1/5 Caroline G. 3 years ago on Google
I
dined
for
the
first
time
at
your
restaurant
last
night
for
a
friends’s
birthday
based
on
recommendations.
As
a
small
business
owner
I
didn't
want
to
write
a
Google
review,
and
thought
it
better
to
speak
straight
to
the
source
about
my
concerns.
I
sent
an
email
to
the
venue,
and
received
a
feeble
response
from
someone
named
Alice.
...
I
booked
for
5
people
with
almost
a
weeks
notice,
although
upon
arrival
it
was
evident
that
we
were
positioned
on
a
table
for
4,
with
the
5th
setting
squashed
on
one
side
of
the
bench,
proving
to
be
very
uncomfortable.
We
asked
for
an
extra
seat
at
the
head
of
the
table
to
spread
us
out,
and
were
given
an
uncomfortable
step
stool
which
made
my
friend’s
back
ache.
We
did
eventually
receive
a
proper
chair,
but
after
asking
numerous
times.
We
were
also
seated
right
at
the
back
of
the
restaurant,
near
the
toilets.
I
understand
that
it
was
busy
last
night,
but
I
honestly
don’t
think
having
any
of
your
patrons
sit
in
that
section
of
the
restaurant
is
acceptable.
We
were
ignored
for
most
of
the
night,
only
receiving
service
when
the
waitress
walked
to
serve
the
table
next
to
us.
Otherwise
nobody
came
to
specifically
serve
us.
Also,
the
condition
of
the
toilets
were
disgusting
to
say
the
least,
and
should
be
better
maintained
for
a
pricey
restaurant.
There
was
urine
all
over
the
floor
and
the
toilet
seats,
and
toward
the
end
of
the
night
the
repelling
stench
seeped
through
the
bathroom
and
into
our
area
of
the
restaurant.
Again,
this
is
unacceptable
for
McDonalds,
let
alone
Yulli’s.
During
the
course
of
the
night
I
had
asked
the
waitress
for
an
“old
fashioned”
from
the
bar.
She
had
no
idea
what
I
was
talking
about
but
advised
me
she
would
ask
the
bartender,
to
which
I
told
her
if
they
didn’t
have
the
ingredients
to
make
it
I
would
be
happy
with
a
glass
of
Shiraz.
20
minutes
later
(an
unacceptable
time
frame
to
receive
a
drink),
I
received
a
Negroni,
which
I
succumbed
to
as
it
was
too
hard
to
get
her
attention
to
rectify.
I
then
ordered
another
one,
which
I
had
to
ask
for
several
times
as
it
took
up
to
30
minutes
to
receive.
When
I
went
to
pay
the
bill,
I
saw
on
the
screen
that
I
was
charged
for
2
Negronis
AND
2
OLD
FASHIONS!
Again,
this
is
unacceptable.
I
received
no
feedback
from
the
waitress,
which
I
specifically
asked
for
and
no
drink,
yet
was
charged
for
two
of
them.
The
one
star
i
mentioned
was
for
the
good
food
-
but
really
everything
else
leaves
a
horrible
taste
in
your
mouth.