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Frequently mentioned in reviews: room (14) stay (10) staff (9) clean (9) coffee (8) rooms (8) location (7) nice (7) Great (6) close (6)
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  • 1/5 CY Y. 2 years ago on Google
    I have encountered with a male staff who is extremely rude. On Monday, 28/2/22, I was advised by one of the female staff to wait for at least 2 hours to do the laundry at 2:45pm. I waited for 4 hours, but no one had call to inform me that the laundry was free to use. So, I decided to do my laundry after my dinner. When I returned I was greeted by this male Asian concierge who asked me why I wasn't answering the concierge call to inform me that the laundry is free to use, and he added that is a waste of his time if I was not available to answer the call. I informed him that the call was way overdue. He then further make some more snarky comments. Please investigate this matter. Thanks.
    1 person found this review helpful 👍

  • 4/5 y. y. 1 year ago on Google
    Great location. Very close to the central station. The room is clean and spacious. Staff is generally friendly. Free pastry is given in the morning. However, there is almost no sun light. At least in the room i was put in. The air conditionar is on all tje time because you cannot open the window.
    1 person found this review helpful 👍

  • 3/5 Laura C. 1 year ago on Google
    Comfortable stay. You are paying for what you get. My only issue with this stay is that the hotel advertises a gym yet the lady at Reception assured me that there has never been a gym within the premises. I wouldn’t have booked this stay if I knew this.
    1 person found this review helpful 👍

  • 4/5 Foley David A. 1 year ago on Google
    Was extremely happy with the service and staff. Kind and friendly. Free coffee and snacks in the foyer. I found the rooms to be clean and they were very accommodating to some requests we had. The rooms are a bit small but the bathrooms are quite large for a room this size plus a very convenient location surrounded by entertainment, universities, restaurants and other amenities. As my first time in Sydney, I can say I was very comfortable and pleased with my experience. Not a perfect rating mainly just due to the design of the building creating a small issue with air-flow and stuffiness at times in the room but nothing really major and there is a window that has an attached tunnel to get air into the room

  • 1/5 涂阿雍 5 months ago on Google
    We left our luggage at the front desk this morning when checking out. When we returned to the hotel to retrieve our luggage, they made us wait for about 20 minutes. Does it really take 20 minutes to find luggage? No, apparently they are having a big staff conference (which can be heard from the lobby) that takes top priority over their guests. Date: 05/10/2023

  • 5/5 peter p. 10 months ago on Google
    Very nice friendly staff . Clean and comfortable good value for money . I'm hoping to stay there again in June

  • 5/5 Garry R. 1 year ago on Google
    Great place to stay close to Central Railway Country Side, breakfast included with coffee and tea . Room very comfortable and bed was great .

  • 5/5 zzz 8 months ago on Google
    Not sure who I spoke to but the guy at the front desk was an absolute legend. Good stay, clean room, nice spot. Cheers!

  • 5/5 Rahma P. 8 months ago on Google
    I love how close this hotel to good attractions in sydney. The staffs were very helpful and friendly. Kudos to Reinhart, who greet me in bahasa indonesia. They also offer a shuttle to airport. I really enjoy my time in sydney!!

  • 5/5 Kyel M. 9 months ago on Google
    Value for money, accessible location, and accommodating staff! While I could not check-in early when I arrived, the front desk staff was more than willing to assist me store my luggage. That was truly a great help. I also overlooked the check-out time and they were patient with me while I was packing my bags. The complementary snacks and coffee at the lobby was also impressive!

  • 4/5 Con G. 1 year ago on Google
    Great location, bed was kinda on wheels but it was nice, great service and close to amazing bars and restaurants. Free breakfast is a nice touch.

