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  • 1/5 Ben P. 4 years ago on Google
    DO NOT STAY HERE HOSTEL MANAGEMENT STEAL PERSONAL BELONGINGS Me and my 5 friends had a nightmare experience at this hostel; The staff; the two main managers ( a man and a middle aged lady, who funnily enough wouldn't give me their names) were the most rude, careless hostel managers I have ever met, they were unprofessional from start to finish. Please audit your two main managers, they're the main reason behind the failure of this hostel which has incredible potential. Stealing; we had things go missing from the room but in particular we had a whole crate of beers stolen, we addressed management and we were told they didn't have them and were not sure how it miraculously disappeared, only to be told that they in fact have taken them when we continued to look around the hostel. We were told we cannot store them in the room but can keep them behind reception, we agreed that was fair only to be told 2 days later that they were "there for us to take as they're behind reception", unfortunately there is no reasoning with the management who don't seem to be the most intelligent of people. We would like a refund for our items which is yet to be received. Atmosphere; they close all the common areas at 10pm sharp: even at weekends, although I appreciate on week nights it's acceptable, on weekends people are forced to leave the hostel. Once again you have managed to dampen the atmosphere which already is majorly lacking in the hostel in the first place. I can't believe the standards this hostel have set and have instilled a toxic environment into the working staff. The main principle with a backpackers hostel is trust, if they can't even manage to master that then something is majorly wrong. Please do not at this hostel, the policies are unfair and unjust, and they do not deserve half the custom they're rapidly losing. If you are looking for a hostel with awful management who are rude and take your belongings, you've found the place for you. Summerhouse should be ashamed of the Newtown venue, they're tarnishing and compromising the core values of a successful and respected brand and imperative they step in now before if effects it any further. Feel free to get in touch when you see this, I'll be in touch with Summerhouse management to discuss further regarding the theft. Cheers Ben
    4 people found this review helpful 👍

  • 1/5 Brett A. 8 months ago on Google • 63 reviews
    Private Room was clean on initial look, though outdated. Heater falling off the wall. Loud guests at night coming in and out, and other guests with children running up and down the stairs at 6am. Washroom was unclean and someone who was staying long term had used the toilet and not flushed their poo, and they had their toiletries spread out all over the small counter. Bathroom looked as though it had not been cleaned in weeks. Mice scurrying through the walls / ceiling of the annex in the morning. Drunk guests in the children’s park next door and next to the window. When I removed the sheets from the bed to return to reception the next morning there was a USED CONDOM UNDER THE FITTED SHEET (how!?). Reception was not open at 8am (as stated on the window) to address issues (I had gone for breakfast nearby in order to wait to talk to them) and the phone was turned off. Absolutely nasty and disgusting, for a little bit more money stay LITERALLY anywhere else. Would get 0 stars if google allowed it.
    2 people found this review helpful 👍

  • 5/5 Emma S. 6 months ago on Google • 87 reviews
    People were friendly. Location was central. They had bag storage and a decent sized family bedroom. The buildings were interesting. Nice high ceilings. Kept to a cheap hostel standard. I couldn't ask for more for the $. Very happy.
    1 person found this review helpful 👍

  • 1/5 Joel G. 4 years ago on Google
    Arrived late at night after a flight delay and the after-hours reception number rang out. Awesome. Luckily some random dude happened to appear and said he'd go find the manager. He returned 15 mins later with a simple "they said it's too late to check in", leaving 5 of us high and dry at 2am with nowhere to sleep. Perhaps they have a rad bar upstairs that had everyone in positions of responsibility totalled that night. Perhaps they just totally suck at customer service. Cheers guys, great job. Total amateurs.
    3 people found this review helpful 👍

