Actual rooms are not as shown in the pictures here, filthy rooms, no cleanliness and mannerless staff The Staff Behaviour is not good, network problem in the whole area, and the staff mistreat/misbehave with their guests as if one is staying there for Free inspite of paying the highest charges for average rooms across the whole area

Our worst hotel experience in Iran. Located in a back alley of the city center of Mashad, this is a quiet big hotel with incompetent managers and worst staff. Our group had a reservation for 10 rooms via the local tour operator. There are many other hotels around, not sure why the tour operator reserved this hotel. First of all we had to walk from the main road about 300 meters with our bags in small alleys to reach the hotel. The check-in was chaotic and took very long. The front desk staff was so disorganized, they even didn’t know what they were doing. There was no help with bags. Every room had some kind of issue, no towels, no bedsheets, no toiletries or A/C not working etc etc. some bathrooms had no commode, only a squatting pan. The worst was nobody in the staff speaks any English. So communication was a disaster. We had to change the room, got bedsheets later and there were no toiletries. Bathroom was old and broken. Checkout was another drama taking hours and hours for them to check rooms and bills. There were so many issues with other group members too. This is a good building bad very badly managed and the staff is completely chaotic. Highly recommended to stay away from this place.

*The hotel consist of 6 floors *They serve free breakfast while staying in the hotel Breakfast is from 8 a.m. to 9:30 a.m. It's an open buffet usually the same dishes everyday (boiled eggs, tomato and eggs, lentil soup, sausage, 2 different kinds of cheese and jam) The service is very slow usually they are not ready at 8 am it takes hours for them to refill the tea container Bread is 2 types *You can also go for lunch and dinner *Receptionist are ok *There is a coffeeshop in the lobby *Room service is available but they don't clean the room unless you ask them to * had to switch rooms because the room don't have any windows and there are no ventilation fan in the bathroom too

The Hotel staff is very disrespectful and rude, we had booked the rooms with buffet, and they denied us entry to the restaurant very rudely in front of other guests Will never ever prefer this hotel in my near future, avoid such places who do not have respect for their customers

👍👍👍

Buffet was not good all the dishes are empty and no one refill even after reminding them..rooms are ok ..3 lifts ..service good..internet have to purchase

So so

Clean. Well maintained. Restaurant food in the hotel wasn't nice

👍👍good

Good

The room was good with good service except the restaurant! The foods has really low loyalty and expensive prices!!

Cleaning of wash room nit good

very good

ok

The Hotel staff is very rude, and disrespectful and very poor management, *WORST EXPERIANCE OF MY LIFETIME* Will never ever prefer this hotel in my near future, avoid such places who have NO respect for their guests