We were so excited to have our daughters wedding at Taronga Zoo reception earlier this month, our guests were looking forward to attending the reception. We had international and interstate guests who joined us in celebrating this special event. However we had nothing but disappointment from the staff and the catering company. The food was not worth the money we paid per head. Our guests left hungry and very disappointed. Very embarrassing when your guests were treated like kids from by the staff too. Guests asked for extra bread rolls and they told, No!! My daughter was told by the function coordinator that they will have a staff member looking after them the whole night, well that didn’t happen. The wedding cake was not an ordinary wedding cake. It was an Italian style cake, we were told that it took the chef 40 mins to cut the cake. When the cake came to the tables, it was displayed like a mess. No forks or even napkins!! We had our guests eating the cake with their hands. Taronga Zoo charge $ 5.00 per head to serve individually pieces of cake, they charge $70 corkage fee, if you bring your own alcohol . A limit of 15 litres only. If you don’t use the whole 15 litres you still pay for it. It is definitely not worth the $$$$ per head. I would never recommend this reception. Definitely not worth the money. You pay for the view, that’s it. We gave our feedback to the reception and of course, nothing, no apology, we just got brushed us off. Very disappointing,

We where so fortunate to have our daughters weddings reception at the Zoo with accommodation. We cannot talk highly enough on the venue, staff and location. Thank you Taronga Park for making our daughter's wedding one the highlights in our life

The Gili Rooftop was amazing for New Years with view of the Sydney Harbour fireworks from end to end and the Bridge. It is around 3-4km from the rooftop and the bridge and even with the low visibility of 15km due to the fires we still had an amazing view. NYE at this location even with the price tag was well worth the experience. There were 80 people booked for NYE 2020 however if it was full at 150 people it would have been over crowded. The music and vibe was better in the ballroom sit down dinner however the view from where we were was better in my view. Some people went back to their rooms to get this white robes, didn’t really go with the party atmosphere but hey! Each to their own.

Amazing location. The view of the city is a good enough reason to go alone. Clean areas, beautiful event spaces, kind and attentive staff. Wonderful.

We had our wedding here at the Ngalawa Terrace recently and the planning process was excellent, our event coordinators Chloe and Maria were super friendly and wonderful. We hired the buggy for our photoshoot and the attendant was super attentive and even held my dress the whole time which was unexpected and super nice. Venue was great with the views and the food was good. I loved our bridal suite as it had a private toilet and everything we needed. We did have a problem during the night though as our ceiling decorations came down and delayed our wedding a bit, causing our night to be tight on time. We also stayed at the wildlife retreat and the room was 10/10. Although I was disappointed there were no animals outside the window in our rooftop room. The breakfast that was included was great, and we spent the next day at the zoo with our complimentary pass. 😊

Beautiful zoo with a great view of the Sydney Harbor.

We chose to have our wedding a few months ago at Taronga because of the photograph option - being able to take pics at bird amphitheatre, the elephants and giraffe and the stunning harbour views. The service was amazing - guests commented the food was fabulous and they kept topping drinks up. Maria was professional, reliable and responsive!!! The team - Reena and others were so helpful, attentive and professional. Our guests could not stop talking how beautiful the venue was. They had fun taking selfie at the balcony. Day and night pictures were stunning as you can see below Highly recommended!!