  • 1/5 Caryn G. 2 months ago on Google • 3 reviews New
    Do Not Stay Here. This is the worst hostel I have ever stayed in. I stayed in a 6 bed room with an ensuite bathroom. To start with, the staff members were rude and unhelpful. We were told there would be parking on site that we paid for when we got there. But when we arrived they told us we had to pre book the parking. There was no space left for us to park, so they told us we would have to park in a supermarket car park for the duration of our stay. This cost us a bomb for the parking. The staff were unsympathetic and did not offer us any money back for the inconvenience. The rooms were a disgrace! Our room had not seen a hoover for a long time. There was rubbish underneath the beds, that had been sitting there for a long time. The bed sheets were filthy, with different dodgy looking stains and marks. But what made it worse was the little piles of dust all over the beds and on the folded up duvet. The ensuite bathroom was far from clean either. Toilet and sink was dirty and the shower floor had some weird black sludge in the corners. The shared kitchen was cleaned to some sort of standard. This stay was not worth the money I paid for it, I do not recommend anyone staying here.
    2 people found this review helpful 👍

  • 1/5 Clare H. 1 year ago on Google
    Avoid this one. They double-booked our room and offered no suitable alternative leaving us to scramble on a long weekend for accommodation, still charged our card, and forced us to come back in person for a refund the next day. Customer service was really lacklustre and unhelpful as well, took multiple phone calls for the refund.
    2 people found this review helpful 👍

  • 1/5 Jess H. 1 year ago on Google
    Blood stain on flat sheet when we arrived to our room. Room had stain on floor and had moulding in shower. Reception was messy and unorganised. Went to check in and it was closed although it was 5:30pm. Had to stand and wait for receptionist to come. Was not a comfortable experience for my partner and I.
    2 people found this review helpful 👍

  • 1/5 korby 6 months ago on Google • 4 reviews
    I wouldn't recommend it, it was very dirty, there were cockroaches running up the kitchen walls and there was a constant guest in my room who was an alcohol/drug addict and smelled like that. I didn't feel safe.
    1 person found this review helpful 👍

  • 1/5 Lisa H. 11 months ago on Google
    This used to be so much better!! (a couple of years ago as Billabong Gardens) Now it is very GROTTY and UNCLEAN. I do not recommend to stay here anymore. It is such a shame that the manager has let this happen. I was embarrassed that my friends had to stay there. Our room (#17) has the dirtiest carpet that I have ever seen. I wouldn't even let my dog stay in there 🤢😳 CLEAN UP YOUR ACT SUMMERHOUSE THIS IS BELOW STANDARD!!
    1 person found this review helpful 👍

  • 5/5 Arabella L. 4 years ago on Google
    Excellent hostel to meet new nice people, the place has a really cool vibe. Staff are friendly and helpful and keep the place nice and clean. The location is excellent if you want to be in Newtown, with easy access to both the city and the suburbs. I stayed here for 3 weeks and it was my favorite hostel out of all the ones I visited in Australia, can’t wait to go back some day!
    1 person found this review helpful 👍

  • 1/5 Nori-Atnep L. 9 months ago on Google
    We booked a "family room" with "limited availability of cots". When I checked in, I was informed that there are no cots at all since infants usually dont stay at this place. When I saw the "family room" I realized why. It didnt look like the pictures online at all but more like the inside of a prison cell. The room was located directly at the entrance of the hostel so all those inconsiderate drunken guests kept wakeing us up until 4:30 am (!) in the morning. The night time at 10 pm is not enforced at all. Loud music is playing at least till midnight. There are guests getting drunk at the adjacent playground. There are guests smoking weed right in front of the hostel. Calling any room in this S***hole "family room" would be considered fraud in most countries. Asked for a different room in the annex but no can do... Tl,dr: Staying here was the worst mistake I made in years. Stay here if you just want to party in sydney and neither care about cleanliness nor sleep.
    1 person found this review helpful 👍

  • 1/5 Jennika O. 5 months ago on Google • 29 reviews
    Do NOT book here. They have terrible customer service. We called in advance to cancel our first night reservation due to transportation delays coming from Inland Australia. Nicolas refused to help us resolve this issue, we asked to speak with a manager and we’re declined. He then told us repeatedly to send an email with no assurance he was going to resolve this situation and HUNG UP ON US. We will NOT be staying here. Looking for another place that won’t just try to take our money.

