2/5 caio M. 8 months ago on Google
I
had
a
very
unpleasant
experience
in
this
place.
All
started
when
I
and
my
colleagues
arrived
at
the
hotel,
our
company
made
a
booking
via
booking
com
on
our
arrival
the
reception
staff
did
not
acknowledge
the
booking,
were
told
that
the
hotel
police
states
that
should
pay
on
the
spot
or
else
we
could
not
be
assisted
with
any
service.
Now
we
had
to
run
around
try
to
call
back
our
director
in
SA
about
the
situation
luckily
one
of
our
colleague
had
his
bank
card
with
him.we
settle
the
Bill
and
proceed
to
the
rooms.
We
got
the
rooms
they
are
small,
no
fridges,
TV
screen
around
27inch
screen,
the
channel
are
sabc,
and
local
channel,
The
following
day
in
the
morning,
I
requested
for
an
Iron
to
Iron
was
told
that
was
no
irons,
all
of
them
were
takenby
guests,
if
I
wouldn't
mind
I
should
go
to
third
flow
to
room
350,
to
do
my
ironing
had
to
leave
west
wing
and
down
by
South
with
my
shirt
on
hand
the
entire
lobby
looki
g
at
me.
I
complaint
at
the
reception
there
was
no
definite
answer.
We
request
to
see
the
general
manager
never
met,
only
the
shift
supervise
at
the
reception
who
were
giving
us
here
and
there
answers.
No
food
or
drinks
purchased
outside
is
allow
in
the
hotel
room,
if
you
have
a
visitor
they
can
stay
up
9:00PM
they
must
leave,
the
bad
in
the
room
where
I
stayed
are
two
quart
beds!....
Safe
in
the
room
was
not
working
reported
that
to
reception
nothing
happened,
while
in
meeting
our
access
was
terminated
we
came
requested
if
they
could
allow
us
to
access
the
rooms
só
could
get
our
bags
by
time
of
departure,
they
agreed
then
when
I
returned
from
the
mall
security
come
to
the
room
told
that
I
should
present
myself
to
reception,
tried
to
call
the
phone
was
not
working,
2min
down
line
the
security
guy
come
knocking
that
I
must
follow
him
to
the
reception.
Now
was
being
treated
like
I
have
committed
a
crime,
then
got
to
reception
was
talking
to
lady
then
was
informed
that
they
called
the
agent
asked
them
what
for,
they
replied
for
the
bill
of
extras
hours,
but
then
no
one
told
me
about
it
any
I
will
pay,
cool
then
I
received
a
call
from
my
director
asking
me
why
did
refuse
to
vacate
the
room?
Was
puzzled
and
ask
her,
why
would
i
refuse
to
vacate
the
room
if
I'm
leaving
for
SA?
I
paid
the
extra
cost
but
the
scars
remain
with
me.
The
unpleasant
and
unforgetabble
experience,
I
believe
things
don't
change
because
that
the
only
4
star
hotel
in
the
country.
Next
time
that
I'm
in
lesotho,
I
will
stay
somewhere
else.
I
hope
the
management
is
aware
of
situation
do
something.