When I moved to the Hervey Bay district 2 years ago I was unsure where to find a good medical centre. Just on the off chance I noticed the Family First Medical Centre which was conveniently located near the St Stephens Hospital and other medical services. I am pleased with the services and care I receive at Family First and would not hesitate to recommend them.

3 Doctors seeing new patients- won’t see us because we have no fixed address in Hervey Bay. Absolutely astounded!! Family FIRST does not rhyme true. We are a travelling family and I had called to make an appointment for my 2 young children and myself. I was told they have 3 new Doctors who can see new patients and an appointment available for us. I was completely dismissed when I mentioned we didn’t reside in the area. Saddened this practice was unhelpful even when there were appointments available. Unhelpful!

I have mixed thoughts about this practice. In these difficult times it is easy to misjudge administrative criteria. I have been shuffled around with doctors, I suppose due to the lack of doctors available to Hervey Bay, I was put on a waiting list for (6 months) because I opted for free service to get a skin check as it was non urgent. After my appointment which I must say was quite thorough, impressed with dr Noval whose knowledge was vast. Better than some dermatologists as he specializes in skin cancer. I checked out and was shocked that they charged me $100.00 for a supposedly free check. I was not informed of this change before my appointment. They explained that the biopsy and further minor ops relating to this check would be bulk billed, which is mandatory anyway as I am an age pensioner on concession. I approached them and to their credit they refunded my $100.00 I would recommend this clinic despite this and I am sure that in the future they will inform patients accordingly.

Fantastic service from the time you walk in. Love the bulk bill which there trying to remove from other clinics. My doc is fantastic with a slight sense of humour but knows what he's talking about. Highly recommend this clinic to everyone.

I’ve been seeing Dr Saha for a few years now, so decided to let everyone know his consummate professionalism and thoroughness in treatments was good enough to convince my mother to also change doctors. He has looked after her and myself very well, something I’ll always be thankful for. 5 stars Dr Saha, and another 5 for Family First Medical Centre too. Your patient care and efficiency is very much appreciated. Chayne

All the Doctors are great at family first medical centre.The reception staff always try and help patients. And the practice manager is fantastic.I have never seen a practice manager care so much for the patients and staff so much as her.She is worth every cent to this practice

Great doctors, great service, awesome that you can usually get in on the day you ring or very close too. Also had my elderly parents visiting and they had no dramas to see my dad who constantly needs medical appointments straight away!

I found Dr. Zim to be a thorough, very caring and gentle doctor who took the time to give good explanation to my queries. I hope he stays in the bay at this practice.

Today was my first time attending the Practice, found Dr sarita Gurung is very kind and caring to my baby.Would highly recommend her. She's an amazing doctor. Thank you.

Dr Wayne Norval is excellent. The wait is well worth it and I will only be using this doctor for all skin needs in future. Dr Daniel Gonzalez is a wonderful GP and I am very pleased I switched to this fantastic practice. Lots kd credit to admin and lovely nursing staff.

Amazing practice with great doctors. I’m always able to get an appointment when needed and the reception staff are absolutely lovely. I 100% recommend the practice to anyone looking for a new doctor for anything from illness or pain to a skin check!

The service from this Medical Centre is the best you could ask for. The staff are always helpful and caring in particular Nurse Jade who goes out of her way to care for the Veterans who visit this facility. Also worth mentioning are the Receptionists who always greet you with a smile.

I’m not good with Dr’s and came here to see Dr Zin for a skin leision, it turns out that it is a skin cancer, the Dr has made this as pleasant as it can be and assists with my being anxious about getting it cut out, gr8 place, Dr’s aren’t so bad.

Made an appointment for bulk billing as it was advertised online they rang back and said it’s false they haven’t updated the system what a joke

2 stars as staff are helpful. Chose this practice as it does skin checks. Had one done and asked the doctor about a red area of concern and was told to come back in 3-6 months if it was still there. So I went to another practice and that doctor did a biopsy on the area of my concern and low and behold it is a carcinoma. Don’t listen to what doctors tell you if you feel something is not quite right- get a second opinion. Obviously I will no longer be attending this practice.

5 stars to practice management,,on her day off she made it happen due to doctors sickness...she made a appointment that wasn't available to get me back to work ...I love doctor kendrew wong after year's of struggling to find my doctor I found this one through the practice management alissa