  • 5/5 Maria Jesus P. 2 months ago on Google • 10 reviews New
    Since I arrived I have felt at home. The hostel is not a hostel, it is like a big family, I describe it like this, I was always comfortable, a clean place. Attention Barbara, I choose it a thousand times, thank you

  • 2/5 Chef F. 9 months ago on Google
    Noisy room, people walking in through the night talking loud and passing through the hall with their Uber bikes!! The shared kitchen was super small and always messy with dirty dishes everywhere. The advertising said breakfast included, but it wasn't!! Also, it said "smoking area" and there wasn't!!

  • 4/5 Bruno L. 8 months ago on Google
    Lovely receptionist, Natalie I think her name was. Beds are fine. For the price I paid ($36 for a night) this place definitely did the job

  • 1/5 Rohan F. 1 year ago on Google
    Booked this and came in at about 11pm - everything was locked, there was a notice to ring the bell but nobody came and I couldn't get in so I slept in my car. I sent them an email asking for a refund and they didn't reply, I forgot to follow up and I didn't care enough. Thanks for nothing I guess ❤️ :P

  • 2/5 hul v. 1 year ago on Google
    Good location surrounded by convenience stores and restaurants. All staff are friendly, but the facility is not clean, especially the kitchen.

  • 1/5 Aoife R. 1 year ago on Google
    Beds and pillows are so uncomfortable. Lots of long term people staying here who take over the rooms. Really loud until at least 3/4am at night. I didn't sleep here most of the week I was booked in. The rooms are so hot there's no ventilation and the windows are left open so mosquitos come in. Don't stay here.

  • 1/5 Lorena Groß M. 1 year ago on Google
    Not a good vibe and it was quite dirty, especially the kitchen. You also have to get your cutlery and plates from the reception every time you want to eat.

  • 1/5 Harley D. 1 year ago on Google
    DO NOT TAKE KIDS THERE! Way over priced for filthy rooms, mold and dirty linen that was there 10yrs ago when I last visited. The kitchen was disgusting, there were drunk people everywhere everyday even the workers drinking wine with guests. We got a negative vibe about the owner hanging around drunk teenagers, the place wasn't for us.

  • 5/5 Daniel B. 1 year ago on Google
    The stay of my partner and I was very pleasant, the place is nice and the attention of the staff is magnificent, I want to give a special thanks to Valentina, an Argentine girl who gave me all her support and collaborated because thanks to her everything was Much easier in this hostel. This world needs more Valentinas, thank you!!

  • 1/5 Dilshan C. 1 year ago on Google
    Check in took around an hour and rooms were as expected but as we put our stuff on the beds and went out for the day we arrived back at 10pm and found our bags moved and other guests sleeping in our beds. Luckily we saw the cleaning guy, as the front desk was closed and he made staff aware what was happening and they moved another guest out of the room for us, we weren't checked into the room. The room was hot, had no ventilation and we had to jar the door open for a little air. We checked out early unable to deal with the heat after 2 nights of our 3 night stay to stay at the Erko hotel which was close and only about $20 more a night for a much nicer stay.

  • 5/5 jean j. 2 years ago on Google
    People working there are welcoming and efficient, greetings to the hostess. I was in a room with private bathroom which was very clean. The location is perfect right in the heart of Newtown.

  • 5/5 zool f. 3 years ago on Google
    Very nice staff specifically SITI in reception. Very nice a neat reasonably priced.

  • 4/5 Fraz W. 3 years ago on Google
    I stayed here many years ago and it was pretty much a loud party inspired backpackers. Now it's a pleasant ace 2 stay...

  • 5/5 Brett T. 3 years ago on Google
    Good clean rooms staff are friendly and the guests

  • 4/5 Loz E. 3 years ago on Google
    Lovely management, very helpful, fantastic atmosphere and vibes.

  • 5/5 Fabian T. 3 years ago on Google
    best hostel in Sydney!! good price and amazing people... felt like a family <3

  • 4/5 Lukas E. 2 years ago on Google
    Nice place to stay if in Sydney. Directly beside King Street with many small shops and a few bus and train lines that get you wherever you want. The staff is very friendly and tries to help wherever you need it. We'll definitely come back if heading again to Sydney.