  • 5/5 Annessa W. 1 year ago on Google
    Had a fantastic stay, rooms were clean and the service was amazing. Big thank you to Johnathan the concierge he had amazing service and was just all round a lovely person to interact with

  • 5/5 Jamie G. 1 year ago on Google
    Great value. Nice and clean room. Wonderful staff...thank you for the little anniversary treat!! Convenient location to central station. Bag storage available. We loved our stay and would happily return!!

  • 1/5 Chris M. 1 year ago on Google
    It would been better staying under a kings cross bridge . I'd love to upload photos of the room . Negative 10 stars .

  • 3/5 Chris N. 1 year ago on Google
    Rooms are alright. The air conditioner struggles with Sydney’s heat and humidity. Rooms are good for the price and have a decent amount of space.

  • 5/5 Mark M. 2 years ago on Google
    28 Hotel - An establishment that truly cares. Life can be tough at times. The care of family and friends is a wonderful blessing - however care shown by people that you've never met before adds an extra element. This establishment recently assisted me with an unexpected matter. 28 Hotel as reflected in multiple reviews was so wonderfully kind, prompt and genuinely caring in response. Mac and Nawal thank you so very much.

  • 5/5 Siddharth G. 1 year ago on Google
    This is for a long term stay. The staff are just excellent. Each member is kind, hard working and enthusiastic. The location is just perfect and is close to everything really, especially with Central being less than a 10 min walk. The rooms are nice and comfortable, the air con works well and the coffee machine in the ground floor makes a good coffee. Can't ask for more than this. A very easy 5/5

  • 1/5 judith j. 2 years ago on Google
    Extremely small room,noisy people in other rooms,air con? Don't think it was even working. Room was hot :( and stuffy. Bed was uncomfortable and small. Won't be staying here again

  • 4/5 Janet B. 1 year ago on Google
    Very close to Central Station and Chinatown. Very reasonable price for the facilities. Rooms comfortable and basic. Good value

  • 4/5 Qusai M. 1 year ago on Google
    Not exceptional.. But not bad Shame we couldn't turn off the aircon fan in the room. Shower pressure is a bit low

  • 2/5 Paige A. 1 year ago on Google
    The room itself was not cleaned. The coffee mugs had a thick layer of dust, as did the desk and the lamp. The glasses were not washed with lip marks and dirty water marks. We did, however, have helpful service both on the check-in and check out. We were given a $50 discount for the uncleanliness.

  • 5/5 Rohan T. 3 years ago on Google
    Good for short stays. Great location and clean rooms.

  • 5/5 Jenny C. 3 years ago on Google
    Had a really good experience at 28 Hotel. Staff were nice and friendly. Room was clean and neat. Location is convenient.

  • 5/5 Lizzie 2 years ago on Google
    Booked a few rooms here for my friends and family for my wedding. Great clean rooms, a bit warm but otherwise great!

  • 5/5 Sam C. 2 years ago on Google
    This is the best place to drop off your luggage for a day in Sydney. It's so much cheaper than any of the lockers and isn't that far of a walk from central station

  • 4/5 Caitlyn D. 2 years ago on Google
    Very nice stay! There's free tea and coffee machine downstairs and the room was clean. Only fault was the mattress, it had 2 body indents which made sleeping slightly uncomfortable. Staff were super friendly 🙂

  • 2/5 K “Lyonqueen68” I. 2 years ago on Google
    Bed linen was dirty, bedside lamps didn't work, and the solution provided required a power cord to run across the walkway, needless to said this would present a tripping hazard if one needed to go to the bathroomduring the night. The toilet had a problem that caused it to make noise when flushed.

  • 1/5 A Google U. 2 years ago on Google
    I would not recommend this hotel. You can not turn the air conditioning off, there is a thermostat however I turned it right up as suggested by reception and still after 30 minutes the room was freezing. It was a small room and that's okay but 3 vents over the bed blowing cold air is uncomfortable. I checked out 2 hours later. I was giving a full refund in the end but be aware of this when booking. They also supply cups and spoons but no tea or coffee.


Call +61 2 9102 2828 Open on Google Maps

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