • 5/5 walter l. 2 years ago on Google
    Very friendly amazing service. I ordered a Klir d1-4 on a Thursday and made a comment wishing if they could possibly deliver before the weekend. Bespoke staff went out of their way and delivered it the same day. Thank you! Looking forward ti my next order 😃

  • 5/5 Tim D. 2 years ago on Google
    Epic showroom! Huge variety of tanks and stock for marine and freshwater. These guys are the custom tank build kings! Do some really niche builds and installs, or should I say Bespoke builds and installs

  • 1/5 Bashir T. 2 years ago on Google
    Worst customer service, spent 6000 on a tank and over 1500 on fish. The coral rock they charge me 700 for keeps breaking apart, I got told that was normal and it’s not insured by them 3 weeks after instillation. The manager will not return my calls and when I speak with the staff and ask for the boss they refuse to put me thru as he’s unavailable.

  • 5/5 Athiei C. 2 years ago on Google
    Beautiful place. My kids love to see little fish swimming

  • 5/5 Adam D. 1 year ago on Google
    These guys are the best in the business very knowledgeable and friendly and happy to help you with any issues no matter how small or big it is.I bought my tank 2yrs ago from them and couldnt be happier with ther service

  • 5/5 Mitch C. 1 year ago on Google
    Needed a new tank today, lucky for me came to the right place. The shop is amazing, I was like a kid in a toy store. Fortunate to have been served by Darcey today, fantastic service. Learned so much from him in such a short time. Greatly appreciated, and nice work Bespoke Aquariums! Looking forward t the next visit.

  • 5/5 Christian B. 1 year ago on Google
    Really great aquarium with a surprising amount of equipment on display. Some high prices on some livestock but generally pretty well priced. Really nice and clean also with friendly staff.

  • 5/5 Sharan K. 1 year ago on Google
    The best in the business. Amazing customer service and provide excellent tips from setting up the aquarium to choosing the fish. Highly recommended.

  • 4/5 Sudeb R. 2 years ago on Google
    Actually 4.5 stars. Great staff very help full. Special kudos to Parth and the Project manager ( don't know his name the Asian dude ). They helped me set up my 80 gal tank. The reason I've not given the full 5 stars is bcoz of the pricing. A bit more expensive than online stores. However, I have picked up all essentials from Bespoke. Thanks guys

  • 1/5 JP L. 1 year ago on Google
    Found a heater on their website with price listed, drove to the shop to buy and when paying the price is 17% more than the one listed on their website. When complaint was made to the manager, he pointed me to a terms and conditions that was not on the website before.

  • 5/5 Gez N. 2 years ago on Google
    Quality aquarium specific store for the western suburbs of Sydney. Worth a look regardless of your aquarium preference (tropical or Marine). Very knowledgeable staff with a lot of experience.

  • 5/5 RFW 1 year ago on Google
    Bought online, really quick and responsive! Would definitely buy from them again

  • 5/5 oritsela 1 year ago on Google
    I love the selection of fish they have here! I will definitely be returning to pick up some new babies to add to my collection. In addition, they had my tank filter for less than half the cost of what Petbarn and other pet stores sell it for. All in all, worth the trip!

  • 5/5 Andrea Isabel Baltazar C. 1 year ago on Google
    I went in today looking for substrate and plants.They have a great variety of aquarium supplies. Excellent customer service, staff are incredibly helpful and informative, it's not all about the money with these guys, they showed me a couple of products with better quality for a lower price compared to some known brands in the market.


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