  • 2/5 Raquel Fernandez G. 1 year ago on Google
    Booked one night and told them by message I might arrive around midnight since my flight was landing quite late. They said: no problem, someone will be there till 1am, however when I arrived reception was closed, I was lucky I saw the guy cleaning and he was able to check me in, however, he was not aware of my late check in...nobody seemed to communicate that. The room, I only saw with lights off, but didnt seem as dirty. Bathrooms were renovated and not too bad, some hairs in the shower, but maybe they cleaned them in the morning and by the time I got there they were already like that. Sinks are toilets were very clean.

  • 5/5 Sandro C. 2 years ago on Google
    Great overnight stay, they are very organised. Comfortable bed, good kitchen facilities and clean bathrooms. Friendly staff. Highly recommended.

  • 1/5 RYOTA T. 2 years ago on Google
    Do not use the car park in this property. Need to be pay $20 for parking and $20 for deposit. I paid $40 in total for parking at here, but they didn’t refund $20 deposit. It’s really ridiculous.

  • 1/5 Zoe M. 2 years ago on Google
    Towels provided were gross.. staff were not very friendly or helpful.

  • 5/5 Luuk B. 1 year ago on Google
    Great hostel, just what you should expect. Perfect location, rooms are good and a very clean reception !😁

  • 5/5 ankur s. 1 year ago on Google
    Loved it, clean beds , prefer rooms with toilet attached.

  • 1/5 Pierre de F. 1 year ago on Google
    Booked 3 night online, and added 4 more at the reception. The room were as on the photos, really dirty. I did not think people could leave like that in Sydney. I immediately booked out, and had a refund on the 4 nights I took at the reception. As for the 3 other, the firs one was not refundable (which I understand) and the 2 remaining weren't either.. I am supposed to get an email allowing a friend to sleep here two nights for free but then why would I send a friend here ? All in all it was a 120$ mistake, don't go there.

  • 1/5 J. Fernando P. 1 year ago on Google
    - Moldy bathrooms. - Old mattresses and pillows, when you rest on it you touch the floor of the bed frame.. - 25aud for parking your car on the premises.. - On the FAQ stays that breakfast is provided and is not. I will not choose this hostel chain again. I believe it is abusive to all the people who live here. They should have better living conditions offered.

  • 5/5 Lane W. 4 years ago on Google
    I found this hostel perfect for my needs. I needed to be close to the hospital. I found the the staff extremely helpful and friendly. The rooms were clean although small. All I need was a bed so that didn't matter. I am middle aged and a little apprehensive about staying at a back packers hostel. The guests that were staying where of all ages and well behaved so I felt very comfortable. Bathrooms were very clean and kitchen facilities were great. I highly recommend this place to anyone looking for budget accommodation.

  • 1/5 Maddy A. 2 months ago on Google • 2 reviews New
    Wouldn’t recommend staying here. As soon as we got there we were met with complete rudeness. The guy at the desk was incredibly dismissive and turned his nose up at everything we were saying. He didn’t show us around the hostel at all so had to find things out by myself. I also called in the night before I was meant to check out to book another night as we were away- he was very rude on the phone told me to come pay ‘in the morning’. I came at 11.30am and he very coldly stated I was meant to come before 10am as if he told me. We also checked out this morning and like any other hostel I assumed we could use the amenities up until we actually left (our flight was at 6pm). So we were cooking food and I politely asked the lady at the desk for some cutlery and was rudely denied it even though we had already cooked our pasta. I also explained our situation and she said ‘sorry what I wasn’t listening’. Overall the whole weekend we were staying there, I wasn’t once met with kindness. If you hate your job quit! Plus there was no AC and the wifi was crap👎👎
    1 person found this review helpful 👍

  • 1/5 Julia 3 months ago on Google • 1 review New
    Terrible service, total disrespect with the costumer. I have been here for 4 months because was the place i can afford but they play with the guests taking them out o their rooms when they want and applying fines. That’s what happened to me, i paid for my week from the saturday to another and on wednesday they told I need to move room hurry in less then 24 hour because they want to make there a private room, but I PAID to stay in that room the intere week. they are really selfish and only think about money.


Call +61 2 9550 3236 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Free breakfast
    • ✓ Outdoor pool
    • ✓ Air-conditioned
    • ✓ Kid-friendly
    • ✗ Pet-friendly
    • ✗ Airport shuttle
    • ✗ Fitness center

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