5/5 Vanessa L. 1 year ago on Google
I
ventured
out
one
morning,
desperate
to
buy
a
new
cell
phone.
At
the
last
minute
before
I
went
to
T-Mobile
and
Verizon,
I
decided
to
get
a
price
comparison
at
Target.
I
spoke
to
a
Target
representative
and
explained
that
my
cell
phone
was
broken,
and
I
needed
to
buy
a
new
one.
Because
I
had
concerns
about
the
process
of
transferring
data
from
my
SIM
card
from
my
broken
phone
to
a
new
one,
I
asked
the
representative
about
the
return
policy.
He
fumbled
and
called
for
a
manager.
Tia,
arrived.
I
explained
my
situation
and
showed
her
my
broken
cell
phone.
She
took
one
look
at
my
phone
and
told
me,
"Your
cell
phone
is
not
broken."
Apparently,
there
was
a
setting
that
needed
to
be
switched
in
order
to
fix
it.
Tia
remedied
the
problem
with
the
"broken"
phone
in
1
minute--literally.
If
I
had
not
come
to
Target
prior
to
visiting
T-Mobile
and
Verizon,
I
never
would
have
met
Tia.
If
I
had
come
to
Target
on
a
different
day,
I
might
not
have
met
Tia.
If
Tia
had
not
come
to
the
Technology
Department
on
that
particular
day
at
that
particular
time,
I
probably
would
have
visited
T-Mobile
and
Verizon
which
would
have
incurred
significant
financial
hardship.
Tia
explained
that
she
had
a
background
in
IT.
That
is
how
she
knew
how
to
recognize
the
problem
and
how
to
correct
it.
Without
overstating
it,
her
knowledge,
skills,
and
abilities
saved
me
from
disaster.
I
learned
that
Tia
works
at
the
Customer
Service
Desk
as
a
Manager.
Can
you
imagine
my
unimaginable
serendipitous
good
fortune
of
the
timing
and
talent
that
Tia
brought
to
bear
on
my
distress?
My
cell
phone
had
been
"broken"
for
a
week,
I
suffered
the
frustration,
fear,
and
fragility
of
impending
financial
and
professional
fall-out.
The
dire
situation
promised
painful
consequences.
In
1
minute,
Tia
made
all
that
evaporate.
As
you
can
imagine,
my
cell
phone
is
immediately
tied
to
my
quality
of
life--personally
and
professionally--as
it
is
for
all
of
us.
Tia
could
have
ignored
the
problem
on
my
"broken"
phone
and
encouraged
me
to
buy
a
new
cell
phone.
Instead,
she
took
my
best
interests
to
heart
and
improved
my
quality
of
life
with
1
minute
of
her
time
and
expertise.
More
importantly,
she
improved
the
reputation
of
Target
in
my
estimation.
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