Terrible customer service. Every time I come here they never have the gift card holders for the gift card. I just went in there Saturday January 19th at 6:35pm. It's only one worker and she seemed like she's ready to go and didn't even seem to even ask can she help me. I had to say to her, "do you'll have any gift card holders and she quickly replied NO shaking her head. Didn't even ask me if I need anything else. I won't be coming here anymore. A waste and gas and time every time.

This is not operated according to Starbucks standards. I always order on the Starbucks app. I am a regular customer who appreciates convenience, consistency and service. Today I was directed to add my own sweeteners that I requested in the app. Why? The sweetener I requested wasn’t even there, napkins were out of stock, and I had to place my cup near the trash to mix it. If I wanted to mix my own coffee, I can save my money and make it at home. Is it inconvenient for the staff to mix the drink properly as they do all day? I did pay for it after all. I can patronize a REAL Starbucks instead with acceptable service. This is a regular do whatever coffee stand.

So I am someone that used to frequent Starbucks everyday. However, the Starbucks in Laurel has been unable to serve me. When I place mobile orders, there is a 50% chance that someone else will steal my order. However, today, I have no idea what happened to my mobile order. They was very busy and was unable to make my order. I was given a refund but I still have to goto work without breakfast.

I said a big hi and tried to order something. The female barrister rolled eyes towards me and started to wash the gears. She wasn't doing that before I said hi. The so-called attitude in Starbucks, is actually ignoring you most of the time. Obviously if we can just pay and get our coffee self served, who wants to take trouble to ask them. This location is much worse than other Starbucks in this regard. I'd say, much worse, like they are doing favor.

I love this drive-thru. I've never been inside because I love the drive-thru so much. I get a specialty drink when I go. The baristas are always great.

Milk in a cup. Also no ham and Swiss baguette but you have to go to the Harris Teeter customer service to get a refund rather than at the Starbucks kiosk.

The absolute WORST Starbucks!!! SUUUUPER SLOW, the workers are ALWAYS talking and joking with each other instead of making your drinks in an acceptable time. There is NO REASON I’ve been waiting for a bagel with butter for 30 minutes!!! I could NEVER use the convenience of the drive through because I’ll NEVER get my food! The drive through line is ALWAYS super LONG because they take FOREVER to serve you your food! It NEVER FAILS!! I always have to go into the store and stand there and make sure my order is being tended to in order to get it in a timely fashion. ABSOLUTELY RIDICULOUS!!! There’s been a few times I cancelled my order and went elsewhere with more acceptable service!

I ordered and then they served other people after me. Yesterday I was able to get my coffee in a timely manner but today they had more people but worked slower although their coffee is pretty decent here I have experience that they usually don't have some of the items most of the time and sometimes after eating from here I experience un upset stomach.

Coffee is distasteful! Customer service needs improvement!

Used drive through Forgot to add an item to my order 🙃 she didn't mind THANK YOU 🙂 LINE was long but moved quickly

Misleading photos. Just a basic supermarket Starbucks. No sit down service.

Overall, this place is hit or miss. One day they make the drinks correctly and the next day the drinks taste horrible and watered down. Not consistent at all. The service is also very slow especially in the drive thru. The evening shift is the worst. Starbucks, overall, is just not what it used to be.

Twice I have been at both times with exceptional assistance from Lone Boss Ladies and if only one individual is working.... Be patient it's just coffee 😒

Rude unprofessional workers on their phone who get annoyed by your order. But let's ignore that today, because today they were supposed to be open at 6AM and it's now 9AM the employee was a no show. The Harris Teeter folks confirmed this. Great way to annoy customers. Find another coffee shop, this place ain't it.

The girl with the glasses Tia judged me for not wanting to add something to my drink. Very disrespectful following a long wait time.

The albino woman behind the kiosk had terrible customer service. I felt so attacked and dehumanized. On top of that, my white chocolate mocha, tasted like dirt. She should not be able to work at another establishment.

Oftentimes your drink will taste like dirt or bleach. Yes, I know what both taste like. Every single time I purchased a drink at this store I would get food poisoning.