1/5 Stoo S. 1 year ago on Google
If
I
could
input
zero
stars
I
would.
I
had
COVID
and
tried
to
cancel,
but
the
staff
wouldn't
allow
me
to
cancel
with
a
refund,
so
I
travelled
anyway
so
as
to
not
lose
any
money.
After
I
checked
in,
I
wasn't
comfortable
using
the
lift
due
to
potential
exposure
to
others
and
asked
to
use
the
stairs.
The
staff
said
I
wasn't
allowed
to
use
the
stairs
as
they
were
only
for
emergencies.
When
I
arrived
in
my
room,
my
'King'
sized
bed
was
just
two
twins
shoved
together.
The
walls
were
paper
thin,
I
could
literally
hear
everything
that
was
said
and
everything
on
the
TV
on
both
sides
of
me.
When
I
left
the
building,
I
found
the
stairs,
but
all
doors
back
into
the
building
were
locked,
so
the
only
way
I
could
leave
(not
through
the
lobby)
was
to
go
down
to
the
ground
level
and
exit
through
a
side
door.
It’s
a
nice
building,
but
due
to
this
experience,
I
would
not
stay
here
again
even
if
I
was
paid
to,
nor
would
I
recommend
anyone
to
stay
here
because
the
management
clearly
don’t
care
about
public
safety
or
the
welfare
of
guests.
UPDATE
BASED
ON
BUSINESS
RESPONSE:
I
initially
called
the
hotel
directly
to
inform
them
of
my
positive
COVID
test
and
asked
for
a
refund
3
days
before
I
was
due
to
travel.
They
said
they
couldn't
help
me
and
that
I
should
contact
my
travel
agent.
My
travel
agent
(Priceline)
reached
out
to
the
hotel
by
phone
and
informed
them
of
my
positive
COVID
case
once
again,
to
which
the
hotel
staff
declined
to
cancel
with
a
refund.
This
hotel
had
2
opportunities
to
assist
me
and
protect
public
health
and
did
not.
As
I
appreciate
the
concerns
the
NSW
Gov't
has
put
in
place,
I
attempted
NOT
to
travel,
but
was
not
in
a
financial
position
to
'eat'
$200+,
so
I
travelled
anyway
due
to
the
decisions
of
this
hotel's
staff.
Whatever
concerns
the
hotel
has
due
to
my
individual
actions,
this
business
did
not
follow
through
on
what
their
response
notes
(which
makes
me
trust
them
even
less),
which
would
have
prevented
my
travel.