3/5 Black B. 4 months ago on Google
I
did
not
have
very
pleasant
stay
at
your
hotel.
There
was
a
live
cockroach
in
your
sauna
room.
When
I
informed
your
staff
at
the
concierge
and
showed
him
the
pic
of
the
insect
in
my
phone,
he
immediately
took
my
phone
into
the
office
room
to
show
the
manager
(without
my
consent).
So,
there
I
was
didn't
know
what
they
would
do
to
my
phone.
The
manager
assured
me
that
they
will
clean
the
sauna
room
but
it
already
left
not
so
good
impression
as
I
wouldn't
know
if
all
the
pool
towels
were
infested
with
bugs.
I
also
experienced
someone
"knocking''
on
my
door,
claiming
that
it
was
room
service,
despite
the
fact
that
I
didn't
request
for
one,
and
TWICE
that
the
phone
in
my
room
rang
in
the
middle
of
the
night,
and
whenever
I
answered
the
phone,
the
line
was
already
cut
off.
I
informed
the
staff
at
the
service
counter
about
these
incidents
as
I
felt
like
my
privacy
and
security
had
been
compromised.
She
reassured
me
that
they
will
investigate
this
matter
and
get
back
to
me
soon.
I
felt
that
the
staff
was
just
giving
me
a
diplomatic
answer
just
to
send
me
away.
True
enough,
I
never
got
an
update
from
them.
Overall,
if
it
is
not
for
the
location,
I
would
never
recommend
nor
stay
in
this
hotel.