Majestic Aquariums image

Majestic Aquariums

Aquarium shop

😠 Very poor customer service. My partner and I tried to ask some questions on how to use/set up filters I received for Christmas and hopefully buy some fish and additional equipment for maintenance. Immediately met with sarcastic remarks, blunt responses and no helpful tips at all. We asked what was... People often mention aquarium, fish, service, helpful, staff, tank, shark, guys, tanks, customer,


Address

120-126 Taren Point Rd, Taren Point NSW 2229, Australia

Website

www.majesticaquariums.com.au

Contact

+61 2 9525 3474

Rating on Google Maps

4.30 (459 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 am to 4 pm
  • Sunday: 10 am to 4 pm
  • Monday: 10 am to 5:30 pm
  • Tuesday: 10 am to 5:30 pm
  • Wednesday: 10 am to 5:30 pm
  • Thursday: 10 am to 5:30 pm
  • Friday: 10 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: aquarium (20) fish (18) service (16) helpful (11) staff (10) tank (9) shark (9) guys (9) tanks (8) customer (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Brittany M. 2 years ago on Google
    Very poor customer service. My partner and I tried to ask some questions on how to use/set up filters I received for Christmas and hopefully buy some fish and additional equipment for maintenance. Immediately met with sarcastic remarks, blunt responses and no helpful tips at all. We asked what was involved in the setup of the filter and he just replied with the name of the filter and said it was self explanatory. We left immediate angry and frustrated. Not the way you help first time fish owners. Save yourself the stress and go to pet warehouse around the corner where they are excited to help you even at the Christmas peak times.
    1 person found this review helpful 👍

  • 5/5 Leah A. 3 years ago on Google
    Not only is it an exciting experience just to visit, the store and tanks are immaculate. The staff are super helpful and genuinely friendly. This is now my preferred aquarium!
    1 person found this review helpful 👍

  • 5/5 Matthew 2 years ago on Google
    Been there a few times now and have had nothing but the best service, definitely feel like I am talking to an expert when I go speak to these guy. Helped me get everything I needed set up. Massive shout out to Luke for hooking me up with a new tank and doing all the hard yards to keep covid safe bringing out the things I purchased to my boot. And allowed me to pay outside. Massively appreciated .
    1 person found this review helpful 👍

  • 5/5 Manny Fernando (Manny F. 3 years ago on Google
    Awesome range of saltwater fish and tanks. One of the best when it comes to saltwater in Sydney. If you are after a saltwater setup, I wouldn't go anywhere else. Freshwater range is pretty good as well. Prices are competitive given the high level of service. Staff are friendly and always willing to help. There is also a shark tank display with 4 sharks.
    1 person found this review helpful 👍

  • 5/5 Elizabeth T. 9 months ago on Google
    I have two fish tanks and needed to test the water for both. Water tests are $10 which I thought was steep in comparison to petbarn whose is free.. however, their expertise and friendliness made it 100% WORTH the price! They were super friendly, and gave me everything I needed to help my tanks get back into shape. Amazing service. I wish I knew the name of the team member who helped me

  • 1/5 dan B. 1 year ago on Google
    Very very poor customer service. I've been there twice. . Guy on counter does not acknowledge you are there . Need a few good workers with good communication with customers . Will not go back or recommend.

  • 5/5 daniel t. 1 year ago on Google
    Great helpful staff! Tanks very well looked after and fish are always in pristine condition.

  • 5/5 Adam k. 1 year ago on Google
    True professionals in the aquarium game and a nice bunch off guys as well! They really know there stuff and are always willing to help.

  • 5/5 Gerald H. 1 year ago on Google
    Great advise for everything fishtank related and big choice of all aquarium needs. As the live shark tank is now gone, there is even more space available in store.

  • 5/5 Heidi du T. 1 year ago on Google
    Nice and big store, Fish and Coral are well looked after. Wide selection. Staff is eager to assist you but does not overwhelm you.

