Chick-fil-A image

Chick-fil-A

Restaurant Fast food restaurant Breakfast restaurant Family restaurant Catering service Chicken restaurant Delivery service

One of the Most Revieweds in Waterloo


Address

1331 Flammang Dr, Waterloo, IA 50702, United States

Website

www.chick-fil-a.com

Contact

+1 319-233-0274

Price rating

$ $$$

Rating on Google Maps

4.60 (2K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: service (10) order (10) wait (9) experience (9) table (8) good (7) fast (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kyle G. 1 year ago on Google
    Excellent and quick service with even better food. During rush hour they add workers underneath their new overhang for the drive through, to take multiple orders and expedite the process. Dine in is now wait to be seated, where they take your order while seated. Has turned into an interesting mix between fast food and dine in restaurant.
    4 people found this review helpful 👍

  • 5/5 Karen Van De W. 1 year ago on Google
    Lots of people in the restaurant today. When we got in line, we were given a tent and asked to find a seat. Less than 5 minutes, someone came over and took our order. While we were still ordering at our table [5 separate orders] food started to arrive. Food quality was good and as always the service was top notch.
    1 person found this review helpful 👍

  • 5/5 Tim T. 1 year ago on Google
    Great service and fast ordering. Brightest smiles I got today from the staffs. Food came out less than 1 minute and taste good. My receipt says Cashier Christy, Operator Ben Nanda.
    1 person found this review helpful 👍

  • 4/5 Zach S. 1 year ago on Google
    I went through the drive thru and it was very fast. I thought it would take awhile being the 6th car in line. Someone walked to my car all the way in the back and took my order. I was probably only there for 5 minutes from start to finish. Spicy Chicken Sandwich Deluxe Meal 8/10 - nice and crispy with a little heat. I had waffle fries and a diet Dr Pepper. Waffle fries- crispy and paired well with the sauces Polynesian sauce Sweet and spicy sriracha

  • 5/5 John P. 11 months ago on Google
    From the moment you step foot into a Chick-fil-A restaurant, you're greeted with warm smiles and genuine enthusiasm. The staff consistently goes above and beyond to ensure that every customer feels valued and appreciated. No matter how busy they may be, they maintain a remarkable level of friendliness and efficiency that sets them apart from the competition. It is truly a breath of fresh air in today's fast-paced world.

  • 1/5 Trish 1 year ago on Google
    2nd time here. Again bad experience. Ordered a grilled club no bun through drive through. Left and noticed, no fork, knife or napkin. *Management, if someone orders no bun they need utensils. Went back, got half way done and noticed this little guy, never again

  • 5/5 Pat P. 11 months ago on Google
    The staff is just awesome! So friendly and helpful, very busy but everyone one was smiling. The company/manager is doing a wonderful job starting these kids on their path to future employment!! Will come back, definitely!! Thank you

  • 4/5 Stacy L. 11 months ago on Google
    Had good chicken sandwiches. Really enjoyed the waffle fries too. Was very busy but service was pretty good. Our table never got wiped.

  • 5/5 Imoh J. 10 months ago on Google
    As always. Great experience. Lots of health options like the egg white breakfast sandwich

  • 5/5 William U. 11 months ago on Google
    My experience at the Chick-fil-A in Waterloo, IA tonight was fantastic! They offer ordering from your table. When I came in, they asked if I was dining in and then had me pick a place to eat in the restaurant. Then someone came to my table, took my order and then delivered it to my table minutes later. I’ve never had a fast food experience like this. It was great to not have to wait in line to order my food and then find a place to sit. Very good service by the entire staff and everyone was super friendly. Great dining experience for a fast food restaurant. Enjoy!

  • 1/5 S B. 8 months ago on Google
    Someone in management decided it would be a better "dining" experience to wait at the front, look around for somebody to see you there, then hand you a menu and a number for you to seat yourself, then wait an unspecified amount of time for someone to notice that you're waiting, then place an order when you're at the table, then wait for your food to get there. This was a terrible idea. If I wanted the Denny's experience, I would have gone to Denny's. I want to be able to go up to the counter order my food, get it, and seat myself. The drive-thru would've been 10 times faster. The amount of time we waited to place our order while sitting in the dining hall was ridiculous. I finally flagged down a young lady who was in the middle of cleaning the bathrooms. She quickly got out of her cleaning gear and made her way over to our table. This model is terrible. Get rid of this idea and go back to the way it was. People come here because the food is good and the service is quick. Once you take the speed out of the service, I can get good food at other places where I want an actual dining experience. As I'm writing this, my food is STILL NOT at my table. I've been here 30 minutes. Never again.

  • 5/5 Vanna M. 8 months ago on Google
    Favorite spot in the entire area. They have the best and most consistent customer service. Awesome food and healthy options. Only complaint I have is with Chikfila as a whole, they should include a drink with salads.

  • 1/5 Rafael D. 8 months ago on Google
    The dine inn experience is terrible. They have a system where they create an excessive amount of wait time for the client. First you wait to seated. Secondly you wait for someone to take your order. Finally you wait around for your food. This is a bad idea. Please fix it and do what every other chick file a does across the country, quick and great food at a reasonable price.

  • 5/5 Kathy R. 6 months ago on Google
    Love their Chick-fil-A sandwiches! I was shocked we ate inside and they took our order and brought it to us! They even checked to see how we were doing! Best chicken around!

  • 5/5 Annie U. 7 months ago on Google
    I could not believe how smooth everything went, when they were so busy. Kind,clean and fast food service. This was the first time we ate there. Now a day you can't fine service like this. So impressive 👏


Call +1 319-233-0274 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Healthy options
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ Outdoor seating
    • ✓️ No-contact delivery

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