1/5 Davis H. 11 months ago on Google
I
am
extremely
dissatisfied
due
to
the
poor
management
of
the
Hampton
Inn
&
Suites
National
Harbor.
The
purpose
for
our
stay
was
to
hang
out
with
family
and
celebrate
my
daughters
2nd
birthday.
I
phoned
the
hotel
prior
to
booking
our
stay
to
verify
if
there
would
be
a
need
to
book
a
conference
room,
use
the
common
area,
or
simply
host
the
party
in
the
room.
Left
a
message
of
Capria,
Director
of
Sales,
to
confirm.
Never
received
a
call
back.
For
our
stay
June
30
to
July
3,
we
reserved
a
ADA
room
to
accommodate
our
disabled
son,
upon
check
in,
not
only
were
there
no
ADA
rooms
available
they
weren't
able
to
upgrade
us
to
a
larger
room
to
account
for
the
inconvenience.
We
stayed
in
a
room
too
small
to
accommodate
the
guests
in
my
party,
let
alone
my
disabled
son.
I
was
advised
by
Tanga
that
the
room
switch
would
occur
July
1
and
that
someone
would
contact
me
to
notify
us
of
the
change.
We
were
offered
$50/day
stay
credit
for
the
inconvenience.
July
1,
we
received
no
contact
by
2:30
p.m.
I
reached
out
to
the
front
desk
and
was
told
that
there
were
no
notes
on
the
room
change
and
there
was
no
room
to
switch
us
to.
The
evening
of
July
1
I
spoke
with
Tanga
who
informed
me
that
not
only
did
they
have
the
information
it
was
printed
out
and
sitting
there
for
them
and
they
didn't
take
the
time
to
review
it.
I
was
told
that
July
2
they
would
for
sure
be
able
to
relocate
us
to
a
room.
We
waited
until
11:30
a.m.
and
was
offered
a
single
King
ADA
room.
I
explained
to
them
that
there
are
3
adults
and
2
children
in
our
party
and
there
simply
no
way
to
sleep
all
of
us
in
a
single
King
without
a
sofa
sleeper
and
2bd
bed.
I
explained
at
that
time
that
I
would
like
to
speak
with
the
manager
Peter
P.
He
was
unavailable
and
they
didn't
know
when
he
would
be
in.
I
was
advised
by
the
desk
attendant
didn't
have
on
her
name
tag,
(petite,
brown-skinned,
with
should
length
locs
dyed
blondish-red
on
the
ends)
she
was
new
to
Hilton
coming
from
MGM,
but
was
kind
enough
to
thoroughly
document
the
room
account
in
the
PEP
system,
with
my
request
for
a
comped
stay
due
to
the
hotels
inability
to
accommodate
me
with
the
room
which
we
requested,
booked
and
paid
for,
and
request
a
call
from
Peter,
she
agreed
that
without
the
ability
to
supply
the
room
that
the
stay
should
be
comped
and
continued
to
enter
the
notes.
Peter
never
reached
out.
Prior
to
checkout,
July
3,
requested
to
speak
with
Peter
again,
was
told
that
he
was
there
and
Nakia
went
back
to
get
him
and
Capria
came
out
to
speak
with
me.
Capria
was
just
back
from
vacation
that
day.
Explained
the
whole
debacle
to
her,
and
that
I
even
reached
out
to
her
prior
to
our
stay
without
response.
She
advised
me
that
she
was
only
the
Director
of
Sales,
but
would
see
what
she
could
do.
I
left
without
certainty
as
to
what
would
be
the
outcome.
I
was
offered
50,000
points
on
the
$150
credit,
but
still
was
charged
for
the
remainder
of
the
stay
for
a
cramped
room
that
I
was
left
little
to
no
choice
to
remain
in.
At
this
point,
I
still
feel
as
though
the
stay
should
be
comped
due
to
the
continuous
inability
to
accommodate
me
and
my
family.
I
am
thoroughly
disappointed
in
the
poor
management
of
this
facility
and
expect
better
from
a
Hilton
affiliated
brand.