  • 2/5 Naveed N. 1 year ago on Google
    Not too happy with them not listening to my questions before dismissing me. They seemed nicer with the guy in front of me though.

  • 5/5 Daniel H. 11 months ago on Google
    The guys at majestic really know their stuff. Always very helpful with any level of care and information. Postive staff who are more than happy to advise on what's best for your set up. Lots of products and of course marine life.

  • 5/5 T Z. 1 year ago on Google
    Really enjoyed my visit to the store. So many beautiful and happy fish to choose from, and the staff were very patient and knowledgeable. Definitely will visit again.

  • 5/5 Aaron M. 4 years ago on Google
    Came here to get our first fish with little knowledge. Staff were very helpful and went through what we needed to do. Highly recommend coming here for all your aquarium needs!

  • 5/5 Alexandra D. 8 months ago on Google
    The guys at the shop are always helpful and knowledgeable. Paul is very good at managing this wonderful business. Everything from water testing to ordering new parts for a filter, to ordering a new aquarium is possible. Live stock and fresh plants too! I wish prices on everything in the world were cheaper atm and I then would go to the shop weekly.

  • 5/5 Esther G. 11 months ago on Google
    Great selection of accessories and fish. Staff are helpful and focused on helping you.

  • 5/5 Chris L. 6 months ago on Google
    James, Adrian and Luke are genuine, knowledgeable and extremely friendly guys that made my visit as simple and easy as possible. Would highly recommend Majestic Aquariums for any of your aquarium needs. As a beginner and starting up a new hobby the guys made me feel comfortable to ask questions, I was never made to feel any questions were silly and overall felt the service was above expectations. Thanks for all your help guys. Looking forward to being a repeat customer and seeing you all again soon.

  • 5/5 James R. 6 months ago on Google
    Very helpful, new, exactly what to do when I needed help with my axalotle, kind employees that listen and help you. Great service over the phone. Saved my Axalotles Life. 5 stars definitely recommend!!!

  • 5/5 Garry L. 7 months ago on Google
    All the best aquarium products available for averyone at a budget that will suit most. Very knowledgeable with everything to do with maintaining aquariums, problem solving problems easily & having the right product available to resolve any issues. I will always return to this business.

  • 1/5 Master 7. 5 months ago on Google
    So drove half hr with my 5 kids there was like 3 or more men at the register not 1 not one served me and my family why? Is it because I had hijab on because we Muslim family?They having chat and jokes and still no one served us ? Wow well there are a lot marine stores out there who have a lot more manners then you guys and know what customer service is shame on you guys we are family people with children What wrong did we do ?

  • 1/5 John C. 3 months ago on Google New
    Rudest staff. When I go to a retail establishment I like to be made to feel that your presence is welcomed, but not here, when asked for a quote on a specific shark, they talked down to me as if I knew nothing, they told me they have to come and personally inspect my tank, I live 2 hrs away from the shop and i have no problem having someone come and inspect, i told him ill send a pic to which he replied a picture could be anyone's, i then told him how big my system is and that i currently have 3 other sharks he still preceeded to tell me he has to inspect my filtration to make sure the shark won't die, the manager was trying to one up me and argue with me, I told the manager Cameron i can understand he would get calls everyday from people with a 6x2x2 thinking its big enough for a shark but im not that person, if you intend to advertise the sale of sharks you must be accepting of this happening and treat everybody with respect, I have been keeping sharks for 15yrs with adequate aquarium space and knowledge, i have a complete room dedicated to my 5500l aquarium and filtration set up, they act as if they are the only aquarium in the world that has had sharks, when I was in the shop I'd showed paul the owner my set up which he said thats very impressive and that not many people have something like that, he then asked i send him a video so he can put it on his YouTube channel. After the phone call with the manager I had asked for the owner to call me, the manager called me back and said Paul has no reason to talk to you and we are out of the shark game so we can't help you, with customer service like this its a wonder they had to sell their shark tank to pay bills, would be losing customers everyday, will never recommend anyone to go here. I've since ordered the shark from another aquarium that were a pleasure to deal with, when I'm spending 1.5k I'd like a little customer service. Staff are so rude its embarrassing very disappointed I was never asked to see my tank, the staff just assume your useless