Nothing but disappointment from the beginning - Signed a contract with a package, only informed the package had changed at meal tasting. No prior communication. Package only honoured when we provided evidence - Meal tasting we were told we couldn’t have additional guests, item listed as part of contract. At meal tasting 2 of the 6 meals provided were not ones we selected. 1 wasn’t even on the menu to select. No opportunity to have a retasting at our expense. - Communication with the group is deplorable. After 6 weeks of no responses to emails or calls we contacted head office. When manager Jacinta finally called us back, she blamed covid for delayed response. Team Implemented ooo messages after this call. See the list below in how Trippas White Group, failed in our expectations 1) service was ordinary. Table service was not delivered together, staff often confused on who is receiving meals, instances where half the table would be served 5 minutes before the rest of the table ect. We confirmed there would be a staff ratio of 20:1, however no more than 3 personnel were seen to serve meals all night for 100 person event. 2) Servers could not answer questions about what the canapés were being served. 3 ) Servers were obsessed with collecting glassware when the guest just finished. This left guests confused and requiring to go the the bar for new glassware. 4) minimal roaming service of alcohol. This lack of service causes a clogging effect on the bar with only 1 bar tender. 5) the “included” table salad was dismally small for a table to 8-10. It needs to be noted we already upgraded our meals with additional add ons. If we didn’t I believe people would go hungry. 6) No dedicated staff for the bridal party. We were ignored most the night and only had drinks filled once. 7) there was no roaming service of the complementary tea or coffee. We needed to specifically ask. 8) we paid $150 extra to have a dedicated staff member complete the barista coffee. Imagine my surprise when I found that i paid extra for the person already assigned to the bar, or the event planner of the night to complete this task. Barista style coffee supplied was in a take-away cups when crockery was available. 9) During the canapés hour (additional charge we paid) the rooftop ran out of drinks. Then towards the end of the canapé hour, guests were informed that there were no more beers available for consumption and had to wait until the reception. This should not have occurred as we had a 6 hour package. 10 ) overall timing for service was DISMLY slow. During the planning stage we asked for meal timing to be sped up, to which was agreed. However on the night, it was ignored. My husband needed to walk into the kitchen and ask what the hold up was for dessert as everything was all ready to go and no-one ready to serve it. 11 ) general zoo photography experience was a huge disappointment. From wasting 10 mins at the wrong gate, to having to wait 5 mins for a golf buggy driver, to a golf buggy not going more than 5km/hr (which we paid extra for) to being taken to a location which couldn’t facilitate the images provided on their social media. 12) no staff communicated the bridal room to the two women with breastfeeding babies - even when discussed during planning stage. 13) the unprofessional request of asking 100 guests to turn around when the bride arrived early. Decision should come from Bride how to proceed (ie drive around block or sneak in) 14) at the end of the night, some staff saw the opportunity to pull apart and pick flowers whilst guests were still in the room. Staff were informed flowers were available to take only following all guests departure. It’s my opinion that the Trippas White Group cannot rely on the view of this venue for future events if this is the standard that is offered. When you paid a price you expect a certain level of professionalism and service. All feedback provided to team and we were informed all points above were in “conflict” with team. Feedback listed above was collected from over 20 individuals at the event.

Weddings at Taronga Centre seem to have a redeeming quality in the form of a nice view. However, the mediocre food might not make up for it entirely. The appetizers were okay, but nothing spectacular. The presentation was nice, but the flavors were lackluster. The choices listed 3 options, but most of them tasted bland. The entrees were similarly average, with no standout dishes that left a lasting impression. The portions were generous, but the flavors were unremarkable. The quality of the ingredients was passable, but they weren't prepared in a way that really made them shine. The desserts were a little better than the main courses, but they still didn't wow me. The selection was limited, but the options that were available were fairly tasty. They were a nice way to finish off the meal, but not something that I would go out of my way to order again. Overall, while the food wasn't amazing, the nice view of the function room made up for it somewhat. The service was prompt and courteous, and the atmosphere was pleasant.

Attending a wedding here recently which was one of the best weddings I’ve been to. The venue & views were spectacular. The service was great and staff were attentive & drinks were constantly topped up. The only disappointment was the food! I’ve come to expect awful food at weddings in general but this took awful to a whole new level. The quail was undercooked and one was sent back as it was raw and lacked any flavours or seasoning. The pork belly varied in size greatly per plate, the rub was its savior. The beef was over cooked, the chicken was dry and again no flavor or seasoning on either. The kids mash potatoes must have been instant mash with dry chicken! I’ve no doubt the cost of the food per head would’ve been somewhere around $170-180 which is very overpriced for the quality & standard we got. The food is letting this excellent venue down.

This function centre has a 360 degrees of Sydney Harbour. We have a couple having a wedding party at the roof top terrace. They are so happy and all the guests enjoy the food and atmosphere here. Highly recommended.

Spectacular scene overlooking the city, the bridge and the house. Food is flavoursome and cooked to perfection. Great venue for wedding reception. Can accommodate three parties on different floor.

Perfect wedding or function venue. Plenty of space for guests to sit or mingle. Amazing harbour view from the sweeping balcony. Sunset over the Sydney Harbour Bridge is spectacular. Dance floor is great for showing off your moves.

Absolutely disgusting. The event lady just wants to go home. Packs up before the wedding has finished. Bosses around the serving staff but stands there watching and barking orders. Staff were ok but Sue is an absolute disgrace to work with if I worked in hospitality

Great place to visit, stay, dine and enjoy the sights of the city, but also the animals and history of Taronga Zoo. 5 stars is not enough. Staff are helpful, friendly and knowledgeable about this place and the animals. Come here, stay. It will not disappoint..

Came here for a wedding. Nice view and good floor plan. Staff were friendly and easy going. It’s just that the food at the reception was so so.

Friendly staff and great service provided by The Gili Rooftop, Taronga Centre function venue. Great venue for events. Overlooking spectacular Sydney Harbour views no matter the time of day from sunset to stunning night views.