  • 1/5 Sandra H. 1 year ago on Google
    Unfortunately I bought contaminated fish from this aquarium. Fish died not long after being introduced into an established aquarium with ideal water parameters and suitable tank mates. There are so many aquariums around with better service. My advice is look elsewhere.

  • 3/5 nischal s. 2 years ago on Google
    Good selection on marine fish and corals, pretty low selection with freshwater species and plants. Service could be a little better, like asking customers if they were okay and wanted help with anything they were after. Would be 5 stars if the freshwater fish didnt seem much lethargic and if there was a good selection of freshwater fish species and plants. Nice display tanks with a massive monster saltwater tank too.

  • 5/5 Marie L. 1 year ago on Google
    Excellent range of aquarium goods and friendly staff. Beautiful aquarium displays and they also usually have axolotls

  • 5/5 Adam A. 2 years ago on Google
    Staff know their stuff here. Prices are very reasonable too. Great selection of fish and aquarium products. Best in the shire.

  • 5/5 Adrian James A. 2 years ago on Google
    I ordered an aquarium online and the lid arrived smashed. After contacting them they immediately sent out a replacement! The best service I’ve received from a store in a long time. They were so helpful and accommodating. Can’t rave enough. Thank you!! Adrian

  • 5/5 Rainbow S. 2 years ago on Google
    I absolutely loved the experience at this place, the fish are so colourful and the tanks are well set up. This place has inspired me to become a fish keeper myself, and I’m sure anyone else will be inspired to. The prices are affordable, however tanks are a bit expensive. The stock of chemicals and filters are good, and you can find pretty much anything there. Customer service could be a little better, however besides from that I absolutely love this place. I would 100% come here if you have the chance, it is truly a wonder.

  • 5/5 Mark S. 1 year ago on Google
    Been going here from the day it opened. Good quality fish.

  • 5/5 Lisa S. 2 years ago on Google
    Amazing (Missed the giant live shark though ) But awesome place !!

  • 5/5 Scott b. 2 years ago on Google
    Cracking place. Everything you need and things you didn't know you needed for an aquarium. The staff are extremely knowledgeable and helpful.

  • 2/5 Aden 2 years ago on Google
    Three guys at the desk, told me to wait while they had a conversation. Eventually I asked my questions, guy was rude with a ‘yeah whatever’ response to most things, just wanted to make a sale.

  • 5/5 Frederick E. 2 years ago on Google
    Excellent service and experience with the team at Majestic Aquariums, very knowledgeable and happy to help. Huge thanks to Luke who has been a great advisor and to Dean who did a great installation.

  • 5/5 Steve O. 2 years ago on Google
    A fantastic ‘fish’ shop. They cater to all your aquarium needs. The staff are great, they always go above and beyond of duty. The pricing is highly-competitive too.

  • 5/5 Robert P. 2 years ago on Google
    I've got all my fish and equipment from here very friendly and knowledgeable staff always helpful and always willing to help with everything from starting a new tank to supplying all your needs

  • 4/5 Blake H. 2 years ago on Google
    Great store! Good displays and range of live stock at decent prices.

  • 5/5 inz1 2 years ago on Google
    Amazing customer service and kept me updated constantly on my delivery. Great price too Thanks, Tamara

  • 5/5 Andrew M. 2 years ago on Google
    There isn't an aquarium around that provide the expert service and friendliness. They have helped me understand this hobby to a whole new level. I have two thriving tanks thanks to majestic and I'm confident I'll be returning for years to come.


Call +61 2 9525 3474 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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